American Home Relocation

First off, they took 17 hours to move from a 4 bedroom house to another 4 bedroom 1/4 mile down the road and tried to convince me this was normal. Everything was already carefully packed except for the pieces which required wrapping. Since it was taking so long, my wife and I ended up moving a lot of the stuff ourselves. We've moved before and it never took even half that long nor did we have to move our own furniture. We moved from 1500 miles away and it didn't cost a whole lot more than these guys charged either. As an added bonus they caused significant damage. At the very least I was hoping they would own up to it and try to make it right. First they tried to convince me I caused the damage! Then they finally agreed to send a wood repair guy to make his assessment and repair what he could. He did that quite nicely for all but one piece - dining room table - was scratched beyond repair. They deny responsibility and tell me that they would only compensate if it was totally destroyed! To add insult to injury, they claim they would only pay $.60/lb for damages. It was a brand new table from Haverty's. In the end, they are paying ABSOLUTELY NOTHING. While putting stuff together in our new home, we did find some other dents and scratches which were not there before. This experience has been a total rip off clearly demonstrated by the unbelievable amount of time, damage caused and an absolute lack of integrity in dealing with the aftermath. If you want real professionals, call somebody else!..also received a response apparently "from the owner" stating that they would be happy to discuss my concerns directly etc. Still trying to find out if this was a standard automatic reply to any bad reviews or if there's a real person behind it..well it's been over a week I've been trying to get in touch with "the owner" since he so kindly indicated he wanted to discuss all my issues. I've tried calling, email to customer service, texts and calls to Rodney and still nothing. I get the distinct impression they have absolutely no interest in making it right.

Move size: 3 Bedroom Home Service cost: $6800

Opening lawsuit. American Home Relocation stole all of my property from my home without my consent. I called the police, they stopped the truck an ordered them to return to my home. The manager spoke to police, cussed them out and cussed me out. Drivers complained they couldn't unload because they already worked 8 hours that day and needed to get home. They said they would return in the morning. They never returned. despite police orders. Lawsuit is for roughly $30,000 of stolen goods.

Move size: 3 Bedroom Home Service cost: $9999

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! They started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 4 Bedroom Home Service cost: $8600

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! Gold standard started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 2 Bedroom Home Service cost: $2800

American Home Relocation showed up to pack my furniture. They were very efficient and then left. I realized later my items went to a storage facility. It took 16 days for my goods to arrive. After delivery, a sofa was missing. The driver verified the mistake. The sofa was located at the storage facility. I was notified two weeks ago the sofa had been picked up. No one has called since to notify me of the status of my sofa. It has now been almost six weeks since American Home Relocation picked up my furniture and the saga continues. Who knows if I'll ever see my $3,000 sofa again. I contacted the customer service at American Home Relocation to find out what they would do about getting my missing sofa delivered. Apparently, the contracted carrier will not make a special trip to deliver my sofa. It will sit in storage until they have another full load to deliver somewhere near my area. After more than two months from the time American Home Relocation arranged the pickup of my household goods, I got four urgent calls while I was sitting in a restaurant with some friends. I was told I needed to call the movers immediately or they would leave my sofa outside on my doorstep. Thank you very much for the advance notice. After hearing nothing for two months, I have a ten minute window to respond or have my sofa dumped on my doorstep.

Move size: 3 Bedroom Home Service cost: $6800

I used this company last year and they lost and damaged multiple items. The pick up was fine, but after that it was a nightmare. They will unload everything in a warehouse and they get things mixed up with other peoples items. They have no regard for your belongings.

When they delivered (with no warning) my load had things that belonged to someone else and we had a ton of things missing and damaged.

And forget about filling a claim, it will be denied.

Move size: 3 Bedroom Home Service cost: $0

I was quoted $1,650 by A-plus Moving and Storage,A-Plus

I paid the down payment of $580, I paid a Cashiers check of $550 to American Home Relocations upon arrival of the movers on 9/13. They immediately said I was way over and had to "pay them under the table" I was forced to write another $400 check. I have the mover on recording saying he was lying to the company about goods loaded. I was not provided a true inventory. No one can tell me where my belongings are or if and when they will be delivered.

I sent the voice recording to A-plus moving.

I still DO NOT know where my belongings are or when they will arrive. No one gave me an inventory of my belongings when loaded. The mover bragged about "saving" customers money by getting paid under the table and lying to the company.

Overall rating is an F

Catharine Windus move Iowa to Arizona.

