Anglo Pacific

Avoid at all costs

Run as fast as you can from this removal company. Shocking packing service. Attitude of staff from the get go was unhelpful and obstructive. I have moved internationally more times than I can count and this company is hands down the worst I have ever encountered. They took away our 'fragile' items to crate at another location. No evidence of them having made it in one piece to their warehouse. We were just shown photos of the closed crates. Terrible packing in general. Some items not wrapped at all, just thrown into boxes. Picture frames put in bags, no bubble wrap. No protection for legs of furniture on an international move (even though this is what we paid for). Furniture wrapped with paper. On receipt we had sooooo much broken furniture and glass ware. We even found they had put empty plastic storage boxes of ours into a box - most likely to increase volume. We have many broken antique pieces of furniture. Upon complaining to the management we were quoted terms and conditions because we didn't take their insurance. Very very upset with this terrible service. Shameful service.

Not register with ombudsman = little protection

We’ve had endless issues from being lied to, our fridge going missing, delays, damages, the list goes on. But, what we did discover is that they’re not registered with an ombudsman and their complaints team are horrendous, so you have little protection if outside the Uk. We wouldn’t have gone with them if we knew that.

They promised to pay us a very small compensation payment… we’ve been waiting over a month, I’m not holding out much hope.

International move from UK to HK.

This company are unprofessional and they damaged my goods, so I had to make a claim. After many e-mails backwards and forwards to them they still have not paid up on the claim I made in 2018. They offered me way below the claimed amount, and still have not paid up after two years and just ignore my e-mails! There insurance is a joke and not worth anything, as they never pay up! I have never dealt with such an unprofessional worldwide moving company before, that do not care about their customers!

Anglo-Pacific shipping damage.

We paid £648 to move 9 boxes from the UK to the UAE. The whole process was largely unsatisfactory. From the start, the transition from the sales man to the operations team was slow and clumsy and we had to keep on pushing to get sent the invoice which had already been taken from our account.  The boxes were picked up on time, however, the amount of bubble wrap that they gave us was nowhere near sufficient and when we brought this up we were told that they wouldn't deliver any more and we were forced to buy it ourselves despite the promise that it was included. When our shipment arrived the boxes were completely trashed and almost everything that was breakable had been damaged in some way.  We complained and tried to get some money back and were told to document every bit of damage with photgraphic evidence and provide receipts or repair estimates from professionals for everyone of the items. We went through this process, which took significant time and were then told that we would be given £80 to cover the cost of what was well in excess of £600.  Do not use Anglo-Pacific, every aspect of their service is substandard and they have absolutely no desire to try and make things right…

Destruction of my Property.

PLEASE DON'T USE THIS COMPANY IF YOU CARE ABOUT YOUR BELONGINGS. I SHIPPED 12 BOXES FROM MANCHESTER TO TORONTO AND WAS MISLED FROM THE BEGINNING. I WAS TOLD THEY WOULD PICK THEM UP ONLY TO FIND OUT THEY HAD ENTERED THE WRONG POST CODE AND SO COULD NOT DO THIS AFTER ALL SO I HAD TO DRIVE TO THE DEPOT MYSELF WITH MY BOXES. THEY TOLD ME THEIR ASSOCIATE COMPANY WAS DHL SO I THOUGHT MY BOXES WERE IN SAFE HANDS.  THIS WAS NOT THE CASE THEY USED A COMPANY CALLED FOCUS MOVING AND THEY IN TURN SHIPPED OUT MY BOXES (AFTER I WENT AND CLEARED CUSTOMS) BY DELIVERING THEM IN A REGULAR MINI VAN WITH SEATS REMOVED AND THE GUY HAD HIS SON "VISITING" FROM DENMARK TO HELP HIM.  I SAW STRAIGHT AWAY THAT BOX 5 WAS BADLY DAMAGED AND WHEN I OPENED IT MY CHINA WAS IN PIECES.  I WAS ASKED TO SEND PICTURES, I DID, AND HIGH TICKET ITEMS "MIGHT" REQUIRE RECEIPTS - I SENT COPIES OF THOSE TOO.  EVEN THOUGH THEY AGREED THAT SOMEONE HAD DROPPED THE BOX THEY WOULD NOT COMPENSATE ME FOR THEIR NEGLIGENCE.  IT WOULD SEEM THAT NO MATTER WHAT THEY DO TO YOUR POSSESSIONS THEY ARE NOT RESPONSIBLE.  TOUGH LUCK IS THEIR ATTITUDE.  I WAS SENT £40 FOR A CLAIM OF $1260 YES OVER A THOUSAND DOLLARS TO REPLACE 2 LLADRO…

I was conned & half my property lost/stolen.

