Anthem Moving LLC

DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. If I could give 0 stars I absolutely would.

I scheduled a pick up for 7/15/2019 back in April, 3 months prior to the scheduled services. When it got closer to the move date, I called to confirm, and the date was confirmed as a range from 7/15-7/16. I asked if it could be 7/15 as that is what I initially requested, and I was told they would write down that I preferred 7/15. I was then told I was going to get a call to review the items within a few days and I never did. I called back and was told that they did call me and left a message, but I never received one. The items were reviewed and confirmed.

On 7/14/2019 I got a call to say they movers would be at my house between 9-11 am on 7/16. We waited during that time and never once received a call. At 11:30 am, I called and was told that they would actually arrive at my house from 4-6 pm with no reason as to the delay.

At 7/16/2019 at 6 pm, I called back in to check on the truck. While I was on hold, the driver of the truck called the alternative phone number I left and stated that they were having truck issues and that they could get to our house "late tonight or early tomorrow morning." We said early tomorrow morning would work and the driver stated they would be at our house at 6 AM on 7/17/2019.

At 7 AM on 7/17 we called the driver to check in and was sent straight to voice mail. I then called Anthem and was told that the after hours care would send in a note.

At 8:30 AM we tried calling the driver again and was sent straight to voicemail once more. I then repeated this issue to the after hours care and they said they would mark it as urgent.

I called at 9 AM to talk to someone that actually worked at Anthem and was told that they don't open until 10 AM even though online hours list they're open from 9am-6pm.

At 9:30 AM, we called back to cancel our services. We had a viewing scheduled for our house at 1:30 pm and needed everything out of the house by 1 pm so we could clean and get it ready. Theodore at Anthem (who was actually very nice and helpful) called the driver and actually got in contact with him. The driver stated that he was still in Cincinnati, OH because a job ran over and could be at our house at 1 pm.

This did not settle well with me for multiple reasons. 1) I was told the day prior that they were having truck issues which ended up being a blatant lie as they were still working on another job. 2) Our house needed to be vacant by the time they would arrive. And 3) Cincinnati, OH to my pick up location is an 8+ hour drive and the time frame they gave me was simply impossible.

I then contacted Adam, the General manager, to ensure our services were canceled. He told me I was told the wrong information and our driver was actually in 30 minutes away. However, they were unloading another delivery and wouldn't be able to come to our house until 1 pm still.

I continued to request a cancellation and it was finally "confirmed." However, at 8 pm on 7/17/2019, I got a call from the driver, who was very unprofessional, asking if I wanted them to come to the house to pack our things. I asked if he was told that I cancelled my services and he stated he was told just to call me.

I'm actually relieved they never showed up because I would not have trusted my things with them. We ended up renting our own truck and driving 8+ hours to our final destination and even saved $1000. I'm requesting my $1,100 deposit back as well, but given their track record with non-existent communication, my hopes are very low.

Move size: 2 Bedroom Home Service cost: $3550

I'm so thankful I chose this company to do my move. Don helped me understand the process about how the whole moving process works. I had never moved across the country before. As a single mom he eased my stress. Along with mike, in customer service was there for all of my questions. Also not having to break down anything or pack was awesome. The guys that showed up to do the move were completely professionals. If I ever need to move again. I will definitely use them again! They were a couple hours late on delivery but the quality of the move was well worth it!

Move size: 4 Bedroom Home Service cost: $7300

We used Anthem to move my mom to PA. She arranged the service and I was skeptical after reading some of their reviews but it was already booked. We had to move our original move date and it wasn't a problem. The guys worked quickly and efficiently, and were all super sweet. We have not found anything that was broken in the move, and they delivered everything the same day it was picked up, even beating us to the new house. We experienced good customer service from the office, and they refunded us the bulky item fee for the pool table we ended up not taking, just as promised. The total charge for the move did end up being more than originally quoted, but from reviews I've read on a million different moving companies, that seems to be what every company does. I'm guessing they have to do that to be competitive, so whatever ANY company tells you it's going to be, expect it to be more. But we would definitely recommend Anthem.

