Cross Country Movers, Inc

 
This is the most unprofessional company I have ever had the displeasure of working with.  They had good reviews online, so I used them to move my household from North Carolina to Kentucky summer 2014.  I used their help to fill out an online inventory to obtain a quote.  They estimated my cubic feet and weight and provided a quote.  I had other quotes from moving companies including a couple who came to my home for the inventory.  Cross Country Movers' quote for cubic feet, weight, and price was competitive with all the others.  I chose them because they had good online reviews.  WORST mistake I've made all year. I provided a pickup date and a delivery date online, but their customer service department called me and I confirmed it then as well.  I paid my deposit over the phone.  I did not hear from the company again until the night before the pickup.  I received a call at 6pm informing me that they needed to pick up my furniture a day early and they would be there between 8 and 10 the following day.  I did not appreciate the short notice, but I made it work.
 
The All USA Movers arrived at 10 in an Enterprise truck.  I assumed Cross Country Movers hired some contractors.  The driver did a walk through the house with me.  He repeatedly told me that whoever assisted me online did not know what they were doing, because their estimate was way off.  When I told him that their weight estimate matched every other company, he told me that they don't go by weight, they use cubic feet, and even though the weight might be in the ballpark, the space was not.  I should have asked them to leave, but I was on a deadline.  After they loaded 75% of my items, the driver then told me that the truck was full.  If I wanted him to take the rest of my stuff it would cost me an additional $1500.  I felt I was in a no win position, so I paid in full.  The actual cost was 50% more than the original quote!  After the rest of my items miraculously fit on the already full truck, the driver then asked me for a tip.  He wanted cash, or a check written to cash so that the company wouldn't get the money.  The driver did confirm my delivery window and said in his opinion; it should be easy, because it was on a regular route.  He was wrong.
 
My delivery window came and went.  I took a week off work to settle in and unpack, but have been in my new place for 3 weeks without belongings.  I have called the company several times and never get to speak to a human being.  The person I am trying to reach is “on another call and will return your call.”  No, they never do.  I received a call from the company one evening and was told my stuff would be delivered the next morning.  I explained the delivery was out of window and I was out of state.  They said I had three options:  meet the truck for delivery, have my stuff stored and rent a UHaul at my expense to move it, or they would store it and deliver it later for an additional $1200.  I called a friend to meet the truck.
 
The driver told me friend that they would not unload my stuff because there were stairs in my new home!  My contract says one flight of stairs is included, additional stairs would be $75.  The driver said, they would unload my stuff in front of my house unless I paid $225 CASH!  I argued the contract said $75, and he could not explain why he wanted $225.  I called the company, but continued to get VM.  After leaving a nasty message (unlike me), I did reach someone.  They could not explain why the driver wanted $225, but suggested I pay it or he would leave my stuff in front of my house.  I said I would pay the $75, but only by credit card, and only to the billing department, not to the driver personally.  I got the number for the billing department, but once again, never got to speak to a human.  I finally gave up and paid the cash.  Now it is my mission to make sure NO ONE gets taken by this company ever again!
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Service cost: $5200

My admin, to her great regret, chose Cross Country Movers after some Internet search. She neglected to search the BBB and Yelp. These guys, are completely clueless and do nothing but schedule your move, without talking to the actual dispatchers.Actual dispatchers never answer the phone, NEVER. Never return calls. Never tell you the truth.
The real company here is ALL USA VAN LINES, and they have the worse reviews I have EVER seen.
The reason that they use the Cross Country Movers name is so that their true nature will not become evident until you actually commit and pay to them.
A day before the move we had a driver call to confirm he was showing up.On the day of the move he doesn't show up. No one calls us or offers an alternative - we have to book another day at a hotel, move our tickets to the next morning (only one flight a day from Seattle to Fort Lauderdale on Alaska), and pay penelty to our landlord for not vacating the apartment on time.After all this, you'd expect they be on time, right? no, the next morning when I call Cross Country (speaking to nice, young, clueless guy name Joseph) I'm told the have no idea when the driver will be there. "We'll get back to you in 30 minutes." An hour later, actually, many hours later it turns out that the move will not happen at all, and that I have to wait for two or three days for the move."It happens, there is nothing we can do" .

Service cost: $9000

Cross Country Movers located in Philadelphia, PA. USDOT 2780116

I'm someone that always believe that in any business you will find mixed reviews but please hear me in this one , Save your self a lot of headache do not use this company .
Everything started with a sales man named Josh josh@moving-reservations.com no last names, he provided us with a "price, not an estimate" his words.

obviously everything is part of the set up , once the movers arrived they gave us another "estimate" , when we tried to locate Josh , they told us this was his day off an another guy James , said that as the sales-man are not in the place they can only provide with estimates.

