American Home Relocation

First the company raised the price $2,000 2 days before move and then showed up and scratched hardwood floors everywhere and put holes in walls. Also damaged all our stuff, wouldn’t wear a mask, and they were extremely rude and cussing at us, and then didn’t load all our stuff and when they “finished” loading told us that we have to pay another $2105 on top of the rest that we paid. Told them that we were paying extra and it was already on the truck and said we don’t have a choice or they’d keep our stuff. Still waiting on delivery from the company, won’t respond or talk to us on the phone, their contracts specially states that if we don’t go over the original inventory they won’t charge extra, which we didn’t. The 2nd contract they gave us raising it another $2105 after it was already on the truck specifically states that it has to be done before loading anything and it wasn’t. They didn’t give us a choice on paying extra and damaged tons of items. The biggest scam I have ever seen and once they have your stuff there’s nothing you can do. They told us they will be keeping our stuff if we don’t pay the revised price. I don’t see how a company can load all your stuff and then just be like, “by the way your paying more whether you like it or not.”. The ended up taking 27 days to deliver and were supposed to give a 48 hour notice but called an hour before on a Sunday night at 6, and then came around 7:15ish Sunday night. Then wouldn’t accept our Wells Fargo money, only a postal money order. Obviously the post office isn’t open so they made us pay a $500 redelivery fee to come back the next money. Every piece of furniture is damaged, every tv is broken and one tv didn’t even show up. There were countless items destroyed and the guy dropping off said not one thing was wrapped. He showed up in the same size truck and our load didn’t even take up half of the truck. He had 2 other loads with it were as the pickup guys could barely close the door. We talked to him and he said he knows the guys who loaded and said they don’t know what their doing. He said we never should’ve been charged extra on pickup as it was their own incompetence that caused the overage. We have both pickup and drop off all on video and the drop off is all audio recorded by our security cameras. We never should’ve had to pay that extra $2,311 per their own driver. I feel we got completely screwed and I will not stop until I receive that money back that was stolen from us. I’ve filed complaints all over to give them ample time to do the right thing and next my attorney will be filing paperwork.

Move size: 2 Bedroom Home Service cost: $12700

This company gave us a contract with wrong carrier name, and we could not locate our things. They doubled the cost-that was quoted and demanded additional money before they would deliver. They then had another carrier deliver. They Lost several boxes, broke 2 lamps and desk. One of the boxes is family pictures. They claim they can’t find. I told them I do not want money. We want our memories. Never return calls. Horrible-Stressful experience. They could care less about people personal things. Also no masks or identification. Showed up in Ryder truck. In hind site should have turned them away but had to move.

Move size: 1 Bedroom Home Service cost: $5000

Absolutely horrified. We had our boxes picked up Nov 8th, our understanding being that delivery date - i.e. date our goods would arrive would be November 17th. Received a call week of Nov 9th for ETA, gave them 11/17. . Find out ETA is when goods leave storage so 14-21 days for delivery. Who cares when their stuff leaves the warehouse? People want to know when it's going to arrive. Here we are January 19th and not only has there been no delivery, worst of all it has not even left storage IN FLORIDA!!!. Several calls to both Amer Home and Leadway with promises but nothing has been done. These people are dishonest and have zero concept of customer service. They have our money and our goods and seem to have little intention of fulfilling their contract with us. I guess our next and possibly only option is to report them for theft of our property.

My daughter has now been living in an empty apt for 2 months, no bed, no clothes no dishes, thanks entirely to the dishonesty of these two companies. They tell us that we were given "a discount" - frankly, it's not a discount if they don't do the job they have been paid for. Do not use these people, they will lie and take your money. Watch this space as we escalate this.

Elizabeth Soto Brown

Move size: Studio Service cost: $1802

I would give negative stars to company if there was such option. Stay away from them if you need your stuff.

Missing things and Police had to be called

We continue to be amazed and surprised by the level of unprofessionalism your drivers had.

