Bridgeview Van Lines

Bridgeview Van Lines is a scam. I worked with someone named “Randy” who took thousands of dollars from us. Then day of move out, no one showed up, no call, no text, nothing. I called to inquire and was put on hold for 45 minutes before being told that the truck had “broken down” on the way. 18 calls and 1.5 days later, still no truck and we slept on the floor since all our items were packed expecting pickup.

We ended up using Pods as a last minute saving grace, and was unable to get our deposit back per their “contract”. Complete scam, they outsource our your business, and leave you out to dry.

Move size: 3 Bedroom Home Service cost: $5700

This company was great on the phone when booking, but when it came to the move they subcontracted a disreputable company to move us and then they refused to hear or deal with any complaints along with the enormous overcharges.

I would - never - trust this company to arrange my move, if I had known in advance the way they operate.

The movers claimed we had 1400 cubic feet (four times more than we did) but charged us 1100 cubic feet, “to help us out”. My son was home to let the movers in and signed the estimate. I was at work and called Bridgeview Van Lines before the movers left to tell them we were being scammed, but they made justifications to support the false claim by the movers and refused to validate my concerns. Ultimately, they said nothing could be done since my stuff was in the truck.

We were greatly overcharged for 1100 cubic feet and they refused to investigate my claims about this false report on the size of our move.

Move size: Partial Move Service cost: $5200

I was told I could cancel within by Robert, 7 days and or they would credit me. I broke my foot an could not travel they had charged me $987. I asked for a refund within 3 days of booking and my move was not until 2 more weeks. After submitting my xrays I did know how long it would take to heal. They not only denied cancelation but did not credit or refund me after I paid full deposit amount. CROOKS, THIEF. DO NOT USE THEM OR TRUST THEM CUSTOMER SERVICE IS YOUNG AND INEXPERIENCED SHE HAS NO PATIENCE AT ALL!

Move size: Partial Move Service cost: $987

Under no circumstances give this company a check. They will create an ACH and deduct without your authorization. They did so with me. Complaint pending with Attorney General's office. Use money orders or credit card.(I am certain they will NOT do business with you). I encourage all victims of this company to file with the Attorney General as well. Seniors note the Attorney General will award you more than your recorded loss! Take the time and write the complaint! Please also note there is a pile of complaints with the BBB. Write one there too!

Move size: Studio Service cost: $423

STAY AWAY from this company. They brokered my contract to an AWFUL company that has been in business for just 3 months and uses contractual drivers, not employees. We booked a truck for an interstate move from MD to MN 2 months prior to the scheduled move with Bridgeview. I felt very comfortable with the video "walk-through" estimate as well as the customer service representative (Christian D) I spoke with. When QC (Ethan K) made a final call 4 days before the move, we were told there was an "underestimate" of the size of the load and the estimate was increased by over $4k. Imagine my surprise when a driver from a DIFFERENT company called the night before the move asking me how long I would take him to get to my home (really???) and if we "really need a full truck". He arrived with a truck almost 1/2 full (21 linear feet of the 51' ft truck) and estimated a significantly larger load-from 3400cf to 5300cf and said that we needed another 26" truck. (which by the way was totally bogus as a single truck arrived with our goods at the destination of our new home in MN). Bridgeview had not notified me that they "sold" my contract after collecting the $6K booking fee and offered no support for the company they brokered my contract to after being told they "highly" value their customers and are committed to superior customer service. I'd love to go back in time as I would not have contracted with them. They just may broker your contract out and keep their cash and walk away.

Move size: 4 Bedroom Home Service cost: $27500

Bridgeview gave us a quote of $1700. I phoned Dave to ask a few additional questions and the estimate went up to $1780.00. Dave denied everything that I ask from reading their reviews. After signing the estimate and agreeing to a pick up date, a third party company phoned to pick up our items a day early. No big deal. The contract reads that our items would be delivered in 5 to 14 days. However, on day 21 another driver phoned and stated that he had our items and would deliver in 2 to 3 days which would of been on a Sunday. We cancelled all plans and waited on Sunday, November the 12th. Finally, at 2:30 PM, we contacted the second driver who then informed us that again another driver had our items and they delivery would not be happening on this day. Fortunately, we have insurance on our items and will be filing an insurance claim. We attempted to phone Bridgeview and the third party unreputable company with no answer nor response.

Move size: Partial Move Service cost: $2200

Stated "we are a national company and will not farm out the business". They did. Stated they will not inflate the price on pick up day which they did. We had the exact items that were on the estimate list and they attempted to almost double the price, blaming the 3 piece sectional couch, which was on the list. Being in a tough position of being all packed up. We ended up paying more than the quote. 26 days later (they estimated 7) our items arrived and no assembly per the contract, as they didn't have the tools. REALLY? Called for a reassembly refund with no response. Amazed they are allowed to stay in business.

Move size: 2 Bedroom Home Service cost: $2481

Review:

I recently had the unfortunate experience of hiring Bridgeview Van Lines LLC for my move, and it turned out to be an absolute nightmare. I cannot stress enough how disappointed and frustrated I am with their services.

From the very beginning, there were warning signs. Several other moving companies had warned me about Bridgeview Van Lines LLC, but I made the mistake of ignoring those warnings and letting my guard down. It was a decision I deeply regret.

Communication with Bridgeview Van Lines LLC was practically non-existent. After the initial contact, they seemed to disappear into thin air. Despite numerous attempts to reach out to them, I received no response and no call backs. It's incredibly unprofessional and disrespectful to leave customers hanging without any explanation or updates.

To make matters worse, I now feel like I have been scammed by Bridgeview Van Lines LLC. They took advantage of my trust and left me feeling robbed. It's truly disheartening when a company fails to deliver on their promises and leaves their customers in such a vulnerable position.

I strongly advise anyone considering using Bridgeview Van Lines LLC to think twice. Learn from my mistake and do not make the same error in judgment. Do your research, read reviews, and choose a reputable moving company that values communication and customer satisfaction. Bridgeview Van Lines LLC is not worth the risk or the headache.

Overall, my experience with Bridgeview Van Lines LLC was beyond disappointing. Their lack of communication, unresponsiveness, and apparent disregard for customer needs are clear indicators of their untrustworthiness. Save yourself the trouble and avoid them at all costs.

Move size: 2 Bedroom Home Service cost: $4000

I contracted with Bridgeview Van Lines for a cross-country move in June 2023. They contracted out the move to Familiar Movers. Upon delivery when the movers opened the back of the truck our furniture came crashing out of the semi onto the street. This was witnessed by our friends and neighbors. One of our living room large chairs were damaged and also two pieces of furniture were soaking wet. After numerous calls and completion of submitting photos etc. The carrier agreed in writing to reimburse us for the repair of the leg of the chair and upholstery cleaning. A small sum of $289. That is all I asked for. The written agreement is dated August 11, 2023. It is now January 2024 and we still have not received the refund. I have been in contact with both companies almost weekly and they are always very nice and promise that customer service is their highest priority and the refund is in process. Still nothing. This is ridiculous. We were required to pay upon pick up and upon delivery, with no exceptions. Yet they can't refund the 289 dollars that they agreed to?

Move size: 2 Bedroom Home Service cost: $289