Atlantic Van Lines

Moved Vancouver to Calgary. Worst service ever, picked up furniture and right off the bat shattered a display cabinet glass. Delivery was suppose to be 5 days landed up 2 weeks later and nearly every piece of furniture damaged. legs broken off things, side rails to bed disappeared, boxes crushed. Funny thing is I did not contract with these people, I went with Triple A Movers in Vancouver, who disclosed well into move that they are a agent. Was never offered extra insurance and neither Atlantic or Triple A delivered furniture, it was with someone else. Filed claim and many weeks later was offered the standard $30.00. AVOID, DO NOT USE AND STAY AWAY FROM BOTH ATLANTIC AND TRIPLE A IN VANCOUVER (NOT TO BE CONFUSED WITH THE ONE IN CHATHAM.

Move size: 1 Bedroom Home Service cost: $2500

Really 0/5. Quotes low to get business then raises the cost by more than 50% and won't release your items until you pay. Lost items, damaged our large screen plasma TV which was not even being moved.. Waited 3 months for a response regarding damages only to be accused of lying by the General Manager. If you have to use them, photograph every item in your house before they arrive and before they leave. Yes even those that they are not supposed to be handled. Horrible customer service. I cannot believe they haven't been sued or shut down yet. Overall using their service cost us an additional $3000 just to replace the items they lost and damaged, which they take no responsibility for. They weren't even apologetic. By far the worst experience with a service provider I've ever encountered.

Move size: Partial Move Service cost: $1300

Every email from the company seemed to go up in price once they received their deposit. Overall move was nearly $6000 for a 6 hr move and 2 bedroom house. Once they unloaded, we found numerous damaged pieces of furniture, broken coffee table, water damaged on 2 dressers and our big bedroom dresser was wrapped in a gasoline soaked cloth, that left our bedroom reeking of gas for weeks. Damaged and broken decor, and missing items. I put in a complaint, called back after 8 wks and told they would refund me a whole $40! Absolutely disgusted with this company.

Move size: 2 Bedroom Home Service cost: $5000

We chose Atlantic van lines because it was a bit less expensive compared to other quotes we have received but oh boy at the time we had no idea about their hidden charges and work ethics. During the COVID 19 craziness, we had to change our son's apartment at a university town. We were told they were going to give us a call for dispatch to confirm it one day before . On the day I talked to a guy who said we need to be there at 7 am.I told him that it was impossible since we lived in a nearby town 2,5 hours away and there was no way we could be there that early. I told him I would try to talk to the landlady to see if she could provide the key for them to get in and get back to him if it was possible. In 3 hours' time I wrote them straight back letting them know the lady didn't accept it, however, the manager told me my 5 pieces of furniture were already loaded and I had to pay $450 if I want it to be offloaded again. I tried to tell her even if I wanted to I wouldn't be able to be there at that time and there was no way I gave them the green light to load the van , I even sent the email I sent to the landlady but she was so eager to get the extra $450 that she didn't even listen to me. I am not even going to mention the extra $722 which suddenly appeared on our balance check . I wish I had read the reviews beforehand it would save me a lot of headache .

Move size: Partial Move Service cost: $900

I cannot even begin to explain this incredibly traumatizing experience. One star is one too many for this company.RI have moved many times and never experienced anything like this. Rude and unprofessional. I had no furniture for two days after said delivery date. Over charged by a third of original quote even though I had less things than originally quoted. All China and glasses smashed. On top of this no covid protocol in place at all Don't use this company. They are scam artists and have no regard for your belongings. I am still traumatized from the experience. This is honestly only the tip of the ice burg. Personal in office beyond rude.

Move size: Partial Move Service cost: $2041

I hired Atlantic Van Lines for my move from Toronto to Vancouver. They did the pick-up and drop-off on time, and everything arrived okay except for my bike and I think that one of the people who picked it up stole it.

