Blue Sky Van Lines

Talk about bait and switch. So I got a quote from them for a move from California to Florida pan handle. Got a 2500 dollar quote with 200 dollar law enforcement discount. Was happy no problem. Day of move movers are late by 3 hours in a pensky no uniform the show up and low and behold bam 900 more dollars added and they didn't even take everything I had Been quoted for. I call blue sky next day they throw me off to a 3rd party customer service who says that the price is the price. Movers show up today and are handling my stuff like its worth nothing. Never will I use this service again if this is how you treat law enforcement. Absolutely horrified with this service do not use them you will not be happy.

Move size: Studio Service cost: $3100

Overcharged by $1200. I used to have to deal with bad customers or whiney customers, so it is very rare for me to ever complain. Most of the time it's not worth it. While what happened to me can never be recovered, I write this review because I want you and your family to be saved from such a loss. Blue Sky took complete advantage of me. In the midst of a loved one's death and funeral, I also had to move. I didn't think anyone would be so wrong and crooked to use this time to scam you, but unfortunately I was wrong. I don't even have the energy to begin to write all the tragic things they did, but I just want to beg you not to use them. I have been praying that they would not be able to scam anymore people. Please for the sake of your family, belongings, memories, and yes money (they will always charge double after it's too late to find someone else,) please stay away from them and spread this word. I will give one example. An old lady's box was delivered you house. It was filled with thousands of dollars (probably more) worth of jewelry, diamond rings, sewing kits etc. I told the movers it was not mine and they told me to throw it away or donate to Goodwill. I begged them to try to figure out who's things they were due to the sentimental value of the items, they simply said not their problem.

Move size: Studio Service cost: $2200

Blue Sky Van Lines really came in and saved the day for me and my family. It turns out we ended up closing on our home significantly earlier than we thought we would. So early in fact we didn’t actually have a new house to move into yet. We really didn’t want to miss out of this offer however (which was well above our asking price in case you were wondering), so we went ahead and closed the deal. This however, meant we needed to be out of our house within two weeks. So we looked for a good moving company to help us out and we found this one. They offer up to 35 days of free storage for your stuff, which was perfect for us, as it ended up taking us exactly 24 days to find and close on our new house. In the mean time however, we stayed at a hotel and we took solace in the fact that our belongings were in a climate controlled environment with no direct public access and under 24/7 surveillance. When you’re going though a stressful move, it’s important you have people there for you that you trust and can rely upon, and this company very clearly allows for both. I’m really pleased with the level of service I received from this company and am thrilled with their level of commitment to their customer’s happiness and satisfaction, even in a difficult situation like ours.

Move size: 4+ Bedroom Home Service cost: $5700

Do not believe anything RickTony says. nothing turned out true about the service they said. please read the review carefully and stay away from this movers.
1) you will receive a reasonable quote initially, but then it will go high as much as double. you will hear charges those were never discussed before but you will not have any option other than paying it, since you will get those charges when the movers comes to pick up your stuff and you will not have any other option left.
2) they will make you false promises based on your need, even though it says otherwise on the agreement and then you will ask you to follow the agreement since you signed it already.
3) the furnitureboxes were handled very poorly. they broke my wooden corner table which means it was not handled with care at all. my glass sets were broken too even though the boxes were marked as fragile.
4) you will get a regular follow up call until you make payment, once the deal is done hard to reach them. i've sent many emails for justification for these damages but I have not received any email from anyone so far. i'm going to file complaints also.

feel free to email me for more details. I would love to share my personal experience in detail.

Move size: 2 Bedroom Home Service cost: $2050

Please don't hire this mover!! They are a bunch of thieves and scammers.!!
I have hired them for my move from Phoenix Arizona to SF Bay area. they have delivered my stuff two months late and charged me for storage
They stole my TV, Xbox, Soundbar, furniture decoration, light stand, my three expensive suits and other valuable stuff. My TV stand glass came broken.They have opened the packed cartons and stole the valuable stuff.
I fond Virginia and Florida license plate inside packed carton which doesn't belong to me
This is the worst experience I ever had with any company. Since Insurance is based on the weight of your luggage you won't be able to get much money back from insurance company.
If you care about your valuable items then don't hire blue sky van lines.

Move size: 2 Bedroom Home Service cost: $1600

This company is a BIG SCAM. It’s a torture dealing with such unprofessional staff. When they came to pick up our stuff they charged way more than the price which was mentioned in the quote. We had no other choice but to go with this company since there was no time left to look for another company. I’m still stuck with this company. It’s been more than 30 days now and my stuff has not been delivered. Every single time they give different excuses on the phone and lie that it will be loaded today. Now they are telling there’s no driver available. I’m pregnant and I have to bear this torture. I’m staying without my furniture,kitchen stuff and so much more stuff that was important. I can’t buy everything again and all I can do is wait for them. The fact is I don’t even know if they still have my stuff or they just lost it.
They make sure that you hire them by talking all nicely and giving you false estimates for the move and wrong delivery/pickup dates. PLEASE ITS A REQUEST don’t fall in this trap. Im very disappointed.

