American Home Movers

We looked at a lot of Movers and ended up using this one for our cross country move. Boy did we go wrong. It started out fine and it felt like a good choice. Got a quote, was promised that the price was locked and wouldn't change and then bam - pick up day came and all of a sudden they wanted 500$ more. which baffled us since we had a detailed inventory and actually ended up getting rid of big items so if anything it should have been cheaper. Anyways, the dude couldn't even explain why it was more and kept playing around and trying to sell me some bull poop reason And pressuring you into signing a new paper Or your things wouldn't leave. Once you sign you are screwed since they going to use that to enforce the higher price. the crew leaves and next thing you know is one guy trying to buy your old paint buckets and the next guy steals your old laptop.  Drop off was a disaster too. I've been in contact with a guy named Joseph and he claimed to be able to help us with the whole 500$ price difference. Well emails been send, phohe calls been made and we were assured it was handled and the original price was the right one. Then the guys show up with the truck and you can see your things yet can't get them cause apparently the Joseph dude isn't worth a penny in the company and they insist on getting the last 500$ before they unload. when we finally got our things unloaded one guy kept staring and making inapropate comments to a friend of mine making her feel uncomfortable While the other tries to sell you some bullcrap cruise but doesn't want you to tell his boss cause he's doing it without his knowing. We ended up with damage and broken items and a price that was higher than the supposedly locked quote.  Do your research and find yourself a good company so you can safe yourself the headache, money  and trouble you'll have with this one! .

Service cost: $3600

If I could give this company negative stars I would. After spending over 3 hours on the phone with a Senior Relocation Specialist confirming my box count and inventory, I was confident in the $5,400 quote that I received to move our two bedroom house from Nashville, TN to Denver, CO. You can imagine my reaction when the driver shows up on our moving day and tells me that my estimate will need to be increased by $2,000!! My husband and I felt like this company had us over a barrel and we were left with no choice but to come up with the extra money. And if that isn't stressful enough we had to chase this company for copies of our inventory paperwork and to schedule our delivery date. I was starting to wonder if our belongings had ever made it to the storage facility in Las Vegas at all. Many frustrated phone calls and different managers later we received our belongings which consisted of crushed boxes and damaged furniture. Even with everything "professionally wrapped" in blankets we submitted 9 claims for damage. With the appalling customer service that we have received throughout this entire process I doubt anything will come of our claims, but the least I can do as a public service is warn others by sharing our experience.

Move size: 2 Bedroom Home Service cost: $7378

Would give them less than 1 star if possible. Horrible experience. We had them move furniture & personal property from LA to Nashville. Upon arrival, there were 14+ items worth over $ 2,000 permanently damaged. We even have a video of one of their movers literally kicking boxes off the moving truck and laughing about it. We filed a damages claim with the THEIR claim agent who offered us an insulting $ 150. We then filed a small claims court action against them and the judge granted us only the $ 150 due to the fine print ( $.60/pound maximum liability - we had no choice as they told us full replacement insurance coverage was not available) in the contract even though he acknowledged that the damage was credible and AHM was responsible. They are dishonest and fortunate to have had the small claims hearing before an incompetent judge.

Move size: 3 Bedroom Home Service cost: $1800

I am writing this review from my floor since I don't have a couch -

My belongings were picked up April 25th in Las Vegas. I was told they'd be delivered to me within 7 to 21 business days. It is June 19th and I haven't had as much as a phone call of reassurance or an apology for the EXTREME delay, despite my reaching out.. MULTIPLE times.

The staff was very keen to rush my pick up and have papers signed and deposits paid immediately (calling me, nagging me every 30 minutes) but have yet to respond to an email that I sent to them weeks ago now.

At this point I am just praying that my things haven't been stolen or damaged.
My furniture is valuable and my life is in those boxes.

I have done plenty of moving across the country - the world for that matter and this is by far my worst experience. Take your moving needs elsewhere. 1 star is overrating by far.

