American Relocation LLC

American Relocation are the worst movers I've ever had, and I've moved LOTS of time. They quoted me $1078 to pack and move my one bedroom house 14 miles away. They ended up charging me over $2400! I gave them a detailed inventory of my things, they quoted 6 hours and took 12. They quoted me one hour of drive time, but it was 3 hours, at $140/hour. They charged another $250 because my dining table was heavy..They didn't need any extra tools or people to transport it, I have no idea how they justified that. The movers were exceptionally slow and sloppy at packing my things. Some items were broken (haven't made it through the claims process yet), and I'm quite certain that my nicest earrings (diamond hoops) were stolen. When they finished packing, they tried to talk me into coming back the next day for delivery because they were tired and had families at home. I had nowhere to go that night with my dogs and couldn't pay for 3 more hours of drive time, so I asked that they finish the job that night. They then tried to drop everything in my living room in the interest of time, but I had to explain to them that I can't move the furniture up and down stairs by myself. They complained about it repeatedly and threatened that if bulky items were unable to fit around the stairs, they wouldn't be able to get them out again. I had to pay them before they would unload the truck, but I contacted them after the move to explain what had happened and that I would never have booked this company if I had known the true cost. They ultimately told me there was nothing they could do. I really could not afford the amount they charged me, there were cheaper estimates but I thought that I would get a good company based on the reviews on this site (now I see that there are bad reviews on other sites). I have never written a review before, but I wanted to make sure that everyone is warned before they have an awful experience like I did. Also be careful with Green Line Relocation, I got quotes from both and when I tried to confirm, I learned that they are the same company. It is deplorable to charge someone over twice the estimate when nothing has changed, I feel completely taken advantage of and am still trying to recover.

Service cost: $2406

But they refuse to pay it and have filed 2 requests for a new trial - both requests which were denied by 2 separate judges in Baltimore District Court. Case 0804-0010334-2016. Judgment amount: $943.05 court costs plus lien filing fee $104.00
It has been a nightmare dealing with this company from the onset. Fragile, valuable antique furniture was not properly wrapped and subsequent heavy damage resulted. I had the furniture repaired to the best of the furniture restorer's ability. One of the triple dresser's brackets were not replaced. Other furniture hardware was missing. The head mover was argumentative and his crew tracked in mud and it was hard to remove from my landlord's new carpet. They scooted heavy furniture across same carpet. I was shorted $100 in change - apparently they thought it was a "tip." My mirrors and other items were wrapped in soaking wet bubble wrap. I asked them to remove it at destination because water would cause damage. I was argued with. They absolutely refused to remove the disposable packing material and they refused to place the furniture where I wanted it. They sat it down wherever they wanted to. I scheduled them for the entire day and expected that this was there only job. It took them 3 hours to travel from Frederick, MD to Martinsburg, WV. I paid by the hour. Towards the end they told me they had a "job" at 4 p.m. and had to leave - leaving the job unfinished like refusing to place the furniture and clean the mud stained carpet.
"Crystal" the office manager called me a liar when I reported the damage and subsequently emailed her photographs of the damaged furniture items. I have moved 17 times since 1980 and this was my absolutely worst experience. I am elderly, disabled and am by myself. I filed a lien in Baltimore District Court today because this company absolutely refuses to voluntarily pay the judgment. I received anonymous threatening calls on my cell phone (the number I provided the office) after I filed a complaint with "Crystal" the office manager.
They were a "no show" in court the date of the trial and have demanded a new trial twice - which was denied them. Judgment was in my favor because I had adequate documentation and photographs.

Service cost: $1205

I was given a estimate of $568 for 5 hrs and 3 guys to move a 3 bedroom home. I was charged extra $100 for driving time. I had to give them my item list and my stuff was already packed. On arrival they had to sit 15 mins and wait for parking. They Forman than said we had to review the entire contract and sign before they start which took another 30-45 mins. I was told after signing the contract that my time started when they pulled in front of my house. They charge $90 hr. That mean before they had lift a finger I had already been charged a hr. It took them the other 4 hrs to pack the truck. By this time all my hrs were used up. Now during to the other property. I was now told that the $100 I paid for driving time only covered them come to me and back to the company. Now I had to pay $90 for that 1hr going to the new home. It took them another 4 hrs to unload and put 2 beds together. This move went from a 5hr move to a 10 hr move. What they do is train their workers to milk the clock. They will keep trying to talk to you, hang around the truck and talk to each other while the clock is ticking. They move like turtles.

Move size: 3 Bedroom Home Service cost: $1000

These folks are crooks. I called for an estimate, then they called me back for a more detailed list of items to be moved and didn't even capture what I told them. Then the day of the move, they send a small truck. When I told them I had a 10×20 storage unit full top to bottom and several big, bulky items & boxes & bags. And, I was picking up several bulky items from another storage unit. Needless to say, all of my stuff did not fit on that truck.

So we get to my new place & they begin to unload, then the foreman for the job charged me an additional $300, which he said was to go back and get the rest of my items. Well, that never happened. Plus, the stuff moved doesn't have its matching parts. I have a China cabinet and chairs, but not my dining table, 1 half of my closet, boxspring but no mattress, 1 chest but no dresser or nightstand.

I called the guy who I made the appointment with & the best he could give me was another $300 to move what they were supposed to move on the 1st job. And then implied that he think it would be more so I would have to pay the additional time, when means I would pay extra for their gas too because I went over my estimated time. So that would be over $1200 for a $500 job.

