Atlantic Van Lines

Please warm the public of this horrific moving company, Troy Transportation, also own Atlanta Van Lines, Kingsway Van Lines, Armour Van Lines, Trilliums Moving and Storage ..They overcharge the clients for weight, returns their belongings smashed or destroyed. Change the name of the business only to avoid any consequences. Take no accountability and make a living at conducting business this way. They do not return calls to the BBB. Go to Troy Transportation Moving and Storage to read their reviews. They delivered our belongings with close to $20,000 in damages not to mention the overweight price they charged us and provided no proof of weight. They are not part of the Canadian Association of Movers! They should be in jail!!

Move size: 2 Bedroom Home Service cost: $3000

DO NOT USE THEM FOR YOUR MOVE!!

Their service is awful. It was raining when they picked up my things. They refused to remove their shoes and destroyed my carpets in my old home. When my things arrived they had caused over $2000 in damage and only offered me $50 compensation. I have filed a complaint with the Better Business Bureau.

I have moved several times and have never had an experience like this from any other moving company. Worst movers EVER!

Move size: 4 Bedroom Home Service cost: $5000

They have destroyed my belongings, my motorcycle, my tools, and my life.I cannot work with broken tools, the move has cost me everything I am at a complete loss I don't know how I will be able to go forward how could they ruin and loose so many of the things I held so dear and need for work and life ..How?
This is how I feel right now,I am lost and alone in a new city and now with no lively hood as my tools are either lost or broke.
I have many more pictures of broken boxes and tools.and a list of missing parts of my life that are gone forever.
Some one please stop them from ruining more peoples lives like they have mine.dirty, lost ,broken and destroyed.
I am destroyed.

Move size: 2 Bedroom Home Service cost: $3800

Garbage moving company. Doesn’t put stuff in the rooms they pick them up from, packs your stuff in additional boxes so you can’t find it. Charges you double than what they quote.. because even though you clarify.. there is a an additional charge for packing, there is an additional charge for stairs that they add right before they deliver your stuff. Garbage company. Do not use these scam artists with no ethics!!


I will be filing a complaint.

These people should be put out of business.

I’m also reporting them to marketplace and the media. I have all of the clarifications and inventory and everything I sent to them. They are awful!!

Move size: 2 Bedroom Home Service cost: $1500

I would absolutely not recommend the company to anyone. It took them over a month to get our stuff to us and when it finally arrived they called to say they would be at our house between 8 am and noon so my husband waited all morning only to get a call close to noon time telling him it would be arriving between 1pm and 5pm again we waited they didn't show until almost 9 pm. When they finally arrived we were faced with a bill of over 5000 which was well over the original quote that was 3500 and we're reasured it would not waiver much. We did not have the extra cash so we had to scramble to find money and ended up borrowing from friends otherwise they were going to place our things in storage which was an additional charge? But we're told on the phone when we booked that if storage was needed they had a 30 day free included The movers didn't even take our belongings into our home which was supposed to be included in the price they just took it off the truck and piled it in our drive way saying that it was an extra charge to take it inside because it was over allowed footage. As we ourselves trecked everything inside noticed a lot of our items we're broken. We were completely mislead when we booked with this company. We are in the process of documenting all the items they damaged and will be seeking reimbursement and I highly recommend anyone else that has had issues with them to do the same. I am left wondering how this company is in business seeing how so many people have had such horrible experiences with them. Shame on them for misleading people who have trusted them with their belongings and essentially their lives. You Atlantic van lines may not feel importance for our things but those things represent our lives and memories which cannot be replaced.

Move size: 2 Bedroom Home Service cost: $5086

I contacted them for a move from Ontario to Quebec. I give them the full list for my stuff and they quoted $1800 CAD for 8000lbs. I checked my stuff and because I bought them at Ikea I have the weight of each of them it was 5000 lbs..anyway. The day of the move they scale their truck and they told me that it is 16000 lbs and I had to pay $3600 CAD with a bank draft otherwise they will not deliver my furniture. I asked for a proof of scale and they took 5 days to send me a bad screenshot which nothing mention that is belonging to me. 2 weeks later they called me for a new bank draft because they said "While driving the window was open the draft flew over" . But the bank told me that they endorsed it. So now they threat me to go to court for that.

Move size: 4 Bedroom Home Service cost: $3600

Possibly the worst moving company. The most unscrupulous sales staff who lie to you to get the booking and then leave you in a lurch with no options. I had numerous conversations with them when I told them I can only book my elevator a certain time, the sales person Emily assured me they can do the time. They got the booking, one day to the move they called and said they will pick up 9 hours ahead of the time they had promised. When I told them I can not book the elevator for that time she asked me if I can move my stuff downstairs myself! Do not work with these guys. You will regret it.

Move size: 2 Bedroom Home Service cost: $2000

This company gave me a quote and then once I gave them a list of my belongings they decided to jack up the cost saying that this will likely be the weight of my things based on my list, but it will be weighed when it gets to Toronto to go in storage. I later found out that they weighed my things, but did not generate a ticket because it weighed less than their estimated amount. They refuse to tell me how much my stuff weighs and therefore I am overpaying their 50 cents per pound estimate. I've made a complaint with the BBB, but the company refuses to return the calls from the BBB to resolve the issue.

Move size: 3 Bedroom Home Service cost: $6000

I would not recommend this moving company, the final bill was higher than originally quoted, they say they charge according to actual weight but it is not true they charge according to the inventory list you provide them. Truck load is not even physically weighed, they charge according to their estimated weight shown in their inventory list format. I was pretty sure my belongings weighed less than 3000 lbs and they charged for 4370 lbs. Some of my belongings were broken and damaged and one of my bed frames is missing.
Submitted a claim more than 2 weeks ago and I have not heard from the manager.

Move size: 2 Bedroom Home Service cost: $2751

Overall, my experience with Atlantic Vanlines was not positive. The company first quoted me far below what I knew all my items would weigh, and even with an itemized list still underquoted the final cost significantly. The pickup was on time and went well - the movers were very professional.  I was told during the quote/initial conversations that the delivery would be between 4-7 days and would receive a phone call 24 hours in advance. On day 8 I still had not heard anything so I called in to inquire - I was told the truck was delayed and they could not estimate my move day until at least 10-11 days total. I was frutrated that the company had told me 4-7 days and had not even bothered to call me to tell me there was a delay and they stated that they never guarantee times. I understand that delays happen - but good customer service would be to inform the customer! The service representatives were not helpful or even remotely understanding. When I did receive the call that my furniture would be arriving, the representative tried to tell me that my total was $500 more than it should have been! The representative got the quote sorted without apology. Then when I tried to pay by credit card they wanted to charge a 3% fee - which adds up! This was a hidden fee that was not identified in the initial quote when I specifically asked about all possible fees. When the drivers arrived, I handed them my money order and they argued with me rudely that it was the wrong price. They had to call head office (understandable) to get the right amount - but their attitude was quite rude.  The movers chipped the paint off my wall and casually flicked it to the floor, smirked and didn't apologize. Some of my furniture is a little worse for the wear and there are SEVERAL crucial screws/nuts/bolts missing from our bed, kitchen table and armoire.  I would never reccommend this company.

Service cost: $1800