Arpin Van Lines

I used Arpin van lines approximately 10 years ago for a move from FL - NJ and it was the most pleasant experience dealing with this company. At the time it was "Paul Arpin van lines". I am dis-heartened to read these bad reviews and can only hope that "Paul's sons do what is needed to make this company a great one again. I am planning a move now from NC - FL and will be using Arpin van lines again because I still have faith in them. Please don't let me down.

Service cost: $3200

Arpin Van Lines - Tampa, FL - I could get into all the details but I will keep it short.  Because of bad estimation on Arpins part our items had to be split into two trucks due to items from another customer already on the truck.  First truck arrived just fine.  Second truck with half our belongings arrived 35 days after it was picked up.  You make your own decision on that.  Day after day we made phone calls with no return response from the Tampa office as well as to the National Arpin office.  No one at either location could care less about our belongings.  
DO NOT USE ARPIN OR ANY OF IT'S AGENTS IF YOU CARE ABOUT YOUR BELONGINGS BEING MOVED.

Service cost: $7000

This was my 7th move either from coast to coast or from south to north and IT WAS THE WORST EXPERIENCE OF ALL MY MOVES. First, my stuff went into storage in Sacramento. The cost of the storage was over $100 more than the estimate. They took many things apart to get them into storage. When they arrived here, they did not put the stuff together. They said it was either the local company's, national's or Sacramento's responsibility. Everybody said it was someone elses responsibility. All they did was pointed fingers and stuff did not get put together. When the did, they didn't tighten screws didn't put bed supports under beds. The things not put together or put together in a haphazard way were: my bed, mirrors, treadmill, stationary bycicle, tables, desk, a couch and other things I can't remember now. I believe the problem was that the driver just wanted to go and get to the next job. Before the delivery, the driver tried to con me into paying a lot more by saying their van couldn't get to my street and they would have to unload the van, put everything is a smaller van and bring it here. I told him I live near many high rise condos and they were able to get all their materials here, which were much heavier and their trucks larger than his van. He then brought the stuff here. They didn't put boxes in the rooms I told them to, they just stacked them up wherever they thought they went. The driver and his helpers were much more interested in their cigarettes and cell phones than in doing the job right.

Service cost: $5500

I now have to catalogue all of our broken wedding gifts, Thank you Argin. We were told they would pack them carefully, that we didn't need to stay while they packed because they were professionals and assured us that anything marked fragile would be carefully secured and packed. I now have broken glassware, broken plates, three broken platters, broken lamp-which was one of a kind from a famous potter, and a broken heirloom glass pie plate. Boxes of broken glass, you could hear the broken glass in each box. All the boxed marked fragile looked like they were kicked several times over. In addition they burried boxes in wardrobe boxes, and just stuffed random items into the wardrobe boxes, so much for our clothes not being wrinkled. I guess to save on boxes?..they are a moving company!  The movers in SC also marked ALL of our boxes with the wrong last name, we told them when we saw it and they didn't fix it. How lazy. I'm surpised they even arrived. Suprisingly, the only item that was missing is body pillow, go figure. I'm absolutely dreading the claims process. In addition, the day they were scheduled to actually arive and move our broken possessions in, we received NO communication. The movers said they didn't have our phone numbers. What company sends movers without providing the delivery location contact information? We had to call and reach out only to be told our window was pushed back 4 hrs, then not at all. So I took off work, paid extra to be in a day early and they were not a show. Completely unreliable. WORST EXPERIENCE, we had to use them for corporate relocation, I would rather of paid out of pocket.
Read more: http://www.mymovingreviews.com/movingreviews/worst-option-argin-9420#ixzz25QsiFGoa.

Service cost: $4000

This is the third time I've moved and this was by far the worst experience. The company who moved us was Transtar who's an affiliate of Arpin Van Lines. I don't know where to start because they both are terrible. Transtar damaged and stole approx. $575 worth of our stuff not included my 61 inch TV that now works for about five minutes then shuts itself off. They guys just threw our stuff around some of it they didn't even bother boxing up. After everything was delivered and we noticed how much was broken and stolen we had to go thru Aprin for the claim. They basically ingnored the stolen items, blew off the fact my TV doesn't work because there are no signs of visible damage and replaced a few of the items that were shattered into pieces. One of the broken items was a glass shade to a candelabra and they gave us money to replace the one shade too bad for us they don't make them anymore so we have to replace them all. We spend an extra $400 to get full replacement coverage which got us no where.

If you have any other questions please email me.

I hope both of these companies go out of business before they can screw anyone else. This experience couldn't have been any worse.

Service cost: $4600

Movers from Arpin Van Lines broke dresser mirror only because of one mover's stupidity to put large nails instead of small ones when he tried to put dresser back together. They got so upset that they called Ryan in his office. I filed the claim and after calling, emailing, etch for 2 month I got a ch for $25. Dresser is part of bedroom set which cost $4000. That mirror can not be repaired. Only replaced. I was told at a Glass Shop it will cost $400-600. That is an example on what kind of people are Arpin Co- 'the industry leaders' for 100 yrs - they are a bunch of cheap liars.

Move size: 1 Bedroom Home Service cost: $600

We had a terrible experience with our move from NY to NC. We had several items of furniture damaged, garment boxes crushed. They never delivered our 3 drawer file cabinet, which contained very important documents. When we realized it (about 2 hrs. after they left) that they didn't deliver it we called and they had to drive back 150 miles to deliver it. And when they did, they came back with our outdoor furniture umbrella base also. About 2 wks. later I went to use my 6' ladder to find out they never delivered it. We called, and they had to have it redelivered on another delivery. We hired Charles Wood and Sons, who I assume Arpin contracts them out. When we had a sales person from the company come to give us an estimate, he assured us that they use only their own people and don't hire out. Well when they showed up to do our move in NY two of the workers had on "Lopez Moving Company" t-shirts on. Clearly not Arpin employees. And when they unloaded us in NC they had two people from Charlotte NC which is about 40 miles from us. Clearly not Arpin employees. So I would stay away from this company. "Do not hire".

Move size: 4 Bedroom Home Service cost: $4403

Arping moved us cross country. It was filled with issues from the beginning. From Driver to missing items to lack of accountability.

1. Driver said he didn't trust the people he hired but reassured that he will oversee everything and ensure our move will be seamless.

2. Items were not properly inventoried, driver informed us he didn't have time to do everything and properly inventory.

3. Result: Didn't realize it until unpacking that a number of items were missing, mirror, two tv wall stands, other valuable items.

Response from corporate Arpin incredibly disappointing. In short, they shrugged their shoulders and stated we had no recourse. They cannot be trusted.

Move size: 4 Bedroom Home Service cost: $10329