Casey Movers

I hired Casey Movers in May 2019. I signed up for self-pack service and moving furniture and boxes. They came out for an estimate and overbudgeted for time. The pickup crew spend an hour going over tipping practices in the industry and not the liability or coverage. My furniture was to be stored in their warehouse for a few days until the closing at the other property. The drop off crew left some items unpacked, was rude and unprofessional. One of the side tables was missing the glass piece on top, making it completely unusable. A couple of weeks after the move, after we opened all boxes, I informed customer service that I can't locate the glass piece. They game me the runaround advising me to check with place of origin, my new home etc. which I did with no successful outcome. At that point, realizing that I won't find be able to locate the glass, I contacted again requesting some form of compensation which they declined because I was a self-pack customer. MAKES NO SENSE! I did not self-pack furniture. They removed the glass from the side table and LOST it in transit. Liability lies with Casey Movers!!
Terrible customer service and unwillingness to rectify their mistakes. No accountability.

Move size: 4 Bedroom Home Service cost: $2000

They showed up early which would have been ok, except they complained about not getting in loading dock when they were not scheduled that early. The did ok, until a few items never got to our new place and when called immediately after they left said they never saw them which was not true, they took a tip and did not tell us they broke or took the items. When the company was called they gave us the run around and basically blamed us for broken items, funny how driver said they did not see them and manager said it was our fault . The driver didn’t have the decency to pick up my phone call either. I would not recommend this company.

Move size: 4 Bedroom Home Service cost: $1200

I would like to preface this by saying any good review about Casey Movers are from personal friends, colleagues or relationships. Think about this dear reader: A moving company does not do stellar work for one person, and deplorable work for another. This was approximately the 5th time I hired a moving company. Other moves I did on my own with friends helping. In the 10 or so moves in my life, there was NEVER a broken object, and NEVER a missing item.

I hired Casey movers for an interstate move with one stop along the way. The first thing red flag was a comment from the lead mover it was going to cost more than the agreed upon price. The second red flag was a suggestion I purchase extra insurance. After they packed their truck they left for the first stop. I locked up the house and followed them, eventually passing the truck which was stopped at a Dunkin’ Donuts. I waited almost an hour at the first stop. When they arrived, the lead mover told me he would need another $1000 or he could go any further. I felt I had no choice, and went to the back and got the money. When they arrived at my new place, they started moving things in, and actually slamming boxes marked fragile on other boxes, and I could hear glass breaking. They knocked my furniture into door jams, gouging the wood, and telling me, “Sorry, but I’m tired.”

The lead mover then told me it was too late, and they were too tired to finish the job, and they would return the next day. He assured me there would be no charge for keeping my belongings overnight. Again, I was stuck, and had to trust them, and agree to them completing the job the following day. When I called the next day, I was told there was an overnight fee for storage, as well as an additional fee for moving the remainder of my belongings. I finally hired another moving company who went to their cite and got the rest of my belongings and moved them in.

In addition to the dishes and glassware broken by Casey Movers, many of my well wrapped pictures were shattered. Some items were shattered as if they were thrown on the ground. Every piece of my bedroom furniture moved by in by Casey Movers on the first night, was scratched as if it were done with a knife, and there were gouges in the wood. The 2 dowels on the back of my bedroom mirror were broken in half. There is no way that kind of damage could have been done in a move, and was clearly done with malicious intent.

Yes – I took them to court, and I thought I could negotiate with them. Unfortunately when you go through small claims, you need to get estimates on the value of repairing the damages, and I did not do so. I felt it was better to just take the money they offered, and not go in front of a judge because, although I had pictures and broken items, I didn’t feel I had the documentation to support the value of the items. There were items missing as well, which were taken from some of the boxes they did bring in on the first night, but again, I did not have receipts so I couldn’t claim them.

Please, DO NOT HIRE CASEY MOVERS. THEY ARE THE WORSE KIND OF THIEVES AROUND. THEY ARE PREDATORS. They prey on women. It doesn’t matter who owns the company, a crook is a crook and without a conscience. I wish I had read the reviews before hiring them. AGAIN, DO YOUR DUE DILIGENCE. READ THE NEGATIVE REVIEWS BECAUSE THESE ARE THE TRUTHS. DO NOT HIRE CASEY MOVERS!!

Move size: 3 Bedroom Home Service cost: $2000