American Home Relocation

This company was one of the least professional companies I have ever had the displeasure of doing business with. They were late to picking up my stuff for moving, took 6 1/2 hours to load the truck and broke my ceiling fan while moving things out of the apartment. They then cancelled the original agreed upon delivery date, the secondary delivery date we scheduled, and finally we late upon arrival for the third set delivery date. They overcharged my delivery and threatened to lock my items in storage if I did not pay. More than half of my boxes were damaged or broken all together. They were missing multiple items upon delivery as well that are irreplaceable. Do not trust this company, find another mover at all costs.

Move size: 2 Bedroom Home Service cost: $3500

My goods were packed Jun 19, 2019. Packing was awesome. As of date, like most reviewers I'm told there is no long distance driver available and will be contacted once they find one. Now mind you, how you pick up some ones household goods with no driver is beyond me. Jerry stated all the long distance drivers quit and went local due to DOT regulations of stopping rather than driving straight through. Bunch of non-sense. But that's how they try to screw you over. Jerry has now stopped taking my calls and will only text. He again referred me to customer service who answers the phone so rude, as if I have their belongings. When I asked that they find another carrier, I was again referred to customer service and was told in order to pick up my goods myself, I'd need to pay the balance. My move was from MI - TX. They received my move through a another company as a sub-contractor. I'll never use them again, or refer them. Totally unprofessional. If I could rate a zero, they would get it!! Hoping to get my goods by August! I used U-Haul for the remainder of my goods. No issues and on time delivery. Will definitively use them should I ever move again local or long distance. Awesome customer service, constant communication and on-time delivery just as promised. Last, they had no issues securing a long distance driver.

Move size: Partial Move Service cost: $2190

DO NOT USE THIS COMPANY!! Military Movers- AVOID THESE COMPANIES!!
TERRIBLE experience, start to finish. Merit Moving will low-ball their estimate to ensure you do business with them. They do not conduct a site survey to ensure they have a good estimate of items to be moved. They do not have nor apply any professional moving judgement in developing their estimates. I had a 3-bedroom house with a basement. They estimated I needed 100 sq ft of space – WRONG! Because of their low-ball estimate, the company they subcontracted the move to – American Home Relocation - charged me charge me $1,000 during the middle of loading my items. Practically holding my goods hostage because Merit Moving did a lousy job. I would have gone with my initial avenue if Merit Moving didn’t promise the price they did.
Merit Moving did not confirm pick up date until the afternoon before. I had to call and email to get that information from them.
The subcontracted movers from – American Home Relocation (moving services) were unprofessional and inexperienced. They showed up in a rented Ryder truck. They were at my house from 3pm-1130pm. The Foreman was lazy, complained about being hungry, made awkward conversation, inappropriate jokes, convinced my friends to take him to the gas station, and then sat on my floor and ate for an hour. They struggled to move my bed and my treadmill from the upstairs. They destroyed my treadmill and it is unusable to this day. They did not take 2 pick-up truck loads worth of goods which I had to figure out how to move myself.
I had a terrible experience working with American Home Relocation customer service department. I requested to utilized up to 30 days of free storage but they told my spouse that keep your stuff in storage for 30 days regardless of when you need it. They would not schedule delivery when I called. They said, “they would call me when a truck was passing through my way”. 2.5 weeks later, they called me on a Wednesday night at 8pm and said they would deliver my stuff at 10am Thursday. I had to travel from out of state to make that appointment.
I told American Home Relocation multiple times, the delivery team had to pass a background check at the military gate. They did not listen. One person was able to get onto Post and it took him over 6 hours to unload my stuff by himself. Per his words, it should have taken 3 hours. The man that unloaded my goods was the only positive highlight of the whole experience.
The company does not provide a claims form for damaged goods. I asked for a claims form at delivery and emailed twice requesting it but did not receive it. My treadmill is destroyed and the moving company has not done anything.
Weight ticket - Both Merit Moving and American Home Relocations said they could provide me with weight tickets even though my move was based on cubic sq. ft. I asked numerous times to confirm. I did not receive any weight ticket and I DID NOT get reimbursed for my military move because of this. I would have gone with a different company or worked out an arrangement with the man who delivered my goods if the companies would said they would not provide a weight ticket. DO NOT HIRE!

Move size: 3 Bedroom Home Service cost: $3500

PLEASE DO NOT USE THIS COMPANY!! My things were lost, broken, a motorcycle had over $500 worth of repairs that had to be done on it. An antique corner shelf was broken. These things I had paid extra to have them take special care of. All of my boxes and totes were broken. They moved my things from one trailer to another one and they were all mixed in with other peoples things. Had to pick mine out from a pile! A bicycle was messed up so bad it's just a total loss. This was a nightmare and continues to be as I discover things that I never received. DO NOT USE THIS COMPANY!! On top of tall of this their insurance company is awful and their customer service is worse. When you are inquiring about your move they are all wonderful, but after they screw everything up you can't talk to anyone!!

Move size: 4+ Bedroom Home Service cost: $3000

First off, they took 17 hours to move from a 4 bedroom house to another 4 bedroom 1/4 mile down the road and tried to convince me this was normal. Everything was already carefully packed except for the pieces which required wrapping. Since it was taking so long, my wife and I ended up moving a lot of the stuff ourselves. We've moved before and it never took even half that long nor did we have to move our own furniture. We moved from 1500 miles away and it didn't cost a whole lot more than these guys charged either. As an added bonus they caused significant damage. At the very least I was hoping they would own up to it and try to make it right. First they tried to convince me I caused the damage! Then they finally agreed to send a wood repair guy to make his assessment and repair what he could. He did that quite nicely for all but one piece - dining room table - was scratched beyond repair. They deny responsibility and tell me that they would only compensate if it was totally destroyed! To add insult to injury, they claim they would only pay $.60/lb for damages. It was a brand new table from Haverty's. In the end, they are paying ABSOLUTELY NOTHING. While putting stuff together in our new home, we did find some other dents and scratches which were not there before. This experience has been a total rip off clearly demonstrated by the unbelievable amount of time, damage caused and an absolute lack of integrity in dealing with the aftermath. If you want real professionals, call somebody else!..also received a response apparently "from the owner" stating that they would be happy to discuss my concerns directly etc. Still trying to find out if this was a standard automatic reply to any bad reviews or if there's a real person behind it..well it's been over a week I've been trying to get in touch with "the owner" since he so kindly indicated he wanted to discuss all my issues. I've tried calling, email to customer service, texts and calls to Rodney and still nothing. I get the distinct impression they have absolutely no interest in making it right.

Move size: 3 Bedroom Home Service cost: $6800

Opening lawsuit. American Home Relocation stole all of my property from my home without my consent. I called the police, they stopped the truck an ordered them to return to my home. The manager spoke to police, cussed them out and cussed me out. Drivers complained they couldn't unload because they already worked 8 hours that day and needed to get home. They said they would return in the morning. They never returned. despite police orders. Lawsuit is for roughly $30,000 of stolen goods.

Move size: 3 Bedroom Home Service cost: $9999