Anglo Pacific

I probably won't get my money back but hopefully this will direct other customers to use another company as this is still happening.

I used Anglo Pacific following a referral however the customer experience has been shocking. I was moving from the UK to New Zealand and instructed Anglo Pacific in January 2017 to undertake the move. I was not made aware that the Wellington port had been closed since November 2016. Once the shipment had arrived another NZ moving company sent me a bill of 400 dollars as the shipment had to go to Napier then be transported back to Wellington port. I complained that I was not made aware of the port closure at time of booking and would expect them to pay the charge for their oversight. They apologised via email and stated in writing "Once “Force majeure” had been declared in Wellington we did not have any indication in to how long would be in place for and we/I thought it may only be for a few weeks. I appreciate that you were not initially made aware of the charges"

however they still refused to settle the extra cost. They kept referring me to their terms and conditions which states "Force Majeure", protecting them from natural disasters etc. I agree this should be in place for after a customer engages in a contract and an unforeseen occurrence happens. In this case the port had been closed for three months! There are similar reviews on this site and others with similar tones, Doug Dyer the manager dealing with me was not helpful at all and customer service non existent.

Service cost: £3000

My baggage was sent by Anglo-Paciffic with cheap DHL parcel service, despite promising careful baggage handling. There was more than a week of delay and boxes had to be opened and items destroyed, due to the promised road service at the point of sale, was not actually available. Almost everything solid was broken on arrival and some of my suits where torn by fragments of hangers. Anglo-Paciffic refused to compensate me and only tried to discourage further inquiry by passing me to 3rd parties.

Service cost: £600

I have sent boxes from London to Sydney over 12 weeks ago. I had no updates or contact from AP. I finally contacted them to find out where by boxes are, and they told me that they were with Allied Pickfords in Sydney and I was provided with a contact I have tried this contact repeatedly, and constantly get an out of office message. I contacted Allied Pickfords directly and was told that my boxes have already arrived but that they have not been provided with a contact number for me or my customs forms. That was two weeks ago, and I still have not got any update or my boxes.
This is very upsetting and I will not be using them again.

Service cost: £270

Absolutely disgusting company. Anyone who is thinking of moving anything with them think twice.

They destroyed over 500 pounds worth of expensive china due to incompetent packing. We had insisted on packing everything ourselves to avoid such incompetence but were denied and fed false information by the packers.

Their guarantee is an absolute joke too. 30 days is nowhere near enough of a time frame for disputes; who can unpack a large family's worth of things in 30 days after moving to a new country?!

Customer service is unempathetic as ever; why should they? They already took off with your money.


Look anywhere else apart from these guys. Most of their glowing reviews are fake and complete bs.

Service cost: £4500

Anglo Pacific are an absolutely terrible shipping company. Their customer service is appalling, they are incredibly rude and unhelpful and I would caution everyone against using this service at all. They lose bags and simply do not care about their customers. Avoid them at all costs. The rebiews on their official website must be made up because they are certainly not representative of the company. They seem great until they actually pick up your bag at which point all care and customer service is lost.

Service cost: £112

Excellent and professional service. Anglo-Pacific's quote was spot on (other shippers had grossly overestimated). Goods arrived well-packed, damage-free and on time (with a courteous call from the delivery team 30 minutes before arrival). In fact, we were given a specific arrival time between 8-9am (rather than the usual estimate of between 8am - 5pm), so we were able to get on with our day rather than wait around. The agents Anglo-Pacific used in Canada were very helpful in dealing with customs. Recommend.

Service cost: £4200

We paid extra to have our belongings couriered to ensure the safe arrival of them, however when they arrived we found many of the boxes squashed and broken. All of our boxes had 'low value' on them, even the tv's, none of them had any 'fragile' stickers on even though we had to list everything inside and they could see that some of the stuff was fragile. Numerous items turned up broken, they were all safely packed and padded out so for them to have broken it would have had to be really thrown around. One of the boxes had to be opened to haev something removed and when repacked, was obviously done so carelessly, not putting back the protections we had in place around certain items. When we contacted about the insurance we paid loads of money for, we find out we have to pay to actually use it. What was the point?! I wouldn't recommend this service at all.

Service cost: £1200

My experience with Anglo Pacific's shipping service was great. Everything was explained clearly and in detail regarding what was and was not included in the service. I didn't have a huge amount to send home after two years in the UK, so used their self packing service. An assortment of boxes were dropped off at my home on the day of my choice. I just used the ones that fitted my needs the best, arranged to have them collected. Everything arrived safely and within the timeframe that I had been advised. Would happily recommend Anglo Pacific to friends and family.

Service cost: £300

WORST COMPANY EVER! I REPEAT! DO NOT USE THIS COMPANY! They are a rip-off. I paid for a 6-12 week shipping service and it has now been over 15 weeks and my shipping has not arrived. The staff I have been trying to contact are so rude and unhelpful. They do not seem to care that my shipping has not arrived - very annoyed that I didn't read other website reviews on this company, I only read the ones on their website, which I now believe to be completely false. I regret handing over a lot of money to this company for a shipping service that is just false advertising. Very, very disappointed - the staff (INCLUDING MANAGEMENT) need training on customer service. The whole company needs a better operating system.

Service cost: £500