I can hardly express my dismay when I opened the last of my boxes in NYC only to realize that my most valuable items and most of my pricey kitchenware was missing. What makes matters worse is that I did NOT choose AngloPacific. I had hired Schumacher Cargo Logistic from the USA because of their immaculate record and my very satisfactory past experience with them. As it turned out, Schumacher PARTNERED with AngloPacific and I had no say in the matter.  We had 2 pick-ups scheduled for the day: my flat in Central London and my storage unit in Staples Corner near Cricklewood. The guys from AngloPacific arrived late, so they only packed my little flat. They seemed nice and one of the men had me PRE-SIGN loads of blank forms telling me that they were going to collect my property from the storage and then repackage everything at their warehouse. I did NOT see what they did. They work under the cover of their warehouse and the fact that they MUST repackage your items because of their insurance and customs clearance. Thinking they were good people b/c they had been contracted by Schumacher, I went along with it. HUGE MISTAKE.  When I complained to Schumacher here in NY, they refered me to…

Do not use them

I am having a horrific experience with Anglo Pacific.

The air shipment of my belongings was supposed to arrive over two months ago, yet it is still sitting in a customs warehouse. Throughout this process, Anglo Pacific has taken no ownership of the situation and has done very little to move things forward. Instead, I have had to contact their subcontractor (TNT) myself almost every day to chase updates and push the process along.

We also have a separate sea shipment with them. It has been several months, and it still has not even left the port. At this point, I have no idea when—or if—I will receive my belongings.

I would strongly advise others to avoid using Anglo Pacific. Thankfully, we used a different removal company for the majority of our household goods, and the difference has been night and day. They were professional, proactive, and reliable, whereas Anglo Pacific has been disorganised, unresponsive, and extremely disappointing.

My Advice - Avoid at All Costs!

I used this company to ship a tent out to Australia for a few weeks of camping that we were doing and had nothing but endless problems with them. Looking at these reviews now I really wish that I’d read them before as ALL the problems people have had I also had with them.

My bad experience started virtually as soon as I had parted with my deposit..prior to doing this I was told by my sales rep, Campbell, that “we will be able to pick up from you in London at any place any time no problem”. This became..” we will only pick up from your place of work at 7am because of parking” even though I don’t get to work until 9 each day. Somehow I knew were in for trouble.

So again during the sales process I was told that our requirement that it was imperative that we received the goods in Australia by the 19th of December was “no problem” (4 months after shipping and being told 8-12 weeks), I am now sitting in Melbourne on the 30th of December with no tent and having paid a heap of extra charges that weren’t made clear to me at the time of booking (yes I’m sure it’s all covered in the small print).

At one point we were told that Customs needed to clean the tent to bring it into the…

Appalling service.

I was, and remain genuinely appalled by the level of service I received from Anglo Pacific. Paid to move my belongings within 7-10 working days from the UK my consignment took in excess of double that time to arrive.

This was initially because they deemed my measurements to be incorrect, something which I doubted highly having measured them multiple times. I disputed this with them repeatedly, as having initially been quoted £310, the cost was not increasing to be closer to £400. This included an £18 pick up fee using an external courier, which is mentioned singularly on their online method, however was not mentioned in conversations with my consultant TK. This fact was disputed by the company, but being sure of my own recollection of events, and having agreed verbally over the phone to the quote without this mentioned, I felt justified in disputing it. Due to delays in communication, days between emails and a frankly belittling tone to the emails I was receiving, I eventually spoke to a manager regarding the issues.

By the time my belongings were released, having agreed a 50% reduction in additional costs with regard to the size of my consignment and courier fee, which I still…

Distasteful.

Note: It was a shipment from UK to US but I am unable to select US for some reason

Summary of the main points:

- hidden charges regarding the customs clearance. Totally unclear and lack of responsibility. They handed you over to another company who extorted me for more money

- my original quote 'disappeared' after I had decided to ship with them and the amount was more than I thought it was meant to be. The quote was stored on a web page which I'm sure is deliberate so they can remove evidence of it as opposed to emailing

- some items in it went missing and got broken. I filed an insurance claim within all parameters but despite months of chasing still got nothing back

Avoid.

Bad information at every step/ poor service.

This was an international move-- from UK to US.  (I am not sure why this is not given as an option in this website's drop-down menu).  The salesperson who came (Dudley Milne) to our home gave a quote nearly 3 times lower than what was actually charged, the delivery time was longer than expected, the customs charges required upon receipt were about 3 times more than advised.  A number of items were very poorly packed (a straw hat beneath glass and ceramic dishes, light metal storage shelving delivered with the legs completely bent and twisted, etc.).  The inner cardboard tubes which held the bubble wrap used were thrown into boxes at random.  A great excess in packing materials was used (12 sheets of new packing paper for a single Kilner Jar, for example).  Communication was terrible.  I would highly recommend you seek a different removals company.  Overall, it seems the company completely abused the fact that this was an employer-paid relocation in underquoting and overcharging for services rendered, and that we were underinsured in the process.