Brytor International Moving

If a bunch of dishonest and vindictive people got together to run a business, that'll be the team at Brytor International movers. A year after we unfortunately enlisted their services to ship our belongings from Europe, we're still recovering from the unfortunate circumstances they created, including the loss and damage of our property and no responsibility being taken beyond a passive-aggressive "go to hell" message from them every single time. They delayed delivery of our belongings by several weeks without ANY ONE taking responsibility or explaining to us until, out of great worry, we followed up several times to have anyone account for our belongings and give a nee delivery date. It finally arrived after 8 months of contracting them with a lot of items either missing or damaged. They'd told us during the painfully prolonged process of agitating the dishonest additional charges they levied after thier inept team picked up our belongings. They threatened to destroy our belongings and kept very true to that "promise", and although we had insurance on the shipment, we were told to go figure. These are the ABSOLUTE WORST set of garbage people that are well trained in dishonesty and a very clear lack of integrity or empathy. The only way I envision getting them taking any kind of responsibility is by going through the legal process, which we intend to do, as no one should ever have to deal with the clear lack of accountability and honest working standards.

Move size: Partial Move Service cost: $10000

We should have read more reviews before we agreed to contract with Brytor, we would have avoided all the misery and extra 'costs' that followed for our trans Atlantic move.

Initial experiences through the planning and packing activities were good. However, the moment they had all of our possessions and we flew out of Canada, the problems started.  We were told the volume of our possessions was 35% higher than estimated driving our costs up in proportion.   We challenged the number, and they could not and would not justify it, they even offered a detailed breakdown of a 10% increase but insisted we pay 35% more.  They refused to discuss and frequently stopped communicating.  1 month after we left, we 'settled' by paying an additional 20% to release our possessions.   We felt like we had paid a ransom demand.  We chose to buy transit insurance but struggled to get any details of what it covered or even confirmation that we were insured, 8 weeks after packing, our container was shipped to the UK.   At this point, we were told that there would be additional costs to deliver our possessions, as the quote assumed a truck could deliver the 40ft container directly to our front door.  We had never been asked about this or had this explained. It was unreasonable to make this assumption, however true to form Brytor accepted no responsibility for the issue and made us pay a large sum of money before they would collect it from the port. It was made clear that if we didn't pay we would be charged storage at the port on a daily rate.  We paid, as we had no choice, and our items were delivered by an inadequate team who constantly complained (too cold, too wet, too much stuff, too heavy etc).  I ended up carrying a lot of the items myself.

We got our stuff eventually, after a slow and painful process, with costs that grew significantly,  no meaningful customer service and very poor communication.   We made a formal complaint afterwards, but unsurprisingly, it was dismissed. Looking at other reviews, we are far from alone, and our experience is far from the worst. Avoid.

Move size: 4 Bedroom Home Service cost: $17000

The relocation from this company in Canada Brytor, and in Spain AGS ( giving 2 emails with the people I worked with chandra@ims.brytor.ca

and sebastian.alvarado@ags-globalsolutions.com) was the worst experience of my life. I am not sure and still thinking that this is was a SCAM. I was misguided on many occasions and documents, so I was told, to customs in Spain were submitted by Chandra without my consent. She even estimated the value of my shipment and submitted it on my behave without my consent. The last document being Dirigido al actuario de la Aduanav (Addressed to the Customs Actuary) was delayed by a month due to me receiving the wrong information from Sebastian Alvarado and him being on holiday. There was no one to assist me, finally a family friend a layer formatted the document and it was accepted. I asked on many occasions if I should involve a lawyer in. the process, but was not never given a definite answer.

There are many other details about my move such as in case of delay, the storage would be only 100 Euro a month (and I have emails from Chandra on this) at the end, I ended up spending 7500 Euro just to have my personal belongings and my car released. Since my items were already in storage for 2+ months, I had to pay import taxes in Spain on my car which could have been avoided if everything had been done on time.

I have many other issues with both people I worked with on my relocation, if you have any questions, you can contact me directly via DM. I would suggest avoiding both companies and both of these individuals, (Chandra and Sebastian Alvarado) if you are thinking of relocating to Europe. I should have taken the reviews of both companies seriously but I was driven by the relocation price. Their rating is very low and please take them seriously, because they are real. I won't say anymore as I will be taking these companies and individuals to court as soon as I am back in Canada.

Do your research and IGNORE AGS and ims.brytor.ca in your relocation selection.

Thanks for listening.

Move size: 1 Bedroom Home Service cost: $22150