AMJ Campbell Van Lines

The lady came to the front desk and told me to buzz her up, I told her she had to buzz the resident to go up but she was like no I don't want to buzz you have to buzz you are the concierge so buzz us up and she is not listening anything what I am saying I don't know what kind of people they hired who don't follows the rules and regulations of the building. please at least train your team and teach them some manners to talk and especially listen to others. I suggest never never never never never never hiring this company for moving.

Move size: 1 Bedroom Home Service cost: $25000

If you are considering a move, do not hire this company ... the crew that loaded our the contents of our 3 bedroom home near Edmonton, AB were entirely incompetent and careless ... they arrived several hours late, wrongly contradicted many things that we were told by the salesperson (ie. that we were supposed to dismantle lamps, beds, etc), failed to have proper equipment to move our piano, stickered items to be moved that any sensible person would know were not leaving the premises (ie. concrete bench from the patio), threatened to leave a mattress behind that they had difficulty securing properly, and damaged several items.

The crew that offloaded the van at our new home on Vancouver Island were knowledgeable and hardworking ... however, they were not supplied with any paperwork regarding our shipment and had issues with the condition of the trailer supplied to them by AMJ Campbell/Atlas which caused them to be delayed enroute having to replace unsafe tires ... the driver and a single crew member offloaded the van in less time that the incompetent 5 member crew took to load the same contents ...

The headboard of our bed was broken into 5 pieces, a step ladder was missing, a mechanical chair that was in good working order when it left our Edmonton home arrived in non-working condition to name just some of the issues.

Although we purchased expensive additional insurance, the insurer has resisted compensation except for fixing the headboard.

And if this isn't enough to persuade you not to hire this company (or any other Atlas operator),they initially refused the claim to replace the step ladder by relying on a false document ... a bingo sheet with a signature that wasn't mine and the name of a driver we never dealt with ... the actual delivery crew had no bingo sheet for us to sign ... What reputable company proffers a fraudulent document to avoid replacing a $150 step ladder?!

Move size: 3 Bedroom Home Service cost: $10000

It was truly misfortunate to deal with this dishonest company. They first promised a professional service and good packaging for a reasonable price. We showed them what to fit first (the essentials) but they did not follow the instructions although we trusted they would and did not follow them across the villa or watch what they do, we simply trusted them. The way they packed my effects was very tricky, they filled the boxes with paper and the boxes were quasi empty just to make extra volume. The 20-foot container that was supposed to fit my effects, as inventoried, ended up full with half empty boxes and the container was no longer enough as a result of this. When we asked them to offload so that at least the essentials are fit, they said they can't at that point, and offered to take the rest of the effects and to do it later in the warehouse. We fully trusted they would, but because they knew we have already traveled and left the country and we had no options or recourse, they ended up charging us more than 50% of the original price as if I rented a 40-foot container. They refused to deliver our effects unless we pay the extra exorbitant price. Upon receiving our stuff after we were forced to pay this unfair addition, many items were damaged because they used cheap wrappings even for the fragile items that need coating and buble wrapping like our LCD TV. We have also discovered that items were missing and the effects in the boxes were put randomly without a proper order and proper labeling and most boxes were full with paper and not our effects. We are truly disappointed in this dishonest company and would like to alert others about how this company deals with its customers. For us it was a disastrous move on all fronts. Beware.

Service cost: $13000

Worst move ever using AMJ Campbell..they take no accountability to replace items that they broke in transit. One employee mockingly said of one broke item "where did it come from the dime store?" Their excuse for other breakage "truck vibration". We are currently at 7 damaged pieces of furniture, 2 missing items, and 2 broken items!

The sales individual servicing the Durham region turned out to be horrible, he pushed what he wanted for our move, not what we asked for..pushed our move out of Barrie rather than the much closer Markham depot.

There are better companies out there read the reviews before contracting. We have our complaint with their with a Senior VP how could only say that "in all his years with the company no complaint had reached him.." what an apathetic response! Suggestion: start reading the bad reviews!

I have escalated by complaint direct to Atlas, maybe they can kick this company in the **.

Service cost: $2660

I am horrified about their customer service. The person in the Toronto office is nothing short of rude and unhelpful. My shipment from the UK arrived in Toronto on 10 Nov, no one has been in touch with me so I contacted your office and was told it will be unloaded and clear customs shortly. I called a week later (after no contact from you yet again) and waas told it cleared customs and awaits a move to Montreal. After another week of no contact, I was today told that it actually still needs to clear customs and after asking 5 times for the explanation of the procedure, I was finally told it might take a while yet again. It would be helpful if upon arrival of the goods into Canada, the customers were sent the details of the procedure so they know what to expect and even more important is KEEPING US INFORMED. There has been no apology, no empathy and no customer service on the Toronto person's part (Angela, I believe) and she completely ignored my comments and questions about customer service of the company. I would definitely not recommend them to my worst enemy.

