American Home Movers

Please do yourself a favor and choose a more reliable and ethical moving company.  I chose AHM because they had a very low estimate.  when it was all said and done it cost me as much or more than the rest of the quotes I received.   A woman named Shannon called me a few days before my scheduled move to ask me if they could come early and I said no.  Then she called me back asking if they could come a few days later and again I said no.   She said a driver had put in for vacation and it never got entered into their books.  I said "I'm sorry but I can't be flexible and asked her if she wanted me to find another company"   she said no the driver will just have to forfeit having Easter weekend with his family.  I gave them a deposit on my credit card.  When they came to pick up my things in Phoenix they said I needed cash or money order (no one told me that before that day so they ended up taking my card again.)    They said the reason is that I could call up and cancel the charge afterwards.   I worked for a credit card company for over 15 years, I know that once an approval is given on your account your only resolution is a dispute process, but you cannot cancel the charge. The company closes it's office early on Friday and is closed all day Saturday but opens up again on Sunday at 11:00.  If you call the 800 number for customer service during these hours you will just get a recorded message there is no emergency number.   Keeping that in mind, I found it extremely rude that one of their employees called me on Easter Sunday the day after my pick up in Phoenix to advise me once again that I would need to pay the remaining balance in cash when they dropped my things off in Chicago.   My estimate was 1500 and change to move approx 2 rooms from Phoenix to Chicago and the end cost was 2200 and change.  I had left a gift card inside a greeting card and sealed envelope along with a bottle of champagne in the refrigerator for the people who had bought my place.  They were aware of that because they saw it on final walk though.   A few days after I left they sent me a text saying WOW you decided not to leave the card and champagne.  At first I thought it was a joke, but they insisted no,  they were not in the refrigerator.  The only people in my house that final day were myself and the moving crew from AHM who were given a welcome to my refrigerator because I told them to help themselves to water.     The house was locked until the new people moved in.  I can only assume it was the crew from AHM that took the items. When my things arrived in Chicago it was on a truck with the name of "Planet Moving" the driver said he worked for Planet and they were doing a favor for AHM.  The drop off was fairly quick and the crew was good.  One crystal bowl was broken and several of the boxes had dents and damage.  Fortunately I packed everything very well or I am sure there would have been a lot more broken items.  I would never use this company again and I plan to tell everyone I know to never give this company any business.

 








 




 
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Service cost: $2200

 

I have long distance move specially for the pool table. I called multiple times to verify they handle pool table. The guy (steve) told me they do this all the time and having special packaging for the slate and charging $250.00 more for the pool table. I called multiple times to verify before deciding to go with this company. The pick up guys showed up and never knew there is pool table. They never disassemble a pool table before. They just did it. The delivery is another joke. First call to delivery, I was reminding them about pool table again to ask reassemble the pool table. Being told by driver, it won;t happen. After negotiation, they said refund me $250.00 but I have to find the guy to reassemble. They won't refund me insurance I bought for the pool table. Then on the day of delivery they called me saying by google map, they can not drive big truck to my home, so they want another $500 to rental a Uhaul. They also said, between long carry charge and shuttle charge, they pick shuttle because shuttle make more money and make truck more closer and their job more easier. Highly discoverage people to use them. Not sure why they even made list to good ones. I looked at the list before deciding to go with them. But regret ever since. Will file a BBB complaint
Do youself a favor. They don't have binding quote until they put it on the truck. Don't believe what they say. Don't believe you have binding quote until pick up is done. Pick up people will have a binding quote for you when loaded on teh truck. 
If you have doubt, ask around. other people have issues then they will for sure. 
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Service cost: $6000

Very unpleasant experience. Sales team promises the world!! I was assured that my furniture will be reassembled on arrival. Had told them clearly that its already dis-assembled and packed and available in garage. They have to pick it up from garage and deliver to San Antonio where it has to be re-assembled.  On arrival (after 13 days as against a promised approx 3-7 days), driver simply refused to touch any furniture stating that it was not assembled by his company and so wont assemble it. On talking to despatch they said the same thing and then as suspected no one agreed that it was promised to get furniture assembled. I had to spend USD 200 for my furniture assembly from another agency..    WONT RECOMMEND ANY ONE TO GOE FOR THEM.. STAY AWAY  .

