AnyVan

Terrible experience. Arrived late because they didn't read the instructions about parking at collection point.. Then at the drop off end because of a mistake on the form they refused to take a sofa and table up to the first floor and dumped them in the hallway on the ground floor. I had to beg them to move it in so I could even shut the front door. I pleaded with them to help - it would have taken 10 minutes for them to finish the job and I was happy to pay any extra. I live alone and am now left with large items of furniture in my hallway blocking my exit and trying desperately to find someone to help me move them. A distressing experience and I couldn't believe how unkind they were to leave me in that situation.

Move size: Partial Move Service cost: £110

We have had a truly awful experience with Anyvan. We were unable to travel due to COVID restrictions and so contacted Anyvan to collect all items from my recently deceased Aunties house and deliver them to us. Our original communication/booking went well, we booked boxes/packaging, listed all items and gave a detailed explanations of what we required - this was detailed in an email to ourselves, agreed and paid for. On the day, we received a phone call from the drivers who had arrived at the house without any boxes/packaging and no idea at all of what they were required to do. My husband spent most of the day on the phone to them trying to explain all that was detailed in the original booking. At the end of the day, we received an automatic call saying that there were extra's added and if we didn't pay the extra £200+ then things may be left! We paid the extra as we were so worried about not having everything brought to us. When the van arrived the next day, my aunties belongings had been thrown in, there was a broken picture, the boxes were packed upside down and there were a number of items missing. We have had numerous emails conversations and telephone conversations with the company requesting the additional £200+ back partly as compensation and partly because we should never have been charged it in the first place. The company have passed us around, fobbed us off and continually twisted events and changed information. Do not use this company!

Move size: 4 Bedroom Home Service cost: £15000

Reply from AnyVan

Updated 2 hours ago

Good Morning John,

We are sorry to hear you are unhappy with your AnyVan booking.

AnyVan's prices do work on an inventory basis, therefore, should there be additional items, we do need to charge for these to be taken. Should the funds not be able to be paid, we cannot guarantee that they would be transported with the remainder of your load.

"This is not made clear when making your list, which I thought was just a quote for your quote?"

It should be made clear so that people like myself with mental health issues can understand what it is for.

Upon review, we can see that the move was initially rescheduled free of charge as our team understood your personal issues and this would normally be a chargeable rescheduling.

"untrue the first reschedule was charged at 50% of the original quote because the removal men wouldn't take my stuff because it was improperly packed. The second reschedule was not charged because I was not able to move due to the stress of the first visit and I was due to move Wednesday 26/05 /2021, and I rang to rearrange the date on Sunday 23/05 /2021, which was over 48 hrs that was required to not incur additional costs "

Upon further review, we can see that you requested to cancel the move when the drivers arrived for the second time as you were unwilling to pay for any additional items to be taken. Unfortunately, if you do cancel your move on the day the job is commencing, you would not be entitled to any refund.

"Had I understood about the list being used as the inventory then I would not have accepted your quote and I would have gone to a proper company who visit your home to give a no quibble price. Which is what I am having to do now?"

We do apologise for any inconvenience this may have caused.

" It has not only been an inconvenience but a detrimental factor to my health, both mentally and physically.

You pride yourself being associated with a mental health charity? Don't you think that it is time to recognise the problems that people like me face and have to handle themselves, without penalising them for doing their best to understand and try to do themselves because there is no one there to help or explain things?

Not so kind regards, £610 less from my savings, anxiety and stress levels at an all time high and utterly disgusted with help and consideration given to a person who suffers with a debilitating mental and physical health condition.

John Charles.

Ps you should be ashamed of yourself especially when you are supposed to to support the SANE charity?

Kind Regards,

Charlotte

Move size: 2 Bedroom Home Service cost: £610

Moving house is stressful enough without the stress of an incompetent service!