Lot of our stuff is in damaged condition.

They never assembled any of furniture and did not take majority of them upstairs. They charged extra for going upstairs, which we already told you that apartment was on the 1st floor.

We have taken videos of their behaviors, and kept my text message conversations of Eli. Eli was extremely rude.

" Missing 2 large bags & dining table worth 2000$. Drivers came on 22nd to pick up the stuff instead of 19th initially promised , they stayed till 217am and kept us up . They dropped off our stuff around 10pm on 24th . They refused to assemble the majority of things as promised and also refused to move half of our stuff upstairs. Eli , manager of company demanded that we pay the entire amount we agreed upon before they even start moving box . I told them I would be happy to pay him half first(since they did take money on pick up and did not send me invoice as they promised) and then the other half later on once boxes are delivered and furniture is assembled. But Eli refused to allow the drivers to move any boxes and started yelling and cursing. We gave into his demand on driver's request, and we sent $1072 on zelle. Then

He demanded an additional 75 as it was upstairs, which again we told you and have in contract that it will be on the first floor. Drivers then wanted tips or they refused to bring half of the furniture upstairs and assemble it. Eli accused me that they are afraid they will not get the tip after they finish the work, so I agreed to give them a tip. The moment the tip was given, driver Joshua became racially abusive from kind, and claimed that he had a gun and wanted to leave. We have videos of these conversations. Police had to be called due to security reasons as Joshua claimed to have a gun and claimed that he will leave with our stuff."

We will not allow this kind abuse and violation of contract, and I feel that the moving industry gets by these behaviors and tactics, so please reply to me and provide me in a timely manner either reimbursement for my tables, boxes and bags, or provide my missing things. Also, take mattress boxes, and 2 chairs.

If we do not hear from your company in writing, (we refused to communicate via phone), We will take our next legal actions.

They did not care to take our signature on receipt that most moving company requires upon completion of move. I have digital copy and as well carbon copy of the receipt when Joshua picked up his stuff.

Move size: 1 Bedroom Home Service cost: $1500

Was given these movers by America's Prime Movers. Was picked up on April 21st and still don't have my things. The movers went to Home Depot for 2 hours to get a tool to take my bed apart & get a box for the tv. They sent me to the ATM to get them $295 cash for add ons like tv box/mattress cover/packing dresser mirror. Left 2 hours after quoted departure time. I've been told by Jerry Whaley that my things haven't been delivered because "no one is leaving FL so the trucks don't want to come down" or "my FL truck was supposes to be back last week but he's not". Their customer service personnel has got to be the rudest individuals out there & all they tell me is "no updates on your delivery date" or they're "working on the schedule, call back tomorrow". Eli (the owner) told our brokers our stuff was loaded & in transit Friday 5/28...it is 6/7 & we've heard nothing from no one & when I call "customer support" they say it's still in their warehouse. Stay away at all costs!

Move size: 3 Bedroom Home Service cost: $3600

On May 24, 2021, I spoke to Greg B. (Ext. 117). I asked him if American Long Distance Moving and Storage used their own trucks. He lied and said they used their own trucks. However, it was a broker firm. They outsourced my move. It was suppose to take place on 5/27/2021. However the driver did not show up from 5-8 as scheduled. I waited at my clinic from 4-9PM. The driver arrived the next morning. He could not begin competing the delivery until after the medical office saw all of their morning patients. The driver who found a random man from St. Louis to help him. As t hey were moving my items out, you could tell the experience was not there and it took longer than expected. With three fourths the move completed, his boss asked what was taking so long and to see the truck. The boss then asked to FaceTime with me and demanded additional money immediately. All the items were provided to Greg B. that were going to be moved and an estimate was provided. I was given an estimate for 68 boxes and I only had 25 boxes. I had 2 exam tables, waiting room chairs, 3 desk, file cabinets, etc. The movers came and midway through the move, the boss of the driver called, demanded more money, and I told him that I was quoted for 68 boxes and all the item mentioned earlier and that I do not have 68 boxes but 25. I told him I wasn't going to pay extra. He told his driver to move all of my items out of the truck and just leave them on the street. It was 9:30 when the driver unloaded my items onto the street. I had no way to move my items back up to the 2nd floor of my clinic. I left to go try and find someone with a truck to recover my items. I could not find anyone. When I came back at 6AM in the morning, all of my items were gone except a few things. The items had been rained on all night and were ruined. I called and spoke to

