AMJ Campbell Van Lines

We have moved multiple times but last October we hired AMJ Campbell from their local Cambridge Ontario office. The Sales folks over promise and delivery folks not aware off what was promised . We have quoted for two small truck load and moving day in October 2020 One truck was sent. The movers were in a hurry and damaged our stuff on delivery and damaged our property as well. Over and above the worst is their claim process which does not offer any value of the belongings which was damaged by their movers. Please stay away from this one

Move size: 3 Bedroom Home Service cost: $2200

The moving staff have made an absolute mess of our building when they arrived. Everything from smashing into walls to dragging furniture on the hallway carpets ruining most of the building they came in contact with. They also blocked our halls and emergency exits. When approached they stated they had a job to do and they'll get to it when they can. Terrible experience, incompetent crew, and lack of manners or respect for anything. Will never use them or have them in our building again.

Move size: 2 Bedroom Home Service cost: $1400

I am so heartbroken. I really had high hopes for this company. Having heard their CEO (Bruce Bowser) speak and reading his book, I really felt he understood leadership and that I would be well taken care of. Not so. The charges keep going up and up. I am a disabled veteran and have now been sleeping on a cot in my near empty house for the last two months because they didn’t load my shipment when they stated they would. I now just received an email from the overseas agent, which is a different company than the one stated on my quote, and I need to pay even more money to receive my shipment because AMJ won’t pay the storage fee apparently encountered due to port congestion…. Off course they will reply to this review stating that it was in my contract and blah, blah, blah…. Add to that the fact that there was never a proper survey done of my belongings (on that one they are hiding behind COVID, although the agent did offer to come and do a survey) and them trying to charge me $1500 over the quoted amount, the damage to one of my item which they apparently don’t have insurance for and it needs to come from me, etc, etc, etc…. and you should most definitely look for a different moving company if you are moving overseas. Maybe if you have a large shipment it’s different, but if you are one of the little guy, you are treated as such.

Move size: Partial Move Service cost: $5200

Moved three years ago from Vancouver to the Okanagan. The movers were late, misjudged the size of the load and had to put stuff on another truck which took an extra week to get.

When the movers arrived they ask for another $400.00 before they would unload for some extra costs… which was never explained.

They didn’t have all of our belongings and left us with someone else’s junk.

Never did get our belongings back.

We are moving again and would never use or recommend these folks.

Move size: 3 Bedroom Home Service cost: $4000

I would not recommend using AMJ Campbell Montreal if you are moving from Montreal, Quebec area to Nova Scotia. I am not happy with their delivery process in Nova Scotia, and their customer service/information was definitely lacking. Movers were not prepared for any eventuality, and I incurred unnecessary additional service costs. The floors at my delivery address were not protected, causing significant issues, which I am still trying to resolve. And, some of my shelving/tables are MIA.

Move size: 3 Bedroom Home Service cost: $9035

Don't know why we didn't do more review research, but ourselves and many others have not had a good experience with these movers. We couldn't be around for moving day due to logistics, but if we had they wouldn't gotten away with the shenanigans they pulled off. They opened all our sealed wardrobe boxes and stuffed them full of living room things, like our end tables. We felt our privacy was encroached on... At the other end, boxes labelled "kitchen" were in the basement, and vice versa. Other boxes clearly labelled "This side up" were upside down. The list goes on. Their estimate was a few thousand shy of what they said.

Move size: 4+ Bedroom Home Service cost: $26000

We moved within Ontario and decided to use AMJ Campbells.

The day before the move I still had no idea when the items would be delivered to our new address 7 hours away. One employee told me it would be delivered the day after the move which meant I would have had to drive to our new destination instead of helping with the move, which I was prepared to do. We were told to ask the driver for a timeline when they arrived. The movers on the Pembroke side were great. That is why I am giving a 2 star review. They were fast, they knew what they were doing and they had a guy who was working his first day who was courteous and polite. These guys were great and if I was just reviewing them, I would give a much higher rating. No one knew where the truck was going and when it would arrive. For some reason, a second group of movers came down from out of town (someone said they were from Timmins but that was never clarified) about an hour before the group had finished and it became chaos. This group had no idea what they were doing and kept grabbing items the other guys and I had set aside that were not to be packed. There were too many people and only half of them had communicated with us. Was I charged for these other movers to come down and stay in a hotel? Why on earth were they there? I have no idea. They then changed drivers for some reason which has yet to be explained to me, and brought the truck down to Barrie (we moved to Timmins) and then finally to Timmins two days after they loaded the truck. Once again, not sure why that decision was made considering it is in the complete opposite direction. Barrie is south, Timmins is North. When they arrived to our new place (6 hours after we were told they would arrive after finally getting some clarification because no one was communicating with us) they unloaded and every single doorframe was scratched up and the paint was chipped in our new home. I have no idea why my stuff was in Barrie, why two groups of movers were brought in at different times in Pembroke and why the communication was so lacking.

Move size: 3 Bedroom Home Service cost: $6500

I just wanted to say how extremely disappointed I am with most of my AMJ Campbell move experience. Having served more than thirty-two years in the Canadian Armed Forces, I experienced many Government funded and sponsored moves within Canada and overseas. At least one of those as with AMJ Campbell. Those moves went very well, perhaps due to the oversight of military transport members monitoring these moves from start to finish. As a retired veteran I paid for this entire move and storage on my own. As a member of the CF One program I was entitled to some level of discount on my move. I was also entitled to earn a small amount of Aeroplan points for hiring AMJ Campbell as my mover. Sadly, I'm unable to claim that I received any discount and certainly will not receive any Aeroplan points because I was unable to obtain full accounting and receipt for my move including pack, storage and delivery to destination? The requirement also requests a bill of lading which is also an omission. The handling of my furniture and effects was not at a professional level at my home in Kanata (August 2021) or at my new home in Dartmouth (December 2021). I'm reminded of this by the chipped, scratched and dented items in my home and the items that ended up at the curb headed for the landfill. I accept that a December 29th move-in with cold weather would not be ideal conditions however there should be a standard level of care provided. It would be difficult to ascertain when all of the damages occurred. I have indicated my dissatisfaction, and I have requested a detailed accounting of my costs associated with move-out, storage, interprovincial transportation and move-in. I had been asking for this documentation since January 7, 2022 (moving coordinator Ottawa) and a follow-up (member of Accounting Ottawa) late February 2022. The Ottawa office has gone silent and the Halifax/location never responded.

Move size: 3 Bedroom Home Service cost: $27000