Blue Sky Van Lines

Talk about bait and switch. So I got a quote from them for a move from California to Florida pan handle. Got a 2500 dollar quote with 200 dollar law enforcement discount. Was happy no problem. Day of move movers are late by 3 hours in a pensky no uniform the show up and low and behold bam 900 more dollars added and they didn't even take everything I had Been quoted for. I call blue sky next day they throw me off to a 3rd party customer service who says that the price is the price. Movers show up today and are handling my stuff like its worth nothing. Never will I use this service again if this is how you treat law enforcement. Absolutely horrified with this service do not use them you will not be happy.

Move size: Studio Service cost: $3100

Overcharged by $1200. I used to have to deal with bad customers or whiney customers, so it is very rare for me to ever complain. Most of the time it's not worth it. While what happened to me can never be recovered, I write this review because I want you and your family to be saved from such a loss. Blue Sky took complete advantage of me. In the midst of a loved one's death and funeral, I also had to move. I didn't think anyone would be so wrong and crooked to use this time to scam you, but unfortunately I was wrong. I don't even have the energy to begin to write all the tragic things they did, but I just want to beg you not to use them. I have been praying that they would not be able to scam anymore people. Please for the sake of your family, belongings, memories, and yes money (they will always charge double after it's too late to find someone else,) please stay away from them and spread this word. I will give one example. An old lady's box was delivered you house. It was filled with thousands of dollars (probably more) worth of jewelry, diamond rings, sewing kits etc. I told the movers it was not mine and they told me to throw it away or donate to Goodwill. I begged them to try to figure out who's things they were due to the sentimental value of the items, they simply said not their problem.

Move size: Studio Service cost: $2200

Blue Sky Van Lines really came in and saved the day for me and my family. It turns out we ended up closing on our home significantly earlier than we thought we would. So early in fact we didn’t actually have a new house to move into yet. We really didn’t want to miss out of this offer however (which was well above our asking price in case you were wondering), so we went ahead and closed the deal. This however, meant we needed to be out of our house within two weeks. So we looked for a good moving company to help us out and we found this one. They offer up to 35 days of free storage for your stuff, which was perfect for us, as it ended up taking us exactly 24 days to find and close on our new house. In the mean time however, we stayed at a hotel and we took solace in the fact that our belongings were in a climate controlled environment with no direct public access and under 24/7 surveillance. When you’re going though a stressful move, it’s important you have people there for you that you trust and can rely upon, and this company very clearly allows for both. I’m really pleased with the level of service I received from this company and am thrilled with their level of commitment to their customer’s happiness and satisfaction, even in a difficult situation like ours.

Move size: 4+ Bedroom Home Service cost: $5700

Well, if there was a zero this company would get it! PLEASE, PLEASE DO NOT USE THIS COMPANY! They are crooks, everyone of them. It starts off with Carlos being so sweet and saying the cost to go to San Francisco would be $1500. Well, do not believe what anyone tells you. It is all a lie. They charged me $500 extra because he had to walk an extra 300 feet. Yes it was in the contract in small print that no one would see and no one would know to ask that. They give you a flight of stairs free. But we did not have any flights. So, it gets worse. We asked for a two day delivery after our free storage for a month. They told us after we signed on, you have anywhere from 7-21 days (not sure of number) of a day they will give you for delivery. So we had to pay an extra $1000 to have an exact delivery within 48 hours.
Well, once the stuff came, they broke anything that was glass. Needless to say, we paid extra for that glass to get there safely!! They broke a lamp too. Chipped my daughter desk after it arrived because he was to lazy to ask his partner for help lifting it.
This company had my daughter and me in tears. They are all Crooks, from the men who picked up the furniture, who even added wrong to try to scam my daughter by doing wrong math with a calculator by adding another $500. Good thing my daughter caught that. He pretended it was an innocent math mistake.
I have never had such a horrible experience. I spoke to a manager Rachel (I think that was her name). I was so upset with her I did not say nice words to her. She even hung up on me and would not answer any of my calls.
Please this is a warning to stay away from this company.
Overall expense for a $1500 one bedroom move ended up costing $3200 and most was in poor shape after it arrived.

Move size: 1 Bedroom Home Service cost: $3200

To me, the fact that BSVL is bonded and insured is a huge plus. I’ve unfortunetly had negative experience with moving companies in the past who were not upfront about this fact and it turns out they weren’t. But with bluesky things were different, In fact, nothing was even broken or damaged with this company at all, though if it had been they assured me they would have replaced it. They even showed me proof of their insurance after I explained my previous experiences which I thought was rather nice of them. I highly recommend them, especially if you are frequently moving over long distances like me.

Move size: 4+ Bedroom Home Service cost: $27000

Using this company was one of the worst experiences I've ever had with a business. If you think you have been through the worst customer service experience of your life, think again. Let me tell EXACTLY what will happen if you use this company:

They will give you an extremely low quote to get you to commit and pay a (non-refundable) deposit. Then, they will give you a pick-up date. They will 100% NOT come during this time or date. They gave me a Friday during the day and after I frantically called them countless times, they showed up at my house on a SATURDAY at 8:30 PM. I had to cancel all plans I had made for the last weekend I had in my city to sit on my couch and wait for them all day since they kept changing their story every time I called.