The great advantage for them is that when they provide you with an itemized "price" the price for sq cubic foot is $4 usd , once they get to your place and the movers quote you then the price goes up to $6 usd.

we spoke to the company and gave us a credit of 150 USD by a Mrs Brittany , and that we should discount that from the last payment.

Once we were in our new house first the truck driver called us and said that his truck couldn't enter into the neighborhood (size) and that we needed to pick up our stuff from a storage unit. ( our neighborhood has no limitations whatsoever ) when we told him we spoke to the city and that there was no limitation he decided to drive finally to our house.

Once in our house we found 50% of our stuff broken or damaged , our boxes opened horrible.

Last but not least when we explained the driver that we had a discount of 150 USD he said that he was an independent contractor and that he knew no josh , james and that he was not going to unload our things .

This company is full of liars.

Move size: 2 Bedroom Home Service cost: $3000

I have went through cross country movers for assisting me in my move. I am a single person with little family in town. To be able to count on them to make this move as easy as possible. For moving my 2 bedroom and the area I was in, it was only around $3500 to be relocated. I could not have done this move as cheap and as hassle free as it was with any other moving company here in town. The customer service was great and fast. I have always worked in customer service so that is one big thing I look for if I give you my business and that is exactly what I got! Thank you so much Cross Country Movers Inc!

Move size: 2 Bedroom Home Service cost: $3500

This company has add fees at every turn. When the show up at my home the movers did not have the Necessary Tools needed. They had to borrow tools from me to do their job. I had contracted for them to take apart and move a full size pool table and ended up happening to take it apart myself. Now two weeks after picking up my things and 9 days after my delivery date they say that a tractor trailer can not unload at my complex. They say that they have software that tells them this and will be charging me $500 dollars more than contracted. Tractor trailer have and do off load at this complex all the time. The truck driver called to say he was loading a small truck at there storage Facility. Now a Supervisor calls me to tell me that they had to rent a small truck to bring my thing and if I do not first pay the the extra $500 they will hold my things Hostage. This is my 10th move in twenty year. I'm in the hospitality business and move alot. I have never experienced anything like this before. Please know that Cross Country Movers will break every promise that they make and when you ask to be put in touch with there boss they will tell you that they are the last word in the matter.

Move size: 3 Bedroom Home Service cost: $4000

Long-distance move from Jacksonville, FL to North Ridgeville, OH through the North Miami office. Scheduled for Friday pickup, then received call Thursday night telling me that they wouldn't be available until Saturday or Sunday. While waiting for delivery I received an email informing me that payment must be made by Postal Money Order when I had been told that it could also be made by Zelle. I was under quarrentine when I returned to Ohio from Florida, so had to break quarrentine to go to the Post Office. When the truck and my belongings arrived the following Sunday we were ready to get things underway. The driver hit an overhanging tree when he backed into the driveway. When he opened the back of the truck it became evident that the truck had been repacked since leaving Jacksonville because boxes were crushed, on their side, and upside-down. Furniture was placed upside-down in the truck, on its side or balanced on two legs. The first piece of broken furniture we were told, "take a picture, that what insurance is for". I took many pictures that day. Two loads of boxes fell off the dolly when moving them down the ramp. When leaving, the driver hit the treelimb again, then backed up and drove through the front yard. Wish I had seen these other reviews before signing up with this company.

Move size: 2 Bedroom Home Service cost: $5400

Medium distance move from Philadelphia, PA, to Boston, MA, through the Miami Office. We experienced many of the issues that other reviewers have already expressed on this site. Here are the main ones:

Tardiness: scheduled a pickup in the afternoon (3-7 pm), but movers showed up at around 9:30 pm.

Extra fees/lack of transparency: per their instructions, we packed everything (with the exception of furniture) into boxes. When the movers arrived, they claimed that many of our boxes were too small, and needed to be put into larger ones. Of course, we had to pay extra money for larger boxes. None of these rules were listed on their website, or were made clear to us in previous conversations.

Lack of professionalism: while loading our belongings, the movers showed little regard for handling boxes with care, despite us asking them to do so. Instead, they laughed off our concerns.

Summary: avoid CCmovers. They are a brokering company, meaning that they assign the actual moving job to other companies -- ours was called US movers based in Texas. Thus, it is very difficult to get hold of people to ask about your move. Our calls to CCmovers were all forwarded to US movers, resulting in delays in communication.