Damage to the washing machine and wallpaper in the home. Piping was not removed from the wall and would have been left if not seen by ourselves. Removals team informed us they would be picking a sandwich up on route to the new house, 1.5 hours later they arrived (7 mile trip). Called anyvan to query where the team was as we were stood at the new property with nowhere to sit, tired and hungry as belongings were on the van. They told us there was a problem qoth tracking and that the van woukd not be stationary as suggested. Items were pushed across a brand new wooden floor rather than being lifted. Unexpected change occurred with items being taken, anyvan informed us that the additional charge would be £75.00 and would be taken from our bank account. £125.00 was taken! I was informed this was a service charge, explained that I was not told there would be a service charge, this was looked into and then the decided it was a fault on the system. All round stressful service, would not recommend!

Move size: 4 Bedroom Home Service cost: £700

Never ever use this company!!!

I booked for a 10am start because i have a sick elderly disabled person living with me.The driver phoned at 8.30 am which woke her up,they wanted to start then. This was the start of a terrible day.

The 2 delivery guys told us it was Ramadan and that they were fasting which accounts for the fact that they were weak and tired.This did have an impact on their performance throughout the day.

The two removal men had the worst Body Odour i have ever smelt in my life.I had to wear 2 Covid masks but i could still smell it and the odour lingered in each room they went in the whole day.

They couldn't understand even basic words/instructions in the English language. I took it slow and tried to explain but they just had a glazed look in their eyes and just kept saying 'Yes Boss'.

For example there were 3 TV sets over 40' which were on the booking form.I had omitted a 4th TV by mistake. As we had only paid for 3 (over 40') i told them to leave the small one and take the big one but they left the largest and heaviest 66'.

They then called and offered to take it for £37 cash, that's a nice little fiddle on the side...

Considering 2 garden tables were paid for on the order i actually only ended up needing 1 there could have been some kind of compromise here.

They had No packing materials WHATSOEVER!

They have damaged furniture and scraped newly applied wallpaper, also chipped paint. I do have photographic evidence of this. If they had understood and followed my instructions this wouldn't have happened. I even told them to take the empty drawers out of a chest so it would not catch the wallpaper but they just went ahead when i was in another room.

In both houses they had used the bathrooms without asking any permission and urinated all over the seat and floor area.I believe because of their attitude the they had done this on purpose.

I genuinely think this was the first house move they had ever done. One of them actually pointed to a normal coffee table and asked me what it was.

My electric bed was brought downstairs without the 2 bases being separated, i told them it was very heavy on the order form and all they did was complain and because they didn't carry the base parts separately or let me know when the bed was going as requested several times they have trapped cables that operate the motor as well as other damage to it and now it is inoperable!

There were some pieces of the bed mechanism which came off during the rough man-handling of the frame.I have no idea where the parts belong.

This bed alone cost well over £1000 and was used every night by a disabled person. NOT NOW! Thanks a lot!

They knew the sizes of furniture when the order asked for them but arrived in a van that was obviously too small, this meant they had to do a second trip,they disappeared for 5 hours and finally finished at 11.30pm.

There were no calls or texts offering an explanation for their absence at all. It was only when we went on the 'chat' and had messaged a customer service representative that they called after she said she would contact them. We thought they had run off with our medications and goods so it was extremely worrying.

I chose this company because of the glowing reviews from other customers on the internet.

I felt really stressed out disappointed with their general unwillingness to do their job correctly.

I wish i could give zero stars. I'm totally dissatisfied with their service.

Would i recommend these 2 cowboys or this company? NEVER

Update:

I have now provided photographic evidence of most of the damage caused to Anyvan.com.

Yesterday I received an offer from them for the paltry and insulting sum of £140 for the damage caused to my home and furniture!

£140 won’t even cover the cost of a technician to review the damage to the motorised bed mechanism.

Because of their workers lack of care, training and expertise in the job, a registered Disabled man can no longer benefit from the use of an electric mechanical bed! The bed is completely not usable or fit for purpose.

