Beacon Moving and Storage

All of the negative reviews for this company are accurate. This company overpromises and underdelivers. Once your stuff is in their possession you have no control. It’s taken almost 3 weeks for my stuff to be delivered from NYC to DC! 3 weeks. I could’ve moved the stuff myself for that amount of time! Do not, use this company just because of the price, it’s not worth the headache and going without your belongings not knowing if they are safe and secure or in one piece. The customer service Dispatch line is absolutely rude. Make sure you document everything that takes place when speaking to them. They will try to recant telling you a certain date, then preach the legal (21-35) days timeframe that they claim is on yor contract.

Move size: Studio Service cost: $800

The WORST .. BEWARE!! This company needs negative but I have to give it a star to do the review. BEACON is a BROKER NOT A MOVER!! They use the name Beacon to make people think they are the moving company that has been around for decades with the same name.
I specific ally asked them if they are moving brokers or a the moving company itself and they lied right off the bat and said they were the company. I did NOT want a broker!! When the truck arrived it was a different name. When I asked why the name on the truck isn’t Beacon, I was told it was the same company. Lo and behold I ended up with a nightmare of a moving company that took two weeks to bring my things, half were lost and the other half broken. That is just a summary of the horrific experience I had with the moving company I never hired but ended up with. Beacon was just as horrific and I did call the state to file a complaint against Beacon but did not follow through as I had other things going on and in all honestly couldn’t deal with the lying cheat owner. He was despicable!! He lied to me and told me he owned the moving company when in fact with all of my research with the BBB I found out that he only owns Beacon, a moving broker and the moving company was not associated with him. Beacon is a sleazebag and only deals with sleazebag moving companies. Stay away from Beacon !! They should be shut down!! Don’t know how these scumbags sleep at night!!

Move size: 3 Bedroom Home Service cost: $2900

I would not recommend beacon moving to anyone! Save your money and your aggravation and Run the other way!!They gave me a "flat rate" of $2500 and said that I would not be charged more and if there were any issues with the movers giving me a different price to contact customer service because I have a "binding contract". Of course moving day comes along and what do you know.. they charge me an additional $500. I tried contacting customer service and all I kept getting was a voicemail and when I finally got a hold of someone they said they'd have someone call me back to which surprise surprise they never did. I was also promised I'd get my items in 5 to 7 days. So of course I didn't pack much for my journey to my new home state (mind you I have an infant). I didn't get my items in over 3 weeks! Absolutely ridiculous. Not only did I pay them $3000 but they also cost me 1 months rent at my new house to which I haven't even been able to live in since they have all my furniture. Any time I try calling them I have to make several attempts at it because no one answers the phone. This horrible experience is like the gift that keeps on giving. My items FINALLY arrived yesterday and of course destroyed! All my bins were completely broken and covers were practically non existent. My boxes were all upside down and looked like they've been through a war. Most of my furniture has arrived broken I was practically kn years and the movers were so unprofessional and had no remorse. One of the guys even made a remark and said to me "wait till you open your box and find your chandelier broken". At this point I wanted to punch the guy because I knew he just didn't care about anything. They also made it sound like the company wasn't going to even reimburse me for my broken furniture! I guess I'll find out today when I call them to put a claim in. Stay far far away from this company is all I can say. Horrible service throughout!

Move size: 3 Bedroom Home Service cost: $3000

If I could give this negative reviews, I would. THEY STOLE MONEY FROM ME - DO NOT USE THEM!!

I booked a move from DC to NY with Beacon Moving about 3-4 weeks in advance. I had multiple phone calls with them confirming the date of the pick up and drop off. They sent me emails confirming the dates. Elizabeth Kisa, who I spoke to multiple times, ensured me I was paying for a VIP "all inclusive" package and EVERYTHING would be covered. After all this, I gave them a $300 deposit because it all sounded great.