Bobby Sherman, Manager, of American Long Distance Moving and Storage, he said it was my fault, showed no sympathy, and refused to give me the insurance money to file a claim for my stolen and lost items.

Move size: Office Move Service cost: $2900

I was quoted $5384 which is in line with other quotes, definitely not the cheapest. On July 23rd, I had already left for Florida, they load up the truck in Indiana with a little more than half my stuff and then Eli calls me and says they have at least $9k on the truck and they’d have to come back for the rest cause I have WAY more than I stated on my estimate and it would cost over $13k to get the rest. I told him that’s not true because I walked room to room describing each and every item in detail and in fact sold even more items since the estimate occurred. Essentially I was moving a one bedroom house worth of stuff!! The stuff on the truck wasn’t even worth that much. I told them to not return and hired someone to get a moving truck and bring the rest of the stuff to me which was completed immediately.

The movers, after loading up all my stuff, said to my neighbors that this is what they do to every customer and that it’s a scam. They said they were quitting as soon as they got paid. They were completely inexperienced in moving and did significant damage to many walls in my home.

I requested a BOL/inventory list from AHR and finally after a week and half after pick up, they email it and it included items I don’t even own and things that were left in the home which had already had arrived on the 2nd truck I hired.

It’s now August 21st, 29 days after pick up, and Eli hasn’t returned any calls or called me, since that first night 29 days ago. I’ve called so many times getting voicemail. I finally reached a Tara last week who claimed she’d talked to me MANY MANY times. I’m like HUH?? I’ve never spoken to anyone there except Eli the first night. I told her I was told 5-7 days, my contract says 5-14, and it’s been well over that. She then tells me there’s nothing she can do and to call Eli tomorrow. I do and they slam me on hold to never return. Not sure what they plan to do with a couple pieces of mediocre furniture and bunch of women’s clothing. They’d be better off delivering my stuff and giving me a partial bill.

Move size: 1 Bedroom Home Service cost: $5384

My belongings were picked up on May 17, 2021 from my home in Florida. Today is July 22, 2021 and I still do not have my belongings.

I have called both Gold Standard Moving and Storage and American Home Relocation, more times than I can count. They told me just today, that they are working on my move, it’s a hard location. Well excuse me, but the first questions I was asked is where I was currently, followed by where are you going. You knew you couldn’t get my belongings to me when you took the job! This company is sickening, I don’t know how they sleep at night with all the lies they tell. I have asked to be told where my belongings are such that I can pick them up and all they say is “it’s in our Florida warehouse”. I ask for the location so I can pick them up myself. They say do you want a release? I WANT MY THINGS!!! They have told me three times that they would send a release. I have not seen one yet! Then they say you still have to pay the balance. Excuse me but, the balance is for services rendered and you have not rendered any services! I could have stored my things in my Florida home. I didn’t ask for a storage. I paid for the delivery of my items. Eli told me 6 weeks ago when they asked for an additional $500 that the broker said I didn’t have to pay, that my things would go out with a load he had going to Washington. This has been so stressful. Please DO NOT USE THIS COMPANY! Do not use brokers. Find a reputable moving company. They will charge more but it’s worth it to have a peace of mind. This company will quote you low and then add additional charges to your bill after you’re loaded. They pretty much hold your belongings hostage. I don’t know how they are still in business, oh I know because they change their name once they are found out. This company is operating under about 3 different accounts. BEWARE, it’s a scam!