There has been no offer to repair or replace the bed. It’s disgusting customer service from Anyvan.com

Tomorrow I am seeking professional advice and direction from my legal representative. I am not accepting £140 compensation.

I will seek a true and fair amount to cover the irresponsible damage caused by Anyvan’s employees.

This is a true and factual statement about our experience using any van.com

Mr Paul Harris and Mrs Patricia Newbery

Move size: 2 Bedroom Home Service cost: £410

I have to give 1 star because I can't give 0.

1. The driver was 2 hours late without any notice.

2. The driver was surprisingly rude and threatened me if I don't pay 30 GBP now they would drop my stuff on the street. He said he was late because of other customer's faults. (I totally understand because their main job was to blackmail, instead of sending luggage). I would doubt their online ranking, must be fake paid ranking optimization.

3. The customer service did nothing but asked for immediate payment.

4. I had no choice but had to pay for an extra 30GBP and the driver said he would arrive in 15 minutes.

5. I waited additional 30 minutes then the driver said he had to deal with another client so he would arrive in 1 hour.

Move size: 1 Bedroom Home Service cost: £159

AnyVan sounds like a bunch of cowboys at first glance rıght.. Well as ı found out to my cost recently AnyVan ARE a bunch of COWBOYS. Use them at your peril

July 2021 I had been looking for a second hand Merc and after doing my research I scanned the classifieds and bought a car privately. As I am out of the UK for the time being at least I intended to have the car collected directly from the previous owner ın Cheltenham and as ıt wasn’t taxed have it trailered to storage ın East Grinstead. A trip of 130 mıles.

I cast around for a company with some sort of pedigree and although there’s plenty of folk out there few even bothered to respond to my enquiries and most of those that did baulked at a car weighing 1800kgs. So it came down to the real professionals i.e. a pucker haulage company or a company who transport super expensive sports cars using bespoke covered trailers (you may have seen them ın the classic car magazines ask them for a quote sometime) So it came down to two options who each wanted a kings ransom or AnyVan who quoted 220 quid

With AnyVan you pick your day pay the fee and they allocate you a driver. The driver contacts you by phone. I had picked the followıng Wednesday I alerted all to the arrangements and then ANDY my driver called and asked if he could collect the car a day early on Tuesday as he saıd he was in the area that day but he would stıll deliver it on Wednesday. I should have said no but i thought the price reflected a little flexibility and Andy assured me the car would be locked in a garage overnight

I contacted the prevıous owner of my car and he agreed the new date and after the car was collected he sent me two short videos and two photos including the car departing hıs premıse. These were time and date stamped and the car ıs seen on its way at 15.43hrs The car arrived late on Wednesday and the recipient a car storage company advised the driver made an excuse he had van problems due to the hot weather

Two weeks later I get a parking ticket through the post the time on the ticket is Tuesday 16.20 the locatıon a few mıles along the route from Cheltenham at an abandoned BP Servıce Statıon that companıes lıke Euro Car Parks prowl for unwary victims

I contacted the previous owner who confirmed pretty much what i already knew and I then contacted AnyVan and usıng the web app ı advısed them the story sent them the parkıng tıcket and offered to send them the vıdeo evıdence. Iasked that they pay the fıne or reınburse me part of theır fee . After two chats ı receıved a phone back and the lady ın questıon advised that they would need to speak to the driver and they would call me back ın the comıng days. Despıte chattıng wıth them a further three tımes over the next three workıng days and requestıng a decısıon they never dıd get back to me. . I ended up payıng the tıcket myself.

The ability to track the progress location of your transport promised by AnyVan is just nonsense as it clearly relies on updates from the driver there is no real time tracking. One thing is for certain my car was abandoned for 40 minutes. A parkıng tıcket but ıt could have been a lot worse. So the next tıme you are lookıng for someone to tansport your car take note and ask what are you saving if you loose your car.

DONT TRUST AnyVan.

Move size: Partial Move Service cost: £209