American Standard Moving & Storage

Would give 0 stars if possible. This has been the absolute worst company I have ever worked with.My stuff is extremely and I am unable to get ahold of anyone via email or phone. I try calling daily and I get sent to voicemail and then am unable to leave a voicemail because the box if full. The employee who originally made my contract blew up my phone hourly at inappropriate time and until my payment was made and now I cannot get ahold of him for weeks. His name is Joseph Stella.

Move size: Studio Service cost: $1700

1. Mr Nice guy. I spoke with Jason very nice, initially who gave me a quote of 1606. Paid through American standard, although he sent me reviews of 5 star from Van lines a partner i assume. I put down a deposit and was excited about my move. I called him about 3 weeks later to speak about the specific date, I left him a message as he didn't answer my call. I called later that day, he rushed me off of the phone. Nothing like the first call.

2. Then got a call from a second person, Scott, who then quoted me $900 more than I was quoted before. Where Jason spoke in pounds, Scott spoke in quantity. For example. Jason Explained the pounds of a queen bedrooms, where Scott broke it into pieces. I just started selling stuff because I couldn't afford it. We came to an agreement of $1809.

3. The day of the move, the moving men came in, boxing stuff up which was part of the quote. They started charging me $50 per box for each painting, I had about 20. I left some out because it was just too much. I even asked if I can box them myself, he told me no, it wouldn't be insured. I said I'm not worried qbout them being insured at this point I just need to move. He said he couldn't let me box it myself. I was forced to pay and obscene amount of money for stuff that was worth the $50 dollar box. I had to pay $1100 dollars more than Scott. Which was paid to on your way Inc.. I just feel ripped off and taken advantage of.

I literally told them I had mirrors and paintings and never did anyone say anything about additional charges, $50 per box. I have friends who are moving out if state as well. I will never refer this company. Its a rip off, the people who came to move was another company called Way to go Inc.

Move size: 1 Bedroom Home Service cost: $2909

This is a broker, do not use a broker, they do not do anything but take your money and disappear and leave you with a crook of a moving company. They low balled our estimate, even though I gave an average of in person estimates, they do not use movers who weigh your items but upsell on cubic feet when they get to your house. Once booked and paid they want nothing to do with you. We waited the day of our move and no one showed, we called and the mover said American Standard did not pay them so no one was coming. American Standard booked our move with Western Van Lines the next day after their quarrel with the other mover, little did we know Western Van Lines would become the worse nightmare of our lives, but I'll save that for their review. During the whole move American Standard literally did NOTHING for the $3,000 we paid them but set us up with crooks. If you use these guys, trust me and others, you will end up paying MORE than the higher estimates from good movers, DO NOT TRY AND SAVE MONEY WITH THEM.

Move size: 3 Bedroom Home Service cost: $3000

This is a broker not a moving company. They hired Brooklyn Moving Inc to do our moving from Edina, Minnesota to Boulder Creek, California. The movers arrived at 7:30 PM and worked until 3 AM. Their final moving bill was outrageously higher than their original quote. They unpacked our furniture from 6:00 PM until midnight. We had no lamps in our new home because they were packed. So they unpacked in the dark. We contracted to have some furniture reassembled, which they did not do as they did not bring tools. They lost much of our belongings. The furniture that did arrive was broken. When we tried to settle with their insurance company, they claimed our paperwork was not properly filled out, which was the paperwork the movers completed. The movers told us to just take pictures of the damaged furniture and submit that as evidence. However, the insurance company did not accept the pictures. Check the Better Business Bureau website to see more stories similar to ours.

Move size: 3 Bedroom Home Service cost: $12000

This company lied to us so bad it’s embarrassing on our end. I am writing this because I don’t want it to happen to others. When we first spoke it sounded like we were getting a great deal to move our 600sq apartment from SD to WA. It ended up turning into a nightmare and we paid 3x what they quoted us. We had had in our contract that the people would come pack our boxes and load our furniture. We paid extra to have our boxes packed for us. Instead only one guy came and we had to help him pack everything. He kept saying someone else was supposed to show up but they didn’t. Same thing happened when they dropped off the stuff. When we called American standard moving headquarters they did nothing to help us and said we had to contact the driving company. We understand now that they hire out companies and why we had to reach out to the driving company. But American standard moving should not be giving quotes at all when they are so inaccurate and then when you use the contract to back you up they don’t follow through with it. Even the moving guys said this happens ALL OF THE TIME when clients use a separate company to hire them. I guess you live and learn. But we will not be using American standard moving or any other contract for hire moving companies in the future. Time money and sanity were lost during this endeavor.

Move size: 1 Bedroom Home Service cost: $6000

We hired this company back in January 2021 to move us from California to Arizona. Based on all our quotes they were the most affordable, this should have been a red flag. Considering the initial quote was 3k to move us from a little less than 1500 sq ft town home. At the time of the initial quote we were never advised that they outsource or hire smaller moving companies to actually do the physical work and that we would be dealing with other companies period. We were told our initial deposit of 1100 would not be refundable. A week prior to the move the company would reach out for the final quote. They never called… we called them and guess what the quote changed to 5k and they collected an additional 1500 from us. They told us a scheduler would call to set up the pick time with us a day prior to the move. No one called, we were calling the 1800 number endlessly the day prior to the move, no one picked up our call. we panicked and set up a uhaul as back up.

The day of the move came and someone called us from an evergreen moving company saying they were 30 minutes away. Upon their arrival they arrived with a 26 ft truck, they told us they would quote us yet again and they told us now

We would need to pay 9k in addition to what was already collected!!! They said their quote was based on cubic feet when American standard movers and storage said it was based on weight and our quote of 5k would be for a 26 ft truck and we would not have to pay much more after that final quote was given. The moving company they had come to see us told us we could only use half of the truck and our items would arrive a week after the move!!! We had to refuse, we

Could not afford to pay an additional

9k!!!And they already had 2600 of

Our money.

We paid uhaul over 1k for a full 26 ft truck and moved ourselves. This experience has been the worst ever! We attempted to ask for our money back and we’re refused and treated poorly. I am not sure how a company like this is still in business low balling customers just to turn around and over charge them and misrepresent pricing and exactly how their service arrangements would be handled. unresponsive to customer Calls and lack of follow through and customer service. The experience has been appalling and sickening. Having a customer contract in place is only as good as them delivering on their word and service retaining deposits for performing no service is completely unacceptable.

Move size: 4 Bedroom Home Service cost: $5000

This company is a broker not the real moving workers. At the first contract, they called 2800 and they said it included everything. They didn't mentioned anything about they are a broker. And after, this company kept changing everytime we called for confirmation. Finally at the moving date, movers come to my house which was hired by this company. They quote again in the morning of moving out date and then we get to know that the initial price was only for the broker and we need to pay more to the movers almost the same price. The movers were good people but not this company. Local movers are the best who can quote at moving site by their own eyes.

Move size: 1 Bedroom Home Service cost: $5000

This company is so unprofessional! Once I canceled my move and tried to get my money back the employee, Brian, essentially went incognito and refused to call me back. I am still waiting for my refund it has been well over 30 days since I canceled my move. They are costing me more money than I owe, they will steal from you and try to drain you of as much money as they can.

I have been non stop calling them about my refund for well over 4 weeks and they keep blaming it on Covid. I eventually had to tell my credit card company to dispute the charges since still no refund. The company then told me that they "processed" the refund and that it was in my credit card companies hands, I called my credit card company 7 days after said refund was "processed" and they still don't see anything processing and advised me to dispute the charge so that my credit score won't take a hit.

Move size: 3 Bedroom Home Service cost: $2343