Bristol Movers & Storage Corp

Hello,

I would like to express my displeasure with your company. What a complete scam and horrific experience from the beginning until the very end.

I wish I would have gone with a more reputable company that did not price gouge me and hold my goods as hostage until I paid more money that was quoted multiple times. Really disheartening to learn about your fraudulent business practices and how you treat customers that paid you thousands of dollars in advance and a few more thousand just prior to the move.

This concerns me deeply because this practices, locks the customer in and forces them to pay the money and does not allow time to look or found alternate moving services. I was also very upset and had a heated argument with the subcontractor you scheduled both in Beverly and in Doral, Florida where I was again scammed out of thousands of dollars.

I would appreciate a high-level review and consideration to refund part of my payments to satisfy a customer and avoid potential litigation concerning your deceptive sales tactics and fraudulent business practices.

Jason

Move size: 3 Bedroom Home Service cost: $10000

We contracted with Trusted Moving and Storage for our home move from South Windsor CT to Wylie TX.

They in turn sub contracted the job to Bristol Movers who from the beginning have been completely unprofessional.

The pick up date was changed from 2nd Oct to 3rd Oct and the pick up estimate was changed despite the binding estimated by almost $1700.

The two movers (James and James) were were extremely good in their work however the same cannot be said about their organization.

The truck was packed on 3rd october but wasn’t sent out and we were bullied into accepting a later date as Ghaleb, the owner, told us that the truck would reach us in two days and if we are not there then they will charge us $1000 per day for holding the truck.

It was told that the truck would reach on 8th or 9th October during that interaction.

There was no interaction or communication from this company from this point and. When we checked again on the 9th, we were told very rudely that they can’t work with our timelines and that it will reach us by 13th as a worst case scenario.

Today is the 12th and we still don’t have any idea where our truck and stuff is.

On calling again, Ghaleb spoke extremely rudely to both my wife and I and challenged us to complaint about him with DOT and even they can’t do anything to him. He cut the call saying that it will reach when it will reach and he cannot do anything more as ours is a small move and he needs to concentrate on the big ones.

My question is if that was the case, why did he accept this job when the initial “binding estimate” was lower (752 cf) than what left our house (900 cf).

This was extremely unprofessional attitude and unethical to hold the stuff for ransom and not even providing any update to the customer about the whereabouts of the truck

Just before the delivery truck came to our destination, the driver called asking for money to take stuff up the stairs which was again an unprofessional act. We agreed to pay the $75 up charge for the stairs which was never mentioned from the beginning and thrown at us just before the delivery. On completion of the delivery, the driver didn’t let us examine all the items and ran off saying that he has other work to get to. He also took the balance $35 and when I messaged him he said he doesn’t ha e change and can’t do anything about it. This was not only unprofessional but quiet frankly amounted to cheating which is an attitude that stems from the leaders of Ghaleb. I had to call Ghaleb to get those $35 back and he in turn complains that we should have tipped the driver (not sure for what when this was an all inclusive fee)

Extremely unprofessional and poor attitude and unethical acts like stealing and running off before examining the damage.

Please don’t contract with these guys ever and especially with Ghaleb as he has no moral compass and will abuse you and your family members ,without caring that he is speaking to ladies, once he gets his money.

Move size: 2 Bedroom Home Service cost: $5200

DO NOT USE THIS MOVER! We were ripped off from the very beginning. Got our original estimate via Facetime with incredible detail from Nationwide who sub it out to Bristol. Bristol shows up two days before closing to do the move and bullies us into accepting an offer almost three times the estimate. They hold our items in storage(they tried to charge us 1k per month but i refused and they magically reduced it to 500 per until our new house was ready and shows up at 8pm at night for the delivery with a driver who had no help for two hours! By the way all payments had to be in cash. They somehow didn't deliver our kayak but did pick it up in MA. They also damaged the walls in our brand new house.

When we put in a claim vs Bristol we were offered a settlement fee of $65. What an insult after an unbelievably horrific, expensive and unprofessional move.

If I can save one family from going through this hell with Bristol then this review will have been worth it!

Move size: 3 Bedroom Home Service cost: $14483