Move size: 4+ Bedroom Home Service cost: $8000

Stay Away
poor communication between who are in the office and the truck drivers.
so you will not have ETA ,
you call , they took your information but no body call you back to give you the estimate time to arrive .
poor, gap, bad communication between them . also I noticed the truck driver they don't follow what's been told to them , they don't go by order or any rules.
the people in the office are not helpful except Sara.
she could refund me about 600$, but still not satisfied because is been 30 days and I didn't fet my stuff yet.
she refund me because they admitted it they delay.
not satisfied , I start feeling my stuff is gone.
some people got there stuff within one week and some took 40 days, and the silly thing is no difference of what they pay.
you could pay 1000$ and your stuff could be arrive within 40 days or could be arrived within 5 days..Silly.
I will not recommend dealing with this company at all.

Move size: 2 Bedroom Home Service cost: $3200

If I could give this place zero stars I would. This company completely screwed us over. We booked with them a month in advance to help us move furniture from a Pod into our new apartment. Two days before the date we had set, they called to say they were running a day behind, which completely threw everything off since we planned to move in that day and my husband already called off work, we had to get everything changed which was a hassle but we weren’t too worried since we figured it would just be 1 day without our furniture. The next day comes and they said they would meet us at our pod from 10 to 2. My husband and I live about an hour away So he called them that morning to confirm they’re still going to be there and they said yes. Once 1 o’clock comes we start to get worried since we have not heard from them, My husband calls them and they said they will call us back once they “figure something out” Which did not make sense because this was already planned. Once 2:30 hits They tell us their truck broke down. I understand things happen but I feel like this company is full of [EDIT]. My husband and wasted his time driving an hour to show up in a pod that since he was alone he couldn’t even get any of the stuff from. Now we’re working on getting a refund and calls are going straight to voicemail. I’m not someone who writes reviews but I thought I would save someone else the hassle. Do not trust this company!!

Move size: 2 Bedroom Home Service cost: $1300

The worst moving experience I have ever had! it took multiple phone calls over the course of many days prior to my moving date to find out when the truck was coming. On the day of moving, I again had to call to find out when the truck was coming (despite their claim to call 2hrs before arriving) and they arrived later than when the dispatcher stated they would be there. I was told same day delivery over the phone however, they arrived late and took their time loading the truck to ensure no same day delivery. The guy even had the audacity to ask for a tip at the end of day 1. The inventory list was the vaguest list I have ever seen. The driver/guy overseeing the move and dealing with the paperwork demanded I pay in cash but when I called the company, they said they can take cash/certified check and if the guy were to give me trouble again, that I call the company in front of them - super sketchy!! On day 2, I had to personally go to the truck to ensure they unloaded all of my boxes otherwise they would've left with a good number of my items, and even still, due to poor inventory list, I still lost a box (of pots and pans). When I called the driver to tell him (about 15mins after he left), he told me he would check the truck and call me back but I got no phone call. I filed a claim obviously, along with claims for my damaged furniture - dents and scratches on all the furniture. God knows if I will get my money claimed for those lost/damaged goods because the inventory was [EDIT] garbage - poorly seen on the carbon copy paper that I have.
I was told to be warned that these companies do [EDIT] like this and I am forwarding the same warning to others who would like to use Anthem Moving Services for their moving. Absolute garbage and I would give them 0 stars if I could. Do NOT use this company.

Move size: Studio Service cost: $1263

Absolutely the most stressful and unprofessional experience I've ever had with a company. I don't understand how they're in business.

The movers who picked up my stuff didn't arrive until almost midnight (4 hours late), parked illegally, and then blamed me to the security guard (who spent the next hour yelling at me). They left without giving me my inventory list or insurance paperwork, leaving a bunch of moving materials in my hallway. I complained to the rep I'd been talking with, who promised Customer Service would be in touch. They never were.

The next three weeks (21 full days), I had to call customer service over and over to figure out where my stuff was (no one knew), when it would arrive (no one knew), or when I would get my insurance paperwork (I have yet to receive it). I understand there's a level of uncertainty with long drives across country, but if I hadn't hunted down the information I would have been sitting in an empty apartment for three weeks with no information or check-ins.