THE DAY BEFORE they were supposed to pick up all my items, they called me and said THEY DON'T HAVE ANY TRUCKS AVAILABLE - EVEN THOUGH MY MOVE HAD BEEN BOOKED FOR 3 WEEKS. I had to be out of my DC apartment because my lease was ending and they gave me confirmation that my move was booked. When I tried talking to the dispatch manager, she was SO OBNOXIOUSLY rude, and pretty much said that the confirmation didn't matter and they wouldn't be able to pick up my furniture on the day they had promised - WTF kind of service and company is this?!?!? And then she proceeded to tell me that they "might" be able to pick up my stuff on the next day but wouldn't be able to deliver it to NY for a minimum of 7-10 days, EVEN THOUGH I had a delivery date already confirmed. She was probably the most OBNOXIOUS AND RUDE PERSON EVER. Eventually after spending HOURS on the phone calling other compaines, I found someone else to do my move in time (again, it was the DAY BEFORE THE MOVE when they cancelled) at which point Beacon refused to give me my security deposit back!! On top of that, the dispatch manager said that was booked for the lowest package, not the "VIP all inclusive" that Elizabeth told me I was reserving, and I would "probably have to pay more".

Even though THEY were the ones that didn't show up on the right date, THEY broke a contract, THEY were the ones being rude and obnoxious, and now they won't give me my deposit back. DO NOT USE THEM UNLESS YOU WANT MONEY STOLEN FROM YOU!!

Move size: 1 Bedroom Home Service cost: $2000

Do not use them they subcontract your move out to another compant..I had 1 month free storage they were pressuring me to deliver early..then when I call to let them know I'm ready they tell me they have 21 business days to deliver & it's in my contract..ok I understand I signed paperwork that stated that but getting a delivery date was very difficult & rude customer service..I have multiple items broken & the delivery people seemed like they didn't know what was going on they had to call and ask for my address because they didn't have it & they will charge u extra for everything..

Move size: 2 Bedroom Home Service cost: $4300

This company was very nice during the sales process but that ended upon pickup. To start with, they were a day later than promised on pickup. Before they were even done loading they told me the cost would be much higher than quoted. We had a detailed inventory for the quote so I asked the driver to show me what was different but he couldn't. He just said he was in a hurry and I had to sign so he could get moving. It has now been two weeks since pickup. We have called numerous times to different company numbers asking for an update and we never get a call back. This is not a standard moving company where the truck that picks up your stuff is the one that delivers it. Beacon is basically a broker and farms out the move to unaffiliated 3rd parties so no one takes responsibility. The driver who picked up our stuff flat out told me he was taking it to a warehouse to unload and that some other truck would be hauling to the new location. There is no reason Beacon can't return a phone call and give an update at some point over a 2 week period. Horrible! I would not recommend them to anyone.

Move size: Partial Move Service cost: $3500

I was moving from Georgia to Ohio and Beacon quoted me at a price I couldn’t pass up. I signed the contract and packed everything. They were supposed to come on a Saturday at 8 AM - I had to call them the Friday before to see if they were coming. I was finally called around 6:30 to be told that they wouldn’t be there because a van broke down, but would instead be there Sunday or Monday to get my stuff. The man on the phone he would
call me no later than noon on Saturday to give me a day and time they would for sure call. I NEVER received a call on Saturday. I called several times myself on Saturday and no one picked up. I knew they didn’t have hours, but I thought at least a dispatch would be there since I was told you could call anytime to see where your items were. I continued calling Sunday and was finally told someone would be at my apartment between 10-12 on Monday. Then I was contacted by the driver who said 3. They ended up getting there around 6:30 PM. They also told me that they would send 3 people because of the delayed pick up. Two men showed up. I showed them everything that needed to go. After about 4 hours they were “done.” I walked out of my room to see my couch, ottoman, and tv stand which were on my list of items I had given them ahead of time. I walked down to see the truck and they had closed it. I told them they had to take the couch, ottoman and tv stand to which one of the movers said that I instructed them not to take it (I DID NOT say that). After putting the ottoman, couch, and tv stand in the van it took about 200 more square feet. I was then shown my new bill which was about $2000 more than I was quoted. I then called the company the following days to get it explained to me and they gave me the run around, promised they’d call me back (which they didn’t), or would just continuously tell me that I took up more space therefore I was charged way more. They actually texted to deliver earlier than expected which was great, however they sent ONE man to move me in. I called on his behalf (he did NOT ask me to do so, but who sends ONE man to move stuff in?!). They promised AGAIN they would call back and they were sending help. Did anyone else come? NOPE. Did they call me back? NOPE. It was a real shame. It was hard enough moving alone, but the whole experience was so stressful. Be careful when you’re moving. The best price is probably not really the best price. Make sure you have your moving items down to a science because if you go one chair over, you may be paying a hefty fee.

Move size: 2 Bedroom Home Service cost: $3561