American Home Relocation

Broker subcontracted me thru American Home Relocation, for which I had zero control over, and the process has been an absolute nightmare. I have had a $2000 TV lost or stolen (said it has been found but no attempts to redeliver a month after initial delivery even though contract has been paid in full), $492 overcharge upon delivery without any proof of documentation or explanation, and a broken end table. All signs and research of American Home Relocation show they are an untrustworthy and fraudulent company, yet Patriot Moving Group linked me with them without any warning or consideration to my belongings, money, and most importantly, mental health. I have made repeated contacts with both companies yet customer service will provide no answers or explanations to resolve their negligence. Extremely disappointed in the entire process and feel my rights as a consumer have been violated. Very unprofessional in all aspects.

Move size: 1 Bedroom Home Service cost: $2000

I am pretty sure all the 5 star reviews of this company are FAKE. I found out that I had to move unexpectedly across country within two weeks. I went with American Home Relocation because they gave me the lowest quote ($1300). The rep (Kevin) told me that the movers would come within a two day time slot (February 2-3) and I would be called 24 hours in advance before the pick up. I had to call several times just to find out an exact time the movers were coming, I left several voicemails and was never called back. The movers called me TEN MINUTES before they arrived (thank goodness I was not far when they called). When I met the movers and had some conversation with them, they told me they were not employees of American Home Relocation, but rather contractors that had rented their own truck. In other words, THEY WERE NOT QUALIFIED MOVERS. In addition, when it was time to pay I found out the company was now charging me $1800. I asked the mover why I was being charged $400 more and he said that I needed to pay for gas etc., when I asked why that wasn't in my initial quote he said he didn't know. So now I was being charged a much larger sum unexpectedly. Fast forward- I moved out to Southern California from Illinois, and found a great apartment. I was called on February 9th, one week before my chosen drop off date and told that my stuff would be on a truck that Monday and would arrive the Saturday date, February 16th. I was told again that I would be called 24 hours before the truck arrived. Friday comes, no call. I called and left several voicemails. Saturday, no call. Sunday, no call. I left 5-6 voicemails, and received no call back. At this point I'm very upset, and I'm worried that I will have to take off work to receive my belonging, or that my belongings would never come. I finally get on the phone with someone (I can't remember her name) and she says that my belongings just got into a truck that past Sunday (February 17th) A WEEK LATE. I ask why it is getting on to a truck a week late, and I am met with a snarky response that she doesn't know why. When I ask her what day the movers will be in California, she also has no response to that because the company itself does not handle the drivers' drop off schedules and I will have to call the driver to verify the date of arrival. She gives me his phone number, no answer, and the voicemail box is full. I call again the next day, no answer, voicemail box is full. The weekend comes, and I'm highly upset because I have been living in California with only one suitcase of clothes, no furniture, no kitchen supplies for three weeks. I finally receive a call on the Saturday (February 23rd), and the driver says he will MAYBE be able to able to make it the next day, but will most likely come on Monday. I tell him that I need him to come on Sunday, because I need to work on Monday, he gives me attitude and says he won't come after 3 pm on Sunday so it'll depend on how fast the first drop off will be. I was lucky enough that his first drop off did go quickly and I received my belongings that Sunday (February 24th). In addition, most of my furniture was damaged due to poor packaging.

DO NOT HIRE THIS COMPANY. They are merely brokers that contract jobs to unqualified movers. They are uncommunicative, rude, and unhelpful. I moved cross country in a very short period of time and I was hoping that hiring movers (rather than renting a u-haul) would be less stressful on me while I focused on starting a new, high demanding job, and starting a new life away from family and friends. This company did nothing but add stress to my move. In hindsight, I think I am lucky that my belongings made it out to California within a month, had I not called several times, and made several complaints, I think it would have taken longer. American Home Relocation is an outrageous, deceitful company that does not care about its customers. Find a more reputable company or move your belongings yourself!

