Charter Van Lines Inc.

Charter Van Lines is a moving broker who contracted another (awful) company for my move out of NYC. I was told one thing on the phone when booking the move, and when the movers showed up the entire opposite was true and they tried to charge me $1k more. Of course I when I emailed Luke, who scheduled my move, to tell him they need to understand how the moving companies they are contracting to ACTUALLY work and bill, I got no response. They'll say anything to get you to sign that contract and then it's all out the window. What a shame. Your deposit goes right to Charter for doing nothing and falling off the face of the earth, and then you pay another moving company on top of that. Just be aware!

Move size: 1 Bedroom Home Service cost: $1800

If you are looking for a moving company that has little to no integrity will say anything to get your business and not do anything they commit to.. you found them. Charter Van Lines is quite possibly the worst service provider I've dealt with in my entire life. They are liars.

I moved from NYC to Nashville. On the first call with the salesman (8 Weeks before my move), he told me there was a partial load coming out of NYC (8 million people so seemed reasonable to assume this possibility) going to the same state I was the week I wanted to leave and he could get me on that truck as a partial load and by doing so it would save me money. He told me a specific day that I would get my pickup and so I proceeded to schedule my entire life around this day. The only caveat was if the truck were to breakdown or act of god then they would then need up to 48hrs to get a replacement pickup. Well, that was all complete BS used to get my money. I was also told that the move would take 3 days unless there was an issue but no more than 5 days. I planned accordingly.

A few days out from my move I became concerned because I hadn't heard from the company confirming my final box count and schedule for the move. I had to reach out to them to get this done and I come to find out there isn't a truck I'm scheduled on as a partial load and in fact, I'm not scheduled on any truck and I won't know till the day before my supposed moving date who would be moving me (surprise it's not Charter its some fly by night subcontractor who is barely in business).

My mover was finally scheduled days after the date I was told I would be moving and come to find out they tell me that the move is going to take at least 7 days and more likely 10 (not 3 like I was sold). They had me hostage. Charter van lines took my money already and I couldn't afford to flush thousands down the toilet and suddenly switch to a more reputable company.

All I wanted was the truth. I didn't get it from charter van lines and I certainly didn't get it from anyone they were affiliated with. The communication was horrible. Whenever I finally got a hold of someone (because they would never call you back) the story just constantly changed. The date always moved and the excuses were endless. Charter themselves will simply ignore you and become unresponsive once the subcontractor is booked. (Not their problem anymore right?)

It took nearly 4 weeks for my belongings to show up(not 3 days as quoted). I had to live in my new house out of a carry on suitcase and on an air mattress with my wife. It cost us over 10,000 in the end in loss of business not having our office equipment to operate our business.

Please avoid Charter Van Lines at all cost. They will lie to you. They can't be trusted. They don't deserve your business or care about you at all.

Move size: 2 Bedroom Home Service cost: $3605

If you are planning your move and are considering using Charter Van Lines, there are a few things you should know.

1. They are ONLY a brokerage company and are not the ones delivering your stuff.

2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly.

3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff.

They say they are a 5 star company but they are not.

Do not use this company. You've been warned.

Move size: Partial Move Service cost: $2500

All these horrible reviews you read about are true! They get you with all kinds of sale pitches of great service and they are only nice on the initial call. I had to cancel services a month after I booked them when I no longer needed it but I got no response after 4 attempts. I finally called them and ended up being verbally harassed by the manager on duty. He kept telling me he was trying to help me but wouldn't give me a refund.So I'm unsure how he was trying to help me. He basically called me difficult, a liar, and a brat because I wasn't getting what I wanted. I ended up filing a claim with my credit card but Charter claims I never requested a cancellation so my refund was denied. They state I have until 5/28 to get full refund but how do I get refund of they don't respond? I guarantee you that they will avoid all calls and requests so that it will pass the deadline to get a full refund. It has been a total nightmare dealing with them. I am still trying to get my refund of almost $2000 since first week of January.

Move size: 4+ Bedroom Home Service cost: $7230

There are no words to say how amazing Charter Van Lines Inc was. Justin and Jose moved me from California to New York, and it went so smoothly. They had my apartment loaded up in less than 3 hours. I was shocked that they worked so quickly and efficiently. Then at the other end, same thing, super quick, professional and really nice guys. I just don't know how they do it so quickly and nothing was damaged in the process, I did have everything quite organized for them, but they had to pack it in the truck. It will be tough to find a company as committed and passionate about their work as Charter Van Lines Inc.

Move size: 3 Bedroom Home Service cost: $2900

Let me tell you, they were so late that we literally moved almost everything we could, ourselves. We even had all the items they needed to move, out in the garage already. Should have been the best move ever.. but a far cry from that. Once they finally called to say they were indeed coming we had to wait even longer. We called them to get a new ETA and they had stopped to get something to eat. Unbelievable! We did not pay for these services, aside from the $50 deposit, which I will be filing a claim with my bank to get back. I have pictures, before and after of everything, luckily, because I had just purchased them.

Move size: 2 Bedroom Home Service cost: $8700

I recently moved a 1-bedroom apartment from NY to FL. This was my first move ever, so I was very nervous. There are a lot of negative reviews or seemingly fake positive ones, so I wanted to post that I had a very positive experience with Charter Van Lines. My move went smoothly and all according to plan. I worked with Shawn K. and Alexia J. who did a great job answering all my questions and delivered on all their promises. The company they hired to perform the move did a great job as well. None of my belongings were damaged, the movers showed up when they said they would on both days, and I did not experience any added fees or charges after the deposit was made. I would highly recommend going through Charter Van Lines if you need to move a small number of items and are on a budget.

Move size: 1 Bedroom Home Service cost: $1800

DO NOT USE THIS COMPANY!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!! It’s not worth it.

Move size: 3 Bedroom Home Service cost: $1167

-They are a BROKERS only.
-They give you a low quote get your deposit $$ & then double price when they call to confirm shipment.
-Your broker is MIA once he/she gets deposit $$ No one can answer your questions and if you do get a hold of someone RUDE & UNPROFESSIONAL (alexa jennings)
-If you plan a weekend move they fail to tell you they are closed on weekends so there is NO ONE to call if a problem occurs and YES there will be MANY PROBLEMS
-They make FALSE PROMISES They promise a specific day for pickup unless extreme emergency, act of God or mechanical breakdown.You schedule your life around this day & they change the day with no reason.
-They give you a quick turn around time (7-10 days) only to find out 1 week later my furniture is still 1500miles away waiting for the truck to be filled.
-Totally blew us off with our car move. No one called No one showed up & where is my deposit??
-They are a less than ONE STAR company.
-DO NOT USE THIS COMPANY!!
*I would move myself instead *.

Move size: Studio Service cost: $2700