AMS Transportation Services Inc.

Don’t do it

Literally the most incompetent company. Took 6 weeks to deliver my stuff. Pick up was 3 days later than advised and they lost the inventory sheets.

Buyer Beware

I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. During the initial discussions, we were told the move would take 3-5 days. Long story short, it took 25 days of miserable calling, poor customer support and “you will get your shipment when we are ready” attitude. I had taken vacation for 7 days after my pickup date. When it was clear I couldn't just be twiddling my thumbs sitting in my empty new home, I told them to take their time and make sure it is delivered in 14 days and I will return - they were agreeable and said they will keep it in storage and deliver it at that time. So I went back to work in the States. I return on day 14 and they tell me it is my fault the shipment is not delivered as I "did not want the shipment between days 7-14 when they wanted to deliver it." Had we been treated…

Do Not Use Ams Ever!!

Pick-up was a day late- no communication regarding this- I had to call and ask. At time of booking was told delivery would be on aug 24th, at time of pick-up I was told 28-30th. Today is the 28th, NO response to a half-dozen emails I have sent over the last few days. Called Marta at the Calgary office (the only person I had contact info for) was given contact info for Ontario and was subsequently told by them that there is NO DRIVER to deliver my things. and there won't be a driver until later next week, and delivery will probably not be until the following week.Since this move was booked almost 4 months ago, one would think they could have arranged a driver in that timespan. I was told they do not arrange anything from the Ontario office until the truck arrives- which seems both strange and incredibly ineffective. My entire household is somewhere north of Toronto, about 9 hours away from me and it will still apparently take 2 weeks to get here. The person I spoke with in the Ontario office, never apologized even once for the delay, was abrasive and short on the phone. Finally spoke with the supervisor and am waiting to hear back..and waiting..and waiting..  .

Avoid at all cost

I would avoid using AMS Transportation Services at all costs.

it was only after going through things days after unpacking we noticed stolen items.

We tipped the three guys a $100.00 cash each and provided refreshments, I'm pretty sure it was the driver on the BC leg that stole things as we moved from Ontario. He also told me also he doesn't adhere to clocking on and off as a professional driver and told me he puts down he is visiting a friend but really doing deliveries.

Disappointing.

I would never recommend this company. First I contacted a company to come in to give me an estimate. (I don’t remember this company name), they were very polite. I accepted their estimate and gave them 20% down which was all that was required. I guess they contract to other Transport Company and unlucky I was I received AMS Transportation. The day before my scheduled pick up I received a call from the truck driver to let me know what time he would be. The day of my pick up he called me again to let me know where he was and how long he would be. So the transport truck arrived at my front door and the guy introducing himself was not the guy that called me the night before or that day. (Didn’t let him in my house). We both called AMS transport to speak to TINA (a dispatcher) who told me that she did not know who the guy was and that it was my fault trying to tell me I must have booked with another transport company as well. About half hour later the first truck driver called me and explained that TINA never received his confirmation email to accept the load so she got another driver to come in. RED FLAGS I SHOULD HAVE CANCELED ON THE SPOT. If she didn’t know what was going on how am…

RIP OFF / SCAM ARTISTS!! Save your money and some major hassle and DO NOT hire this company whatever you do!! I did a lot of research and carefully chose Good Ol' Boys Moving Company for our move from out west to Ontario. After reading some reviews online and talking over the phone with Jesse, who assured me that the movers/labourers who worked for the company were locals and not dumb, dirty-for-hire contractors off the street .. We got the EXACT opposite. Unbeknownst to us, Good Ol' Boys actually sub-contracted out AMS for the move (a company I never would have hired based on the multitude of horrible reviews), and things kept going downhill from there. I don't even know where to begin, but here's a rundown of the issues we encountered:

1) When our items were picked up, it was obvious that the two labourers working had no idea what they were doing and insisted that our leather couch wouldn't make it out of our house. Obviously it made it into the house a year prior, and my husband had to remove the door unassisted and instruct the movers on how to get it out without scratching or damaging it.

2) We weren't as lucky when our stuff was delivered, as the dirty, dumbass labourers…

Terrible Customer Service, Confusion and Lack of Original Info.

We originally went with moving.ca Two Small Men with Big Hearts because they were great to deal with and customer service along with quote was fantastic. I was then told my file was being passed on to Wayne the dispatch at AMS Transportation. They based our weight on the amount of bedrooms being moved, were going to ship our vehicle and the quote was around $4100 from BC to Alberta. The men arrived very nice and eager to help and then the day got longer and longer and they were telling us we had to much stuff and no one told them to bring 3 guys instead of 2. They couldn't bring the vehicle in the same load as promised and sent it days later. Once delivered to the storage locker items had to be taken off the truck and sorted a bit due to being in storage a while. The driver Dan was completely abusive and neurotic, was yelling and swearing at us in front of my daughter about how his job was to empty the trailer and get the F out of there. He was un-willing to help us load the locker like we needed it done. He began belittling us, mocking us and throwing fits about how we were doing things. A video was taken of the driver/mover Dan and forwarded to their head office. We had damaged…

AMS movers - unreliable, untrustworthy, unethical.

This company dropped my large, oak table while unloading - a mover had to go to the hospital because the ramp had not been properly attached and the table landed partly on him. The man in charge made note on our furniture release forms that the table had been dropped, he then told me that I had to sign each page or they couldn't leave, and that the claims department would accept his note.  I just received a snarky letter with the furniture release forms highlighted where I had signed (and in other spots) informing me that because I had signed for the furniture, I had taken responsibility for the damage. Never use this company or its associated moving service provider - Relocation Services Canada.

DONT USE AMS Transportation for Moving.

I hired Relocation Services Canada to move me from  Ontario to Alberta. Relocation Canada contracted my move out to AMS transportation. My contract stated my belongings would arrive in 7-10 business day. My belongings arrived after 15 business days  following several attempts to get them to honor the time spread on the contract. Wayne their rep in Calgary was very rude and in-sensitive to my plight.  When the items arrived several items of furniture and electronics  were damaged, and duly noted by the delivery driver. When I submitted my damaged claim having paid almost $500 for extra insurance coverage, I was offered partial compensation for  some of the damaged items. I have to take them to court to get full compensation. Pay attention to the inventory sheet at pick up  and look for the codes Sc, ch, etc meaning chipped scratched, they assigned these codes to my brand new furniture, luckily they were not damaged during transit. If they were I would not have any claim because by signing the sheet you are agreeing that the items were damaged before pickup. DON'T USE THIS COMPANY FOR YOUR RELOCATION, YOU WILL REGRET IT.

Do Not Use AMS Transportation.

We hired this company to move my family from Ontario to BC in June 2011. When our stuff had finally arrived we had to pay for them to finish the delivery. The delivery guy complained that he was unaware that there was a single flight of stairs. He did not give me any time to mark off the incoming boxes to make sure that everything was all there, and nothing was damaged. My husband signed the paper only to find out that we were missing several boxes of stuff. Some was my son's books and toys. I also had broken angel collectibles. When I contacted the company the next day, they said that it was too late as my husband signed that all was there. I contacted the BBB, but they were of no help at all. We did not recover our missing items, nor were we reimbursed for our lost or stolen items.