Move size: Partial Move Service cost: $4000

April 30th, they showed up 5 hours after pickup window. Did not assist in loading the truck. Charged an extra $300 for going over estimated square footage but instead of placing it with the overall bill, the drivers took it as a tip. Didn't leave til after midnight and the driver, Aubrey was rude and disrespectful.

We were told to give them 14 days to process and prepare delivery. Our requested delivery date was May 26, 2021. We called after the two weeks and couldn't get through to the company. We had to contact the initial company who brokered my job, In-Motion Movers LLC out of West Palm Beach, FL. We didn’t receive an update from them for about 3 days. When we finally made contact with AHR, we were told we had a unpaid balance which increased by $1300 from the original price, which was $2500. The manager was given the phone and he was disrespectful and rude with no concern for the missing $300 payment or increase that was not communicated at pick up. May 25th, the updated balance to be placed on dispatch list was paid. I was told it would be on the next trip out to California. Possible drop off was June 24th, which is their legal 21 day before a daily discount is applied. I call daily and each time I’m told it's on the dispatch list but no delivery date has been determined.

I asked for a release form 3 times and it was never sent. They require me to pay the drop off balance of $1000 to release my items.

This whole process has been more than stressful and this business along with their staff have been a complete nightmare.

I DO NOT RECOMMEND EITHER COMPANY TO ANYONE! I also reported to the BBB where they have no accreditation and one star. No response.

If I ever receive my furniture, I'll post an update on if things are damaged or missing.

Move size: 2 Bedroom Home Service cost: $3800

I unknowingly hired a moving broker-Flash Van Lines, LLC (also horrible company). They hired AHR to move our belongings from MO to TX. Upon arrival, we were told our things, which ended up being less than the quoted inventory, wouldn't fit on the truck so they only ended up taking 2/3 of our things. We paid half the amount left when they picked up, and three weeks later, still no ETA for our things. We keep getting told that dispatch never updated our payment at pickup so our things are still in a warehouse and haven't even been shipped. Customer service assured me this would be fixed. But today I receive an invoice stating what we owe and the amount at pickup wasn't updated so we have no idea when we will receive our belongings. They are currently holding our belongings despite being sent proof of the bill of lading that we have paid.

Move size: 1 Bedroom Home Service cost: $1896

This is worst Moving company I have ever seen before. They really take sub contracts and give sub contracts with others. and no responses after pick up and get money. Initial quote never matches with what you end up paying. No customer respect. I suggest not to prefer this company, instead take any other company even price is more or less. Literally they take months to deliver by missing some of your stuff or they s**d your stuff. they take money and play with you.

Dispatch people or Pickup will come in the night by giving less than 2 hours notice. if you are not at home, it will be penalty for you again. No transparency, No customer respect, No guaranty on customer goods. no clean. Not worthy.

Given 1 rating as no option to give 0.

Move size: 1 Bedroom Home Service cost: $2300

Whoooo let me first start off by saying this company IS THE WORST COMPANY EVER! I have never been talked to or dealt with so rudely. Daisy the receptionist and Alan the "manager" should just take up other jobs because customer service is NOT for them! I never even chose this company we were contracted to them through Quality Movers and had no idea! Had I would've known it was them I would've immediately said NO! Our things were picked up several days late, they tried to charge us extra fees, and now that I'm ready to receive my things they are nowhere to be found. I call them and all I get is attitude and lack of professionalism. All I wanted was a date for my things as it's been over 6 weeks since they've been picked up. I've had to contact the BBB, my lawyer, the police & the federal motor carriers just to get an answer because they've blocked our numbers and won't answer and now are holding our things hostage. LISTEN TO THE REVIEWS! They are NOT WORTH THE HEADACHE! JUST DRIVE IT YOURSELF! I have no idea how I will get my things and this is a complete nightmare because I can't even get anyone on the phone! BEWARE!! I would leave zero stars everyday if I could!

Move size: 3 Bedroom Home Service cost: $1700