When the movers finally arrived, they got here in a different truck (despite the rep who'd sold me on the company by promising that they'd never move my stuff off the initial truck). This new truck was too big to get to my building, so I had to pay an extra $100 "long carry charge" out of pocket.

There was damaged furniture, a broken mirror, and a suitcase with an old laptop and about $200 worth of exercise gear was completely missing. I legitimately considered not even calling about it because it was worth $200 just to never have to talk to these people again.

Now I'm in the middle of filing a claim (which was like pulling teeth because the initial movers left without giving me the inventory list or insurance). The only way they will be able to redeem themselves even a bit is if I can get this suitcase back.

If you're considering Anthem Moving, run in the opposite direction. It's not worth the "match or beat" price. You end up spending the money you saved on hidden fees, time spent on the phone, and lost luggage.

Move size: Studio Service cost: $1500

In dealing with this company I have found that I was not told the truth about cancellation of my move. I was told by Michael over the phone that I could CANCEL ANY TIME and would only be charged a fee of 150.00. Not once did he mention that I had to cancel within 48 hours to receive the refund. He stated this several times when I was hesitant to hire them, he also stated that they could not take my credit card because they could not prove that it belong to me, that I would have to send them a e-check for the deposit of 1014.00 which I did like a dummy. I also did not read the six page contract he emailed me because I believed what he told me over the phone, which I think they know that most people don't read the whole thing. Our move was scheduled for Aug 30, 2019 I called on July 2, 2019 to cancel the move and also send a email stating the same on July 3, 2019. After numerous phone calls I was told I was not going to get a refund. DO NOT TRUST THIS COMPANY all I want is the 864.00 refunded to me.

Move size: 2 Bedroom Home Service cost: $2949

I had a very similar experience to what everyone else is saying. In fact, I wouldn't be surprised if the 5 star reviews are all staff. I called to get a quote and was told they could move my stuff within my budget. They seemed very professional at the time going over all of the contract and inventory. I was basically moving bedroom furniture and boxes. Not a lot and I was told multiple times that the space allotted for me was more than enough. Because "things change," I couldn't be given an exact date when the movers would pick my stuff up but was given a 2 day range. I thought this was weird because I've selected exact pick up dates before, but went along with it. After calling the night before the pick up date range, I was told that they still couldn't tell me when the movers would be there. At this moment, I realized how disorganized the company was and wasn't even sure anyone would actually get my stuff but it was too late to find another company. The day of the pick up, the driver called to tell me they had truck issues and would be delayed..of course. I was leaving at 7am to drive up to VA from GA the next day so the company needed to find an alternative option fast. There was no back up plan because the company doesn't really seem to care about the actual move. The driver had to show up at 6am, 6 hours after my lease was technically over so that's another issue, in a rented Penske truck (not official at all), and then told me I had too much stuff so it would be an extra $1000. He said I could contact customer service to work this out and I wouldn't have to pay it until delivery. I had no other option at this point, so I said ok. My new apartment building has a strict move in policy with hours and days that it is allowed, which I told the company multiple times, and of course the driver shows up outside of that window. For some reason, the driver then decided to drive my stuff all the way back to where I was moving from instead of putting it in storage in the new location. Or so this was what he said to make me feel like they were trying to make a timely delivery. No one in the company returned my calls when I asked about the extra $1000 charge, or when I should expect my delivery. It was up to me, the customer, to repeatedly call and wait on hold to get any idea of what was going on. Once again, completely unprofessional. I was promised 5 different times about my delivery date. After being lied to repeatedly and no one responding, I left a voicemail and sent an email to Adam that I was filing a claim with the Federal Motor Carrier Safety Administration and magically Sarah called me within 10 minutes. There are no words to explain the level of frustration from this process. Sarah admitted that there is no reason I should have to pay an extra $1000, so that was a win. It is clear the strategy is lock you in at a low price and then add on at pickup when you have no other option. I'm sure some people just pay the extra amount, and if the customer fights it, then they claim its a mistake. The driver finally showed up the next morning after driving all night since my stuff was still 10 hours away. The driver seemed just as annoyed with the company as I was. If I had known what moving with Anthem was like, I would have dealt with the hassle of using a u-haul and packing/moving on my own. And if you did have a horrible experience with Anthem like the rest of us, file a claim with the Federal Motor Carrier Safety Administration so they can't continue this practice.

