Arpin Van Lines

Arpin Van Lines nor any of its subsidiaries contacted me until six days before the packout date, despite my having booked them two months out. Then within those six days had two (Park United and Western Express Forwarding)of the subsidiaries of the same company (Arpin) contact me to conduct move surveys. Neither knew which was supposed to have my contract. I conducted a video survey with Western Express. We then found out from Arpin that they did not have my contract, that Park United did. After multiple phone calls and emails to Arpin, Park United called the evening before my packout to conduct a phone move survey, which was a separate debacle.  From this point until the delivery was scheduled I had terrific contact through Kenny Jimenez. The packers showed up late both days, however did a fantastic job packing and were extremely courteous. The moving/loading crew showed up ontime initially without any contact before the morning of. However, contrary to my advisement to the packing team and Mr. Jimenez, the loading truck/crew showed up with an 18-wheeler, which could not fit down my street. After three hours they obtained a Uhaul to move my HHG from my house to the moving van. They seemed very nice and courteous, however, I realized after the fact that I had been duped. The driver annotated nearly every piece of my furniture as broken, scratched, gouged, rubbed, etc. I have dozens of items that arrived in great condition contrary to being listed on the inventory as being gouged, dented, and scratched etc. 
        The delivery crew showed up, some who were unfortunately unable to communicate with my fiancé or I, due to not speaking any English. Anytime I was out of the room, the team leader, Leonardo, was making repeated advances towards and borderline sexually harassing my fiancé.  They were in an extreme rush to get the job done the entire time they were at our home. They unpacked all of the boxes as requested but were not able to reassemble any of the furniture that the loading crew had disassembled, due to “not having directions”. They were in such a rush that they missed small pieces in the packing paper, dumped boxes onto the floors and into closets, and then stole my Nintendo Wii and some of it’s accessories. They did not end up unpacking all of the boxes, as they were rushed. Leonardo was noticeably exasperated that I was taking my time filling out the loss/damage notification form, and explained his boss was unhappy that he and his team were still at my residence.




The cost is a guess, as my employer paid for it.

Service cost: $15000

Please do not use this company. I am writing this review so nobody has to go through the same horrible experience that we went through. They came and evaluated our stuff, came up with a price, and scheduled the movers to come pick up our stuff. The company made it very clear they could drive our stuff across the company and have it to us by the time we got out there (2 weeks from when they picked it up). Two days before it was supposed to get to our new home we called the company to check on the status. They told us our stuff had not even left yet!! It had been sitting there for 2 weeks and nobody bothered to tell us. They then said it would be sent out Friday at the latest, well come Friday they didn't have a driver scheduled and they said Monday at the latest. Come Monday at 4 pm, they still did not have a driver so long story short our stuff did not leave til Wednesday (3 weeks from when they picked it up). THEN it finally got to CA from PA on Monday and they said the earliest they could deliver our stuff was that Friday. A FULL MONTH from when they picked it up. This whole process was so upsetting and overwhelming not just because of the process but because of their customer service as well. We were lied to multiple times, they put us in between arguments with another company, they made us pay them fully which they did not deserve in the slightest, and they refused to pay for our food. They would only pay 50% of our food receipts up to $150/day which between two people is not a lot. They also would not pay for our dog boarding since they had our crates. They did noting for us and if we didn't follow up with them constantly then our stuff would probably still be in PA. Please please do not use this company as I do not want anyone to have to go through this.

Move size: 2 Bedroom Home Service cost: $6300

Going through my first military PCS move, had no problems with this company. The customer service was responsive and friendly. As it was a summer move (busiest season) they could not tell me until the day before who would move me, but a moving company came as scheduled. My items were taken away and put in storage for about 2 months. When I reached the destination, it was July which is one of the busiest months, but every single one of my items were delivered to me by a different moving company within a week, with minimal damage. Obviously you should take pics of the condition of furniture before moving, and move important documents, valuables, or sentimental items yourself.

Service cost: $1000

We were appalled by the total lack of care shown the by moving company. They never once contacted me. The only contact was from an online survey company that had us record a video of our house. They never went over the survey with us. They did not contact us to tell us they were not going to show up on the scheduled date. I only found out the day before when I called to ask what time they were coming. Over the next two days, and many phone calls on my part, I found out that there was no driver assigned to my move. When the driver did show up 4 days late, he and the packers complained that they were not getting paid enough. The packers took no care in protecting our items. We continue to find empty tape rolls in our boxes. They added massive amounts of paper to some boxes, and if to bulk up the weight and pad their pockets, yet mattresses and many other items were not boxed or wrapped. The truck had an obvious water leak, as evidenced by the water damage on some of our items, including the finish on my wife's antique piano being destroyed. The driver repeatedly ridiculed our religion. At our new house they refused to unpack our items. We have an extensive list of items broken, many irreplaceable. The driver lied about the condition of our items, but we have pictures before the move to prove condition. Too bad the insurance won't dry the tears of my children, which I get to face every time they find another precious item destroyed.