Move size: 1 Bedroom Home Service cost: $2500

Am currently having the worst experience with them. Yes their contract says moving can take 2 to 14 days. But when the driver told me to expect delivery on the following Tuesday (picked up on Wed) I was ok with it and made arrangements to be at our new location. After waiting most of the day I contacted customer service (what a joke), they kept repeating we have 2 to 14 days. But I was told by the driver it would be TUESDAY! Now I’m sitting in an empty house with a 17month old baby. If they told me at pickup it could be 2 weeks I would have stayed with family until they could deliver. Now I’m going to have additional expenses of lodging and food. Plus my original estimate went from $3700 to over $10000. This was supposed to be my easy plan instead of asking friends to move me via a uhaul. Beware of their gimmicks!

Move size: 2 Bedroom Home Service cost: $10960

These guys are Liars and Crooks. Said they were not brokers and they are. Destroyed some of my furniture as well as a wall in my home that was already sold. They then lied and said my wall was already damaged. I went over my content list with the coordinator 3 times. He promised there would be no surprises, he lied. When the movers arrived they said I needed more room then was told to them and they demanded an additional $1,300. I was at their mercy and they knew it. Please don’t make the mistake I did by using these crooks. If they contact you, hang up the phone. I was actually warned by other moving companies not to use these guys and to look at their reviews first. I thought they were just saying that because they couldn’t beat their price. I wish I had listened and I had stayed away from this company. The worst moving experience and in the top 10 worst life experiences.

Move size: 2 Bedroom Home Service cost: $3300

This was horrible. I feel taken advantage of, disrespected and violated. These people not only scammed me out of money, they were horribly rude in the process and the worst part of all is that they ruined some of my things - things that meant everything to me for personal reasons and had survived 2 previous cross country moves. Some of my childhood things - which will never be replaced were left in boxes in the rain - the boxes were soaked through when they arrived. They claimed that the couldn't get my sofa in my apt. - but instead of simply taking the legs off - they left it sitting in the hallway outside. They told me that my move required an additional $4oo when the picked my things up and additional $400 (in cash) when they arrived. The driver called the day of and told me that if I didn't pay him an extra $400 in cash then he would put my things in storage until I did pay him. These people are EVIL. They have NO DIGNITY and they don't care. RUN AWAY.

Move size: 1 Bedroom Home Service cost: $3300

Lies and Fraud. We were sold a "flat rate" move, but when we reduced the number of items we needed to ship, we were charged more. They refuse to explain why, and are incredibly rude when asked. I could get past all that if we could only get our belongings. Our "14 day" max delivery is about to tick to a month, with our belongings in a warehouse in the middle of the country and no driver assigned, no eta and not explanation why. It appears that all they do is book you with a sub-contractor of their choosing, then hang you out to dry. No proactive communication, no explanation, not even the faintest attempt to help us receive our belongings. This is far from the service we were promised when we booked, and completely unacceptable.

Move size: Studio Service cost: $1800

The worst. They overcharge me. Kept charging me more money were not deliver my furniture. There was damages to some of my items. I retain an attorney who is in contact with them. They said it would take approximately four months to figure it out to reimburse me if any. They’ve caused me untold aggravation. Post to be seven days took over a month to get my furniture and cost me untold amount of money at a hotel. Do not use them! They scam you! They sweettalk you! They are the worst I’ve ever used in my whole life. And the story is not over yet.

Move size: 1 Bedroom Home Service cost: $3600

This waS the worse experience ever. They underestimate the cost and once they come to do the job my job went from 1700 to 2700. They told me delivery would be 5 to 7 days from pick up date and it was actually 14 days. They take your stuff from the original truck and place it in a storage facility and then reload it into a big truck when they have a driver and find the lowest price transport company. They told me they would deliver to a second address which was close to the first address for no cost since it was local. However, when they reloaded the truck, they did not sort properly, so they said I had to pay the driver $160. No creditordebit cards, or checks, cash only. So I had to make a trip to the bank to get the $160. Do not be fooled by the sales person who promises you what ever because he is the biggest deceiver. Do not bother calling anyone for help because they basically call you a lier when you tell them what the sales person told you and I am certain they get so many complaints they are numb. Do yourself the biggest favor ever and DO NOT USE THIS COMPANY!!!!!!

Move size: 1 Bedroom Home Service cost: $2700

A terrible company. They quoted me $3.5K for the 1-br apartment content to move across the country, which was reasonable. But when the guy showed up to pick stuff up, he somehow decided I had more than was described, adding another $700 to the price. The loading on the truck went fine. It took me four days to drive across the country from Miami, FL to California, but it took them 32 (!) days to deliver my stuff. The communication about the process was very poor. And they did not tell me that they use an 18-wheeler to deliver. There was no room for it to park at my new place. So, they had to transfer my stuff to a local delivery company, which charged another $1.3K on top of the previous charges ($5.5K total). Had I known this, I would have used a different company. My advice - stay away from Cross Country Movers.

Move size: 1 Bedroom Home Service cost: $5500