American Home Relocation

First off, they took 17 hours to move from a 4 bedroom house to another 4 bedroom 1/4 mile down the road and tried to convince me this was normal. Everything was already carefully packed except for the pieces which required wrapping. Since it was taking so long, my wife and I ended up moving a lot of the stuff ourselves. We've moved before and it never took even half that long nor did we have to move our own furniture. We moved from 1500 miles away and it didn't cost a whole lot more than these guys charged either. As an added bonus they caused significant damage. At the very least I was hoping they would own up to it and try to make it right. First they tried to convince me I caused the damage! Then they finally agreed to send a wood repair guy to make his assessment and repair what he could. He did that quite nicely for all but one piece - dining room table - was scratched beyond repair. They deny responsibility and tell me that they would only compensate if it was totally destroyed! To add insult to injury, they claim they would only pay $.60/lb for damages. It was a brand new table from Haverty's. In the end, they are paying ABSOLUTELY NOTHING. While putting stuff together in our new home, we did find some other dents and scratches which were not there before. This experience has been a total rip off clearly demonstrated by the unbelievable amount of time, damage caused and an absolute lack of integrity in dealing with the aftermath. If you want real professionals, call somebody else!..also received a response apparently "from the owner" stating that they would be happy to discuss my concerns directly etc. Still trying to find out if this was a standard automatic reply to any bad reviews or if there's a real person behind it..well it's been over a week I've been trying to get in touch with "the owner" since he so kindly indicated he wanted to discuss all my issues. I've tried calling, email to customer service, texts and calls to Rodney and still nothing. I get the distinct impression they have absolutely no interest in making it right.

Move size: 3 Bedroom Home Service cost: $6800

Opening lawsuit. American Home Relocation stole all of my property from my home without my consent. I called the police, they stopped the truck an ordered them to return to my home. The manager spoke to police, cussed them out and cussed me out. Drivers complained they couldn't unload because they already worked 8 hours that day and needed to get home. They said they would return in the morning. They never returned. despite police orders. Lawsuit is for roughly $30,000 of stolen goods.

Move size: 3 Bedroom Home Service cost: $9999

American Home Relocation showed up to pack my furniture. They were very efficient and then left. I realized later my items went to a storage facility. It took 16 days for my goods to arrive. After delivery, a sofa was missing. The driver verified the mistake. The sofa was located at the storage facility. I was notified two weeks ago the sofa had been picked up. No one has called since to notify me of the status of my sofa. It has now been almost six weeks since American Home Relocation picked up my furniture and the saga continues. Who knows if I'll ever see my $3,000 sofa again. I contacted the customer service at American Home Relocation to find out what they would do about getting my missing sofa delivered. Apparently, the contracted carrier will not make a special trip to deliver my sofa. It will sit in storage until they have another full load to deliver somewhere near my area. After more than two months from the time American Home Relocation arranged the pickup of my household goods, I got four urgent calls while I was sitting in a restaurant with some friends. I was told I needed to call the movers immediately or they would leave my sofa outside on my doorstep. Thank you very much for the advance notice. After hearing nothing for two months, I have a ten minute window to respond or have my sofa dumped on my doorstep.

Move size: 3 Bedroom Home Service cost: $6800

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! They started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 4 Bedroom Home Service cost: $8600

I wish I could give zero stars to this company! This is the 3rd time I have done a long distance move for my job, and by far the worst experience! Gold standard started by mis-quoting my move, not only cost but delivery. The movers that came to my home were incredibly rude , destroyed property and several of my belongings. They left trash everywhere both loading and unloading. The movers would ask for cigarettes and drinks and were just unprofessional. When I finally did get my belongings both mu washer and dryer were broken. It took weeks to get all the paperwork filed for the claim. Now over 3 months later and I still have not had any response or resolution regarding my claim.

Move size: 2 Bedroom Home Service cost: $2800

I used this company last year and they lost and damaged multiple items. The pick up was fine, but after that it was a nightmare. They will unload everything in a warehouse and they get things mixed up with other peoples items. They have no regard for your belongings.

When they delivered (with no warning) my load had things that belonged to someone else and we had a ton of things missing and damaged.