Move size: Partial Move Service cost: $1800

This company quoted me $3,500 to move belongings from Las Vegas to Salt Lake City. The price only went up AFTER all the belongings were loaded up an in their possession, then the price went up to $8,500. What can you do? They basically hold your belongings ransom unless you pay the increased price. They broke several items during unloading including a computer desk they dropped, a lamp, and a few sentimental knick knack items. They damaged a wall and the floor in my new home and tried to hide the damage by putting something over it that was completely out of place. American Home Movers only accepts cash upon delivery. They do not accept debit or credit card and now I know why. Every single customer would file a dispute with their bank because they get charged more than what they agreed to and the company does less than they agreed to do. They did not put the beds together as agreed to prior to the move. This move was for my 70 year old mother in law. We are moving her in with us since she can no longer take care of herself. When the delivery was complete they asked her to sign a delivery receipt. She looked it over and asked them to note on the receipt the broken/damaged items. In response the mover yelled “F*** you!” Hearing the yelling I ran down to the basement to check on my mother in law and find out what was going on. By the time I found out the movers were gone. They had jumped in the moving truck and took off as fast as they could. A few items were left outside and other items were not put where they were supposed to be inside. When scheduling delivery they no showed the first two days they scheduled with me.

Now this part is kind of funny. Well it would be funny if the whole experience wasn’t so awful.

The 3rd time when they finally showed up, I let them in and the first words they said after walking into my home were “I need to collect.” I thought that was kind of rude but whatever. I had gone to the bank earlier because they said the would only accept cash. The remaining balance due was exactly $3482.50 because I had already paid them $5,000 previously. I counted out $3,480.00 and gave it to the guy and told him my mother in law had singles for him when he went downstairs and that she would give him the $3. He stood there and counted the money 3 more times before looking up and saying “OK but I really need to collect that money.” I almost fell out of my chair laughing, spit my drink out of my mouth, thinking he has to be joking around but he was not. He was dead serious. “You mean the 3 dollars?” I asked him. Yes, after paying them $5,000 the week prior and $3480 more 5 mins ago, that’s what he was talking about. I reminded him that I just told him my mother in law had smaller bills than I did and she already had $3 pulled out and set aside to give home when he went downstairs. I thought he’d get it on his first trip down with stuff but no, he ran straight downstairs that second and then came back up mad huffing and puffing that she was in the bathroom or something. I ended up finding a $5 bill in a dresser drawer and hoped we could get started now. My mother in law not knowing any of what just happened, gave him the $3 as soon as she saw him come downstairs and would you believe he took her little $3 and stuck it in his pocket. Haha

Just a terrible experience from start to finish and if you look in yelp or Google or mymovingreviews.com you’ll see the same thing over and over again. 2 stars total score which is way too high and person after person saying they got a lowball quote only to have the price double once all their belongings were loaded on the truck and in the possession of American Home Movers. Smart thing that happened to us. To take advantage of someone like that is pitiful and shameful but I don’t get wound up about it usually but when you take advantage of children or elderly people it really boils my blood. My 70 year old mother in law is on a fixed income. I ended up just paying for her move so no big deal but how many people don’t have that luxury? I wasn’t always in a position to just be able to pay thousands of dollars for a situation like this. What would she have done if this happened and I couldn’t give her the money?

You know what else I couldn’t always afford? To spend a thousand dollars or so buying facebook and other online ads to try to get the word out about how terrible this company is. I can afford it now though and I have nothing better to do with my time. So if you’ve read this far, you have to be tired of hearing me rant and rave but please save yourself the headache and heartache and use a more legitimate company. Whatever you do please do not call American Home Movers. Good luck on your move, I hope it turns out better than hers did.

Move size: 2 Bedroom Home Service cost: $8500

This is the company that my contracted company (Eagle Moving Group) used and who did my actual move. Move isn’t done yet - I’m still waiting for my items to arrive. I blame Eagle for the original poor communication: what payment methods I could use in particular and the window for drop off. American Home Movers however, charged extra, had to get a larger (?) truck so they loaded at two separate times with a promised time to return (1.5 hours) that ended up being over 5 hours later. I’ve been unable to get a delivery window at all. I’ve called every day and keep getting the run around. My things were sent to storage in Las Vegas and I did not pay for that or approve it. I have a tracker in a suitcase so I can see where my items are. American is the one who gave me an alternative drop off window of 2-14 days. I’ve been sitting at my new house with no furniture for 2 weeks, 3 days at this point. I’m giving them the benefit of the doubt for 14 business days, which will be this coming Friday. I will not hold my breath. I cannot recommend this company at all.

Move size: 2 Bedroom Home Service cost: $300