Best Interstate Moving and Storage

I have mixed feelings about our move. Our crew that picked up our things were very courteous and friendly and packed things very well. But did pack things they were told that stayed with the house. On the other hand on delivery they tried to bump our delivery up a day with only a few hours notice. Although we were able to stay with the original day scheduled. The crew that delivered our furniture were less than professional. I don't know who loaded this truck, but there were crushed boxes from forcing into place. Boxes put in upside down even boxes mark to be oriented in a certain manner. And still upside down when brought in. And not put into the room they were asked to put them in. The good point there was minimal damage. One table they packed has a gauge in it. Also I was asked to write a personal check for $150.00 for the stairway which I thought was in the quote. But at that point I couldn't find my paperwork.
All in all things could have been much worse.

Move size: 3 Bedroom Home Service cost: $7000

Moved from Michigan to Maryland on short notice with a tight window so that we could be unpacked before my wife started her residency. They met all of the deadlines and their weight estimate was higher than the actual weight. The additional packaging and stair charges were significant and while they were in the contract slapping tape on something hardly is considered packaging. Also after paying the additional stair charge the movers were unable to move a grill to our roof and didn’t not offer to disassemble and reassemble. Also I had to take the feet off our couch to get it inside the house. Small things but all and all can’t complain.

Move size: 3 Bedroom Home Service cost: $10000

We moved from Missouri to North Carolina. The communications between Best and the contract movers they hired was very poor and made for trying times. Because of this poor communication I did not receive my balance due or my delivery window until 3 weeks after I requested a date.

This was also during Hurricane Florence so they were flexible with the delivery window due to flooding. That was helpful. If we ever move again from one state to another, I doubt if we use them again.

Move size: 4+ Bedroom Home Service cost: $10000

When planning a move from FL to NH, I spoke to a few different moving companies before settling on Best Interstate. They were clear in communications and timeframe.
The only minor glitch occurred when the moving truck was a bit late to arrive to begin the move/packing, but due to the weather, this was understandable.
The moving and drop-off crew were polite, professional and really efficient, and all items, even the fragile ones were received in perfect condition.

Move size: Partial Move Service cost: $2800

Best Interstate Moving and Storage was a stress free way to move. I was moving from Minnesota to Florida and didn't want to have to worry about driving a UHaul with all of my furniture and boxes. I called BIM to get a quote and immediately signed up. The price is reasonable and they offered 30 days of free climate controlled storage. The storage was extremely helpful because I didn't get my keys in Florida until 2 weeks after driving down. It was very nice to not have to worry about moving my items to 2 different houses due to timing. The only hiccups I had in my move were that I got about 15 hours notice for when my items would be picked up and that my boxes were a little dented when they arrived in Florida. The pickup date was still within the window they quoted me I just didn't get a very advanced heads up. I did carefully pack all of my items so even though the boxes were dented, none of my items were damaged or broken. The customer service reps were patient and answered all of my questions.

Move size: 1 Bedroom Home Service cost: $2300

For the most part, I had a good experience with Best Interstate. My move coordinator did an excellent job helping me sort out the pick up time for my items. The movers were quick and professional. My items arrived in great condition, and the price also can’t be beat.

The reason I gave four stars and not five is that I had some difficulty receiving confirmation of my actual drop off date. Best Interstate was hesitant to give me a specific date my items could be delivered, which I understand is difficult to do far in advance, but even when my goods were picked up my movers did not know when they could first deliver. I was moving to a new city and did not want to be in limbo in an apartment without furniture for days. I ultimately decided to store my items for a few days to avoid having to move to dc without confirmation of when my goods would arrive, but even then Best Interstate was not very helpful about communicating the first day I should request delivery to ensure I would have my items when I needed them. Ultimately, everything worked out perfectly—I received my things exactly when I wanted to, but I found scheduling delivery to be unnecessarily complicated.

Move size: 1 Bedroom Home Service cost: $2500