Anthem Moving LLC

This company should be out of business Do Not Trust these people they will not stand by a contract they broke a lot of my stuff jammed in a truck an strapped to the outside of the truck showed up the day of the move charged me and extra 3000 dollars after price cote of 3300 final price 7400 gave no time for me to go to the bank had to take a cash advance on a credit card at 200 service charge DO NOT USE THIS COMPANY THEY ARE CRIMINAL IN THERE BUSINESS PRACTICES ID GIVE NO STARS.

Move size: 2 Bedroom Home Service cost: $7400

Stay far away from this company. It's the most unprofessional and unorganized service we've ever experienced. The driving people themselves were nice but the people running the company are completely not trustworthy.

1. Finished loading after midnight keeping neighbors awake with noise.

2. Promised us we would have our stuff within 3-6 days but took 34 days. Didn't call ever to let us know the status of the move during the month so we had to sleep on the floor for the entire month of July. This caused us some neck pain and chiropractic bills.

3. Lost at least 5 items and broke many more. The actual delivery came in two separate trucks at two separate times. They dropped other peoples items off with ours.

4. Lied to use saying they wouldn't charge us the rest of the delivery fee and then told the drivers that they said no such thing.

The list goes on and on. Do not trust this company with your things. They will take your money and hold your stuff hostage.

Move size: 2 Bedroom Home Service cost: $4500

In a technologically advanced world we live in, Anthem Moving can’t find or track their subcontracted truck drivers. They seemingly cannot contact them either. The claim website wouldn’t work for me after five attempts. False promises galore over six months. I’ve been waiting four months for a redelivery of my three things that were misplaced. I’ve received 80% of my things in decent condition from IL to AZ and I am grateful, but I paid over $2,000 for an incomplete job. I wouldn’t recommend any “professional” moving service. Move and oversee your own things.

Move size: 2 Bedroom Home Service cost: $2300

I waited a month to write this review to give them a chance to find the items that were lost. I’ll start at the beginning.. Adrian gave me all the information for my move & assured me she would be there to answer any of my questions. I found out quickly that was not true. The “direct” line to her was not to her at all. I could never get to speak with her again.
I was told someone would call 2 weeks before my move to get an update, in case I had more or less items. Did not happen.
I was told someone would call me on a specific day to tell me when the movers would pick up my household. Did not happen. Only after I called at 4:30 on that day, did I receive a call back. They said someone would be there in the afternoon. They came at 7:30 at night. They said I had too much more stuff that it would be $1200 more. They only take specific types of payment so you have no recourse if you are not happy with the service. I called Customer Service and couldn’t get through.
I called the number that Adrian gave me to discuss this but was told by a man (Jordan?) that he could not help me but I would have to call customer service. When I tried to explain that I couldn’t get through, he hung up on me. Hung up on me. (Is hen I got through to CS they said he had meant to put me on hold but where you work do you put someone on hold when they are mid sentence?)
It took more calls and 6 days for my things to be delivered at which point the movers said they were going to charge me extra because it was too far from truck to my apartment. (When I made the initial arrangements it was to move in on the 12th of July. It’s in the contract that says it can be 5-7 days depending on drivers time on the road. I moved from Jersey to Massachusetts. You might not see that portion of the contract at initial contact but don’t make specific plans on dates..)
I was delivered someone else’s box and I am missing multiple items. I called Customer Service and was told she would look into my missing items and call me back on Friday. 4 weeks ago. No call back
Bottom line- This was a horrible experience. The company picks up multiple locations and delivers multiple locations at the same time. If you are moving to another state spend the money with a company that values its customers and does what they say they will do. With this one, they get their money and they are done with you.

Move size: 1 Bedroom Home Service cost: $3900

DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. If I could give 0 stars I absolutely would.