And forget about filling a claim, it will be denied.

Move size: 3 Bedroom Home Service cost: $0

Was supposed to move on september 26,2020 they promised between 12-2 never showed up couldn't get in contact with anyone at the office or dispatch finally got a hold of the driver who said he was in a major accident the day before. then when the driver finally showed a day and a half later he demanded 3 times the cost we were quoted. the company calls us a week later also demanding the same 3 times cost my sister was told when picking up her stuff. fine we paid just to get her stuff out of their warehouse more than 3 weeks after the move. during this time I am calling them almost daily because they had half the money for over a week and no delivery date yet. they get up to where we live finally the inside the truck looked like a hurricane had just blown thru stuff was thrown everywhere. we get her 55" tv off which I told her to go immediately and plug in and test it which was all broke to hell, along with several of the totes she packed her stuff into. and they actually left with an exercise bike still on the truck I had to call them back to have them turn around. bottom line this company is a scam company DO NOT USE THEM!!

Move size: Studio Service cost: $2300

I was quoted $1,650 by A-plus Moving and Storage,A-Plus

I paid the down payment of $580, I paid a Cashiers check of $550 to American Home Relocations upon arrival of the movers on 9/13. They immediately said I was way over and had to "pay them under the table" I was forced to write another $400 check. I have the mover on recording saying he was lying to the company about goods loaded. I was not provided a true inventory. No one can tell me where my belongings are or if and when they will be delivered.

I sent the voice recording to A-plus moving.

I still DO NOT know where my belongings are or when they will arrive. No one gave me an inventory of my belongings when loaded. The mover bragged about "saving" customers money by getting paid under the table and lying to the company.

Overall rating is an F

Catharine Windus move Iowa to Arizona.

Move size: 3 Bedroom Home Service cost: $1700

I did not choose this company, I originally contracted IMRG (Interstate Moving & Relocation Group), a broker who hired American Home Relocation. on July 24th Pick up went smoothly, we finished packing the fragile and expensive items as the movers were packing the furniture and taking down the boxes to the truck. Then things start to get ugly. Only a month after pick up I am finally able to get a clear delivery date to the new address. On August 18th the movers show up, destroying a car's front bumper with their truck and ignoring it. moments later the police show up as some people did see it happen and reported the truck. After paying in cash the balance due they start to unload the truck to realize none of the items are mine. My shipment's current location is unknown and even after contact both IMRG and American Home Relocation no one knows where it is.. finally on August 21rst I get a call from "American Home Relocation's manager in Chicago" telling apologizing and telling me my shipment is fully loaded and will arrive the next day by noon. August 22nd, 12pm, IMRG calls me to inform me my shipment is being located and delivery will happen within next week. I answer this is wrong as the moving company contacted me as they found it, upon asking for explanations the operators tells me "i have work to do I need to go" and just hangs up. 3 calls on which she kept hanging up on me I can finally talk to a manager who just refuses to answer me or confirm my items will really be delivered. The movers call me at 1pm telling they will arrive at 2:30pm. 5pm, no news, no one is here, I call them, no answer. the movers finally show up at 9pm, no apology, no excuse, they want to get the money and "start right now to not spend the whole night doing this **". unfortunately, my bike is broken, some furniture got banged up. After 2hours, midway, my elevator broke down (i live on the 2nd floor, right next to the elevator. After being INSULTED and literally threatened to them leaving everything as it is (50% of my items in the lobby and the rest in the truck) they get ready to leave unless I give them each 200$. it is 10pm, their manager doesn't answer the phone, neither IMRG. I had no choice but to agree, especially as one was extremely aggressive verbally and physically. when their job is done htey take a few pictures of the boxes, do NOT give me a bill of landing or any document and leave. so not only both I and my wife had to take TWO days off EACH for nothing but they forced us to pay more money and on top of that gave us no possibility to check the number of items delivered. turns out, the small box containing a PS4, 3 controller, an XBOX one, 1 controller, my wife's jewelry box and 300$ worth of gift cards was missing !! American Home Relocation never answer my calls for a claim and IMRG guided me towards movingclaims.net. I am filing a pollice report but according to IMRG, I will never see my items again neither be reimbursed. In total these people cost me stress, more than a 1500$ in time, stolen items and "extra undocumented fees".

