Burly Boyz Moving & Storage

I will never use Burly Boyz again

Moving from Vancouver to Winnipeg while dealing with the stress of a family tragedy. These movers did not help but rather increased my stress a thousand-fold! They dragged my white queen size boxspring along the ground halfway across the country. I told them to wrap it but they didn't listen. It arrived filthy and ripped. The destroyed the finish of a credenza. They lost one of my boxes. They broke the wheels off a rolling Filing cabinet. And cracked chunks of concrete off my front stairs as the One Delivery guy struggled to pull heavy furniture up the stairs - by himself - in the middle of the night. Burly never took responsibility for anything saying it was my fault for not having enough insurance. You've been warned against using these hacks.

Very poor experience

We moved July 2023 and booked with Burly Boys. After reviewing our inventory list 3 times with them, they showed up on moving day with a very small truck. (We found out later when one of the staff let it slip that their large truck was broken down.) Theu offered to take our items in 2 loads but then charge us DOUBLE. We declined and were then left scrambling to move half of our items ourselves and had to rent a storage unit to hold them until move in day. The final straw was when 3 pieces of furniture showed up damaged, they refused to honour the extra warranty that they talked us into purchasing. Book with Eager Beaver instead, we hear many positive things.

If you value your belongings....

Burly boyz moved my belongings from Toronto to Rural Alberta. When the movers showed up in Toronto they were moving boxes from 2nd floor to main on brand new maple stairs. My partner and a friend ended up moving the boxes since they did not want to stop doing it this way. The movers damaged a dresser, sofa leg, outdoor table (they bent leg and scratched top of table all over it). I had 2 chairs and 2 kayaks go missing, these showed up 3 months after move and 1 kayak has damage.

I bought extra insurance, not understanding it is still up to the moving company, how they fix the damage, whether they fix it, and if the payout is enough to cover the cost of damage. They did pay out full amount for outdoor table excluding taxes. It has left me wishing I would have moved myself. At least I would not have damaged anything. Instead I'm left with a bunch of damaged pieces and a sad feeling..

I also wish I could give a zero.

Where’s the Zero star rating???

We used Burley Boyz for our move from Calgary area to St St Albert. The sent 1/2 a crew to do entire house in one day. Said, be there at 10, showed up at 4. We had to be out that night, renters moving in next day. Guys worked like dogs all day. Way too much for 2. Left a pile of thing in garage that night and left. Renters not so happy with home next day. Stuff went into storage for about 9 months. When we got new home, stiff showed up, so much damage. Movers were embarrassed, said never seen it so bad. Started dealing with them on damages. Seemed to take forever. I had to get most of places to replace repair things. Then 3-4 months in they switched who I was dealing with. She had zero idea what had transpired. Didn’t bother to check with last guy. He was “busy” moving now. Could not speak to him or whom ever was the manager there. They refused to tell me who was in charge. Girl said this is what we will pay you, no negotiation. Take it or leave it. So much they didn’t pay for. Total scam artists they are, outright lied to my face.

Princess house good destroyed, got ZERO for this. Thats right ZERO $$.

Never never use these guys. You will get scammed. They lost our…

I don't recommend this company!!

No happy at all! Our items were delayed for more than a month instead of the 20days max aggreement, and the only reason they gave is that my destination is far, wherein they knew from day one where the destination is and still they push through, they could've declined the job and I could've have gone to other company who can do the job in timely manner. Then I tried contacting them for at least a discount or refund for this inconvenience but nobody got back to me with my request. They transfer my items to another movers who were the ones who delivered my items. The Burly Boyz picked up my things from Edmonton June 23 but my items were delivered only last Sunday, JULY 31! And since the other movers has nothing to do with the delay they can't give me any discount at all so I still had to pay the full amount to the driver who delivered my items! And still nobody from Burly Boyz responded regarding a refund/rebate from the money I deposited to them. So disappointed and didn't expected it since they had good reviews.

Long distance move

Unfortunately I endured a very disorganized move from this company. They employ an office worker named Leiby who is disorganized and confused. She doesn't listen to your moving needs and is completely ineffective in coordinating pick up or delivery of your items.

Hire anyone else

Really not worth the stress. Was initially told that our move of a 1+ den would take 9 days average from Toronto to Vancouver. Booked and paid deposit and then the truth came out.. average actually was 20 days. 34 days later we had not received anything- just many lies from customer service. They claimed that our things were in a 4-7 day train transit for over 10 days. Didn't tell us that the movers were coming to deliver, just showed up on day 35. No apologies or attempts to rectify any mistakes. We still don't have our things because we had no notification to book the moving elevator with our building (even though I repeatedly told them that I need 48 hours notice to book the service elevator). If you are considering them, please look elsewhere. I wanted to support a small business but honestly this customer service is despicable.

NEVER AGAIN

my recommendation is that no one ever use this moving company! On moving day, no one showed up. Turns out, my point of contact cancelled my move without notifying me based on a text that I had sent saying that the address of where I was moving had changed, but that everything else would remain the same. Once I finally managed to sort it out, they were a day late and I still tipped them over 200 dollars because I felt badly that the Managerial staff had put their moving staff in such a bad position. One of their management team called me to apologize and offered me $200 off my 0ver $6000 move. I reminded him that I had tipped their moving staff more than that. Never heard from him again. Then on the move in day one the movers fell down the stairs, hit his head and knocked himself out. Calling their Safety officer was a joke. She literally said "I have other things going on right now **sigh**." Then when she was talking to the movers on the phone I could hear her swearing and dropping off bombs left and right. So unprofessional. Then had the audacity to ask me to drive all three of the movers to the nearest town with a hospital at 10 at night with zero regard for my own exhaustion.…

Save yourself a lot of headache & don't hire them.

I try to give businesses a lot of chances before I leave a negative review but Burly Boyz has, kind of, left me no choice.

I hired them for a move on August 14th and was told it would take 18 days to receive my things. Originally, they were supposed to arrive to my home in downtown Edmonton at 8:00 am but when I told them when I would need to out of there, they asked to push it up to 7:30 am which I appreciated.

The movers showed up at 8:15 - 45 minutes late in a large truck when I had told them that the only truck that could work in my area was one of those small shuttle vans because a larger van would be a fire hazard - they did not listen.

Next, they were not communicative about the weight of my things (unlike the last company I had hired) nor did they keep me updated on where my things were. My things arrive on September 10th and the only way I found out the general ETA was because I called them 3 times.

Based on their estimate, they were two days later (if we're doing business days - much longer if we're not). I emailed Milan regarding this and go no response.

The movers arrived at my home and immediately told me that because they couldn't manage their own time…

Unreliable.

I normally don’t give a negative review but I just want all customers out there to be aware that this company would cancel on your moving day just like what they did to us. Maybe it’s very rare that this situation happens but it did happen to us.

We requested their service late in the afternoon but around 2:30 PM on our moving day they phoned to ask if they can move us instead on the following day at noon! ? Apprently their crew was at that time still outside the city and are expected to arrive late in the evening. We said that we will wait if they can guarantee us with the moving no matter what time it is going to be. Unfortunately they can’t guarantee us their service until the crew arrives in Edmonton which they were not sure what time that will be. Worst is, that they don’t send their people to work after 10:00 PM. So even if we waited but they arrived by 10:00 the moving would have still been cancelled. That was our last day of our lease with the apartment and could not extend our stay. Me and my husband ended up moving our stuff on our own.

What is unfair with their policy is that you have to give 3 weeks notice to cancel otherwise you don’t get your $200 deposit back.…