I scheduled a pick up for 7/15/2019 back in April, 3 months prior to the scheduled services. When it got closer to the move date, I called to confirm, and the date was confirmed as a range from 7/15-7/16. I asked if it could be 7/15 as that is what I initially requested, and I was told they would write down that I preferred 7/15. I was then told I was going to get a call to review the items within a few days and I never did. I called back and was told that they did call me and left a message, but I never received one. The items were reviewed and confirmed.

On 7/14/2019 I got a call to say they movers would be at my house between 9-11 am on 7/16. We waited during that time and never once received a call. At 11:30 am, I called and was told that they would actually arrive at my house from 4-6 pm with no reason as to the delay.

At 7/16/2019 at 6 pm, I called back in to check on the truck. While I was on hold, the driver of the truck called the alternative phone number I left and stated that they were having truck issues and that they could get to our house "late tonight or early tomorrow morning." We said early tomorrow morning would work and the driver stated they would be at our house at 6 AM on 7/17/2019.

At 7 AM on 7/17 we called the driver to check in and was sent straight to voice mail. I then called Anthem and was told that the after hours care would send in a note.

At 8:30 AM we tried calling the driver again and was sent straight to voicemail once more. I then repeated this issue to the after hours care and they said they would mark it as urgent.

I called at 9 AM to talk to someone that actually worked at Anthem and was told that they don't open until 10 AM even though online hours list they're open from 9am-6pm.

At 9:30 AM, we called back to cancel our services. We had a viewing scheduled for our house at 1:30 pm and needed everything out of the house by 1 pm so we could clean and get it ready. Theodore at Anthem (who was actually very nice and helpful) called the driver and actually got in contact with him. The driver stated that he was still in Cincinnati, OH because a job ran over and could be at our house at 1 pm.

This did not settle well with me for multiple reasons. 1) I was told the day prior that they were having truck issues which ended up being a blatant lie as they were still working on another job. 2) Our house needed to be vacant by the time they would arrive. And 3) Cincinnati, OH to my pick up location is an 8+ hour drive and the time frame they gave me was simply impossible.

I then contacted Adam, the General manager, to ensure our services were canceled. He told me I was told the wrong information and our driver was actually in 30 minutes away. However, they were unloading another delivery and wouldn't be able to come to our house until 1 pm still.

I continued to request a cancellation and it was finally "confirmed." However, at 8 pm on 7/17/2019, I got a call from the driver, who was very unprofessional, asking if I wanted them to come to the house to pack our things. I asked if he was told that I cancelled my services and he stated he was told just to call me.

I'm actually relieved they never showed up because I would not have trusted my things with them. We ended up renting our own truck and driving 8+ hours to our final destination and even saved $1000. I'm requesting my $1,100 deposit back as well, but given their track record with non-existent communication, my hopes are very low.

Move size: 2 Bedroom Home Service cost: $3550

I'm so thankful I chose this company to do my move. Don helped me understand the process about how the whole moving process works. I had never moved across the country before. As a single mom he eased my stress. Along with mike, in customer service was there for all of my questions. Also not having to break down anything or pack was awesome. The guys that showed up to do the move were completely professionals. If I ever need to move again. I will definitely use them again! They were a couple hours late on delivery but the quality of the move was well worth it!

Move size: 4 Bedroom Home Service cost: $7300

We used Anthem to move my mom to PA. She arranged the service and I was skeptical after reading some of their reviews but it was already booked. We had to move our original move date and it wasn't a problem. The guys worked quickly and efficiently, and were all super sweet. We have not found anything that was broken in the move, and they delivered everything the same day it was picked up, even beating us to the new house. We experienced good customer service from the office, and they refunded us the bulky item fee for the pool table we ended up not taking, just as promised. The total charge for the move did end up being more than originally quoted, but from reviews I've read on a million different moving companies, that seems to be what every company does. I'm guessing they have to do that to be competitive, so whatever ANY company tells you it's going to be, expect it to be more. But we would definitely recommend Anthem.

Move size: 4+ Bedroom Home Service cost: $8000