American Home Relocation

This company gave us a contract with wrong carrier name, and we could not locate our things. They doubled the cost-that was quoted and demanded additional money before they would deliver. They then had another carrier deliver. They Lost several boxes, broke 2 lamps and desk. One of the boxes is family pictures. They claim they can’t find. I told them I do not want money. We want our memories. Never return calls. Horrible-Stressful experience. They could care less about people personal things. Also no masks or identification. Showed up in Ryder truck. In hind site should have turned them away but had to move.

Move size: 1 Bedroom Home Service cost: $5000

First the company raised the price $2,000 2 days before move and then showed up and scratched hardwood floors everywhere and put holes in walls. Also damaged all our stuff, wouldn’t wear a mask, and they were extremely rude and cussing at us, and then didn’t load all our stuff and when they “finished” loading told us that we have to pay another $2105 on top of the rest that we paid. Told them that we were paying extra and it was already on the truck and said we don’t have a choice or they’d keep our stuff. Still waiting on delivery from the company, won’t respond or talk to us on the phone, their contracts specially states that if we don’t go over the original inventory they won’t charge extra, which we didn’t. The 2nd contract they gave us raising it another $2105 after it was already on the truck specifically states that it has to be done before loading anything and it wasn’t. They didn’t give us a choice on paying extra and damaged tons of items. The biggest scam I have ever seen and once they have your stuff there’s nothing you can do. They told us they will be keeping our stuff if we don’t pay the revised price. I don’t see how a company can load all your stuff and then just be like, “by the way your paying more whether you like it or not.”. The ended up taking 27 days to deliver and were supposed to give a 48 hour notice but called an hour before on a Sunday night at 6, and then came around 7:15ish Sunday night. Then wouldn’t accept our Wells Fargo money, only a postal money order. Obviously the post office isn’t open so they made us pay a $500 redelivery fee to come back the next money. Every piece of furniture is damaged, every tv is broken and one tv didn’t even show up. There were countless items destroyed and the guy dropping off said not one thing was wrapped. He showed up in the same size truck and our load didn’t even take up half of the truck. He had 2 other loads with it were as the pickup guys could barely close the door. We talked to him and he said he knows the guys who loaded and said they don’t know what their doing. He said we never should’ve been charged extra on pickup as it was their own incompetence that caused the overage. We have both pickup and drop off all on video and the drop off is all audio recorded by our security cameras. We never should’ve had to pay that extra $2,311 per their own driver. I feel we got completely screwed and I will not stop until I receive that money back that was stolen from us. I’ve filed complaints all over to give them ample time to do the right thing and next my attorney will be filing paperwork.

Move size: 2 Bedroom Home Service cost: $12700

Absolutely horrified. We had our boxes picked up Nov 8th, our understanding being that delivery date - i.e. date our goods would arrive would be November 17th. Received a call week of Nov 9th for ETA, gave them 11/17. . Find out ETA is when goods leave storage so 14-21 days for delivery. Who cares when their stuff leaves the warehouse? People want to know when it's going to arrive. Here we are January 19th and not only has there been no delivery, worst of all it has not even left storage IN FLORIDA!!!. Several calls to both Amer Home and Leadway with promises but nothing has been done. These people are dishonest and have zero concept of customer service. They have our money and our goods and seem to have little intention of fulfilling their contract with us. I guess our next and possibly only option is to report them for theft of our property.

My daughter has now been living in an empty apt for 2 months, no bed, no clothes no dishes, thanks entirely to the dishonesty of these two companies. They tell us that we were given "a discount" - frankly, it's not a discount if they don't do the job they have been paid for. Do not use these people, they will lie and take your money. Watch this space as we escalate this.

Elizabeth Soto Brown

Move size: Studio Service cost: $1802

I would give negative stars to company if there was such option. Stay away from them if you need your stuff.

Missing things and Police had to be called

We continue to be amazed and surprised by the level of unprofessionalism your drivers had.

Lot of our stuff is in damaged condition.

They never assembled any of furniture and did not take majority of them upstairs. They charged extra for going upstairs, which we already told you that apartment was on the 1st floor.