Move size: 3 Bedroom Home Service cost: $1700

I did not choose this company, I originally contracted IMRG (Interstate Moving & Relocation Group), a broker who hired American Home Relocation. on July 24th Pick up went smoothly, we finished packing the fragile and expensive items as the movers were packing the furniture and taking down the boxes to the truck. Then things start to get ugly. Only a month after pick up I am finally able to get a clear delivery date to the new address. On August 18th the movers show up, destroying a car's front bumper with their truck and ignoring it. moments later the police show up as some people did see it happen and reported the truck. After paying in cash the balance due they start to unload the truck to realize none of the items are mine. My shipment's current location is unknown and even after contact both IMRG and American Home Relocation no one knows where it is.. finally on August 21rst I get a call from "American Home Relocation's manager in Chicago" telling apologizing and telling me my shipment is fully loaded and will arrive the next day by noon. August 22nd, 12pm, IMRG calls me to inform me my shipment is being located and delivery will happen within next week. I answer this is wrong as the moving company contacted me as they found it, upon asking for explanations the operators tells me "i have work to do I need to go" and just hangs up. 3 calls on which she kept hanging up on me I can finally talk to a manager who just refuses to answer me or confirm my items will really be delivered. The movers call me at 1pm telling they will arrive at 2:30pm. 5pm, no news, no one is here, I call them, no answer. the movers finally show up at 9pm, no apology, no excuse, they want to get the money and "start right now to not spend the whole night doing this **". unfortunately, my bike is broken, some furniture got banged up. After 2hours, midway, my elevator broke down (i live on the 2nd floor, right next to the elevator. After being INSULTED and literally threatened to them leaving everything as it is (50% of my items in the lobby and the rest in the truck) they get ready to leave unless I give them each 200$. it is 10pm, their manager doesn't answer the phone, neither IMRG. I had no choice but to agree, especially as one was extremely aggressive verbally and physically. when their job is done htey take a few pictures of the boxes, do NOT give me a bill of landing or any document and leave. so not only both I and my wife had to take TWO days off EACH for nothing but they forced us to pay more money and on top of that gave us no possibility to check the number of items delivered. turns out, the small box containing a PS4, 3 controller, an XBOX one, 1 controller, my wife's jewelry box and 300$ worth of gift cards was missing !! American Home Relocation never answer my calls for a claim and IMRG guided me towards movingclaims.net. I am filing a pollice report but according to IMRG, I will never see my items again neither be reimbursed. In total these people cost me stress, more than a 1500$ in time, stolen items and "extra undocumented fees".

Move size: 1 Bedroom Home Service cost: $2231

Was supposed to move on september 26,2020 they promised between 12-2 never showed up couldn't get in contact with anyone at the office or dispatch finally got a hold of the driver who said he was in a major accident the day before. then when the driver finally showed a day and a half later he demanded 3 times the cost we were quoted. the company calls us a week later also demanding the same 3 times cost my sister was told when picking up her stuff. fine we paid just to get her stuff out of their warehouse more than 3 weeks after the move. during this time I am calling them almost daily because they had half the money for over a week and no delivery date yet. they get up to where we live finally the inside the truck looked like a hurricane had just blown thru stuff was thrown everywhere. we get her 55" tv off which I told her to go immediately and plug in and test it which was all broke to hell, along with several of the totes she packed her stuff into. and they actually left with an exercise bike still on the truck I had to call them back to have them turn around. bottom line this company is a scam company DO NOT USE THEM!!

Move size: Studio Service cost: $2300

Quick to take money and be nice, no communication they will not verify any information once they have your entire lifes belongings, memories etc. Given false contact information, will not tell me where my belongings are, now currently 16 days past delivery date and still no contact. Have been hung up on more times than I can count, been told to not call back, been told to quit being ridiculous. I paid over 1 month before I needed the items delivered and had it way planned and still no stuff or any idea where it is or when or if I will see it. Had 2 addresses they were to pick up from and they sent 2 different trucks at same time and I wasn't even home at the one location and they took everything even items specifically marked not to take. Came home to cleaned out place and neighbors said my stuff will most likely be destroyed because of how it was carelessly handled. I can't get any answers and keep getting hung up on or ignored. At this point told it is in a warehouse and will not tell me where. Got multiple invoices with no company logo or anything just says customer care. Have emailed it back and absolutely no replys. Have reported to law enforcement, BBB, attorney general, federal carrier administration and obtaining an attorney. If you value your belongings do not use Mega Van lines as a broker or American relocation services. They even falsified their location was told in California and BBB says possibly Illinois!

