American Home Relocation

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! They started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 4 Bedroom Home Service cost: $8600

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! Gold standard started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 2 Bedroom Home Service cost: $2800

American Home Relocation showed up to pack my furniture. They were very efficient and then left. I realized later my items went to a storage facility. It took 16 days for my goods to arrive. After delivery, a sofa was missing. The driver verified the mistake. The sofa was located at the storage facility. I was notified two weeks ago the sofa had been picked up. No one has called since to notify me of the status of my sofa. It has now been almost six weeks since American Home Relocation picked up my furniture and the saga continues. Who knows if I'll ever see my $3,000 sofa again. I contacted the customer service at American Home Relocation to find out what they would do about getting my missing sofa delivered. Apparently, the contracted carrier will not make a special trip to deliver my sofa. It will sit in storage until they have another full load to deliver somewhere near my area. After more than two months from the time American Home Relocation arranged the pickup of my household goods, I got four urgent calls while I was sitting in a restaurant with some friends. I was told I needed to call the movers immediately or they would leave my sofa outside on my doorstep. Thank you very much for the advance notice. After hearing nothing for two months, I have a ten minute window to respond or have my sofa dumped on my doorstep.

Move size: 3 Bedroom Home Service cost: $6800

I used this company last year and they lost and damaged multiple items. The pick up was fine, but after that it was a nightmare. They will unload everything in a warehouse and they get things mixed up with other peoples items. They have no regard for your belongings.

When they delivered (with no warning) my load had things that belonged to someone else and we had a ton of things missing and damaged.

And forget about filling a claim, it will be denied.

Move size: 3 Bedroom Home Service cost: $0

I was quoted $1,650 by A-plus Moving and Storage,A-Plus

I paid the down payment of $580, I paid a Cashiers check of $550 to American Home Relocations upon arrival of the movers on 9/13. They immediately said I was way over and had to "pay them under the table" I was forced to write another $400 check. I have the mover on recording saying he was lying to the company about goods loaded. I was not provided a true inventory. No one can tell me where my belongings are or if and when they will be delivered.

I sent the voice recording to A-plus moving.

I still DO NOT know where my belongings are or when they will arrive. No one gave me an inventory of my belongings when loaded. The mover bragged about "saving" customers money by getting paid under the table and lying to the company.

Overall rating is an F

Catharine Windus move Iowa to Arizona.

Move size: 3 Bedroom Home Service cost: $1700

I did not choose this company, I originally contracted IMRG (Interstate Moving & Relocation Group), a broker who hired American Home Relocation. on July 24th Pick up went smoothly, we finished packing the fragile and expensive items as the movers were packing the furniture and taking down the boxes to the truck. Then things start to get ugly. Only a month after pick up I am finally able to get a clear delivery date to the new address. On August 18th the movers show up, destroying a car's front bumper with their truck and ignoring it. moments later the police show up as some people did see it happen and reported the truck. After paying in cash the balance due they start to unload the truck to realize none of the items are mine. My shipment's current location is unknown and even after contact both IMRG and American Home Relocation no one knows where it is.. finally on August 21rst I get a call from "American Home Relocation's manager in Chicago" telling apologizing and telling me my shipment is fully loaded and will arrive the next day by noon. August 22nd, 12pm, IMRG calls me to inform me my shipment is being located and delivery will happen within next week. I answer this is wrong as the moving company contacted me as they found it, upon asking for explanations the operators tells me "i have work to do I need to go" and just hangs up. 3 calls on which she kept hanging up on me I can finally talk to a manager who just refuses to answer me or confirm my items will really be delivered. The movers call me at 1pm telling they will arrive at 2:30pm. 5pm, no news, no one is here, I call them, no answer. the movers finally show up at 9pm, no apology, no excuse, they want to get the money and "start right now to not spend the whole night doing this **". unfortunately, my bike is broken, some furniture got banged up. After 2hours, midway, my elevator broke down (i live on the 2nd floor, right next to the elevator. After being INSULTED and literally threatened to them leaving everything as it is (50% of my items in the lobby and the rest in the truck) they get ready to leave unless I give them each 200$. it is 10pm, their manager doesn't answer the phone, neither IMRG. I had no choice but to agree, especially as one was extremely aggressive verbally and physically. when their job is done htey take a few pictures of the boxes, do NOT give me a bill of landing or any document and leave. so not only both I and my wife had to take TWO days off EACH for nothing but they forced us to pay more money and on top of that gave us no possibility to check the number of items delivered. turns out, the small box containing a PS4, 3 controller, an XBOX one, 1 controller, my wife's jewelry box and 300$ worth of gift cards was missing !! American Home Relocation never answer my calls for a claim and IMRG guided me towards movingclaims.net. I am filing a pollice report but according to IMRG, I will never see my items again neither be reimbursed. In total these people cost me stress, more than a 1500$ in time, stolen items and "extra undocumented fees".

Move size: 1 Bedroom Home Service cost: $2231

Was supposed to move on september 26,2020 they promised between 12-2 never showed up couldn't get in contact with anyone at the office or dispatch finally got a hold of the driver who said he was in a major accident the day before. then when the driver finally showed a day and a half later he demanded 3 times the cost we were quoted. the company calls us a week later also demanding the same 3 times cost my sister was told when picking up her stuff. fine we paid just to get her stuff out of their warehouse more than 3 weeks after the move. during this time I am calling them almost daily because they had half the money for over a week and no delivery date yet. they get up to where we live finally the inside the truck looked like a hurricane had just blown thru stuff was thrown everywhere. we get her 55" tv off which I told her to go immediately and plug in and test it which was all broke to hell, along with several of the totes she packed her stuff into. and they actually left with an exercise bike still on the truck I had to call them back to have them turn around. bottom line this company is a scam company DO NOT USE THEM!!

Move size: Studio Service cost: $2300