Coleman American Moving

Movers involved: Allied Van Lines and Coleman.

Consumer Customer Care: Shannon Davis (Coleman/Allied)

Sales Person in Coleman: Manny Contreras

Moved from Houston, TX to Glendale, CA. Moving expenses close to $3K for a 1 bedroom apartment. So far I have identified damages on a $2700 dollars brand new sofa, a Samsung QLED UHD 4k 65" TV, and the section of a floor lamp stolen. At pick-up, they declined to open the TV boxes and verify that the TVs were in good shape and very well protected in their original boxes. They only want to pay $625 dollars for patching up the damages on the Sofa minus $500 of the deductible of my protection plan, that leaves me only with $125dollars!!!??? Their claims department (A company called "Sirva") will hold the answer on the claim for 3 months and then they will offer peanuts. They declared themselves not responsible for damage on TV because they didn't wrap it. For the floor lamp they just ignored it saying that they didn't see the lamp neither at my place or at the storage. If you are planning a move, my recommendation is stay away from these companies and be very but very careful to what you sign to them at any time of the process. Lesson learned! Very important also to always bring these cases to the correspondent regulatory agencies.

Move size: 1 Bedroom Home Service cost: $2783

I would strongly recommend you stay away from this company for your moving needs. My experience has been absolutely horrendous and I do not use this word lightly.

I arranged a coast-to-coast move with them from MD to CA. While the quoted price was lower than competitors, I still have not received my items although it has been 8+ days since the expected delivery date - I am completely in the dark as to where my stuff is or when they will deliver it. Their customer service is horrible (they do not respond to their phones and do not call you back for updates when they say they will).

Do not be fooled if they offer you a price lower than competitors as you will end up paying for it later with move delays, lack of communication, a terrible moving experience and other headaches in general.

Will update later on how long it takes them to actually deliver my items and the damages with delivery which I expect there will be plenty

Move size: 1 Bedroom Home Service cost: $5500

Estimator came out, viewed 3BR 2500SF home, estimated large truck, 4 men, and 4 hour move out. The move was less then 1 mile to our new home. End result, 2 men, truck that required 3 loads/unloads, took 3 days, every piece of furniture damaged, on the fully insured move. Dropped furniture, broke 2 marble dresser tops, broke antique chair, antique cabinet. Going on month 4 and still attempting to resolve damages with their horrific claims department. Did I mention pulling up to our home the moving truck hit 2 neighbors mailboxes, which had to be fixed immediately! Recommend YOU CHOOSE ANOTHER COMPANY, as Allied Coleman has destroyed the joy of our new home and has caused us severe stress....Totally unprofessional, unreasonable and substandard to this industry! The movers were total clowns and hopefully have been terminated so they never do this to another consumer!

Move size: 3 Bedroom Home Service cost: $2000

Moved my elderly parents from Georgia to Florida. They had a driveway with narrow turning access. The rep came out and assured them that a straight truck would be needed due to the nature of the neighborhood and their driveway. They explained that there would not be a problem entering their property with that particular truck. HOWEVER, on the morning of the move, a large tractor trailer showed up. We explained that they told us a straight truck would be sent. We were told they would try to call and get the correct truck. The truck was unavailable. We were then told they would have to send a U-Haul truck and make trips back-and-forth between the incorrect tractor trailer they sent and my parents’ house. We were also told there would be numerous charges added to the bill at that time. My elderly parents were standing in their driveway with all of their belongings packed and ready to go. There was no way to change what was happening. We were also told to call and explain what had happened to the area supervisor. Upon making that phone call, we were told it was not their fault and we would have to pay the extra $1000. Basically, you signed the contract- so pay. It is clearly written on the contract that we have that a straight truck was to be sent, but they continue to badger my father over the extra money and have even threatened him with legal action. It saddens me that a business such as this is allowed to lie and bully its customers. Beware of extra charges, and pack your valuables yourself. Many items were broken in the move. We had used them prior to this, but will not use them in our upcoming move.

Move size: 3 Bedroom Home Service cost: $6000

From start to finish, this move has been a nightmare. The load date was not "entered into the system" correctly only come to find out that the agent never updated the paperwork. They then had to "find packers" last minute and it showed in the number of broken items. Even on the load date, the movers packing packed with little care of attention to detail. Then, when it came time to setting my move date (my items were in storage for a time), I missed a critical window because the agent did not understand and/or explain the process at all. I was also forced to sign a move addendum increasing my cost by close to $800 because of the "time of year," which was never in my contract or explained to me at the beginning. It took me reaching out to Sirva customer service to get the simplest answer of whether I needed to obtain metered parking on my own or whether Allied would do it. (I have many email communications to verify the statements above.) Then, on delivery date, the driver did not know that they were unpacking. We ended up unpacking 90% of the boxes ourselves. I have moved across country 2x and internationally once, not including intrastate moves. I have never had such terrible communication and care, nor have I had so many items damaged or simply missing. Your tagline is a untrue. You are not "careful" at all and in fact are incredibly careless. I will be reaching out via social media and beyond to ensure others do not suffer this. All in, not including the damages and missing items, I have paid ~$15,000 for my move that should have been seamless. I have also paid for services you were supposed to provide (e.g., unpacking). Also, as an fyi, my driver told me that lighters were packed by Allied packers, which is a fire hazard, could have destroyed lives and property. Again, careless. I will forever warn anyone against using your company. That said, the two lights in the darkness, were Madison at customer care and Steven, my driver, who both did the best they could under the circumstances.

Move size: 2 Bedroom Home Service cost: $15000