Move size: 1 Bedroom Home Service cost: $1900

I was looking for a good company to help us with this move time was very sensitive for me and my family.
When we got a call from Alison she was so good to us I was happy I did my research and read the reviews On a deferent website good ones and same bad ones!!
I call one customer that left is number to get more information.
I decided to go with American home Relocation
And I am so very happy that I did .
The mover did an amazing job I got delivered in10 days all my items was delivered very minor Damage.

Move size: 3 Bedroom Home Service cost: $2800

I used American Home Relocation for my move from Wheeling IN to MN and it was one of the best services I ever got. Movers Andre and Ashad were so good to me and my family, customer service, Karen gave us information through the process and the sales representative was great after all he got us to go with American Home Relocation, so I want to thank Alex for that .
I will definately recomment this company to all my family friends I know. Thank you again and keep up the good work American Home Relocation.

Move size: 2 Bedroom Home Service cost: $1650

WARNING! Check OUT EVERYTHING about this company on as many sites as possible including pissedconsumers.com and the BBB Chicago area (F RATING and ALERT issued due to # of complaints). This company is a long distance BROKER. Their website talks about “our” movers, etc., and has a photo of an AHR truck, which I don’t think exists (DOT states they have 1 TRUCK). Website claims they are based in GA, but they are incorporated in IL. Somehow affiliated with Moving Services Group LLC in GA - “customer service”, etc. located there. Issues: 1. Doubled their quote after load picked up- claiming overload. Their paperwork indicated it was 9 lbs. under - the driver who picked up the load also called me the next day with the weight. There was no way that the load weighed as much as claimed. Then demanded full payment before they would even schedule delivery (not remainder due ON delivery as the Binding Estimate we signed states).Had to complete and notarize 4 forms for them to accept my credit card. 2. No communication/liars: they are brokers (without a brokers license). They took my items to a warehouse in IL - never told me it was going into storage. I assumed when they (2 guys from GA) picked up the load in a small box truck (no identification on it), they were taking it to load onto a bigger truck going to AZ. The delivery date was, as requested, 11/2-3. I was told up until that date, that items were in transit. On 11/2, while driving to AZ , I was first informed they did not receive payment and won't schedule until it is received. They later "discovered " payment was received but delivery won't be for another 7-21 business days from 11/2. Rudest and most inept operation- no return messages/calls. I found out about the delivery date before they did! 3. Delivery: There was only one guy on the truck so my son had to help unload. Missing 6 out of 24 boxes (and one was left behind at my house). AHR, or their cohorts out of GA, picked up the load on 10/20/18 and a third party, 495 Movers, delivered on 11/16/18. I informed Jerry Whaley (678-471-4581) who is the Principal/Dispatcher- immediately that the boxes were missing. First told me all boxes were accounted for and loaded on truck. After practically begging him to look in warehouse, he called back to say that he had them (5 or 6) and that we "HAVE HIS WORD" that he will get them to AZ, "no charge." We waited to hear from him but I had to contact him every time for any updates. He used excuses that he couldn't find a truck going to that part of AZ. Then, he couldn't find a truck going to AZ at all, although they claimed AZ is their most popular destination ( per emails with quote). To make a long story short (yes there is more), months passed and still no boxes. In early January and 2 weeks later, I texted Whaley and told him to return them to me in OH. No response. We decided last week to go to Chicago (700 mi round trip) and get the boxes ourselves. He was all game for that! We went to the warehouse on W48th
Place in Chicago and got the 4 remaining boxes. He refused to reimburse us for our travel expenses or the cost to ship to AZ ourselves. AHR was formed in Oct. 2017 but the number of complaints far exceed what you would expect from a legitimate business! DOT and IL Atty General notified.

Move size: Partial Move Service cost: $2600

This company is terrible. Items were lost and damaged and no one will do anything about it. I'm missing very meaningful sentimental belongings, yet I can't even get a human being to contact me with answers. I was given info for moving claims and that's supposed to be good enough. I gave thousands of dollars and signed a contract, but a human can't even tell me if I'll ever see my belongings again. Using this company was a HUGE mistake. Never again.

