Bristol Movers & Storage Corp

How do I start off? They were pawn to me by a moving broker which I didn’t know the first estimate I got from the broker was $1800 for 307 ft.³ I measured all my stuff which came out to 298 ft.³ When this company came through the door the first thing they said to me was you have 500 ft.³ I said you must be Einstein. How did you do that without a ruler. They wouldn’t measure with me. They kept saying the ruler doesn’t matter as an engineer. I laugh at that They put my stuff in the truck and when I went to measure, they said I was not allowed in the truck I said stop me later. Told me that I wouldn’t get my stuff out unless I paid what they wanted they held my stuff hostage red flag here is they only take cash or Zelle Across the country there needs to be two forms of payment Zelle and cash are the same form. They do this so you don’t stop payment on anything.. They loaded my stuff on the truck and they said I could not load stuff or stack stuff on top of the boxes then I said, but you can charge me like if I was they said yes. They said it’s against the law by DOT, which is a lie . If I can load pictures, I will but please run away from this company check out their yelp and other reviews. It’s the same old story. I also blame global elegance moving the broker because they say it’s not on them but yeah I did business with them, they should be helped to some type.

Move size: Partial Move Service cost: $2700

I booked my move through Paramount Van Lines, thinking they were the actual moving company. Turns out, they were just a broker disguising themselves as movers. On moving day, Bristol Moving & Storage LLC showed up instead.

Right away, they told me that Paramount had underquoted the volume needed for my move and that I would need double the space—meaning I had to pay double the original estimate. Up until this point, I thought Paramount was the shady one, but I soon realized Bristol was just as bad.

I told the movers to take whatever fit in my originally quoted volume, expecting them to pick up around 50-70% of my stuff. I specifically asked them to load large furniture items like my bunk bed first. They completely ignored my request, clearly not wanting to spend effort on disassembly. Instead, they picked a few boxes, my sofa, and a dining table, then told me my space was full. In reality, they took less than 20% of my belongings. At that moment, I realized their scam—they either wanted double the money or weren’t going to take anything substantial. I had no choice but to pay, and once I did, they magically fit 80% more just by doubling the volume. Well played, Bristol Movers.

When my stuff arrived, the experience didn’t improve:

One of my TV stands was badly damaged due to poor packing, and they blamed it on the table’s quality.

Some boxes and mattresses were wet.

They refused to reassemble my bed properly—I had to guide them 3-4 times on how to do it.

They rushed to unload and leave, asking for extra money for carrying items to the second floor.

They left behind all the packaging materials and didn’t clean up anything.

The only reason I’m giving them 2 stars is because my belongings arrived on time. Other than that, this was a horrible experience. Their partnership with Paramount Van Lines is a scam to squeeze money out of customers on moving day. Stay far away from Bristol Moving & Storage LLC!

Move size: 2 Bedroom Home Service cost: $8500

Our experience using Bristol was awful and therefore we would like to request a full refund. On the day of the move, the driver showed up and did a physical inspection of our belongings and gave us a "worst-case scenario" estimate. For context, our initial quote was for 378 cf which then jumped up to 456 cf after adding those additional items. After his inspection, he told us that based on the amount of stuff that we had, he would quote us on 1000 cubic feet (cf). Once all of the items were loaded into the truck, the driver then revised his estimate and said that we actually only took up 900 cf resulting in a new total cost of $5,760. Not only was this significant increase in cost unexpected compared to our initial quote, but also this placed a huge financial burden on us by more than doubling our base-line estimate. On the day of the delivery in Nashville, we met the driver outside of our apartment building where we directed him to park the 18-wheeler in the alley where we could unload everything safely. After looking at the alley, the driver said that the truck would not fit and grew frustrated and impatient with us. We told him that we had spoken with building management and made sure that he would be able to pull the truck into the alleyway. He told us that we would not be able to do the exchange outside of the apartment building. Instead, he told us we had to meet at a different location and use a shuttle to deliver our belongings back to the building. He told us that he could run out and rent a U-Haul truck which would cost us an additional $900 or that we could rent one ourselves and it would cost roughly $100. Not wanting to sink any more money into this move, we had no choice but to run out and rent a U-Haul then meet, Keep in mind that the driver was getting more and more frustrated with us and kept telling us that we needed to hurry and that time was of the essence as he had another job to get to. He also said that we couldn't rent anything that was less than a 26 ft truck because our belongings would not fit. When we got to the U-Haul location, we asked if there were any 26 ft trucks available but since we didn't have a reservation, the only truck that was available was a 15 ft truck. We were then notified that the location we had originally decided to meet at had changed and now we would be meeting at a Walmart parking lot. In addition, it is ridiculous that there was no communication to the driver about the building and whether or not he would be able to fit the truck. This was shocking when we heard it and we had to scramble to get a U-Haul to shuttle our belongings to our apartment. When we got to the Walmart parking lot, we started doing the exchange between the truck and the U-Haul. This process took much longer than expected because the driver claimed that all the blankets wrapped around our items were his and he needed us to remove all blankets and coverings from our furniture and bulky items before they entered our U-Haul. This left all of our belongings more susceptible to damage and put the movers at a greater risk for breaking anything. Due to the driver’s demeanor of rushing us along, we had no time to inspect each large box to ensure that all of our items were accounted for. However, once the driver confirmed everything had been moved out of the truck, we truly believed everything was accounted for. We were also pleasantly surprised that all of our belongings had fit into the 15 foot truck with room to spare, not having to do multiple trips to and from the Walmart parking lot due to the size of the truck like we were told. This was interesting because although we were quoted at 900 cf, a 15 foot U-Haul truck only has 764 cf and yet we still had extra room. This is reason to believe that there is substantial doubt in the way the estimate was calculated. Once the move was finally over and we began unpacking our boxes and belongings, it was clear there were several missing items, including valuable possessions. Several of these missing items include:

