Brytor International Moving

I contacted several companies for a quote and Brytor not only gave me the best price but also LCL shipping instead of Group shipping. I decided to take a leap and have not regretted it a single bit. They answered all my questions on the phone, the company followed up and kept me informed every single step of the process. So while my friends shipping took 5.6 months with 7Seas company from the same location (Vancouver to Sydney), Brytor delivery came to Sydney within 1.5 months. Just amazing customer service! Thank you guys so much!

Move size: Partial Move Service cost: $3347

I moved back to the UK and had about 10 boxes to relocate with me.

I contacted several companies for quotes and decided to use Brytor as they were very competitively priced. After speaking to them I was happy with how they communicated their process, plus I went to their office and they showed me where my belongings would be stored before being put in a container. When the day for pickup came they contacted me to advise they were en route. They were able to advise me when and where the boxes were and once received in the UK the delivering company was great too.

Move size: Partial Move Service cost: $1900

Be careful when you get your information, they might trick you ! just so they can make the deal. I moved from Canada to Dubai 2 months ago and shipment still there. And I still don’t know when would they send it. Iam trying to contact management and they are so slow!!! No one contacted me. I would never use them again! I am still having hard time and feel so worried. They had my stuff in storage for two months!!! Unbelievable!! And i don’t know when would I receive them! That’s if I ever get anything back!

Move size: 4 Bedroom Home Service cost: $2600

I have used Brytor for three international moves: Ottawa to Hong Kong (2014), Hong Kong to Brussels, Belgium (2019), and Brussels to Stratford, Ontario (2022). The first move was exceptional and the second was very good, but my 2022 move was awful. I am only writing this review now, more than a year later, because my insurance claim is still outstanding and Brytor is showing no sign of resolving it. I feel obliged now to warn others about using this company.

My first experience with Brytor was outstanding. My agent was superb and provided excellent advice and support. The packers and movers were highly professional, careful and respectful of my belongings.

Our second move was fine, not the quality we experienced in Canada, but we attributed that to different overseas standards. We had insurance claims on both our Hong Kong and Brussels moves and both were handled very well. Good appraisers were sent right away to inspect the damages, skilled craftspeople were sent to make repairs, and settlements were prompt and professionally handled.

Regrettably, our third move has been a completely different experience.

Things went alright until delivery of our goods to our new home. The movers were labour, not professional movers, but pleasant enough. The mood was somber though because as our goods were brought into our home, our hearts sank as item after item was damaged. Many of the boxes were broken, crushed or had holes literally punched through the wrapping.

We had spent A LOT of time prior to our move reviewing Brytor’s insurance coverage with our Ottawa-based agent who facilitated and informed us throughout that process. We submitted our claim within the 30-day period required by the insurance company, which states an estimated deadline of 20 days for analysis. Four months later, they responded with an error-riddled, shockingly unrealistic offer.

We worked hard to find alternative repair solutions and submitted a revised claim. We then waited a further three months, only to receive yet another incomplete response that not only disregarded the extent of the damages caused by their movers but also failed to answer our questions. At no time has Brytor sent an appraiser to inspect the damages or quality of the furniture, nor have they provided any other repair or replacement options.

Brytor has offered compensation for some of the items, but we still have two items to resolve and Brytor is failing to respond. Repeated prompt emails and requests for a copy of the insurance certificate have not been answered and it has now been 13 months since we submitted our original claim.

I cannot express my shock at the decline in service from this company over the years. I engaged them in 2022 because I had such good experiences with them twice before. But this last move has been one where the company has shown poor quality of handling and great disregard for customer service. They have utterly failed to live up their promise of delivering peace of mind.

I cannot recommend Brytor. There are other options for movers. Do not use this company.

Move size: 3 Bedroom Home Service cost: $23320

I hired this company for an international move and initially thought everything was going well. We specifically asked for insurance both verbally and in writing, assuming that this critical detail was taken care of.

However, when we received our invoice, the insurance wasn't listed. We reached out immediately to have this corrected and to ensure our items were insured, but our requests were ignored. This oversight became a significant issue when our shipment arrived damaged, and we found out that no insurance had been applied despite our clear instructions.

The company's response was disappointing and frustrating. They offered various excuses, shifting the blame onto us at every turn. They claimed we didn't specify our need for insurance adequately, accused us of misunderstanding their insurance process, and even suggested we lacked basic knowledge of international moves, which is ironic given that we hired them as the experts.

When they eventually attributed the damage to customs and external factors, citing that for this reason, they could not honor our claim. This felt like a cop-out, a way to avoid taking responsibility for their mistake. Their series of excuses seemed dishonest and aimed at deflecting blame. I strongly believe that they were aware of this mistake and were doing everything they could to avoid taking responsibility.

Based on this experience, I cannot recommend this company. They are dishonest, unethical, and avoided accountability with misleading justifications, and ultimately failed to provide the basic service we hired them for. Their approach to handling the situation was unprofessional and unreliable. I advise avoided them at all costs.

Move size: Partial Move Service cost: $10000