American Standard Moving & Storage

I called American Standard Moving on a recommendations from a friend who recently moved. They were curious and helpful from the start. From the time the women came to do the Estimate of the furniture right down to the delivery and the end of the day. My foreman was Brian (I think) and he could NOT have been any nicer, professional and really on the ball with EVERYTHING that needed to be done! He made sure he and his team wrapped and protected all my furniture, moved everything carefully, and packed up the truck in a time efficient way. They did the packing and driving of 3 hrs away all in one day (this is the ONLY complaints, as I think they should have packed one day, and moved the next) because when they finally finished- it was 9pm at night. I would not have ANY reservations to recommend them again to any and all my friends. If you are on the fence about taking a chance of them, don't. Call Shleppers and you will be confident that your move will be a EXCELLENT capable hands! Thank you!!

Move size: 2 Bedroom Home Service cost: $2100

Beware of this company. Did a long distance move from east coast
to west coast. First I was quoted a price by a broker and than the price changed considerably. Secondly items were stolen and broken
when received on the other end, as well as the move taking much longer than expected. Agents did not return calls and there was no
communication to track where the drivers were. Do not use this company under any circumstances, they are liars and scam artists.

Move size: Partial Move Service cost: $2600

This was a horrific experience. I didn’t realize how difficult it would be to have the contents of a 10x10 packed storage unit from New Mexico to Pennsylvania. We explained to the quoting agent that the unit was packed full in a 10x10 Uhaul storage unit. The pickup window was 3-5pm. At 4:45 we had not heard anything so much husband contacted the dispatch department for an updated ETA. While he was on the phone they called my cell with a 5 minute warning. We were told we’d have a 30 minute window to get to the storage unit. The two gentlemen stepped out of the truck and requested to look at the contents of our unit prior to loading. One of the guys told us he was going to have to charge us an additional $1,500 to move the contents of the unit because despite the contract saying our items included a full 10x10 storage unit, the reservation only had the square footage for half. I attempted to call back the number to the agent I made the reservation with. There was no response. We called the dispatch line again and were connected to an extremely rude woman. Our contract had a binding to not exceed agreement that was violated by the company. They refused to honor their price after I put down a $1,100 deposit. I wouldn’t recommend the services to my worst enemy. I suggested that the company have some training in the area of quoting storage units. That was not taken too kindly. I let the woman know that due to their inability to follow through on the contract agreement I would be taking steps to get my deposit back. She laughed and said they have a really good finance department and could assure me that I wouldn’t get any of that back. I let her know I’d be reaching out to the better business bureau.

Horrible service. Inaccurate quotes. Unethical business practices.

Move size: 2 Bedroom Home Service cost: $26000

I was moving long distance and this was a terrible company to chose. Here is a list of reasons:

1. The representative that convinced me to use this company was great but as soon and I paid the deposit, he completely disappeared even though he was my "point of contact."

2. Upon pick up and delivery, I was given a couple hour window and the movers were not even remotely close to those times.

3. I ended up with a lot less stuff than I used in the estimate but somehow took up more space on the truck..? I ended up getting charged $500 more than the estimate.

4. The entire 2 weeks it took to transport my belongings, I was completely in the dark. By this, I tried calling the representative and customer service but getting voicemail and never getting my calls returned. I emailed multiple times with no response either.

5. When my stuff did arrive, some stuff was broken and/or ruined. The bed of the truck had to have been wet and so boxes were damp and falling apart and any wood was warped.

This experience is something I could have lived without. The whole ordeal just felt very sketchy.

Please use a different company for your own good.

Move size: 1 Bedroom Home Service cost: $2175

We dealt with a Brian S. Please stay away from him as all he did was lie to us. Not a single thing we originally agreed on stayed true in the end. The driver showed up and was completely unprepared. Not only unprepared, he had a completely different contract from what we originally agreed on. I imagine a company like this is supposed to make the moving process easier but no, they only made it extremely tedious on us. We ended up suffering in the end because of how much they lied to us. I’m amazed typing this because I’ve never heard of a company lie this much to the customer. We were willing to pay hard earned money for a service and they ruined it 100% by lying to us and then acting like we were the fools. Hidden fees left and right. There was a hidden fee for going up and down a staircase. What kind of ridiculous fee is that? I’ve never heard of such a thing. They wanted to charge us $300 dollars for loading a video game console. They told us the piano will be taken care of. They get here and wanted to charge $350 just to package it. They wanted to charge us $48 per box. In the original deal, we were supposed to be given 50 boxes upfront. Imagine the look on our faces when this news is brought to us. The whole thing was wrong. All the payments were wrong. Originally the final deal was to cost $6,575. They get here and wanted us to pay $13,583 + potentially more. They told us over the phone that storage would cost $350 after the free month. We find out this was also a lie, as it was supposed to cost $1,500. I’m trying to specify just how wrong every single number they told us was. We gave them a virtual tour so there were no surprises. It comes down to the final deal, and there are plenty of surprises. I’ve never dealt with such a poor company. All rude, careless after they have a deal and did nothing to help the situation. We trusted them and they did nothing but fail us. We ended up cancelling the deal and in the last minute, we have to scramble for a new company. We ended up taking the local route which is significantly cheaper which no complaints. The worst thing about this to me is just how much of an idiot they took us as. Please don’t fall for the same trick we fell for. It’s not worth it and will only make your moving experience miserable. Find a different company. Please. 0/5. 0/10. 0/100. Such a regret. Once they get a deal, they won’t return your calls. They got our money and it was impossible to get hold of anyone. Pathetic.

Move size: 4+ Bedroom Home Service cost: $13587

Them and especially the companies they broker with to actually move your items. They make promises then don't deliver. They charge for services the drivers refuse to fulfill. "They'll put your furniture together when they get there for $200" Flat out lie. They will sit on your stuff and then call and run down a list of all these extra expenses you have to pay BEFORE they will deliver it. Their customer service gal is the most unprofessional, unreasonable person I've ever had to deal with in a professional setting. Their drivers can't drive. They tried charging me an extra $500 because "there were curves in the road". Yes that is a quote from them. Items listed on the inventory that are picked up don't make it to the final destination. 1 star is 1 too many.

Move size: 2 Bedroom Home Service cost: $3800

I hired this company to move me to another state. They guaranteed me a full refund without penalty if I canceled 2 months prior to the scheduled move date. They told me they would have a check in the mail to me within 2 weeks. It has been 2 months since I canceled and they keep saying I am on the list for a refund, but they haven't sent it and can't tell me when they will. One of their customer service agents, Emily, is extremely rude and has no customer service skills. I would stay as far away from this company as possible.

Move size: 4+ Bedroom Home Service cost: $7100