Best Interstate Moving and Storage

To be honest, I would say I have a mix feeling about this relocate experience. I am very satisfied that all my stuff was in good condition and nothing's lost. But I did feel frustrated sometimes when communicated with Best Interstate. I think part of the reason is that they are using a contracted mover and this may cause a longer communicating time.

However, I am very pleased with Kelsey's help. She is responsible and efficient, and almost the most helpful customer service I have encountered.

Move size: 1 Bedroom Home Service cost: $4000

My family and I used BIMS to move from Illinois to Texas. They GROSSLY misquoted the weight of our move. I would understand having to pay for what the items weigh, but they were so assured that their video software would be close to accurate, and it wasn't. I anticipated having to pay a difference - maybe $500 more or maybe even less, but when the movers came they informed us that it would be over $3000 more than was quoted. But what could we do? We couldn't NOT move - the house was sold and our stuff was packed and ready to go. When I reached out to BIMS to try and settle the dispute over this ridiculous inaccuracy they informed me that they were unable to offer any assistance because of the weight inaccuracy.

They did offer me compensation for another problem we had, but I couldn't in good conscience accept the money they offered me in exchange for my agreeing to not defame them in anyway. I just couldn't stand by after the terrible service I received. Because of their massively inaccurate estimate I had to postpone my move by 5 days. I had to provide 5 extra days of meals eaten out because we were supposed to moved out already (and I had already cleaned out the fridge/pantry so there was nothing in our home to eat). We also ended up having lodging expenses. The movers they contracted the first time that left because the estimate was so off ended up being dishonest and NO ONE from BIMS ever contacted us to see if things had happened like they were supposed to. I was assured by the movers that they would be back in 2 days, but when they didn't show and I contacted them they insisted they knew nothing about it. Foolishly I assumed BIMS had any further contact with them, and they were absolutely a mess to deal with trying to reschedule everything. It was only after HOURS on the phone with them that we were able to get our scheduled move back on track. We were supposed to moved on a Saturday, and they were unable to get us a a different truck until Wednesday.

Once the move was complete (items delivered) I spent days trying to get a hold of BIMS representatives to try and reach an agreement about compensation. I was continually passed from employee to employee, told again and again that someone would call me back, but they never day. They gave me some line about not being able to reach me, but my phone was ringing through for everyone else just fine. I later read that other disgruntled customers experienced that same lie about not being reachable. At the pinnacle of our dispute I was rudely spoken to, repeatedly blamed for their short comings, and eventually hung up on. I let them know I had every intention of letting as many people as I could know not to use their services. So please, save your money, your time, and your sanity - use ANYBODY ELSE. I cannot overstate how much financial and emotional stress using BIMS cost us.

Move size: 3 Bedroom Home Service cost: $9800

In an age where it's go, go, go, Best Interstate Moving and Storage has the moves! From top-notch customer service to guiding you through the hectic logistics of moving to having your best interests at heart---it's all cared for with friendliness, expert knowledge, and high quality.

I had called for price quote, and Michael and Jason (in the FL office) were exceptional. Even after a few conversations over a few days, discussing pricing and such, both delivered exceptional customer service, which is rare these days.

When I explained how little I had to move, they quoted me a fair price, but then I decided not to follow through, because I couldn't justify the cost versus the few big items. I expected them to lowball me just to get me to choose their services.

But no. Jason came back with, "That's what I would have done, too, in your situation." So, hat's off to them for their kindness and honesty.

If you are moving your family across the US or even locally, I highly recommend Best Interstate Movers! You'll get excellent customer service, friendly folks, and a top-notch experience.

Move size: Studio Service cost: $3008

Extremely pleased with my move from Ohio to Iowa. I had never made an interstate move and had heard some pretty gruesome stories about interstate moves. HOWEVER, my move with Best Interstate Moving and Storage was the BEST move I've ever experienced. Everyone at Best Interstate was willing to spend time with me on the phone and explain all the details. During the move they kept in touch with me by phone. The packers/movers, Luiz Martinez, and his partner, John, were very courteous, friendly, and helpful. AND there was NOTHING broken, damaged, or lost. Among the items moved were a grandmother clock, an antique wall clock, and an antique roll top desk. Also of note is the fact that part of my load went to Cedar Rapids, IA and part went to Des Moines IA and everything was delivered to the correct addresses.I would give them 10 stars if that were an option.

Move size: 1 Bedroom Home Service cost: $7000

Recently used Best Interstate Moving and Storage to move from Southern Florida to Rhode Island, almost 1500 miles. The team was very kind and responsive to my questions and kept me updated on the pickup and drop-off dates and times. The movers themselves were very helpful and packed my items well! Nothing damaged or missing. My only complaint was that I told the person who booked the move for me that there was no loading dock at my building; however, when the movers arrived they were unaware of this and charged me about 125$ extra. Not a big deal, but it would have been nice to know about the charge beforehand. Overall a great experience.

Move size: 1 Bedroom Home Service cost: $3611

After researching several moving companies, and seeing that Best consistently received glowing reviews, I called and immediately felt like I was in excellent hands. From Mae to the amazing Tequela - who was by my side through the entire process - to the team who packed and moved my possessions, each one was helpful, knowledgeable and most importantly, flexible. That was key as my moving time frame changed and they were able to adapt seamlessly. I highly recommend Best Interstate Moving & Storage.

Move size: 2 Bedroom Home Service cost: $4000

I used Best to move from Virginia to Utah in February 2019. They contracted my move out to JK Moving Services, who did a great job. The people at Best responded quickly and found me a great mover for the exact date I needed (I was moving for a job and didn't have any wiggle room!). I really appreciate that. On the downside, the initial rough estimate Best gave me was much less than the official estimate, which was much less than the final quote from JK. I think Best lowballed me to get my business. The final price was reasonable for a cross country move, but it was very stressful to have the price keep going up. Overall, though, the experience was satisfactory.

Move size: 1 Bedroom Home Service cost: $8300

After extensive research, I am so glad to have found Best Interstate. From the start, it was a lovely experience. The contact people, Stephanie and her team were very responsive and understanding. The movers who packed me up in LA were prompt, and quick. I was a bit shaken when I was made to understand that because mine was a such a small shipment (less than 2000 lbs) it might take a while, but, I received my stuff within 10 days. The guys dropping off my stuff were quick and friendly. And, nothing was broken.

Move size: Studio Service cost: $2000

We moved from Houston to Seattle in March 2019. I was very anxious when selecting a mover that would treat our possessions with care and I can say with confidence that I ended up choosing the right company.

Scheduling the pickup was very simple, and our driver, Troy, communicated very well with us throughout the process. He even would periodically check-in with me to provide updates on the delivery day!

I am very satisfied that all our things were delivered in good condition and nothing was lost, especially considering that we required a shuttle due to limited access for trailers at each end of the trip. I would definitely choose Best Interstate again in the future.

Move size: 3 Bedroom Home Service cost: $4500

I have never used a professional moving company before, having always done the work myself. Best Interstate took the stress out of the interstate move from an island to the desert. Once I understood there was a core group of people who would be able to check my record and carry on no matter who I reached when I called in with a question, I was always confident nothing would fall through the cracks. The company they contracted me with was excellent. I would recommend Best Interstate to anyone.

Move size: 2 Bedroom Home Service cost: $4000