These items, plus a lot more came all the way from Florida to here (Maryland) and it did not cost NEARLY this much. I only paid $600 for that move. And this stuff has been moved a few more times since the Florida move and STILL was only $500.

Now I have to pay another month of storage for both places and all of my stuff is not with me.

My suggestion is to uhaul, get a truck & hire a few day laborers. You'll be happier, wish I had.

Move size: 3 Bedroom Home Service cost: $1000

DO NOT use this company. I moved memorial day weekend only 7 miles to the Canton area in Baltimore. After providing an accurate inventory of items to be moved, American Relocation quoted 3 hours. The job ended up taking 8 hours costing over double the quoted price! The movers worked at a slow pace and I ended up having to work extremely hard moving stuff to try to cut down on time and costs. Not only were the movers extremely inefficient, but they forgot several items on the truck. It was a nightmare trying to track down the missing items. Overall, it was an extremely disappointing experience and I will not use them again. I tried to give customer service the benefit of the doubt that they would compensate me or reduce the total price. However, they were very unresponsive and unaccommodating so I thought this review was necessary so the market knows what they are getting into before using American Relocation services.

Move size: 1 Bedroom Home Service cost: $850

Submitted a request for a quote and was called back by someone who I could barely understand. Was told that the price for 3 hours would be $460. This is not a bad price, however the company is in Baltimore about 40 minutes from my house and they wanted to charge me for the drive time to my house. Telling me I have to pay for a 3rd or more of my booked time while your drivers take their time through traffic to get to me is a joke. Stay in your county with that nonsense.

Move size: 1 Bedroom Home Service cost: $460

So obviously, after reading the 5 stars it must be VICTOR lol the manager and his buddies trying to make this business better. Lied about several things to try to overcharge me. Unprofessional. Victor, the manager and the loaders are inconsistent with their stories as they rip you off. Also VICTOR is like a little high school girl getting her period. Fights you back, and doesn't believe in the customer is right. Amy's Baking company anyone ?(look up reference) When my stuff was delivered, it was on the wrong day making me have to leave work. My stuff was filled with crap, idk what it was sick I took pics. They dis assembled my lamp but didn't put it back. I tried to save 200 from another company much better, but was cheap and went here. Ended up paying more lol! But luckily, I am resolving there externally WITHOUT their help..Good luck :).

Move size: 1 Bedroom Home Service cost: $1267

I couldn’t be happier with the local moving services provided by American Relocation. I have moved 6 times over the past 7 years spanning 4 different states, and this was BY FAR my best experience. The three men that came were on time, professional, and they were transparent about all costs. I noticed some of the reviews mention the added costs of tape, boxes, and packaging certain items, but in my experience, this is typical of a moving company. They were also the cheapest quote of 4 comparable local movers that I contacted, so the lower hourly price offsets the extra costs anyway. The alternatives are to 1) buy your own tape, bubble wrap, and have extra boxes for them to use; or 2) hire a few guys with a low hourly rate and accept that your things will not be taken care of properly.

With each moving company that I have used, the men arrive and work hard, but they usually tire out getting to the new location. I have had movers decide to unload everything to one room and call it a day, drop things, and carelessly bang furniture moving up and down the stairs. The point person for the three men, George, was phenomenal in directing the crew. They wrapped all furniture with total care and communicated very well with each other when moving stuff to/from the truck. We just moved to our forever home, but I would use them again without hesitation!!

Move size: 2 Bedroom Home Service cost: $1473

I hired this moving company for out of state move. I would never recommend this company to anyone, even if was a move for one box!!!

I will give you the list of issues and facts about the out of state move that this company did to my furniture and theft of my stuff. And the actual email dismissing me and my property after many pictures and written down on claims paperwork that was given to the company. Please don’t trust you properly with this company. I’ve hired a lawyer and I’m taking this company to court on civil lawsuit!!!

Service: Out-of-state move

Move size: 2 Bedroom Home Service cost: $3000

We hired a few movers throughout the past couple of moves. These guys didn't break anything! It's very common for movers to make mistakes here or there, but they did not. We had heavy desks, mirrors, large TVs, even a couch that had to be moved through the balcony. I'm very surprised in the quality of work they did with our recent move. These guys went above and beyond to help us with everything and we're forever greateful for all they've done.

Move size: 3 Bedroom Home Service cost: $2000

I'm very satisfied with the move. We had them move us from Baltimore, MD to St. George, UT. The move did take up to a week, considering the distance. The day they showed up, they got everything moved into the truck quick. After everything was delivered, I didn't notice anything missing or damaged which was a great thing. I was almost certain that was going to happen, but it didn't and I'm very thankful for that! The best movers in the area without a doubt.

Move size: 3 Bedroom Home Service cost: $5200

Several years back, I made the mistake of getting a uhaul and doing the move on my own. This was the first time ever hiring a professional moving company. We moved to Bellflower, CA without any problems. The movers were very prompt in showing up. We probably had over 50+ boxes, since this was a 4bedroom house. They got the move done fast. The movers were nice to my family, worked hard and got things done without any problems to report. I would put my name on the line if someone needed a recommendation.

Move size: 4 Bedroom Home Service cost: $1500

They were able to help us relocate to Michigan without any problems. The day of the move, they came out on time as they said they would. Days leading up to the move, we tried to sell as many things as possible and packed a lot of our belongings that we felt were delicate. When they came, they got everything packed into the truck fairly quick. Everything was moved to our new home in Michigan without any issues at all. I wouldn't second guess in referring these people to close family and friends.

Move size: 3 Bedroom Home Service cost: $4700