Cross Country Movers, Inc

Am currently having the worst experience with them. Yes their contract says moving can take 2 to 14 days. But when the driver told me to expect delivery on the following Tuesday (picked up on Wed) I was ok with it and made arrangements to be at our new location. After waiting most of the day I contacted customer service (what a joke), they kept repeating we have 2 to 14 days. But I was told by the driver it would be TUESDAY! Now I’m sitting in an empty house with a 17month old baby. If they told me at pickup it could be 2 weeks I would have stayed with family until they could deliver. Now I’m going to have additional expenses of lodging and food. Plus my original estimate went from $3700 to over $10000. This was supposed to be my easy plan instead of asking friends to move me via a uhaul. Beware of their gimmicks!

Move size: 2 Bedroom Home Service cost: $10960

These guys are Liars and Crooks. Said they were not brokers and they are. Destroyed some of my furniture as well as a wall in my home that was already sold. They then lied and said my wall was already damaged. I went over my content list with the coordinator 3 times. He promised there would be no surprises, he lied. When the movers arrived they said I needed more room then was told to them and they demanded an additional $1,300. I was at their mercy and they knew it. Please don’t make the mistake I did by using these crooks. If they contact you, hang up the phone. I was actually warned by other moving companies not to use these guys and to look at their reviews first. I thought they were just saying that because they couldn’t beat their price. I wish I had listened and I had stayed away from this company. The worst moving experience and in the top 10 worst life experiences.

Move size: 2 Bedroom Home Service cost: $3300

This was horrible. I feel taken advantage of, disrespected and violated. These people not only scammed me out of money, they were horribly rude in the process and the worst part of all is that they ruined some of my things - things that meant everything to me for personal reasons and had survived 2 previous cross country moves. Some of my childhood things - which will never be replaced were left in boxes in the rain - the boxes were soaked through when they arrived. They claimed that the couldn't get my sofa in my apt. - but instead of simply taking the legs off - they left it sitting in the hallway outside. They told me that my move required an additional $4oo when the picked my things up and additional $400 (in cash) when they arrived. The driver called the day of and told me that if I didn't pay him an extra $400 in cash then he would put my things in storage until I did pay him. These people are EVIL. They have NO DIGNITY and they don't care. RUN AWAY.

Move size: 1 Bedroom Home Service cost: $3300

Lies and Fraud. We were sold a "flat rate" move, but when we reduced the number of items we needed to ship, we were charged more. They refuse to explain why, and are incredibly rude when asked. I could get past all that if we could only get our belongings. Our "14 day" max delivery is about to tick to a month, with our belongings in a warehouse in the middle of the country and no driver assigned, no eta and not explanation why. It appears that all they do is book you with a sub-contractor of their choosing, then hang you out to dry. No proactive communication, no explanation, not even the faintest attempt to help us receive our belongings. This is far from the service we were promised when we booked, and completely unacceptable.

Move size: Studio Service cost: $1800

The worst. They overcharge me. Kept charging me more money were not deliver my furniture. There was damages to some of my items. I retain an attorney who is in contact with them. They said it would take approximately four months to figure it out to reimburse me if any. They’ve caused me untold aggravation. Post to be seven days took over a month to get my furniture and cost me untold amount of money at a hotel. Do not use them! They scam you! They sweettalk you! They are the worst I’ve ever used in my whole life. And the story is not over yet.

Move size: 1 Bedroom Home Service cost: $3600

This waS the worse experience ever. They underestimate the cost and once they come to do the job my job went from 1700 to 2700. They told me delivery would be 5 to 7 days from pick up date and it was actually 14 days. They take your stuff from the original truck and place it in a storage facility and then reload it into a big truck when they have a driver and find the lowest price transport company. They told me they would deliver to a second address which was close to the first address for no cost since it was local. However, when they reloaded the truck, they did not sort properly, so they said I had to pay the driver $160. No creditordebit cards, or checks, cash only. So I had to make a trip to the bank to get the $160. Do not be fooled by the sales person who promises you what ever because he is the biggest deceiver. Do not bother calling anyone for help because they basically call you a lier when you tell them what the sales person told you and I am certain they get so many complaints they are numb. Do yourself the biggest favor ever and DO NOT USE THIS COMPANY!!!!!!

Move size: 1 Bedroom Home Service cost: $2700

A terrible company. They quoted me $3.5K for the 1-br apartment content to move across the country, which was reasonable. But when the guy showed up to pick stuff up, he somehow decided I had more than was described, adding another $700 to the price. The loading on the truck went fine. It took me four days to drive across the country from Miami, FL to California, but it took them 32 (!) days to deliver my stuff. The communication about the process was very poor. And they did not tell me that they use an 18-wheeler to deliver. There was no room for it to park at my new place. So, they had to transfer my stuff to a local delivery company, which charged another $1.3K on top of the previous charges ($5.5K total). Had I known this, I would have used a different company. My advice - stay away from Cross Country Movers.

Move size: 1 Bedroom Home Service cost: $5500