Compass Van Lines

I hired this company to move my furniture from Sun City West - Arizona to Vaughn - Washington. They used the Movers Van Line company located in Las Vegas - Nevada.

Twelve ( 12 ) items out of 61 were damaged : 20 % !!!! The damage went from severely scratched to badly destroyed for three of the 12 items . This looked more like vandalism than normal mishap . Even the team that unloaded our truck at arrival pointed out the damage to us and told us that they had never seen such a disaster. The movers evidently did not care about the furniture neither our belongings . TOTALLY unprofessional . I sent pictures with thorough description of the damages and the related item numbers corresponding to the Bill of Lading three times to Movers Van Line . On June 26 I filed a formal claim . On August 26 , two months later, I got an e-mail from the insurance company CSI asking me to describe again the issue : pictures , correspondence of the items to the Bill of Lading and description of damage !!! I refused to spend more time on this serious issue that would most probably never find a resolution as this insurance is starting what usual insurance companies do : finding all possible loopholes to avoid to pay for anything.

I had thirteen ( 13 ) moves in my lifetime , of which 5 international ones. I never had such terrible experience. You love your furniture ? STAY AWAY FROM THIS COMPANY .

Move size: Partial Move Service cost: $5368

Many instances have not followed FMCSA guidelines and left me feeling very uneasy including:Differing physical addresses for Compass Vanlines online and conflicting information from my Moving Consultant.The website clearly states this is a company based out of Illinois but I was told it is based out of Florida.Iwas not informed upfront of the Carriers your company contracts with. When I did request this information, I was sent a link for moving company reviews. Per FMCSA guidelines, this information is supposed to be provided upfront. I was told I would receive a call Monday to confirm my move, which I did not. I had to repeatedly call Monday and Tuesday to get a hold of anyone. This put me past the 72 hr window of when I can cancel and receive a refund.On Wednesday when I finally reached someone in Customer Service, I was told the company hired for my move was Premier Relocation Services. I requested contact information and their DOT number. The Customer Service rep said they did not have DOT #, only phone # 616-606-0363. When I called this number, it did not seem legitimate as it is a Google phone #. When I did more research, I found that Premier Relocation Services 616-606-0363 is not authorized to carry per FMCSA.

Today, two guys in a BUDGET RENTAL TRUCK showed up unexpectedly. Even after written instructions to cancel my move and with no call to schedule the move. Two random dudes show up IN. A. BUDGET. TRUCK.

Move size: 1 Bedroom Home Service cost: $1800

Aviad was able to document and give us a very detailed estimate when he visited my parents house in person. My parents were very impressed with him, and he seemed to be a very down to earth guy from the start.
The moving crew were great, showing up early to survey the situation along with Aviad to make sure things went smoothly, and moving in the blazing summer heat.  They carefully wrapped all breakable materials, and was prepared for every situation/corner/staircase that stood in their way.
I was impressed that ALL our items made it without a scratch to our walls or the item. The move was done with plenty of time to spare for us to relax the rest of our day by unpacking.
Aviad even called me to let me know that the guys were close to our place while they were in transit. They had lunch during the move, and they were sure not to count this time against us. Very honest and thorough movers here.  I would recommend him and his team to anyone.

Service cost: $650

We have moved across the country 5 times in the past. We used Compass Van Lines in Austin, Texas for our 6th.  They underestimated the load. The packer told us that Avi would have them load everything and then tell us it would be more money after they loaded the truck. That's exactly what happened.  It was over $3,000 more.  They dropped an end table down the steps. It scratched and dented in the wall.  They had to have cash on delivery.  We had so much damage it was ridiculous. We only asked them to take care of about 4 items. They cracked a piece of granite. That was not taken care of. They shattered the glass on a picnic table.  Not take care of.  My husband's Harley was badly damaged. Our insurance company went after them for that.  Don't know the result.  My grand piano would not close and was badly scratched. They paid $65 to the cheapest repair place they could find.  We downsized a lot so many, many items we did not ask for reimbursement.  We didn't have the room anyway.  For ex: They busted an entire leg off one of 10 dining room chairs. Every small table they moved was damaged, probably about 4 or 5. About every 3rd glass I unwrapped was busted. Didn't ask for reimbursement because I had no room for it anyway. However, I have never seen this much damage by any moving company. I read terrible reviews about them before I chose them because some reviews were great.  You really should pay attention to the bad reviews and go elsewhere. This was so bad that when I got on this site, I couldn't believe what I was hearing.   The packers were all very nice. We did get screwed, though, just like our head packer told us.  He was actually crying when he brought me the phone to talk to his boss about more money AFTER they loaded the truck.  He probably does that with everybody.  He did try to warn us.  We were just too trusting to believe it.  DO NOT USE THIS COMPANY! YOU WILL BE SORRY. I think they probably paid the good reviewers to say good things about them. Being totally honest, here! Pictures only worked for 1 photo?
I tried posting several but it will only repeat one picture. Hm!
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Service cost: $3000

I am sitting at my Public Storage now negotiating another $10-15,000 for the movers that Compass booked to load my things, on-site, nothing has been moved yet. Quote from Compass was apparently wrong & I have to pay more yet Compass has $6,500 of my money for what? I have spoke.n with 6 different people and no one who originally negotiated the deal is available. Seems like one big call center where all they do is transfer you to another agent but no actual one person is managing the contract. Complete disaster from ‘the price will not change’ to now you have to pay $10,000 more to get your stuff moved. For that much I can rent the trucks, movers & gas on my own but still have $6,400 to Compass (for what) to try and get back. Very disappointed that this would happen in this day and time. Come ‘on guys—I thought you were getting your reputation back. Just horrible!

