Casey Movers

Casey movers was fantastic. The office staff is very pleasant and was there to answer any questions I had. The men were on time and very clean cut and well mannered, no smoke breaks, not even a lunch break! Anyone who lives in MA knows this summer has been a scortcher and the men worked hard and right through. I didn't have the easiest job as I have a baby grand piano, grandfather clock and a 500lb safe. They did all of the right things with my piano and clock. All of my items were taken apart, put back together and handled with care and concern. I will recommend Casey Movers to all of my family and friends!

Service cost: $3600

I was quoted a $4000 price to move my house belongings and store for one overnight with Casey Movers. I was assured their price would not go up at all, that there was no fuel surcharge cost to be added, and that if anything, the price may come down on moving day. On moving day we had far less belongings to move than when the estimate was provided and all belongings were packed as required. Half way through the day they packed our belongings, the movers told me they needed to add a $500 fuel surcharge cost. I felt pressured to sign approving the cost and had intended to handle it with the manager later. They continued to pack the remainder of my belongings at no time indicating that more time would be required to move us than initially estimated. The following morning, while we were in our house closing, I received a call stating they were charging us an additional $2000 (above the $500 fuel surcharge amount already added) to unload the truck at our new home. Everything we owned was on that truck and I felt as I had no recourse but to pay. I put the difference on our credit card intending to dispute the charge later. The credit card company stated that since we signed off on the charge we had no recourse. I have tried twice to work with Casey Movers to be fairly reimbursed. They have offered no explanation as to why their estimate was so much lower than the final charge. I feel that they have engaged in unethical, possibly illegal business practices, and warn anyone considering using them not to.

Service cost: $6500

A disaster from start to finish. 4 out of the 5 movers that showed up ended up having criminal records according to police. What great vetting they must do on their employees! Why police?
The crew chief of Casey movers, for our move stole all my wife's jewelry. Amazing, but after that happened they treated US like the criminals and held our property hostage till we settled. NEVER got a phone call from any member of the Casey family to apologize or to offer ANY kind of compensation. We had to negotiate a settlement with their phone reps. During their initial contact after the theft they actually had the nerve to ask for full payment. Wow!
We ended up loosing much of the jewelry (some of it heirloom) as it was already melted down. We figure the total jewelry stolen totaled about $10-$12k. We negotiated only about $5k settlement. Casey's reasoning was that is all we mentioned in the initial police report. (my response to that is during that distressful time - about 1 hour after they left- could anyone or any female remember every piece of jewelry they own? They took the entire jewelry box, plus a little pouch from way in the back of a closet..that had a Do Not Enter, Nothing in Here Moves sign. It would be like me asking a man to name every tool he had in his toolbox.) Finally, the police informed us that this theft ring had gone on for some time to pay for the mover's drug habits. He AND the jeweler who fenced the stolen goods were ultimately arrested. All in all, Casey Movers management showed absolutely no remorse, compassion, understanding or acceptance of responsibility - EVER!! We had to force them to pay. PITIFUL!!
Looking back, I wish I had sued them into the stone age.

Service cost: $7500

48 reviews
1.0 star rating 9/5/2017
Terrible Horrible Predatory Company. .. We own a waterfront condo in Hull Ma, that is currently for sale. We had an offer over the weekend. Today, Tuesday, I received a cryptic text (not a call, a TEXT) from an unknown number."Hi, this is Mary over at Casey Movers, Do you need help moving in the next couple of months?" I called to find out how they got my unlisted cell phone number and they gave me terrible attitude. Very rude people, I don't trust this company's tactics.

Move size: 2 Bedroom Home Service cost: $2000

Casey moved two households into one on two separate days in a two-week period and I am pleased to say that both moves went extremely well and I wouldn't hesitate to recommend Casey Movers. The first move started off well, with Kyle and his colleague, both professional and courteous individuals, doing a phenomenal job getting the myriad furniture and multiple boxes into the truck in record time. Unfortunately, the truck broke down halfway to our new residence and we weren't sure if we would get our furniture until the next day, making for a very stressful situation. Although the truck with furniture had to be towed to their main location and the furniture transferred to another truck adding many hours to an already stressful day, Casey went above and beyond to insure that we received our furniture and other items that evening. We extend special thanks to Kyle and his colleague for their devotion, hard work and efforts late into the evening to insure that we were able to sleep in our new home.
The second move the following week, was overseen by Dan and his colleague. Dan, the manager of the move and his colleague were friendly, courteous and very professional. They did a phenomenal job despite having to load three floors of furniture into the truck, traveling a distance of ~ 70 miles to the final destination and unloading, and all done in record time during heavy rains and winds. What an amazing crew. Special thanks go out to Dan for overseeing a very successful move. Casey is very fortunate to have him on their team.
As stated earlier, I wouldn't hesitate recommending Casey Movers.

Move size: 2 Bedroom Home Service cost: $1900

I would not recommend Casey Movers at all. They sent two men to move my household and one of them was diligent in getting the move done and the other one told me that they had 4 moves to do in one day because they relied on their tips. The tipping situation was brought up several times in the move. After they left, I realized that they left some items and I called them immediately and they told me if they turned around, it would be an overage. So I took the remaining items with me. When we arrived to my new house, they were trying very hard to move my dresser upstairs and it would not fit. In their defense, they did work very hard in trying to move the dresser. I felt from the beginning that Casey Movers had planned on an overage and that the constant talk about tipping was not necessary. They told me upon arrival that they accepted tips and I had planned to tip them anyway.

Move size: 1 Bedroom Home Service cost: $780

My experience with Casey was fine until it was time to unload at my new house. At that time, Casey said I had to pay an additional $2,000 above the estimate. The reason I had to pay more was that one of Casey's employees quit on the day of my move, and the job took them longer than expected because they had one less person working. I thought that wasn't a good reason to charge me more, but there was no room for negotiation. Casey said my choices were to pay the extra $2,000 or they would drive the truck away without unloading. Casey held me hostage--they had literally everything I owned in the truck--so I had no choice to pay.

Afterwards I tried complaining many times, but I had no luck. Casey wouldn't return my calls. I put the $2,000 on my Visa card and tried to contest the charges there, but Casey wouldn't return Visa's calls. I even complained to the state Attorney General's office, but they gave up after Casey wouldn't return their calls.

If Casey won't respond to the credit card company, the attorney general, or to me--if they respond to this review, I'll remove it--I see no reason to believe they'll provide good service in the future.

Move size: 3 Bedroom Home Service cost: $4500

I had a great experience with Casey Movers. The estimate for the job was held to and I paid exactly that amount. The two young men, Kyle and Tony, who did the move were competent, professional, speedy and kind. They were very good to drop some items at another location and did not add an additional charge to the bill, which they would have been within their rights to do. They were very careful with all my belongs and did not leave until every piece of furniture was where I wanted it and made sure the beds were properly assembled. The move went much faster than I expected. I will use them again in the future and I highly recommend this moving company!

Move size: 3 Bedroom Home Service cost: $1170