When they dropped off my things in Vancouver, instead of my 3-month old Specialized (brand of bike) road bike, they delivered an old, flat tired, probably hasn’t been ridden in years, cruiser.

I was obviously upset and called right away. They said to check the sticker that was on the bike to see if it matched the rest of the stickers on my things, which it did. Then they sent me a claim form to fill out.

I of course filled out the form and sent it promptly, but the “process” that they have is for me to wait 8-10 weeks without any details on what they are doing to find my bike. I am currently still within those 8-10 weeks.

There have been no attempts to pick up the bike that was delivered “by mistake”, which gives me very little hope in the process that they have to recover my bike.

What I think happened is that during the pick-up or transit of my things, someone saw that there was a nice, new, brand-name bike that they could sell for a good profit, so they took it, replaced it with a bike they found on the side of the road or in a dumpster, and put the matching sticker on that bike so that there wouldn’t be any red flags during the transit of the bike.

You see, they ask for an inventory of what is being shipped before they come to pick it up and of course, I included my bike among every other item, so instead of flat out just stealing the bike, they knew they would have to replace it with another.

My constant calls have gotten me nowhere. The only person who can apparently help with a claim at Atlantic Van Lines will not speak over the phone and when I email her, I just get a standard response that does not answer any of my questions.

I will update this thread when the 8-10 weeks are up to let everyone know what has been done to rectify the situation, but based on the fact that there has not been an attempt to pick up the bike that was delivered to me by mistake, the lack of response to my questions, and that no updates have been shared with me in the meantime, my faith in a reasonable outcome is very low.

Move size: Studio Service cost: $1400

This was the worst moving experience I have ever had. If I could put 0 stars I would. Long distance move from Toronto to Vancouver. Unprofessional movers on both ends with no regard for wrapping fragile belongings. We had to intervene to have things re-done and items that we did not insist on were heavily damaged en route including a new custom-made wooden bed frame (leg broken completely off). No disclosure of damage and over $1000 in cost to us after the move for repairs. Had asked about additional insurance coverage and was not offered the option of submitting costing of our belonging to purchase extra insurance. Terrible customer service throughout. 8 - 10 weeks later they under-estimated the weight of damaged items to argue that they didn't owe us any compensation but would give us a $30 customer appreciation refund.

Move size: 1 Bedroom Home Service cost: $2000

I called them to ask if they can help moving on short notice as another company didn't show up and I had to move out the same day. They said yes and I paid a deposit over phone as requested. Then they called after a few hours to schedule it for the day after. I explained again that I requested the service for the same day and paid the deposit on that condition. However, they refused to refund. Perhsps that's why the deposit is writtten to be non-refundable when you receive the email receipt.

Move size: 1 Bedroom Home Service cost: $500

Be aware that this company will low-ball the initial estimate and continuously increase the cost once you submit subsequent inventory lists. They do not base their estimates on actual weight but on over-inflated industry averages. Customer has to pay the over-estimated “minimum” and if the weight (according to a scale) exceeds that, there is a surcharge per pound. An original estimate of $590 turned into $1,405. There is no allowance for actual weights below the minimum.

Move size: Studio Service cost: $1600

Do not move with these guys. The day of delivery they showed up with a full truck saying they had no room for our stuff. Only after calling the head office and telling them we need to sell the place and the stuff needs to get moved, only then they said they would go "somewhere," then be back to unload the stuff later on. Before leaving the driver went up to the condo where he told us if he was going to move the furniture, which wasn't a lot we would have to pay an extra $700. Needless to say their "accurate quotes" are not accurate, they wait to see how desperate you are before tacking on extra fees. There wasn't that much stuff as it was my wife's late grandparents place so we cancelled and went with a Uhaul. We did not get our $400 deposit back. Interestingly when the driver was leaving he the middle half of his truck was empty... These guys are criminals who leave everything as vague as possible so they can screw you in the end. Taking advantage of desperate people. Shame on them, I'll never do business with them again.

Move size: 1 Bedroom Home Service cost: $2000