Then, once they finally show up, they will do no work. They were legitimately on their phone goofing off for about an hour before they started lifting a single box. By the time they were done moving my stuff, it was 10:30 PM. They loaded everything and gave me a "new quote" - it was HUNDREDS of dollars more than than the original quote they had provided. They also threw in an additional few hundred dollars for "hallway charges" (for having a hallway, I'm not kidding you) and "credit card processing," both of which they had NEVER mentioned prior. Wanting everything to be over and on the verge of tears, I said okay and pulled my credit card out to pay. They then fiddled around with it for another half an hour before they let me know that they didn't have a credit card machine. They told me that someone would customer service would call the next day to get my information to charge me.

No one calls me for about a week. Then, when finally someone calls me, I let them know what a huge fiasco picking up my stuff had been. The lady, instead of providing any kind of support, understanding, or consolation, goes OFF on me, saying that I had the option to cancel if I was unhappy. I asked her how I could have since they have all my stuff and my non-refundable deposit. She says "I don't know but you could have always cancelled but you didn't." After talking to this wall of bricks for 30 minutes and about to cry, I finally break down and say, "Fine, I will just pay whatever you ask, just let me know what to do." She said she would send me a credit card authorization form - I have to fill it out and send them a picture of my credit card, my ID, and the form.

At this point, I completely understand what a horrible business this is but am completely trapped and at their mercy as they have literally everything I own.

She then goes on to threaten me, saying that they will auction all my stuff off if I don't pay ASAP. I was entirely confused as I was always willing to pay and the entire delay had been on their part not getting back to me. She never sent the credit card authorization form. After a few days of living with anxiety that they were going to go rogue and sell all my stuff, I called them about 5 times today and couldn't get a hold of anyone. On the 6th time, I get a hold of someone and frantically ask her to send me the credit card authorization form so I could pay and nothing would happen to my stuff. She does it while I'm on the phone line (thank god!!) and I fill it out and send it back immediately.

I then ask her for an ETA of when my stuff would be arriving. She then tells me that all my stuff is in my original city, they hadn't even loaded the moving truck yet. At this point, I am about to BLOW. It has been WEEKS since all my stuff has been picked up and it hadn't moved a single inch. I ask her how something like that could happen, when I can expect my stuff, etc. and her answers continued to get ruder and ruder saying "I don't know, how do you expect me to know, etc." I finally had to hang up because I couldn't handle speaking to them anymore.

I'm truly at a total loss of what to do. This scam of a company has all my belongings and talking to them is literally like talking to a wall. Unbelievable. I will update when/if I ever get all my stuff.

Move size: 1 Bedroom Home Service cost: $1800

This the worst moving company and DO NOT EVER TRY TO USE THIS fraud company. They gave me an estimate and when they came to pickup the items, they demanded more money and I refused to pay as I didn't have any additional items other than what was originally estimated. They said, they will deliver within 10 days from the pickup date and they took more than a month for the delivery. The customer service was awful. Finally, the driver showed up with big truck and that can't turn inside the community, so he demanded to pay another 350$ for him to load into u-haul and re-deliver again. It's a BIG SCAM and fraud company and I would be really careful with this company. It's lot of frustration and I'm going to take a legal action on this company and hopefully they would stop doing this for their customers in future.

Move size: 4 Bedroom Home Service cost: $1800

DO NOT HIRE THIS COMPANY!! I've gotten hundreds of quotes from a lot of moving companies but I chose them because of this lady named Deanna who was the sweetest lady. She took care of me and made sure my stuff got picked up in 2 days. Shealso quoted me $1600 (which was a little higher than the other quotes I got). Most companies gave me estimates of less than a week and I liked that Deanna was a little more realistic telling me it was going to take anywhere from a week to 2 weeks. Read reviews on facebook so I was convinced. When the movers came to my house, the estimate doubled to $3000! This is considering I tried giving them accurate measurements. During and after pick-up, there is no way I could get a hold of Deanna. They also transferred my calls to the customer service ran by people who are rude and unprofessional. We got to California. I called 4 weeks after pick up and they said my stuff is still in their warehouse in the east coast!! We had to buy new cooking supplies and clothes to survive. A month and a half later, they decided it was a good time to deliver my stuff. The driver texted me and said I have to pay extra $500 despite me asking them when they picked up my furniture if there will be any added fees. I asked how big the truck will be and they told me if there's a place for a 24' high truck, then we should be fine. Now they want me to pay extra for a shuttle because they can't cross the bridge. THEY KNEW WHERE I WAS MOVING TO WHEN THEY PICKED UP MY STUFF!! The driver was extremely rude and so was the customer service. We were forced to pay because I have some valuable things that I did not want them to hold on to any longer. This company is the shadiest company I've ever worked with. I've suffered enough and will sure pursue legal actions. Contracts don't supersede common sense and being humane.

Move size: 1 Bedroom Home Service cost: $3500

I am beyond livid. I was told there was a 48 hour window of July 12th or 13th for my pickup. I waited until 7:50pm EDT on July 12th and no one had called to schedule for the pickup on the 13th. I spoke with a customer service agent who informed me that there would not be a pickup in the 13th and I could get a refund and find another company to move me or simply wait until the next day to see if they could maybe find some availability. After I explained to her that was not good enough she hung upon me. So now my son is stuck I. Lynchburg VA and no way to get moved to AL. Someone should have contacted me prior to my call to let me know there was an issue. I cannot believe that it is good business practice to leave a customer in a situation such as this without even reaching out the them to inform them. Then to be hung up on when I was not being belligerent of inappropriate in Any way shows me that my business is not valued. I understand that in the big scale of thing my move is small, but I am still a paying customer. I will be contacting the BBB as well as every site where I can leave a review to let people know how Customers are treated.

Move size: 1 Bedroom Home Service cost: $1150