Move size: 4+ Bedroom Home Service cost: $20000

The following review is my opinion and experience:

This company seems fraudulent and should not be allowed to operate in the state of Florida. I have moved many , many times in my lifetime, and this was the worst experience that I have ever had. There are too many reasons to list here as I am still exhausted from the move but I will touch on the "highlights".

First, the movers showed up to with one man and one small women. What should have taken approximately 4 hours, took 9 hours. I had to rearrange my closing, and make two trips instead of one of car loads. Then I was told by Kim (works for Blue Dolphin Moving and Arpin) that she "hates" her bipolar boss, Ernie McNab, and that he "makes" everyone pay cash before he will deliver their furniture/items. Well, I thought that was odd telling me that after the truck was completely loaded and they were about to leave.

Then, I was told that my belongings weighted 9,000 pounds, but that she hadn't weighed the truck BEFORE it was loaded. What? I have never owned 9,000 pounds in my life, even when I owned a house much bigger than the one I moved from. I was called by Ernie and he spoke to me like he was from the Mafia, and "made" me sign the new contract agreeing to the new price.

Then, before the final delivery (my things were in storage for 22 days) I was told a time they would be at my house. Then I was told that I HAD to pay a cashiers check. I told them that the CONTRACT stated that I could pay with a visa, why are they requiring cash? No one would respond to me. I called the office again and finally got a hold of someone (Operations Manager?) that said I could pay with Visa after all, but that my delivery would now be at 11, not 8 as originally stated because they now had "boxes" to pick up for someone else. Okay, so now I'm delayed because you have to pick up boxes??

THEN, I tried to call Kim from BLUE DOLPHIN (somehow associated with Ernie McNam from Arpin who was my POC) and I received NO RESPONSE. NOTHING. I contacted Ernie and he refused to tell me what time the movers would be at the house and IGNORED ME. It was clear my belongings were being held hostage until I agree to pay with a cashiers check. I only found out the time of the delivery by calling the office the morning of the move when they finally answered (after 8 am), that I would have a delivery around 11, but that "CASH" was "preferred". The message was clear, no cash, no delivery.

I did not sleep the entire night before, wondering if I would ever see my belongings again!! I am contacting local, state and federal authorities, the BBB, judicial representatives and an attorney!! This man is Fraudulent under CONTRACT LAW, at a minimum. I found out that he's not allowed to move people in GEORGIA, that they had so many complaints he's been banned! FLORIDA needs to do the same, and I hope I help to end his harassment and criminal activities.
Please, don't ever use this person/companies to move. Kim from Blue Dolphin is just as culpable as she ignored my calls and texts trying to find out the time she would be delivering my furniture, causing me major stress!

Also, remotes and parts are missing along with scratched/damaged furniture!

Move size: 3 Bedroom Home Service cost: $2600

I would rate them a zero if it let me. DO NOT USE THEM!! I got a quote from Arpin, however my job was moved over to Dolphin Moving Systems. Arpin should drop this company from their business and it's their fault for allowing this to happen for their clients.

The driver knowingly put our couch cushions in someones else's section on the truck. He "couldn't get to them" when they delivered our items, so assured us he would bring them back by once he did another delivery. Phone calls, texts, etc. later, we filed a claim and the joke of a company Dolphin said that our $4,000 couch would only need $100 to replace cushions. We also had a deductible, so essentially they are paying nothing. I tried desperately to get my cushions back before filing the claim and due to their negligence and extremely poor customer service, I am out the $900 for replacements. They also denied the claim for other items "not on the inventory list", which is bologna because they packed our house and chose not to put some things in a box or with a sticker. STAY AWAY UNLESS YOU DON'T WANT YOUR STUFF BACK.