-Duffle bag full of clothes

-A full length mirror

-Bose headphones (which I presume to have been stolen)

-Electric Razor

-Broken coffee mugs, broken bowls and also chipped furniture

-U Haul rental

-Watch

Although we did not choose to work with Bristol from the beginning, we expected professionalism and outstanding service for the amount of money we paid. Based on the several reviews found online, clearly we are not the only ones who feel that we've been mistreated and have had an awful experience working with them.

This company represents a fraudulent moving company and is promoting interstate scams.After this experience, we are filing claims to various government organizations.If you are planning an interstate move, AVOID using this company at all costs. Had I known what I was getting myself into, I would have rented a U-Haul truck and done the move myself. BEWARE OF THIS COMPANY AND NEVER USE THEM!!!

Move size: 2 Bedroom Home Service cost: $5760

Received a "binding estimate" from broker New Leaf Movers, who turned our small move over to Bristol Movers & Storage (DOT 3604932, MC 1225822) We could not be present when they packed up and they took advantage to charge us 30% more than estimate, they said because additional packing materials were required and also the packing caused the load to be larger. Total Rip Off. With the "extra packing materials" and the assurance that everything was "professionally packed" we ended up with a 4-drawer chest with the foot broken off, a floor lamp (one of the items specifically noted as requiring "professional packing") with the top snapped off, a dresser missing a drawer pull and a painting with a gouge that looks like someone stepped on it. Also move was initially to take 5-6 days, took 2 1/2 weeks, couldn't get a response from Bristol about delivery ETA. Thoroughly bad experience.

Move size: Partial Move Service cost: $3353

Do not use this company! From the moment they came to my property, the foreman harrassed and attempted to bully me into signing signing paperwork for higher amount than agreed when hired through a broker (Nationwide or Cross Country mover...they used different names I found out after), which I refused, they didn't take all they were contracted to take and severely damaged my belongings during packing and transportation.

They are very unprofessional - ie did not protect floors, did not pack properly, packed boxes light to make it appear as if they had more cu ft than they did, they left cigarette butts all over, spilled drinks and did not clean up, helped themselves to my fridge w/o asking and just flat disrespectful to their customer.

Furthermore they attempted to extort me for more than agreed and held my belongings hostage. I had to get BBB involved (which they cannot do much to help unfortunately) and FMCSA finally got them to do the right thing.

It took a month and half to get my belongings from storage which I had to pay for, when it was supposed to be 1 wk delivery. I hired another mover to get from storage, also to help assess damage and actual cu ft. Damage is over 12K in value and their claim process is a joke to say the least so far.

FMCSA (Federal Motor Carrier Safety Administration) has a website to check mover credentials, please use it:) I wished I had known.

Reputable movers I spoke with during the process said they never heard of such things occurring anymore. What was done to me and my belongings will be followed up with in civil court if their claims process continues to be a failure as well.

Move size: 3 Bedroom Home Service cost: $8828