Move size: 1 Bedroom Home Service cost: $2231

This company gave us a contract with wrong carrier name, and we could not locate our things. They doubled the cost-that was quoted and demanded additional money before they would deliver. They then had another carrier deliver. They Lost several boxes, broke 2 lamps and desk. One of the boxes is family pictures. They claim they can’t find. I told them I do not want money. We want our memories. Never return calls. Horrible-Stressful experience. They could care less about people personal things. Also no masks or identification. Showed up in Ryder truck. In hind site should have turned them away but had to move.

Move size: 1 Bedroom Home Service cost: $5000

First the company raised the price $2,000 2 days before move and then showed up and scratched hardwood floors everywhere and put holes in walls. Also damaged all our stuff, wouldn’t wear a mask, and they were extremely rude and cussing at us, and then didn’t load all our stuff and when they “finished” loading told us that we have to pay another $2105 on top of the rest that we paid. Told them that we were paying extra and it was already on the truck and said we don’t have a choice or they’d keep our stuff. Still waiting on delivery from the company, won’t respond or talk to us on the phone, their contracts specially states that if we don’t go over the original inventory they won’t charge extra, which we didn’t. The 2nd contract they gave us raising it another $2105 after it was already on the truck specifically states that it has to be done before loading anything and it wasn’t. They didn’t give us a choice on paying extra and damaged tons of items. The biggest scam I have ever seen and once they have your stuff there’s nothing you can do. They told us they will be keeping our stuff if we don’t pay the revised price. I don’t see how a company can load all your stuff and then just be like, “by the way your paying more whether you like it or not.”. The ended up taking 27 days to deliver and were supposed to give a 48 hour notice but called an hour before on a Sunday night at 6, and then came around 7:15ish Sunday night. Then wouldn’t accept our Wells Fargo money, only a postal money order. Obviously the post office isn’t open so they made us pay a $500 redelivery fee to come back the next money. Every piece of furniture is damaged, every tv is broken and one tv didn’t even show up. There were countless items destroyed and the guy dropping off said not one thing was wrapped. He showed up in the same size truck and our load didn’t even take up half of the truck. He had 2 other loads with it were as the pickup guys could barely close the door. We talked to him and he said he knows the guys who loaded and said they don’t know what their doing. He said we never should’ve been charged extra on pickup as it was their own incompetence that caused the overage. We have both pickup and drop off all on video and the drop off is all audio recorded by our security cameras. We never should’ve had to pay that extra $2,311 per their own driver. I feel we got completely screwed and I will not stop until I receive that money back that was stolen from us. I’ve filed complaints all over to give them ample time to do the right thing and next my attorney will be filing paperwork.

Move size: 2 Bedroom Home Service cost: $12700

I was quoted $5384 which is in line with other quotes, definitely not the cheapest. On July 23rd, I had already left for Florida, they load up the truck in Indiana with a little more than half my stuff and then Eli calls me and says they have at least $9k on the truck and they’d have to come back for the rest cause I have WAY more than I stated on my estimate and it would cost over $13k to get the rest. I told him that’s not true because I walked room to room describing each and every item in detail and in fact sold even more items since the estimate occurred. Essentially I was moving a one bedroom house worth of stuff!! The stuff on the truck wasn’t even worth that much. I told them to not return and hired someone to get a moving truck and bring the rest of the stuff to me which was completed immediately.

The movers, after loading up all my stuff, said to my neighbors that this is what they do to every customer and that it’s a scam. They said they were quitting as soon as they got paid. They were completely inexperienced in moving and did significant damage to many walls in my home.

I requested a BOL/inventory list from AHR and finally after a week and half after pick up, they email it and it included items I don’t even own and things that were left in the home which had already had arrived on the 2nd truck I hired.

