Brytor International Moving

These folks are amazing. From the time they had sent the team in Houston for packing to the delivery in Calgary Canada- everything was coordinated perfectly and there was no damage to any items. All items were delivered before the expected time and we were informed about the timings on a regular basis. The price was way less expensive than any other movers that I had researched. If you need a perfect move - go with Brytor. Highly recommend them to anyone making short or long moves and even to a different country.

Move size: 2 Bedroom Home Service cost: $5000

We used Brytor to move to the UK. Their estimators and movers are very professional and courteous. That's where it ends.

They misrepresented the actual space we were quoted and ended up with less. Then the delivery time went from 8 weeks to almost 4 months. After that, it was a bunch of fake extra charges that needed to be paid before we got our items.

When we finally got our items, the one that was missing was to be shipped later. Then that never happened. Then we were offered less than a 1/3 of the replacement value for compensation. Now they ignore the emails and we are still out the item.

If you need to escape Canada, stay away from these clowns.

Move size: 2 Bedroom Home Service cost: $6000

I engaged Brytor to relocate from Canada to Isle of Man. Mouhcine the initial contact person was very helpful and courteous. The team who came to pack up our things said everything would fit. When they had all of our things packed and taken away I was told we would need a larger container and it would cost and extra $5000. Taking the total to $27,000 including the $4000 "insurance" premium. Original estimate was 6 weeks but it ended up taking 4 months. On the day of delivery it was clear the was a problem, boxes missing and some damage. I completed the frustratingly complex claim forms and returned them on time. The first person dealing with our claim couldn't speak English and the emails were just gibberish. Our claim was then transferred to Liliane, an English speaker. She would need a week to review the claim. After a week she needed a few more days, then a few more days, and then a few more. This went on for a few more weeks. Then she stopped responding completely. I have tried several times but it appears she has put a block on my email. I tried Mouhcine again since he was so helpful at the outset but he can do nothing.

Stay away from these bandits. They break, lose, and steal.

Move size: 3 Bedroom Home Service cost: $27646

I have sent an email to Brytor (3 email adress) almost 3 weeks ago now and no response...

I have to say I am not impressed at all with the level of service I have received from IMS (Brytor international).

We agreed with ***** for a dedicated container because we did not want to have delays at the customs with the material from another person in the same container.

Both me and HR Director understood the same thing about the dedicated container. We were sent a proposal with the Term < Groupage > in it, either me or my colleague knew what it meant. I discovered the meaning of this on December 22nd 2022. The evaluation of the volume was made by their service to 19 cubic meters, In the contract We were charged 190$/cubic meter. After pickup your company sent an adjustment for an extra 5 cubic meters at 500$/cubic meter. (I have seen another customer stating the same thing in his review). From the container pictures you sent, it was filed to 2/3 of the space. A 20 feet container has about 30 cubic meters of space, so the estimated 19 cubic meter was not far from reality. And I might add that their receiving agent threated this as a 19 cubic meter package. For the Pickup on November 16th 2022. The team of 4 persons that was sent to my residence was composed of 2 semi experienced person and 2 everything but experienced persons. One of the 2 did not speak French or English, they needed to be told how to do everything all the times…. The process lasted 9.5 hours…. Some of my furniture were damage going out of my residence by these 2 unexperimented persons. When I saw your employee file the inventory in French, I told him that it would be better in English for the German customs. He said that there was no problem and that they would deal with it and in any case none of them was able to speak more then a couple of words in English… I supplied him with my inventory of the 71 boxes I had filled up. He used my inventory (taking one word from the list) to fill out his inventory without making any correspondence to my inventory box numbers.

After many discussions the contract is modified to dedicated container. The boat left Montreal on January 20nd 2023, estimated arrival February 6th Bremerhaven. On February 1st 2023, a Brytor employee started to send me documents request for the German customs. On February 2nd 2023 she ask me to supply the inventory list…. I almost fell off my chair. How is it possible that you send a container without any inventory…. How can I possibly have that inventory list made by your employees. She asks me to make the inventory list and to put a value beside every item…. How can I do that when I have no clue on what is inside the box because your employee did not make any correspondence with my inventory list. I was in no way comfortable with this, this was the equivalent of making a false declaration to German customs since I had no clue of the content. So the Brytor employee sent me the list made by your employe. It was handwritten and in French. I translated it and inscribed it on official inventory forms from Brytor. Even this makes me uncomfortable to fill an inventory not knowing what the items was and putting my signature at the bottom of the page as if I packed everything myself…. You know this thing about false declarations, I believe it is not a good practice to try that with the Germans… Your employee even labelled 2 items as divers…. After this you asked me to say what is in those boxes and put a value beside it….

All these things make me wonder if you have ever done this operation…. So, because of all these errors made by your employees, there are additional charges from customs, the port and warehouse. You sent us the bill, Brytor should at least take responsibilities for the mistakes of its employees.

the receiving agent was told by Brytor that we were responsible for the extra charge..... This is the definition of a door to door contract at Brytor.

Your company used my belonging as a hostage... you pay or we don’t deliver…. The experience with Brytor International was very painful and frustrating the lack of professionalism is astonishing. You could have at least assumed the responsibilities of your actions or I might say lack of actions. All these extra charges should’ve never been sent to us; we are not responsible for the mistakes of your employees. We bought a door-to-door service and had to pay a lot in extra charges due to the incompetence of your employees. Finally received my belongings on March 15th, almost 4 months after pickup. I spent 6 weeks camping in an empty apartment where I bought the minimum to be able to function… The apartment was available for delivery from December 21st , 2022.

And now I have to deal with the damaged furniture’s….

If we gave this level of service to our customer, we would be out of business.

Regards.

Move size: 2 Bedroom Home Service cost: $15000