Canadian Reliable Vanlines

From the get-go I should have seen the red flags. Mark quoted me to move from Vancouver to Calgary. He handles calls/emails. Very minimal communication leading up to the move. And by minimal I mean one-word answer response to emails.
Moving day no one shows, called Mark and I hear "did no one call you", move rebooked for next day. Good thing I booked May 30 so I still had May 31 to move out. Nevermind my plans though.
I asked Mark on 2 occasions when booking, and right before the move "approx how long will it take to arrive in Calgary" and his response both times was "5 days!" LIES!
Transnational movers picked my belongings up, and in Calgary the company dispatch was a place called Star Movers. They won't give you anytime in advance of when they will call/move-in, and if they do don't count on it. It is a new building I was moving into and I need to book elevator in advance..lots of move-ins. And I travel for work so I'm in and out of town.
So now I'm on week 3 calling between 3 companies trying to figure out what's going on when I get no calls from the company to arrange a date when they said they would. Called Mark and yet again "did no one call you" (should be his catchphrase). He makes a call and calls me back, Yells at me accusing me of turning down a move date. Ya, because the company offered a Saturday, then week leading up to the Saturday, they called and said "We'll come Tuesday". It doesn't work like that. I travel for work and made arrangements for the Saturday.
Sure enough they didn't call to arrange that Saturday either.
In the end I took a leave from work to be sure I could around for their rare calls. I had to rent a U-Haul, and they moved my stuff right into my U-Haul because I could not get an elevator arranged with the short window of time they give. And apparently they could only deliver Tues and Sat.. I JUST WANTED MY STUFF. I moved myself in and paid them to do it.
So add the uhaul and additional 250$ for additional "weight" .. how do we even know that's true!
Moving Companies need govt regulations because of companies like these!

Move size: Studio Service cost: $1250

I had booked Canadian Reliable movers to move my home at the end of June. Very minimal communication up until that point.
I paid a deposit and had them booked to come on June 30th.
On June 27th a man called saying they would be coming to pick up my stuff the next day as their trip was early. I told them I would not be home as it was my last day of work and I wouldn't be ready. They told me this was not their problem so if I wasn't ready, I could just go with another company. When I asked if they would be doing anything to compensate me for their change in plans a man called me on the phone and told me that they had 4 other pickups on this trip so if I didn't go with their services it would be 'no sweat off their back'.
We all know how difficult getting a moving company is, let alone to move you across the country. I now had 2 days to hire another company to ship my stuff across Canada.
I mentioned that I had paid a deposit to confirm and hold their company for a specific date; looks like they should have paid me a deposit instead. When I brought this up the man on the phone laughed at me and told me that it was completely different.

It has now been OVER A MONTH and I have not received my deposit back, I have emailed Mark twice, I have left him voicemails, and have tried looking at other options for contacting them.

Not only am I extremely disappointed in their lack of professionalism, I am disgusted with their customer service and appalled at the fact that they still have not given me my deposit back for THEIR mistake.

I regret ever contacting this company to begin with.

Move size: 2 Bedroom Home Service cost: $2000

I hired this company to facilitate my move from Calgary to Montreal and the salesman was very nice and eager to help me with everything but as soon as they got my deposit, it became more difficult to get a hold of them. Fortunately they showed up on time to pick up my stuff but the movers randomly put 2000 to 3000 lbs with no scale nothing to weigh my stuff. So far it was fine, I did not bother until we moved to Montreal and been waiting for our for 4 weeks. The salesman assured me it will take 3-4 weeks for my stuff to get to Montreal so when I called them trying to locate my stuff the guy was so cold to tell me I should get them within 2 weeks, that they will call me to let me know. So it will take longer than what I was told and it does not seem to bother them that I was lied and misled during the booking process. Now we re still waiting and God knows when we will get our stuff if we will get them eventually. My recommendation is do not do business with them.

Move size: 1 Bedroom Home Service cost: $750

I booked Canadian reliable van lines on the 19th of June with guaranteed pick up date between 26th to 29th of June. Told them lease expires , starting new job and very critical to be on time .

Initially before I gave the $200 deposit - Mark was fine to talk to but as soon as he gets your deposit and immigration documents he turns into a rude obnoxious person . In my case the entire team seemed to know the pick up won’t be possible including the truck drivers who called at 4 pm June 28th - Laughing to my face telling me truck broke down in Florida - very big lie —and won’t be able to come before July 2nd .

It seems like every time you explain them the urgency they purposely try to trouble you and make your like miserable or maybe they don’t want other immigrants starting new jobs in Canada.

Got a call from Steven from the company the same day and I informed him over the phone - i’ll Write it again - my credit card details and Canadian immigration documents and passport info. Is with Canadian reliable van lines - if any information is misused - I am reporting you to the cops and complaining to department of transport and informing customs and border patrol of your criminal activity!! This is the worst company , mark kross is the worst relocation consultant - he does not deserve to work in this industry.

