Big Boys Moving & Storage

This is not a company who stands by what they tell you to get your business. In fact, they resort to screaming at you on the phone when you have a discrepancy with the final bill. I will say the movers themselves are exceptional and we have no problems with their performance or how they treated us. However, the office staff is a different story. I wont mention names, as I do not want to make this personal. But we were yelled at by office staff when we tried to get our bill rectified. We were promised free travel charges and no hidden fees - all sent via email and in writing. Our estimate more than doubled. They charged us for travel charges and the "specials" they gave us, including $100 off that you may see on their website, is a scam to get you in there. After the fact, they tell you that the "Reduced" their hourly fee from $149 to $129 which is so much more than other movers charge, to begin with. Even though we provided emails showing their empty promises, they still will not refund the travel charges, despite filing a BBB review. All they do is argue and they simply do not care about you once they have your business. Again, the movers are great and they deserve 5 stars based on the actual moving experience. The billing and office staff, is another story. If you use them, just be aware of hidden fees and travel charges and anything they verbally promise you.

Move size: Partial Move Service cost: $615

The movers were fantastic, polite and fast! I wish I had been using these guys my whole life, it would have cut down on a LOT of stress with all my moves. I will DEFINITELY be choosing them when my lease is up next year! I'm so happy I finally found someone I could trust to move my important belongings, they even got my baby grand with no issue. These boys really were big! Shelby in the office is a great, personable lady who was happy to help me get scheduled, work with me on my date, and accommodate all my ridiculous questions without getting frustrated. In fact, she even told me to call back with any other questions, which I hope she didn't regret! GO WITH BIG BOYS, YOU WON'T REGRET IT!

Move size: 1 Bedroom Home Service cost: $796

If you think your belongings are secure, you are wrong! Your stuff is stored in an ancient pod out in the heat of day, that is secure with a single rusty lock that can easily be broken. There are holes in the floor of the pod that are patched with broken cardboard. Anyone can walk in at anytime, and the place is hardly ever staffed. The pods aren't even secured by a locked gate. Not only will these people steal your money and over charge you, but they damage your belongings, and their storage units are rat filled; the place is just awful! I wish I had taken pictures when I was just there. I had a horrible experience. I was told that I was getting a deal, the movers were there for 3 hours, one hour spend chit-chatting; then I was charged for 5 hours. Allegedly, it took them 2 hours to put my stuff in storage units, but they can't actually prove how long it took. For all I know, the movers had 5 more guys waiting at the loading area and it took all of 10 minutes, but they charged me for 2 hours to make more money. What a scam this place is.

Move size: 2 Bedroom Home Service cost: $750

RUN the other way and don't use these crooks! I wonder who they are paying to have 4 stars because it is definitely NOT Big BOYS. Their customer service, moving service, and everything else is the absolute WORST I have ever encountered. They charged my credit card MORE THAN WAS AUTHORIZED and refused to refund it, my credit card company had to take matters into their own hands for these crooks! OVER $1,000 for a one bedroom one bath less than a eighth of a mile away!! THEY SHOULD BE OUT OF BUSINESS. The problem is you don't know until it is too late!! Go somewhere else and find a reputable company, not these people.

Move size: 1 Bedroom Home Service cost: $1083

If you are going to claim to be the top movers out there, then you should be able to back it up with great customer service. NO one is perfect but your ability to compensate for imperfections goes along way. Particularly when you are dealing with customers who are moving,which is innately a very challenging process in one's life. These movers significantly overcharged us and did not put together our furniture properly causing us to have to spend an additional 2 hours rebuilding it. They only supplied us with 2 movers and we clearly needed 3 , This is a strategy they use to overcharge you because at over $100 per hour with only 2 helpers can run you over 10 hours if you are not careful. The movers were polite and careful but I think they were overworked and tired. Guess who has to pay for that.. US! They took super long and made lots of mistakes in putting together our furniture because they were tired. Shelby suggested we should have stopped them once we noticed they were exhausted to prevent the extra hours of charges.. This is not a suitable solution and as such she gets 1 star for customer service and her inability to challenge herself as it pertains to how she managed the allocation of helpers for the job costing us over 500 more than initially quoted The move was less than 1 mile away and we paid 1000! That is insane. I would never use this Company again. NEVER EVER!

Move size: 3 Bedroom Home Service cost: $1000

I’ve moved serval times, but this was the 1st time using Big Boys Moving. What an awesome company to work with!! From getting everything scheduled with Shelby, to the 2 work horses, Alex and Justin who came to actually move me. These guys moved my things so effortlessly, quick and careful. Very polite and professional group of people to deal with at a time when my stress level was thru the roof. I highly recommend them for your moving needs, it won’t be anytime soon, but when (and if) I ever move again, I know exactly who I’ll be calling to help me!! Awesome job Shelby, Alex and Justin!!

Move size: Partial Move Service cost: $337