Coleman American Moving

My moving team..
The estimator (Stephen - Birmingham team) was friendly, professional, thorough, and informative. When I had questions, he took the time to explain every answer.

The moving coordinator (Lanai - Birmihgham team) was friendly and attentive to all questions. She did a great job checking in with me throughout the moving process to make sure my expectations were met or exceeded; which they were!

The packing team in Birmingham (Brenda, Daniel, Percy, and Jimmy) did a great job packing up my house. They were professional, southern-courteous (yes ma'am, no ma'am), and made the time, that's typically stressful for shippers, less stressful. I'm so thankful they packed my belongings with great care.

The loading team in Birmingham (Percy, Daniel, and Mike (aka Mr Brenda) also did a fantastic job wrapping up the furniture and loading my belongings. They completed the job quickly and just like the packing crew were professional and courteous. Not only did they NOT complain about having to move my baby grand piano, they made it seem like it was no big deal.

The unloading team from Broken Arrow (Chris, Orlando and Butch) were friendly and went above and beyond to get me settled in Owasso. When my house is built, I'll definitely be calling to have them move me again.

I can't say enough about the driver, Marco (OKC team). From the moment he arrived, he made me feel at ease with his professionalism and warmth. It was clear he understands how stressful moving across country can be - especially as a single woman doing it alone. And given that part of my belongings were going into storage, part into a garage, and the remainder into a temporary apartment, he assured me they would get everything into the right place; which they did! I also noticed his leadership skills in the way he treated both the team in Birmingham and in Broken Arrow professionally.

I've always had good experiences moving with Allied but this move far exceeded the others! It was truly a stress-free move for me.

A very happy customer,
Marlena B.

Service cost: $8500

Name: Vikas O'Reilly-Shah
Ref: AL- 790671 T-519976
Move: Atlanta, GA to Seattle, WA
Salesperson: David Smith
Account Manager: Brandy Cole

Inaccurate pricing. See Attachment A email conversation with David (full thread available). We were quoted a price of about $XX,XXX for the entire move, including an initial early partial pack and move to the garage in January, followed by completion of the pack and move in April. We were instead charged $YYYY for the Jan/Feb work and $XX,XXX for the completion pack and move. On a call with Brandy Cole, she indicated that "I had signed the paperwork and that's what I owed" -- even though she was on the email chain with David where he explicitly stated that the initial quote was the entire charge.
Inaccurate dates/delayed delivery. See Attachment B for email confirmation of delivery spread. We were assured that we would absolutely have a delivery window of 4/30-5/1. Items did not arrive until 5/3.
Service was not completed. At the time of the load, there was an "overflow" situation and approximately 500lb of our items were shipped separately. We were not informed of this until 5/3, nor were we given the option to choose what items were shipped in the initial load versus the delayed load. As of writing on 5/6/2019, these items have not arrived nor have we been given a date for delivery. See Attachment C photo of overflow packing list.
Damaged goods. See Attachment D photos taken on the day of delivery. Original time/date stamped JPG available on request. Our master bedroom headboard and shorter master bedroom dresser arrived damaged. Unfortunately, these are two of the most expensive pieces of furniture we one. Obviously, we have not had the opportunity to assess the aforementioned overflow items that are undelivered as of writing. Also, we are still in the process of unpacking items e.g. glassware, paintings, pictures and further damage may be uncovered.
Poor unload. The team responsible for unloading items into our home at some point ceased to follow instructions for where to place boxes -- items for the basement were placed on the 2nd floor; items clearly labeled for the 2nd floor were placed in the basement; items for the basement, main, and 2nd floor were placed in the garage. We have had to search for boxes that we expected to be placed correctly, hindering our transition into the new home.
Faulty rebuild causing a safety issue for our children. See Attachment E for photos. Original time/date stamped JPG available on request. We discovered after 2 days (on 5/5 morning) that a convertible daybed had been rebuilt extremely poorly. The slats for the daybed had not been screwed into place but instead were simply placed -- haphazardly -- on the support. A small movement might have caused the bed to collapse. This was the bed for our children in the room they knew was the kids room.

Move size: 4+ Bedroom Home Service cost: $13575

1. Very poor packing/loading staff

They put all different stuff in one big wardrobe box (while they had many smaller boxes) JUST BECAUSE they were EXHAUSTED. The crew didn't understand my contract correctly and kept warning me that extra box will be my out-of-pocket, whereas it was promised to be no extra charge unless I have more stuff compared to the time they were measured (I had less!). They didn't even come with the covers for the mattress and box spring and loaded them as they were. We will see what they will look like when they are arrived.

2. Significant and repeated delay of shipment

The service date on the contract was between 6/1 and 6/9 which is already wide considering that it is a in-state moving. Because I had to book an international flight for a business purpose, I asked them if they can guarantee that I can receive my shipment by 6/9. They GUARANTEED at the time and I booked a flight for 6/13 and planned things accordingly. And guess what? After I made several calls to the customer coordinator, she said that the driver will pick up my shipment from the warehouse in the OUTBOUND city on 6/11 and they don't know how long it will take for him to deliverer it. I had to pay more than $700 to change my flight and am not sure if I can get everything done during this trip because of the delay. -- on 6/11, they said that it will arrive 6/15, and next Monday (6/14), it delayed to 6/16, and the next day, it delayed AGAIN to 6/17. Don't know if it will be delayed again. It is extremely frustrating to work with them.