Move size: 1 Bedroom Home Service cost: $1400

This company is WORST!! I am stating again this moving company is WORST!!
I moved my 13-14 mid size boxes from Torrance,CA to Plano,TX they offered me quote of $1000. However the day they came & pickup they charged 265$ additional saying extra steps & distances. They will keep their vehicles away from your home so that they can charge additional amount. They said they accept check but on the day when pickup came they ask for ALL CASH amount!!.
The guys came for pickup were pathetic , so rough behavior..!!
After they pickup they told me it will be delivered in 7 days.. my boxes got delivered after 15 days. Customer service will stop respond to your call.!!
The day they delivered, the delivery guy came with a 18 wheeler truck..then he didn't come inside my apartment even though there were enough space. that guy said he can not carry my boxes to my door step. He said if you want he will come next day with small truck & he will charge $500-800 extra. I refused..,that guy dropped all my boxes at main road itself..
Not even carried to distance which was in contract..
Worst company, never kept promises. worst service , worst Customer Care.
Never go with this moving services.

Move size: Partial Move Service cost: $1300

Do not use these people. They will be very nice at first then once you say you will move with them they start uping your price and give you the run around. I signed a binding agreeement with all needed information filled out. The contract even said " not able to increase price". Also in the contract is listed my insurance prices and then they told me they don't do insurance. After it was signed they called me and told me they need to increase the price again because they had no other pick ups in that location so it was going to be $500 more from already a price increase of $300 for an increase of location services. They told me after the binding contract that was the final price but they lied. When I asked the girl to speak to her manager she told me she was the manager, then I said ok let me speak to your boss and she said she was the boss. So when I asked if she reported to anyone she said no. I told her how can they change a binding contract and she told me they could do whatever they want. Do not use this company they are not truthful and add extra costs to your end contact. My price nearly doubled from the original offer and contract with no stuff added or change of locations. They started out at $1000 to move less than a small storage unit to $1750. I don't understand how this company is in business. I wish zero stars was an option.

Move size: Partial Move Service cost: $1000

The absolute worst part of my move.. and I'm still dealing with them because they stole items from me that I've been trying to get back for 2 months now!! Including my diplomas and a priceless painting by my grandmother.

They also broke a dresser that I've managed to move twice myself without leaving a scratch. I had to send in an official claim for that since it is damaged beyond repair.

Almost every box was destroyed when it was delivered. You could literally reach inside them without ever taking the tape off.

Once they had my business and deposit I never heard from them until the day before I was expecting to move when I basically had to call them every hour and leave a message before anyone bothered responding to let me know what time to expect the truck or even if it would be that day.

SO unprofessional. Not one person wears any sort of uniform or company shirt. I'm trusting all of my possessions to you, the most effective and inexpensive customer service element would be a t-shirt with a company logo. Or perhaps a company truck! When that Enterprise rental truck rounded the corner and four men got out in ratty jeans and asked to enter my home and take my stuff.. yeah, that's a horrible moment that I immediately regretted. Also, please explain to me why I had to have $600 cash at time of delivery. If that doesn't send up every red flag in your body then something is terribly wrong with you. They already had all of my stuff on the truck and I was stuck. SUCH an awful experience.

Do yourself a favor and don't even bother talking to them. They need to be shut down.

Move size: Studio Service cost: $4000

Well, if there was a zero this company would get it! PLEASE, PLEASE DO NOT USE THIS COMPANY! They are crooks, everyone of them. It starts off with Carlos being so sweet and saying the cost to go to San Francisco would be $1500. Well, do not believe what anyone tells you. It is all a lie. They charged me $500 extra because he had to walk an extra 300 feet. Yes it was in the contract in small print that no one would see and no one would know to ask that. They give you a flight of stairs free. But we did not have any flights. So, it gets worse. We asked for a two day delivery after our free storage for a month. They told us after we signed on, you have anywhere from 7-21 days (not sure of number) of a day they will give you for delivery. So we had to pay an extra $1000 to have an exact delivery within 48 hours.
Well, once the stuff came, they broke anything that was glass. Needless to say, we paid extra for that glass to get there safely!! They broke a lamp too. Chipped my daughter desk after it arrived because he was to lazy to ask his partner for help lifting it.
This company had my daughter and me in tears. They are all Crooks, from the men who picked up the furniture, who even added wrong to try to scam my daughter by doing wrong math with a calculator by adding another $500. Good thing my daughter caught that. He pretended it was an innocent math mistake.
I have never had such a horrible experience. I spoke to a manager Rachel (I think that was her name). I was so upset with her I did not say nice words to her. She even hung up on me and would not answer any of my calls.
Please this is a warning to stay away from this company.
Overall expense for a $1500 one bedroom move ended up costing $3200 and most was in poor shape after it arrived.