Move size: 3 Bedroom Home Service cost: $16067

There is a reason this company is not accredited by the Better Business Bureau. Their salespeople will make any false promise they can make to get your deposit. This includes low-ball estimates and bold face lies about being affiliated with only "The Best" movers. It's clear they sold our move with negligence to the highest bidder. Movers arrived on pick up and delivery with run-down, unmarked trucks. They were rude, confrontational and abused our belongings.

The movers they hire will not accept credit card—only cash. Which is a good sign that this whole operation is an elaborate scam.

Upon delivery, the driver arrived with no warning or notice and demanded cash to unload the truck on a Saturday afternoon. A single person arrived to unload the truck which meant my wife and I had to help carry heavy furniture items into our new house. We payed nearly $6,000 for a long distance move that was promised as "full service." The salesperson "Robert," promised customer service but never answered the phone. Customer service agents "Jodi" and Manager, "Ashley," refused to offer any help or consolation.

Our sofa, bookshelf, and dresser were badly damaged. They delivered two items that were part of someone else's move.

My advice is to avoid this company and any others do not provide proof that they are their own independent van line with background-checked employees.

Move size: 2 Bedroom Home Service cost: $5900

I tried to explain my disappointment as simple as possible. When I wanted a quote they sent me a list, I filled it out, then we scheduled a virtual meeting and we showed every single thing. And we said we need dissemble and assemble (white glow job) and we asked how many days will it take to move from FL to GA. They said we will do all dissemble and assemble, and it is going take 3-5 business days. They pushed us to say yes, today is 4th of July and discount is just for today and unfortunately we believed them and we said ok, we sent money. Quote was $5838. After that their superviser called us and he said we won’t be assemble or dissemble tv and baby crip. The supervisor said, sales rep is new, does not know the company etc. In the mean time he did not take the responsibility. This one first. Moving day they said to us you said king bed, you didn’t say frame and head board. Your bookcase has class door, you didn’t say car seat etc. And the guy said to us you are not the first and you won’t be last. Total moving cost will be around $8000. Anyway they picked our stuff up. They sent inexperienced persons. After that time we call many times when is the date, first day said 5-7 business day, then 7-21 business day. After 10 business day we had a phone call we were so disappointed. They said we will tell you next week. Try to speak supervisor, they said no supervisor available. After how many days later I do not remember they called us and said we are loading your stuff. We were happy at last. They called us Friday afternoon and said we will be there around 8 pm. We said ok.

They loaded our stuff to a rental truck with 2 handyman. They didn’t know how to assemble. They assemble wrongly. They damaged our homes wall. Around 11 pm they tried to assemble with no knowledge at all and with noise. Our kids were so scared. And our bed frame was broken, our sectional leg was missing, our fragile items were broken, kids dresser was all damaged and all boxes were damaged. Inside of some boxes there was cockroaches.

They pretended to be movers, but they're moving brokers who subcontract to the worst of the worst. We paid for a high-end move with full packing service and got one men from "MM Moving LLC" of Davie, FL.

What a nightmare!

Move size: 2 Bedroom Home Service cost: $8000

We hired Compass Vanline Movers from Seattle WA to San Antonio Texas and provided an accurate description of household inventory, On a moving day company refused to pick up idems from storage because 2 idems have not been packed and they requested from us to pay $700 more or they will not proceed with moving process.

We had 2 big 6f tall spicers with handles which they don't need to be wrapped with blankets. On delivery day we discover that the company stuck the items so high up in the truck every box and every plastic container was crushed. All glass items crash in small pieces.

My China, paintings and expensive crystals all destroyed. Some of the furniture item destroyed. This is one of them the worst experience I ever had with Movers. For the amount of money we pay this is a disaster....

Move size: 1 Bedroom Home Service cost: $8000

Las Vegas to Knoxville October 2021. Shady Dave and Lying Chris are the supposed owners. Chris did follow up and beat a quote by a few bucks and PROMISED, assured me…he would be my contact “all through the move”. That lie could not have been more bold and intentional. First, movers show up and in a blink $1,500 is added on top of $6,900 “quote”, for packing materials and the cubic fit CHRIS came up with us wrong. You can do nothing like n this situation - it is your move day!! Walls damaged, items not packed ie, $400 1 yr old treadmill, candy wrappers everywhere from the jerk movers WE had to pick up. I gave the lead jerk a leaf blower and charger in our garage i was going to leave to our buyers. Next, we dont get a SINGLE CALL for over a week from ANYONE including LYING CHRIS. Shady Dave finally though slowly gets our stuff delivered and tells me, “ i had to beg to get it to you”. WTF??? So this is when it gets worse. This sub-human “lead”move dude and his skinny crew of two others have spent MUCH time destroying our belongings. So wish I could upload pics here. Furniture, chairs, plate ware, coffe maker, $800 electric fireplace, 2 small safes!! Destroyed. They were animals . Not filing a claim, just wish everyone would avoid. Trust me and others.

Move size: 2 Bedroom Home Service cost: $9000