Move size: 4 Bedroom Home Service cost: $7500

I contracted Arpin Van Lines to do my coast to coast household move from Hartford, CT to San Jose, CA.  My household was packed up on June 6 and picked up on June 7.  I was told verbally and in writing that my household would arrive no later than two weeks - June 21/June 22.   It is June 21 today and my shipment has not yet arrived.  In talking to Arpin Van Lines a few days ago, they noted that they can't find a driver and that my household is still sitting in a warehouse in CT.  Furthermore, I've been told that there is nothing more they can do at this time (as they can't find a driver).  To quote an email response "it appears that they currently have assigned to load 6/28". "Appears" is not a commitment.  And, Arpin Van Lines further noted that they can't guarantee a pick-up date for my household from the warehouse or when my household will be delivered.  I tried to escalate the delay and inability to find a driver, but was told there is no one to escalate to.  I reached out to the President Dave Arpin of Arpin Van Lines as well as several Arpin Van Lines VPs over LinkedIn without a response. I was told that Arpin Van Lines would cover up to $150 a day for hotel and food combined.  You can't find a decent hotel in Silicon Valley for under $100.  My husband asked that they reduce the shipping costs or deduct the $150 from the shipping costs.  They can't do so.  To quote, they are "unable to approve supermarket shopping, or pro-rated rents or mortgages." We can't stay in a hotel because it's too expensive.  We've been paying for an apartment since the beginning of June, but can't live in it.  I caution anyone doing business with Arpin Van Lines.  The fact that no one claims accountability and the customer is told "there's nothing we can do" is simply unacceptable.

Service cost: $6500

Everything started out okay, but soon went downhill the day the actual truck driver arrived. He was late, grumpy and was not happy with Arpin or Savon the sales represenative. There is obviosuly a lack of communication between Arpin, the Driver and the Sales represenatives they use. The driver refused to pack a few large items incouding the big screen TV. I had to go back and forth with Savon and in the end the packing guys saw my frustration and did it depsite the driver. At the end of the packing, the driver proceeds to extort me because he is not happy with the price Savon quoted. He makes e sign a bill of lading that includes additional charges based on weight and number of items even though I show him the fixed quote from savon. The driver continues to tell me he does not want to go to Colorado now and wants to pick up other loads. In the end, we had to wait 10 full days becuase they decided to drop off other loads. My wife, Myself and our kids were in a empty house for days and days. The grumpy driver finally arrived and began his normal bad attitude and telling me I should have shoveled some snow on the driveway. I had spent days confirming with Arpin and savon that I would not be charged extra than what was agreed and signed to. I was in limbo the entire time. In the end this organization relies on its non arpin sales reps and independant drivers who are not on the same page at all.

Service cost: $7976

Arpin is a mistake from the second you contact this company. If you have no desire to recieve your home back from shipping in anywhere near the same condition the movers left it in, continue to contact Arpin. My wife and I used Arpin for our Military Move  while receiving our home from a Florida holding facility to our home in Florida. After we received our movement, it was clear that Arpin had no regard for anything (art, furniture, clothing, bed, motorcycles, etc.) and everything was in the condition of a mover's nightmare. To make matters worse, the excuses for the conditions were incomprehensibale. As a matter of fact, a large portion of our items that were damaged or lossed "couldn't be proven they were in the movement," and or "aren't very damaged at all." The company will deliberately contract out to companies that cannot hold your damaged articles even if they are recieved wet/dirty/smelly/rusty, etc. At one point the Military department representative, Amy, attempted to put the blame on my wife and myself, for the damages that occured while our items were under their supervision. I was very disappointed with the lower level of education that was forced to be utilized while discussing very obvious matters.       When it comes down to attempting to collect for the damages and losses this company is responsible for all I can say is hold on for a long ride. Those "no brainer" situations are going to make you feel like you're in court defending your freedom. The situations that require a little more attention, they will avoid and dodge in hopes they tire you out with rediclousness. Even after they send in an inspector, they will attempt to juke the high priced damages and place the blame on the customer with any excuse. They even attempted to avoid responsibility after 64 different articles were photographed and sent in for proof of their damages.  My wife and I have been "working" with this company for over a year now on our movement and we are finally comming to a resolve with over $9000 worth of damages and losses.       It is unfortunate to say this company has no respect for their customers, nor our military service members. I can almost guarantee there is only one employee that is at a collegiate level and that is the financial advisor. The rest of the company is below par with their communication capabilities or common sense. If you appreciate speaking to a wall, this is the company to utilize. I regret the second these people picked up our shipment, you will too.

Service cost: $15

I used the moving company Stinelli Brothers ( Arpin Van Lines ) & I most say they were absolutely GREAT!! I don't know what other people are saying with their crazy reviews, but they made everything go smoothly. From the begginning when I spoke to the consultant Ricky, he set up an estimate sat a price of $1635.00 for my move from Pittsburgh, PA to Jacksonville, Fl. IT WASN'T A PENNY MORE NO HASSLES!! The MOVERS WERE POLITE & CAREFUL. They gave me an arrival date & time for Pittsburgh, PA & a delivery date & time for Jacksonville, FL & they were PUNCTUAL! Everything arrived safely & no damage to my property! I HIGHLY RECOMMEND STINELLI BROTHERS & ARPIN VAN LINES!!

Service cost: $1635