Move size: 1 Bedroom Home Service cost: $3200

To me, the fact that BSVL is bonded and insured is a huge plus. I’ve unfortunetly had negative experience with moving companies in the past who were not upfront about this fact and it turns out they weren’t. But with bluesky things were different, In fact, nothing was even broken or damaged with this company at all, though if it had been they assured me they would have replaced it. They even showed me proof of their insurance after I explained my previous experiences which I thought was rather nice of them. I highly recommend them, especially if you are frequently moving over long distances like me.

Move size: 4+ Bedroom Home Service cost: $27000

Using this company was one of the worst experiences I've ever had with a business. If you think you have been through the worst customer service experience of your life, think again. Let me tell EXACTLY what will happen if you use this company:

They will give you an extremely low quote to get you to commit and pay a (non-refundable) deposit. Then, they will give you a pick-up date. They will 100% NOT come during this time or date. They gave me a Friday during the day and after I frantically called them countless times, they showed up at my house on a SATURDAY at 8:30 PM. I had to cancel all plans I had made for the last weekend I had in my city to sit on my couch and wait for them all day since they kept changing their story every time I called.

Then, once they finally show up, they will do no work. They were legitimately on their phone goofing off for about an hour before they started lifting a single box. By the time they were done moving my stuff, it was 10:30 PM. They loaded everything and gave me a "new quote" - it was HUNDREDS of dollars more than than the original quote they had provided. They also threw in an additional few hundred dollars for "hallway charges" (for having a hallway, I'm not kidding you) and "credit card processing," both of which they had NEVER mentioned prior. Wanting everything to be over and on the verge of tears, I said okay and pulled my credit card out to pay. They then fiddled around with it for another half an hour before they let me know that they didn't have a credit card machine. They told me that someone would customer service would call the next day to get my information to charge me.

No one calls me for about a week. Then, when finally someone calls me, I let them know what a huge fiasco picking up my stuff had been. The lady, instead of providing any kind of support, understanding, or consolation, goes OFF on me, saying that I had the option to cancel if I was unhappy. I asked her how I could have since they have all my stuff and my non-refundable deposit. She says "I don't know but you could have always cancelled but you didn't." After talking to this wall of bricks for 30 minutes and about to cry, I finally break down and say, "Fine, I will just pay whatever you ask, just let me know what to do." She said she would send me a credit card authorization form - I have to fill it out and send them a picture of my credit card, my ID, and the form.

At this point, I completely understand what a horrible business this is but am completely trapped and at their mercy as they have literally everything I own.

She then goes on to threaten me, saying that they will auction all my stuff off if I don't pay ASAP. I was entirely confused as I was always willing to pay and the entire delay had been on their part not getting back to me. She never sent the credit card authorization form. After a few days of living with anxiety that they were going to go rogue and sell all my stuff, I called them about 5 times today and couldn't get a hold of anyone. On the 6th time, I get a hold of someone and frantically ask her to send me the credit card authorization form so I could pay and nothing would happen to my stuff. She does it while I'm on the phone line (thank god!!) and I fill it out and send it back immediately.

I then ask her for an ETA of when my stuff would be arriving. She then tells me that all my stuff is in my original city, they hadn't even loaded the moving truck yet. At this point, I am about to BLOW. It has been WEEKS since all my stuff has been picked up and it hadn't moved a single inch. I ask her how something like that could happen, when I can expect my stuff, etc. and her answers continued to get ruder and ruder saying "I don't know, how do you expect me to know, etc." I finally had to hang up because I couldn't handle speaking to them anymore.

I'm truly at a total loss of what to do. This scam of a company has all my belongings and talking to them is literally like talking to a wall. Unbelievable. I will update when/if I ever get all my stuff.

Move size: 1 Bedroom Home Service cost: $1800

This the worst moving company and DO NOT EVER TRY TO USE THIS fraud company. They gave me an estimate and when they came to pickup the items, they demanded more money and I refused to pay as I didn't have any additional items other than what was originally estimated. They said, they will deliver within 10 days from the pickup date and they took more than a month for the delivery. The customer service was awful. Finally, the driver showed up with big truck and that can't turn inside the community, so he demanded to pay another 350$ for him to load into u-haul and re-deliver again. It's a BIG SCAM and fraud company and I would be really careful with this company. It's lot of frustration and I'm going to take a legal action on this company and hopefully they would stop doing this for their customers in future.