3. Delay claim mess

The coordinator told me that I would be entitled to a certain amount each day my shipment is late and I will be informed how much it will be once my shipment unloaded. Another representative also told me that I will be reimbursed per diem amount as little as $75 per day. And guess what? A day before the (expected) shipment, the coordinator send me a link that requires all the receipts for the reimbursement!!!!! She said it would be per diem and didn't instruct me to keep my receipts!! And now she says that she is not qualified to answer my question and I should talk to the claims department which is a different company called "Eager".

WORST EXPERIENCE EVER. DON'T WASTE YOUR MONEY. WHAT YOU WILL GET FROM THEM WILL BE FRUSTRATION AND STRESS in addition to everything you have to deal with for your moving.

I haven't received my shipment yet. I will update my review if I have more things to share. Hope there won't be anything. PLEASE!!!

Move size: 2 Bedroom Home Service cost: $4430

I would strongly recommend you stay away from this company for your moving needs. My experience has been absolutely horrendous and I do not use this word lightly.

I arranged a coast-to-coast move with them from MD to CA. While the quoted price was lower than competitors, I still have not received my items although it has been 8+ days since the expected delivery date - I am completely in the dark as to where my stuff is or when they will deliver it. Their customer service is horrible (they do not respond to their phones and do not call you back for updates when they say they will).

Do not be fooled if they offer you a price lower than competitors as you will end up paying for it later with move delays, lack of communication, a terrible moving experience and other headaches in general.

Will update later on how long it takes them to actually deliver my items and the damages with delivery which I expect there will be plenty

Move size: 1 Bedroom Home Service cost: $5500

Estimator came out, viewed 3BR 2500SF home, estimated large truck, 4 men, and 4 hour move out. The move was less then 1 mile to our new home. End result, 2 men, truck that required 3 loads/unloads, took 3 days, every piece of furniture damaged, on the fully insured move. Dropped furniture, broke 2 marble dresser tops, broke antique chair, antique cabinet. Going on month 4 and still attempting to resolve damages with their horrific claims department. Did I mention pulling up to our home the moving truck hit 2 neighbors mailboxes, which had to be fixed immediately! Recommend YOU CHOOSE ANOTHER COMPANY, as Allied Coleman has destroyed the joy of our new home and has caused us severe stress....Totally unprofessional, unreasonable and substandard to this industry! The movers were total clowns and hopefully have been terminated so they never do this to another consumer!

Move size: 3 Bedroom Home Service cost: $2000

From start to finish, this move has been a nightmare. The load date was not "entered into the system" correctly only come to find out that the agent never updated the paperwork. They then had to "find packers" last minute and it showed in the number of broken items. Even on the load date, the movers packing packed with little care of attention to detail. Then, when it came time to setting my move date (my items were in storage for a time), I missed a critical window because the agent did not understand and/or explain the process at all. I was also forced to sign a move addendum increasing my cost by close to $800 because of the "time of year," which was never in my contract or explained to me at the beginning. It took me reaching out to Sirva customer service to get the simplest answer of whether I needed to obtain metered parking on my own or whether Allied would do it. (I have many email communications to verify the statements above.) Then, on delivery date, the driver did not know that they were unpacking. We ended up unpacking 90% of the boxes ourselves. I have moved across country 2x and internationally once, not including intrastate moves. I have never had such terrible communication and care, nor have I had so many items damaged or simply missing. Your tagline is a untrue. You are not "careful" at all and in fact are incredibly careless. I will be reaching out via social media and beyond to ensure others do not suffer this. All in, not including the damages and missing items, I have paid ~$15,000 for my move that should have been seamless. I have also paid for services you were supposed to provide (e.g., unpacking). Also, as an fyi, my driver told me that lighters were packed by Allied packers, which is a fire hazard, could have destroyed lives and property. Again, careless. I will forever warn anyone against using your company. That said, the two lights in the darkness, were Madison at customer care and Steven, my driver, who both did the best they could under the circumstances.

Move size: 2 Bedroom Home Service cost: $15000

Movers involved: Allied Van Lines and Coleman.

Consumer Customer Care: Shannon Davis (Coleman/Allied)

Sales Person in Coleman: Manny Contreras

Moved from Houston, TX to Glendale, CA. Moving expenses close to $3K for a 1 bedroom apartment. So far I have identified damages on a $2700 dollars brand new sofa, a Samsung QLED UHD 4k 65" TV, and the section of a floor lamp stolen. At pick-up, they declined to open the TV boxes and verify that the TVs were in good shape and very well protected in their original boxes. They only want to pay $625 dollars for patching up the damages on the Sofa minus $500 of the deductible of my protection plan, that leaves me only with $125dollars!!!??? Their claims department (A company called "Sirva") will hold the answer on the claim for 3 months and then they will offer peanuts. They declared themselves not responsible for damage on TV because they didn't wrap it. For the floor lamp they just ignored it saying that they didn't see the lamp neither at my place or at the storage. If you are planning a move, my recommendation is stay away from these companies and be very but very careful to what you sign to them at any time of the process. Lesson learned! Very important also to always bring these cases to the correspondent regulatory agencies.

Move size: 1 Bedroom Home Service cost: $2783

Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.

Move size: 3 Bedroom Home Service cost: $6000