Move size: 1 Bedroom Home Service cost: $2005

Alan from American Home made promises and quoted a price to win our business. They showed up very unprofessional. They held our belongings hostage until we gave them additional money. 25% over the agreed to price. I would not recommend them to anyone. They told us what we wanted to hear and then tried to increase the price on the pick. I refused and told them to unload. They again agreed to the price and said it was okay. Once delivered they would not unload unload we got cash of a 25% increase. Not a good way to do business.

Move size: Partial Move Service cost: $1400

DO NOT HIRE THIS COMPANY! Everything you read here is true and much worse. I was given a quote of $3500. No one from the company would answer my phone calls or emails. I did not hear anything from anyone until ONE DAY prior to my move date at 7:30pm. Only to tell me they weren't coming the next day. I had to close on the house on Monday and that is when they came! The movers had no ID, no information from the company, could not give me a copy of paperwork that I signed. Then after taking 12 hours to pack up a small house, they stated they would not deliver until I paid them $2000 more than what was quoted - IN CASH! Where does one get cash on a Monday night at 8pm? Because they came so late and a day late, I had to drive all night to make the closing on my new house in another state. The movers also stated that I needed to give them a tip in order to have my belongings delivered. I gave them $250. The next day they came at 2pm instead of 8am. They demanded another $2500 in cash before they would unload my belongings. I had given them a personal check the night before as I had no other options. They took the check. After a lot of crying, begging, running around to ATM machines, setting up Zelle pay and transferring the money to Allen (the mover did not know his last name) the next day, I ended up giving them an additional $2500 in transferred money and $1500 in cash. My items are broken, they dropped boxes in the yard, their dog ran in my house and jumped all over my white couch with muddy feet. And to top it all off, when I looked at my checking account five days later, they had cashed my original check which they gave back to me unsigned and unscanned (into a bank scanner). They stole an additional $2000 from me by taking a picture of the check and using a second already endorsed check and sending those through electronically to my bank. The police, my bank, my attorney, and the FBI are all working on getting my money back, the stolen $2000 and the coerced against-my-will $1500 above and beyond the quoted price. This company and the owner ALLEN are thieves and crooks. DO NOT USE THEM UNDER ANY CIRCUMSTANCES! Any company would be better than these thugs. There is no rating low enough for this company. Rating them as POOR is much more than they deserve. Despicable, hellish, scumbags are better ratings.

Move size: 2 Bedroom Home Service cost: $3500

Horrible moving experience, with terrible customer service! I would not recommend American Home Relocation. This moving company was very unprofessional, inept, total liars, and should be shut down. I actually booked my move with another moving company which was a broker, and they passed me onto this company. First, they were 4 days late in picking up my belongings with no communication which caused me monetary damages. I must have made 50 calls to their customer service (they answer as Moving Services) and to a dispatch guy named Eli trying to get my goods picked up, as my home sold and my closing date was in 3 days. Phone calls were not returned, and I got one excuse and time after another. Finally, a truck arrived and my goods were picked up, but the guys were very pushy on tips and kept telling me they needed to increase my cost, but if I would pay half the cost in cash tips, he would not report the increase to his boss! I felt like it was dirty and underhanded. They were very sloppy on the paperwork and inventory list. They still increased the cost of my move, which seemed arbitrary and dishonest. Then, they did not deliver my goods for 34 days after pickup, and 29 days after my delivery window started! I moved from the Kansas City area to Ocala Florida, and they took my goods to Chicago and stored them in a warehouse, and gave me one excuse after another why they could not deliver. I talked to a manager named Alan many times, and he told me that my goods were on a truck and would be delivered shortly. After a week plus of this, I finally talked to Jerry in dispatch and he told me my goods were still in Chicago, not on a truck, and they were still working on getting a truck for my delivery. So Alan was just lying to me the whole time! When I finally received my goods, my desk was smashed and ruined, and several items were missing. What a stressful and horrible experience. Customer service was horrible, they would not return calls and rarely had any info for you. The only good thing was Jerry in dispatch, he seemed to give me accurate info at least. Beware, hire a moving company with their own fleet or use pods so you have some control.

Move size: 2 Bedroom Home Service cost: $4900