Move size: Partial Move Service cost: £1200

We used AMJ Campbell for a local move in Ontario. I thought our quote was very reasonable for a 4 bedroom house spread over 2 days. The lady that did the quote seemed very organized and had Loran's of helpful advice. The movers were friendly, on time, very efficient and protected everything very well. On the second day we had some things that we didn't get packed and they were very helpful. We were charged the exact amount of thebquote and there were no unexpected surprises. I couldn't recommend them highly enough and we will definitely use them again!

Move size: 4 Bedroom Home Service cost: $3900

We moved large items for a renovation. Our movers were great, they were careful, even moved our slate pool table without an issue. Our contact Chantel Murray was very professional and ensured all of our concerns where taken care of efficiently and professionally. The crew of movers headed up by Brent and Brandon were excellent and very knowledgeable.
We would and will recommend AMJ CAMPBELL Aswell As Chantel to any of our friends and others who will need moving services in the future.

Move size: 4+ Bedroom Home Service cost: $1695

We got 3 estimates for our move on January 4th, 2018 moving from Bowmanville Ontario to 3.5 hours east to Cornwall Ontario. AMJ Campbell came in with a middle quote of $4,900. The sales person "Frank" had come to our house and went room to room entering all our possessions into an IPad. When I tried to point out some important things he stated he had to go around the room clockwise. While I thought he wasn't the most sociable type of guy, I believed he had done this many times and was trying to be very systematic so I let him do his job. He based his quote on the time it would take for the load and then for the next day delivery. Frank was the only company of the 3 quotes that followed up on our decision. When we told him we thought the quote was too high he lowered it by basing the move on weight rather then the time involved. The deal on our house got screwed up so we ended up having the movers come the following day. When they showed up the next day they showed up with a 26 foot truck. I told them before they began that I had moved 3 times prior which took a full 53 foot truck because this is a 4 bedroom home. The driver Joseph told me that the previous movers probably did not pack the truck very tightly and that he would get everything on. Well sure enough at the end of the day they got only 90% of it on. The remaining contents of the garage would have to be picked up the next day. Well what if we did not have that flexibility and we had to have everything out on that date? The 3 guys worked very hard that day but I can't say the same for the 2 guys the next day. They moved very slow cause it was really cold outside.
he first truck had to be held overnight because of the distance and time involved. The second truck would be delivered days later from their warehouse. The next day upon move-in the 3 guys again worked very hard. They re-assembled my leather couch that they had taken apart but did not put it back together very well. I addressed this to Joseph and he came back a couple days later to fix the issue. During unpacking I did find a few things broke but not major things that I was compelled to put in a claim for, however I did know that they were a result of packing my contents too tightly. When the second truck came a few days later, they had put some of the things into wardrobe boxes. When I opened those boxes everything was just thrown in half hazardly and as a result again a couple things broke. When you thrown a wreath in a box and then put heavy stuff on top of that, that's not caring for your customers possessions. I don't care if it was garage stuff or not, you are not doing your job properly if you do things like that.
At the end of it all rank calls us and says we had 20,000 pounds worth of stuff which was 6000 pounds over what was estimated!! Really? Well then Frank..I guess you can't do your job very well either. So he says the charge will be another $2000. I told him we are not paying it. He made the bad estimate so why should we pay for his mistake. I told him he didn't know how to do his job very well and he became argumentative that he had been doing this for years. I got a head supervisor to call me back and explained all of this to his boss. We settled at $5200. I gave this company 3 stars because overall the move went well but they lost major points with me from a truck that was too small for the amount of stuff we have and for the salesperson Frank that would probably make a better car salesman then a mover! The best part of the move was Joseph based out of Ottawa. I learned from him after the fact that there is a lot of heat coming down on Frank for his poor estimate of this move.

Move size: 4 Bedroom Home Service cost: $5200

The salesman ensured us that the transfer of our stuff will be effortless on our part. This includes all neccessary steps and paperwork. Wow did Bruce ever lie. Not only did he lie, he decided to go on vacation while our goods was being loaded and while it was on the water. Now there is nothing wrong with going on vacation, but when you don't give it to someone else in the company to take care of it then there is a problem. It ran into so many issues as Bruce did not file the proper paperwork that we had to wait an extra 40 days to get our stuff. Did we get compensated..NO. In fact we got charged with 114 euros for storage fees as they held it at the border. Thanks Bruce and Amj Cambell for all the hard work and stupidity. No wonder your company is going down. It is unfortunate for the rest of the people in AMJ who actually take their work seriously.

Service cost: $9000