Move size: Studio Service cost: $1500

If you value your items and time. DO NOT USE THESE MOVERS. James is a liar, could not reach him after signing the contract. We also told them the size and number of items we had, the movers came and charged extra. The initial price they quote is not worth the headache you will go through. IT WAS A NIGHTMARE, calling everyday to receive false delivery dates. They also do not tell you that your things will go to a warehouse first and be devanned. BROKEN PROMISES, they say they will call you back, no call. This is a true review, not a paid one. They deserve a ZERO for service. DO NOT USE THESE MOVERS #HORRIBLE. You will spend many nights worrying about your things, trust me it is not the worth the initial quote. Don't believe those reviews that they have good service. TRUST ME, THEY ARE HORRIBLE. #ZERO RATING.

Move size: 1 Bedroom Home Service cost: $1700

If I could remove stars, I would. Where should I start. From the minute I gave my deposit, this whole scenario was a scam. I completed the inventory with Al on the Telephone, and completed the list to make sure that everything was set. I wanted the most precise estimate. Lo and behold, when it comes to moving day, they stated that my items would take up more space then estimated. This difference was not a small one. In fact, would cost an extra thousand.

The next insult was that they could not fit my washer and dryer. I had to call every single day to make sure they would pick it up---two weeks later!!
Once my shipment was delivered to my new address, the washer and dryer was not with the items. I had to wait 4 WEEKS to get my washer and dryer. (This was after calling every single day).

As far as the delivery of the items, every single item was dented or damaged. Out of 3 chairs, two were damaged and unable to be used. All of my bedroom furniture had major dents that cannot be repaired.

Long story short.

RUN AWAY! Do NOT allow them to convince you that this is a good deal. This is not a way to do business. Save yourself the headache, the loss of funds, and the frustration.

Move size: 2 Bedroom Home Service cost: $3500

I spoke to James at Anthem in Union City, New Jersey. He was very nice and professional! He Needs to know what is going on at The Anthem in Las Vegas, NV. I am just shocked at how many of my things were broken and/or damaged! I just went through the 2nd to last box which I packed.. double wrapping everything! I have been in tears! Sentimental and Valuable Things! All ruined!! I will try to find a claim # and a complaint # on my own as Nobody will call me back!
If this does not work, I will be taking them to court!

Kathy Gallagher- moved from Fairfield, CA to Henderson, NV.

Move size: 2 Bedroom Home Service cost: $4000

This company if you want to call them that is the biggest rip off ever.
I too spoke with James and got a quote for a move from Kentucky to Texas. I was quoted $7000. The day came and went that they were supposed to come and pack us up. I called and they told me they would be packing and loading on the same day. The packers finally showed up and the cost was more than double upon seeing how much stuff we had. It went up to $17000. Of course the
semi shows up already over half full. They guarantied that our stuff would fit. 11pm rolled around and they had over half of our stuff still to load. They had removed someone elses stuff and just piled it into our carport while they went to find a hotel for the night. The next morning when they returned there was a new contract written up for $21000. Of course we were searching for the contract that was signed by us and the movers for $17000 and it was no where. We spoke with Adam and told him that we refuse to pay a penny more. He told the packers to go ahead and do it for the $17000. So as the day went on and the truck filled up we were informed that they couldn't take the rest of our stuff and would have to pay $1700 for another truck to take it. Needless to say we were furious. The driver of the
semi left as soon as he was full. We waited for the other truck to be loaded. Of course they ran out of room on that truck to and so there were a lot of significant items left behind. We got In the car and started driving to Texas. We told them that they could'nt deliver our stuff for 4 days. In a day and a half the truck driver called and said he wanted to deliver our stuff, it was 9pm. He was told he would have to wait until morning , about 8am. Then we called him back and told him we would have to wait for the bank to open so make it 10am. He told us if there were any more delays he is going to start charging us. That didn't fly. We threatened to get the transportation Dept. out there to check his log book. So a lot of our stuff was damaged. We went through the claim process only to get $147. But no wait..We never got a penny. Now their phone number is not in service.

Move size: 3 Bedroom Home Service cost: $17000