We have taken videos of their behaviors, and kept my text message conversations of Eli. Eli was extremely rude.

" Missing 2 large bags & dining table worth 2000$. Drivers came on 22nd to pick up the stuff instead of 19th initially promised , they stayed till 217am and kept us up . They dropped off our stuff around 10pm on 24th . They refused to assemble the majority of things as promised and also refused to move half of our stuff upstairs. Eli , manager of company demanded that we pay the entire amount we agreed upon before they even start moving box . I told them I would be happy to pay him half first(since they did take money on pick up and did not send me invoice as they promised) and then the other half later on once boxes are delivered and furniture is assembled. But Eli refused to allow the drivers to move any boxes and started yelling and cursing. We gave into his demand on driver's request, and we sent $1072 on zelle. Then

He demanded an additional 75 as it was upstairs, which again we told you and have in contract that it will be on the first floor. Drivers then wanted tips or they refused to bring half of the furniture upstairs and assemble it. Eli accused me that they are afraid they will not get the tip after they finish the work, so I agreed to give them a tip. The moment the tip was given, driver Joshua became racially abusive from kind, and claimed that he had a gun and wanted to leave. We have videos of these conversations. Police had to be called due to security reasons as Joshua claimed to have a gun and claimed that he will leave with our stuff."

We will not allow this kind abuse and violation of contract, and I feel that the moving industry gets by these behaviors and tactics, so please reply to me and provide me in a timely manner either reimbursement for my tables, boxes and bags, or provide my missing things. Also, take mattress boxes, and 2 chairs.

If we do not hear from your company in writing, (we refused to communicate via phone), We will take our next legal actions.

They did not care to take our signature on receipt that most moving company requires upon completion of move. I have digital copy and as well carbon copy of the receipt when Joshua picked up his stuff.

Move size: 1 Bedroom Home Service cost: $1500

Quick to take money and be nice, no communication they will not verify any information once they have your entire lifes belongings, memories etc. Given false contact information, will not tell me where my belongings are, now currently 16 days past delivery date and still no contact. Have been hung up on more times than I can count, been told to not call back, been told to quit being ridiculous. I paid over 1 month before I needed the items delivered and had it way planned and still no stuff or any idea where it is or when or if I will see it. Had 2 addresses they were to pick up from and they sent 2 different trucks at same time and I wasn't even home at the one location and they took everything even items specifically marked not to take. Came home to cleaned out place and neighbors said my stuff will most likely be destroyed because of how it was carelessly handled. I can't get any answers and keep getting hung up on or ignored. At this point told it is in a warehouse and will not tell me where. Got multiple invoices with no company logo or anything just says customer care. Have emailed it back and absolutely no replys. Have reported to law enforcement, BBB, attorney general, federal carrier administration and obtaining an attorney. If you value your belongings do not use Mega Van lines as a broker or American relocation services. They even falsified their location was told in California and BBB says possibly Illinois!

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Move size: 4+ Bedroom Home Service cost: $4000

These people ended up as my movers via some scammers called "Handle With Care" who claimed to be the actual movers. I was not made aware that American Home Relocation would be my movers. Anyhow, they contacted me via phone about payment and delivery of my stuff. The price was nearly double what was quoted by Handle with care. The customer service is terrible! Whenever I would call the number they provided, it was rarely ever picked up. I eventually got a hold of Lorraine C, the customer service manager, who is very rude. She hang upon me before I even said a word, and yet when I called her yesterday, she told me to call her today because it was "after hours". I called again today and she hung up on me. Assuming it was accidental, I called again and she quickly put me on hold. Eventually when I finally got a hold of her, she lectured me about my calling and she hung up. She was so moody. Every time Lorraine picks up the phone. I get put on hold. I think this is her polite way of hanging up. My stuff is due for delivery tomorrow and she literally did not talk to me at all and my questions remain unanswered. I emailed her and she said that she had other customers and would call me in a few minutes. I'm still waiting. They act like they're doing you a favor, and yet they're billing me $3,592. for a one bedroom move! I didn't even ask to do business with these people. You would think some decent customer service would be included in that price!

Move size: 1 Bedroom Home Service cost: $3529