American Standard Moving & Storage

They are not a moving company. They are a brokerage, which means they subcontract your move to a third party. They drastically underestimate your cost to move to get your business. They communicate in terms of cost per weight (which sounds great), but then charge per cubic feet, so you owe A LOT of money at the time of the move. REPEAT, YOU WILL OWE A LOT OF MONEY AT THE TIME OF THE MOVE. Also, I didn't know when they were loading my belongings until the day before the move and they have up until 5 days to actually move your belongings. Ultimately, the final cost was on par with other moving companies, but the inconvenience and deceitfulness is not worth the hassle.

Move size: 1 Bedroom Home Service cost: $2800

This company is not the actual movers. They are a broker. They lied to me and said they were the moving company, then sub contracted to another company that I did not research. Was the most horrible experience. Movers did not show up till 1:00 in the Am. I was promised I would have my stuff from CA to NY in 2 to 3 weeks. Did not receive for until Two months later. I was promised I would be able to speak to the guy I booked during my whole moving experience. "William and Jason" both gave me there cell number and emails. I was texting and emailing when I was in desperate situation and no one ever answered or responded to this day. I am putting a claim in to better business bureau and consumer affairs. You go with your gut to trust people and than they screw you.. And when I finial received my belongings My 50” TV screen was smashed, my microwave glass was shattered and my Large Cat tree was destroyed…Terrible.

Move size: Studio Service cost: $3155

Never, ever use this company. We had no idea where our furniture was for weeks, and no one would answer the phone at the office to tell us where it was and when it would arrive. We called the office, from a phone that was an unfamiliar number to them, and they answered.

I was kept on hold for 20 minutes and then they disconnected.

We had an up charge on both ends of the move. $2000 more at pickup, and a month later,$2000 on delivery.

Please stay away! Scam artist!

Move size: 1 Bedroom Home Service cost: $6000

This company misrepresented the services that would be provided and after receiving a very detailed inventory of our move over the phone the representative, Mitch, assured that our move would take place on 8/14/20. We were told that date would t be an issue and placed a deposit on the move of $5,250.

Mitch stated this price was due to the short notice and we would pay the balance on the day of moving. They later called to confirm the move for the 14th. A couple hours later I received a call confirming for the 15th. I told them this was incorrect and the dispatcher made a huge deal of having to accommodate for the correct date of the 14th. I was changed from my previous time of 9am to 1pm.

On the day of our move (14th) the movers called to confirm 1pm. Several hours later said it would be between 3–4 pm. A little after 4pm, a much smaller truck with 3 men showed up. We were supposed to have 4 movers, not 3. The truck was a Budget rental truck that I could have rented myself and they didn’t have any additional equipment to “wrap and pad” my furniture as I had been told was part of the service. It was also very obvious when they did the walk through that they were contractors and had not been given correct information. They said it would be additional money. They were not happy about needing to disassemble table and beds, again something that I was paying for. They also said that all drawers would need to be emptied of clothes and I had specifically asked Mitch and the person that confirmed our move of clothes could be left in the drawers and was told yes.

So a move for a 4 bed 2 bath house, shed contents, which I specifically went through at length and made sure that Mitch understood it contained a garden tub, dishwasher, and double vanity for our new house, and 12 boxes of brick facade was originally quoted as $7750. This was a large move and I agreed to a large price. The movers arrive and want more money. I sent them away after arguing in the phone with American Standard and telling them this was unacceptable. I refused to give them one more dollar or to pay any remaining balance. They refused to refund any of my hefty deposit. Plus we had to rent trucks and move ourselves.

Do not use this company! It is a bait and switch. Not only do they take advantage of the customer, they take advantage of smaller movers that they contract the jobs out to.

Move size: 4 Bedroom Home Service cost: $7750

What a terrible experience with this broker, and a terrible way to take advantage of people during COVID. I was lied to by their sales rep, who sent me an itemized quote that included a motorcyle. After an hour talk, selling me on the excellence of their services, he promised me that the motorcycle would be handled with care, and that there will be no extra cost as long as my inventory is correct. I signed off the agreement electronically, and only received a deposit payment confirmation. A week prior my move, I called to ask whether I could get the bike picked up from a near by location. I was transferred to the moving company they hired, and was told it would not be a problem, the address was added on file.

2 days prior pick up, the company called and when going through the inventory, mentioned no bike was on the list. I ended up paying over 700 extra, and the bike was picked up like a box, secured between pieces of furniture only. The movers had no tools and wore no masks.

I just received the shipment today, and got charged $350 for transferring my items to a small truck from the trailer. Would the broker not advice me about this, if he was honest? Worst, my bike is still missing, along with my mattress, and large pieces of furniture.

Do not trust his company, and book with a moving company you know you going to work with from the beginning to the end.

Move size: 1 Bedroom Home Service cost: $2300

American Standard is just Sales Group that brokers out your move! Do yourself a favor and Move on to another company. My sales rep Mitch lied about every aspect of my move. From his quote, to when I would receive my furniture. Know that the moving company he farms you out to has up to 21 business days to delivery your belongings to your destination. Be prepared to sleep on the floor! He low balls your quote to get your business and the moving company they contract charges whatever they feel like at the time they arrive to move you. You sign another contract on their terms. I was quoted $1,910. Actual cost was $2,690. I moved out of a small 2 bedroom that I stayed in for one year. Hardly any furnishings. Basic necessities .. 2 beds, 2 piece sectional, kitchen set, counter stools, 9 large boxes. Not your typical lived in 2 bedroom home with a lot of stuff. Your Sales Rep will quote you by items.. 1 Table, though actual mover tells you 5 items- table top and 4 legs! Not a joke its on my new itemized list. Read your contract before you give any deposits to any moving company. Fees are charged to wrap a TV $150, mattress has to have special cover you are charged for but they do not put on! It is one scam after another to take advantage of you as you have no choice. The American Standard contract you sign states its at the discretion of the mover! In short, I recommend to sell your furniture and treat yourself to new furniture when you get there! It will arrive faster and with less aggravation.

Move size: 2 Bedroom Home Service cost: $2690

DO NOT USE THIS COMPANY!! I received an estimate from this company along with a few other companies. Mr. Bryan kept changing the estimate while we were on the phone with a $500 "discount" then changed the price again. When I received better estimates from other companies I explained to him that I would not be using their services. That is when all the name calling began!! Asshole, moran, idiot, ignorant and not the brightest person to deal with!!

Needless to say I did not use their services AND WOULD NOT RECOMMEND THEIR SERVICES TO ANYONE!! Please take the time to check out some of their reviews!! Horrible experience!!

Move size: 3 Bedroom Home Service cost: $4178

American Standard Moving and Storage is a scam. We gave them a list of items to be moved and they quoted us a price. On moving day the mover showed up and classified 70% of our items as "Bulky" items that required a premium fee. Bottom line our $2800 quote ballooned to $6300. They refused to move us for the contracted fee of $2800. When we refused to pay the $6300, the mover left and American Standard refused to refund our $1300 deposit.

DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $2800