It’s now August 21st, 29 days after pick up, and Eli hasn’t returned any calls or called me, since that first night 29 days ago. I’ve called so many times getting voicemail. I finally reached a Tara last week who claimed she’d talked to me MANY MANY times. I’m like HUH?? I’ve never spoken to anyone there except Eli the first night. I told her I was told 5-7 days, my contract says 5-14, and it’s been well over that. She then tells me there’s nothing she can do and to call Eli tomorrow. I do and they slam me on hold to never return. Not sure what they plan to do with a couple pieces of mediocre furniture and bunch of women’s clothing. They’d be better off delivering my stuff and giving me a partial bill.

Move size: 1 Bedroom Home Service cost: $5384

My belongings were picked up on May 17, 2021 from my home in Florida. Today is July 22, 2021 and I still do not have my belongings.

I have called both Gold Standard Moving and Storage and American Home Relocation, more times than I can count. They told me just today, that they are working on my move, it’s a hard location. Well excuse me, but the first questions I was asked is where I was currently, followed by where are you going. You knew you couldn’t get my belongings to me when you took the job! This company is sickening, I don’t know how they sleep at night with all the lies they tell. I have asked to be told where my belongings are such that I can pick them up and all they say is “it’s in our Florida warehouse”. I ask for the location so I can pick them up myself. They say do you want a release? I WANT MY THINGS!!! They have told me three times that they would send a release. I have not seen one yet! Then they say you still have to pay the balance. Excuse me but, the balance is for services rendered and you have not rendered any services! I could have stored my things in my Florida home. I didn’t ask for a storage. I paid for the delivery of my items. Eli told me 6 weeks ago when they asked for an additional $500 that the broker said I didn’t have to pay, that my things would go out with a load he had going to Washington. This has been so stressful. Please DO NOT USE THIS COMPANY! Do not use brokers. Find a reputable moving company. They will charge more but it’s worth it to have a peace of mind. This company will quote you low and then add additional charges to your bill after you’re loaded. They pretty much hold your belongings hostage. I don’t know how they are still in business, oh I know because they change their name once they are found out. This company is operating under about 3 different accounts. BEWARE, it’s a scam!

Move size: Partial Move Service cost: $4000

April 30th, they showed up 5 hours after pickup window. Did not assist in loading the truck. Charged an extra $300 for going over estimated square footage but instead of placing it with the overall bill, the drivers took it as a tip. Didn't leave til after midnight and the driver, Aubrey was rude and disrespectful.

We were told to give them 14 days to process and prepare delivery. Our requested delivery date was May 26, 2021. We called after the two weeks and couldn't get through to the company. We had to contact the initial company who brokered my job, In-Motion Movers LLC out of West Palm Beach, FL. We didn’t receive an update from them for about 3 days. When we finally made contact with AHR, we were told we had a unpaid balance which increased by $1300 from the original price, which was $2500. The manager was given the phone and he was disrespectful and rude with no concern for the missing $300 payment or increase that was not communicated at pick up. May 25th, the updated balance to be placed on dispatch list was paid. I was told it would be on the next trip out to California. Possible drop off was June 24th, which is their legal 21 day before a daily discount is applied. I call daily and each time I’m told it's on the dispatch list but no delivery date has been determined.

I asked for a release form 3 times and it was never sent. They require me to pay the drop off balance of $1000 to release my items.

This whole process has been more than stressful and this business along with their staff have been a complete nightmare.

I DO NOT RECOMMEND EITHER COMPANY TO ANYONE! I also reported to the BBB where they have no accreditation and one star. No response.

If I ever receive my furniture, I'll post an update on if things are damaged or missing.

Move size: 2 Bedroom Home Service cost: $3800

I unknowingly hired a moving broker-Flash Van Lines, LLC (also horrible company). They hired AHR to move our belongings from MO to TX. Upon arrival, we were told our things, which ended up being less than the quoted inventory, wouldn't fit on the truck so they only ended up taking 2/3 of our things. We paid half the amount left when they picked up, and three weeks later, still no ETA for our things. We keep getting told that dispatch never updated our payment at pickup so our things are still in a warehouse and haven't even been shipped. Customer service assured me this would be fixed. But today I receive an invoice stating what we owe and the amount at pickup wasn't updated so we have no idea when we will receive our belongings. They are currently holding our belongings despite being sent proof of the bill of lading that we have paid.

Move size: 1 Bedroom Home Service cost: $1896