Can’t believe people like you exist in this world let alone Canada . Please take out “reliable” from your companies name and [EDIT] it down for good all together.

Move size: 2 Bedroom Home Service cost: $2880

Dont go with this movers company.
I moved from Regina SK to Montreal QC.
They are not transparent and people are very rude.
Asking money in every place and they are very very rude during delivery.
Asked 60 dollars and 100 dollars at picking and delevy point unnecessary.I agreed for the pickup but for delivery,behaviours was out of class and asked 100 dollars without reason. I provided although because I normally not like to quarrel with people.

Never go with them,pls pls plz plz..

Shafiq.

Move size: 2 Bedroom Home Service cost: $1500

I would give negative stars if I could but I can't do it has to be 1.

It started out good, I was very happy with the service I received, the sales rep was helpful and seemed so kind (he turned out be not helpful and not so kind), he also was recommended by two people I know and that's the reason, really, that I went with the company.

First issue was that they wanted to change my date less than a day from the actual move date, I told them it couldn't change and we continued as planned with a few minor glitches. The guys who picked up my stuff were better than amazing (honestly they were unbelievably hard workers, and should be acknowledged for that - they were not employees of the company I hired, they were subbed out)! This was June 21st.

Then July 3rd came no stuff, even though I was told it would all be there between the 1st and 3rd of July (I have an email stating this from the company). I called and was told all kinds of reasons - from there were moose on the highway to my belongings were still in Ottawa - why I wasn't getting them..end of the week is what I was told. Friday came, nothing. I was then given quite a bit of attitude (I didn't get a name and he was actually quite condesending and mean) when I asked when it was arriving, basically it would be there when it got there, they were unsure of my belongings location at the moment and maybe I would receive it the end of this week.

It arrived a week late, and I truly would have forgotten all of the delays, I was just happy to see my stuff!

However, I am appalled at what happened, first of all I was told I had to pay them $300.00 cash (this was because they had to park on the street and it was over 100ft to walk) before they would unload it, no receipt would be given or they would charge me more. So I went to the bank to get cash for them. They then unloaded my stuff. There is not a box that wasn't destroyed, upside down, or crushed - most were all of those. The wrapping on my sofa was all but gone (I was charged previously for the 'packing' of that). My armchair has black grease marks, my sofa is never going to be the same and missing its original legs, my end table is destroyed, my coffee table is unfixable, my bed is ruined, my mattress is stained with black grease, my cat tree is in three pieces and unfixable, I have a smashed lamp, and a couple of smashed dishes.

Well today after months of attitude and just plain rudeness, they settled. $100. That's what this is worth to them. I have over $2000 in damages and they have offered me $100, which I know I will never receive. The manager today said that's all the insurance will cover, apparently I didn't have the proper coverage according to him, but the guy I spoke to before him said I did. Companies like this one drag this out on purpose hoping people give up in frustration and walk away.

The people I dealt with were Mark, Michael, Bruno, and Alicia..a few others who didn't give a name

I have photo documentation and all my emails saved if anyone needs to see them to validate my review!

Move size: 1 Bedroom Home Service cost: $2200

The truck was over a week later than date given. I had to get them to only take half of what we were taking because of all the extra costs they were tacking on that I was not informed about. We had to rent a uhaul even though that is what we were trying to avoid. It cost over $1000 more than quoted. Everytime we called a different delivery date was given. No messages were returned by Mark when requesting updates. After many calls I finally got a response from management and got nothing resolved. Please read the small print before signing. Even after payment was taken they wanted another copy of my cc. I really should have listened to others that warned me about bad moving companies and did more research.

Move size: 2 Bedroom Home Service cost: $3500

As with many other reviews, booked and no-one showed up or called. I called the day before the move, spoke to the customer service person, no word that the move was delayed. Just spoke to Operations Manager, said he called two days before the move on our home telephone but did not leave a message (who does that?). Who can rebook with one or two day notice?
Day of move, no one there, then had to panic to get part of the move done. Should have paid attention to the review of others.

Move size: Partial Move Service cost: $750

I have to say I was very concerned when I read some of the reviews on this site "after" I booked Canadian Reliable but my experience was exceptional!! The gentlemen (Ben and Zia) let me know when they would be arriving at the pick up point and also let me know when they were 10 minutes away from the drop off point. They were very polite and worked efficiently to get the truck unloaded. Everything arrived in tact and I am very please with the experience. I would highly recommend Canadian Reliable Vanlines……….I am not easy to please so giving them a 5 says a lot about my experience.

Move size: 2 Bedroom Home Service cost: $600