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 4+ Bedroom Home Service cost: $4000

These people ended up as my movers via some scammers called "Handle With Care" who claimed to be the actual movers. I was not made aware that American Home Relocation would be my movers. Anyhow, they contacted me via phone about payment and delivery of my stuff. The price was nearly double what was quoted by Handle with care. The customer service is terrible! Whenever I would call the number they provided, it was rarely ever picked up. I eventually got a hold of Lorraine C, the customer service manager, who is very rude. She hang upon me before I even said a word, and yet when I called her yesterday, she told me to call her today because it was "after hours". I called again today and she hung up on me. Assuming it was accidental, I called again and she quickly put me on hold. Eventually when I finally got a hold of her, she lectured me about my calling and she hung up. She was so moody. Every time Lorraine picks up the phone. I get put on hold. I think this is her polite way of hanging up. My stuff is due for delivery tomorrow and she literally did not talk to me at all and my questions remain unanswered. I emailed her and she said that she had other customers and would call me in a few minutes. I'm still waiting. They act like they're doing you a favor, and yet they're billing me $3,592. for a one bedroom move! I didn't even ask to do business with these people. You would think some decent customer service would be included in that price!

Move size: 1 Bedroom Home Service cost: $3529

They picked up my stuff on April 13th even after calling them everyday fir my stuff the staff was so rude. I did not get my stuff till June. My stuff was delivered by some random people who rented a truck and delivered. My boxes broken. When I had time to go through my boxes. Six boxes and storage full of my China dinner sets, my serving bowls and my silver anklets, bbracelets are all missing. I took me years and lot of money to collect antique vintage dinner sets. Wonder if they stole my stuff and sold it. Very very upset about this. Do NOT USE THIS COMPANY IF YOU VALUE YOUR THINGS.

Move size: 3 Bedroom Home Service cost: $2000

My 81 year old Father-in-law still has not received his belongings that were picked up in Indiana on 4/29/21. These folks are very difficult to get in contact with. When he actually talked to someone named Brittany, all she can tell him is they are working on getting his stuff delivered. They are trying to charge him an extra $1000 for storage when he provided an Extra Space storage address in Georgia.

He’s been paying for an empty storage space in GA since late April.

Then Brittany called my father in law last week asking if he still wanted his belongings. What a condescending question? When she said he had to pay the remaining balance plus the $1000 storage fee, he asked her how can he trust that he’ll get his things since he’s had such a tough time with them, she said that she would send an email confirmation. My father in law said his lawyer would like to see it as well, so then Brittany hung up on him. I don’t know if the 5 star reviews are paid for. Or family and friends are posting positive reviews on this company’s behalf.

Do your due diligence and investigate before you select a mover. Read all the negative reviews. We wish we would have read the negative reviews on American Home Relocation. And also the broker needs to be held accountable as well. US Pro Moving and Logistics LLC is the broker that my father in law used. They have horrible reviews too. They have not been of any help to him. All they can say is they weren’t aware of American Home Relocation’s bad business practices. US Pro Moving shares the responsibility in this situation.

Move size: 3 Bedroom Home Service cost: $8000

THIS COMPANY IS A LESSON IN SCAM ARTISTS WHO WANT YOUR MONEY BUT DON'T WANT TO HAVE TO DO ANY OF THE ACTUAL WORK THEY ARE BEING PAID FOR.

I have been trying to get hold of someone at this company to figure out where my items are. I was told they had 2-7 business days from pickup to deliver my items and they never showed up even though I scheduled them for November 6. They said that I never paid them, but I did and it did not clear their system and I did not receive any call back to fix the issue. And because they do not have a record of payment from me until November 8 (the day I called them to find out where they have my items and discovered this payment issue) they have 35 business days to deliver my items. There is a good chance that I will not get my items until December 27, because at this rate I am unable to give them the benefit of the doubt and think that they will deliver any time sooner than they absolutely have to before they are able to be sued.

I was also told initially that they would hold my items on the truck rather than store them because it was only for one week, and found out today that my items were moved off of the truck and into their warehouse in Chicago. So not only are my things not where I was promised they would be, but I have to wait for them to have a truck available to drive from Chicago to Nashville which is going to be longer in the dispatch time.

I have worked with Brittany, Tara, and Monique trying to get this figured out. Brittany was the diamond in the rough in that customer service department. Tara no-holds-barred yelled at me on the phone and then hung up on me. Monique was no help, would not let me finish a sentence, and told me that I needed to "quit running my mouth".

I tried to figure out who the General Manager was over there, and was finally (after about five minutes) told that his name was Eli. I asked for Eli's phone number, and was told that he does not have one but I could call customer service and they can transfer me to him. Which means he has a phone number but they won't give it to me. Okay fine, instead I then I asked if I could have his email address and was denied that as well. I asked for a last name so I can try contacting this individual on my own, and was almost told that he didn't have one of those either but Monique caught herself and just told me that they do not give out last names.

So now my life is in their warehouse three states away, I am unable to live in my apartment because of it, and I have no idea when I will be getting my items.

I will be reporting this to the BBB, and will work every day to find my items and get them delivered.

Move size: 1 Bedroom Home Service cost: $5000