Charter Van Lines Inc.

My daughter used this company to move from Michigan to Florida, Charter Van Lines in Florida, brokered out the move to Household Hauling, Instead of transporting her furniture to Florida. They put her belongs in a storage facility. and then took from April 28 to June 5 to deliver her furniture, She made multiple multiple inquiries about when she would get the furniture and was given excuses. We contacted the BBB as well as the attorney general in both Michigan and Florida and was told that there were 93 complaints on file. And were encouraged to file a complaint.Be extremely careful to read the contract, before you sign, charter Van lines in Florida told us that we could do nothing because of item number 8 in the contract.

Move size: Studio Service cost: $1300

Did NOT know they were a broker! No one mentioned that while in negotiations for booking them. Fast forward Moving arrived. Once all items were on the truck, the foreman handed me an envelope with some numbers on it and told me that he estimated more stuff than my counted items and increased the price to $7700.00. Original estimate came in at $4900. He then told me that he had to charge me a bulk fee of $395. I had no "Bulk" items as listed on their website. When I questioned it, he told me he would remove the charge if I gave him and his 2 guys $100 tip each..which I did, but was not happy about. I felt like it was a shake down. Receiving the goods, they told us they would be there at 8:30 on a friday..but the truck never arrived cos they sent it to Houston for another load. No call from the company till 9 pm that night stating they were in the area. We had no one available for the delivery at 9 pm as I was still at the old house and my daughter was at work. When I refused delivery because I had no one in Texas to pay them, the supervisor was rude, cursed at me and threatened to charge me $250 a day for storage. I asked to speak to his supervisor. He gave me a bogus phone number to call. When the gentlemen answered he said he wasn't from any moving company and I had the wrong number.Saturday morning my daughter went to the house with her friend at 8:30 am. The truck showed up shortly thereafter. The helper got out of the truck, took payment and handed her a receipt. Shortly thereafter a man arrived in a Ford Explorer who knew the helper and then another kid named Ben who answered an ad from Craigslist for the job arrived shortly thereafter. ( the company stated that ALL movers would be licensed and bonded..this kid clearly was not.) the helper and his friend moved a couple of boxes then told my daughter he was going for water at the store. He jumped in the car with his friend and took off. The driver called in a robbery, three cop cars showed up and took a report. The driver then called Alex the supervisor to tell him what happened and Alex got on the phone with my daughter and told her she paid the wrong guy and told him that they ( my daughter and himself) needed to unload the truck. My daughter, her friend and the kid of Craigslist, whom WE PAID, then unloaded our stuff and put it in the garage. Alex was incredibly rude and the moving company didn't provide any HELP in unloading the truck. My daughter and I have collectively paid this company $7,745.10 to move, unload and reassemble our furniture. That did not happen. Additionally, I have had to lay out an additional amount of $100 to Craigslist Ben and hire local movers to carry the furniture up the stairs at an additional cost of $200. I am out over $8000.00. I attempted to talk to Customer Service, but was told that she's worked with Alex for years and has never had a problem I asked to speak to the manager in charge of customer Service and was given a bogus name of Jon Edwards and a Bogus email address to send him my complaint, photo's and videos. Additionally, items were broken ( all my fine china and stemware and stolen ( TV, Clothes, Hand cart) Do NOT use this company..they assume no culpability for their services and refuse to provide you with anyone in authority to remedy anything.

Move size: 3 Bedroom Home Service cost: $8045

While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and [EDIT] when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.

Move size: 1 Bedroom Home Service cost: $1400

Charter Van Lines was great! They gave me a reasonable price for 3 movers and their truck. They showed up on time, and got started quickly. The guys made quick work of my furniture, appliances and boxes. They had my townhouse packed in a little under 2 hours. They then drove about 30 mins to our new house and proceeded to unload everything in about an hour. Whole move took a little less than 4 hours. I had invited a couple friends to help move, and they said this was the easiest move ever. They didn't have to do anything but help us pack up all the small stuff I didn't want the movers to worry about. Highly recommend Charter Van Lines! Effortless move! Great and efficient movers!

Move size: 2 Bedroom Home Service cost: $3100

I was quoted a very reasonable rate for my studio move out - but it came in over 4x what was quoted! Then, my items were held hostage because of their "very expensive blankets," so I had no choice but to use them for my move to my new apartment. The rate for that was half what I paid for the move from my studio, which was great and all - but it just confirmed how badly they overcharged me on the initial move.Then, they lost pieces of my furniture and damaged the wall in my new apartment in 2 places, only to have the movers tell me they weren't dealing with it. 2 weeks later, they put the repairs on a third party company who demanded I take off work to get them to repair the wall.

Move size: 3 Bedroom Home Service cost: $7800

This was my first time using movers and I'm so pleased I chose Charter Van Lines! No fuss with renting a truck, mileage, or refueling. Melvin and his team worked hard and got my move done an hour ahead of schedule. I was nervous about damage to my belongings, as anyone is, but after seeing how carefully they handled and moved my belongings, I knew I was in good hands. Thomas responds to messages quickly, was on time, reliable, worked hard, and friendly. Thanks for taking care of me and making my move so much easier!

Move size: 2 Bedroom Home Service cost: $3100