Move size: 4 Bedroom Home Service cost: $1800

DO NOT HIRE THIS COMPANY!! I've gotten hundreds of quotes from a lot of moving companies but I chose them because of this lady named Deanna who was the sweetest lady. She took care of me and made sure my stuff got picked up in 2 days. Shealso quoted me $1600 (which was a little higher than the other quotes I got). Most companies gave me estimates of less than a week and I liked that Deanna was a little more realistic telling me it was going to take anywhere from a week to 2 weeks. Read reviews on facebook so I was convinced. When the movers came to my house, the estimate doubled to $3000! This is considering I tried giving them accurate measurements. During and after pick-up, there is no way I could get a hold of Deanna. They also transferred my calls to the customer service ran by people who are rude and unprofessional. We got to California. I called 4 weeks after pick up and they said my stuff is still in their warehouse in the east coast!! We had to buy new cooking supplies and clothes to survive. A month and a half later, they decided it was a good time to deliver my stuff. The driver texted me and said I have to pay extra $500 despite me asking them when they picked up my furniture if there will be any added fees. I asked how big the truck will be and they told me if there's a place for a 24' high truck, then we should be fine. Now they want me to pay extra for a shuttle because they can't cross the bridge. THEY KNEW WHERE I WAS MOVING TO WHEN THEY PICKED UP MY STUFF!! The driver was extremely rude and so was the customer service. We were forced to pay because I have some valuable things that I did not want them to hold on to any longer. This company is the shadiest company I've ever worked with. I've suffered enough and will sure pursue legal actions. Contracts don't supersede common sense and being humane.

Move size: 1 Bedroom Home Service cost: $3500

I am beyond livid. I was told there was a 48 hour window of July 12th or 13th for my pickup. I waited until 7:50pm EDT on July 12th and no one had called to schedule for the pickup on the 13th. I spoke with a customer service agent who informed me that there would not be a pickup in the 13th and I could get a refund and find another company to move me or simply wait until the next day to see if they could maybe find some availability. After I explained to her that was not good enough she hung upon me. So now my son is stuck I. Lynchburg VA and no way to get moved to AL. Someone should have contacted me prior to my call to let me know there was an issue. I cannot believe that it is good business practice to leave a customer in a situation such as this without even reaching out the them to inform them. Then to be hung up on when I was not being belligerent of inappropriate in Any way shows me that my business is not valued. I understand that in the big scale of thing my move is small, but I am still a paying customer. I will be contacting the BBB as well as every site where I can leave a review to let people know how Customers are treated.

Move size: 1 Bedroom Home Service cost: $1150

So I am not one that typically feels the need to post any type of review, but in this case I really wanted to warn others about some of the worst service I have ever had. What I realized is that once movers get to your house, and especially when they have your belongings, they own you and really don’t care how they treat you. REMEMBER that.
Starts out with a quote to move my stuff ($2,600 which was amazing and later I found out was too good to be true) but once they had everything packed up they started itemizing all sorts of details, wrapping things, going down stairs (which I already said I had, but apparently, I had too many steps?) the final price came up to $4,100.
Next they have an extensive contract which details allowable shipping time, damage coverage, final payment, and other things that they will surely remind you of when they continue to screw you later.
So, as they explain they have 21 days verbally when you are talking through the contract says business days, huge difference. So, I ask when will it arrive, they say in two weeks (not in writing) but should have recorded it. The next week I ask for an update on the move to get a window for arrival time. They have no idea or update. The following week I ask for an update. Nothing to report. The Monday of the third week I get no update, but I did get asked if I would mind sending them my final payment (and I haven’t even received my furniture). Now this whole time, all I get from the customer service folks is “in the contract it says they 21 business days to deliver”. All I am asking for is a status report of when to expect the furniture so we can have people there to receive it. I refused to pay it before I received my furniture.
Wait it gets better, That Thursday late afternoon I get a call from the drive that says he will be there on Friday morning (about 12 hours), and it just so happens that my wife and I both had to be out of town on business travel that day. They say, well if you can’t be there to receive the shipment there will be a $1,600 redelivery fee and a $100/day storage fee, and by the way I also must have a money order of certified check for the balance. All reasonable discussions include only reference to “its in the contract”. They couldn’t explain why they couldn’t provide a delivery window even just three days prior?? Come on folks I can track everything on my phone and you guys can’t track your trucks?? Really.
After I manage to settle all of this, the movers on this end also want to keep upcharging for stuff, but fortunately I have already made the final payment so I am now back in control. However its not over. We have multiple crushed boxes and broken pieces of furniture. The funny part is they tried to claim the furniture was broken when they picked it up. Wow the nerve of this group. At this point, I am still working on getting the damages paid for so apparently they have been successful in a full 100% disappointment to put it in a politically correct way.
Bottom line – Don’t use this company, and beware of these tricks when using other movers as well.
I have moved a couple of times before and had amazing service and results.

Move size: 2 Bedroom Home Service cost: $4100