Service cost: $1800

Please do not think this moving company is worth it! This was truly the worst experience in our lives. It took two weeks before the truck even left Nevada, I had to call and inquire why our furniture was not here on the requested date that's when they said it was still there waiting for another customer to fill there truck up. I was charged $600 more than I was quoted once they arrived for our moving day, they know its to late for you to hire another company by then. When they finally said they were in route, they told us they made another stop and would be delayed a few more days. I had to call numerous times speaking with the most unprofessional secretary (Brittany) over and over again until I requested a Manager which she said was out of town for 3 weeks, I then requested to speak with Corporate. She put someone on the phone that was suppose to be the owner. Long story short it took 30 days for us to get our furniture when we were promised it in two weeks and a extra $600! BEWARE.

Service cost: $1000

**THEY SIMPLY DON'T CARE**
I used AHM based on their Yelp reviews and should have read the 1 star reviews more closely. All the 5* reviews were from 2013 and earlier.

Things this company does really well..

Not Wrapping Glass:
- I specifically asked for artwork and pictures to be wrapped and some boxed on their own. All of my photographs were stuffed into one box with no wrapping. When they arrived all the glass had shattered and pictures torn by the cut glass.

Fudging the Truth:
That verbal quote of 5-10 business days from pick-up to delivery became 3-21 business days, once we signed the contract.

Taking no accountability:
It took two weeks to get my items out of Vegas an on a van and that is only because I called everyday and they got sick of hearing from me. Even when I referenced the contract they wouldn't respond and just didn't care.

Poor Planning on their Part Constituted an Emergency on My Part:
I was then given a 3-day window when the delivery was going to happen and told I would get 48 hours notice. I got 18 hours notice and when I explained that my apartment could not accommodate the move at this time due to another move, they called the apartment management directly and badgered them until they gave in.

It is not even worth my while to get them to pay damages on what was broken.

Apparently, this group, doesn't feel compelled to Make America Great, Again.

Move size: 2 Bedroom Home Service cost: $5500

NEVER USE “AMERICAN HOME MOVERS”
 
I’ve never had to write something like this.  In the last 25 years I've moved across the country at least 1/2 dozen times from MN to KS to Buffalo NY to TX and have never had an experience as bad as using American Home Movers. 
 
I should have expected this when they showed up on July 15th 2012 in a dirty plain white truck telling me that they had over booked so could not bring their "regular" truck.  During that time, they took all my items wrapped them up and I thought everything was fine INCLUDING the delivery date of the week of August 6th.  The reason I make a point of that, (and I told the driver and the company this) was that my 72 year old parents and my three young children would be with me for 3 weeks after that (I'm divorced) starting the week of August 13th to the end of the month.
 
I moved into my new place the beginning of August and called the driver to reconfirm my delivery day of August 6th 2012.  He tells me that he didn’t have a good time and/or that they could not make it by then.  I called the company and they told me that I needed to work with the driver.  As I sat around my place August 6th sleeping on an air mattress, the company continued to tell me that they could not deliver that week.
 
THEY NEVER TOLD ME THIS WHEN THEY PICKED UP MY BOXES AND FURNITURE OVER A MONTH AGO ON JULY 15th 2012.
 
I called them on August 13th to find out when they were delivering and continued to receive excuse after excuse why they can’t deliver.  My original driver went on vacation (which they never told me this before) so I could no longer contact him.  Then they called with another driver that had no clue how delayed this was.  I had none of my items to play with my children.  I had none of my kitchen items so we could cook in my home.  I had none of my extra cloths so I had to continue with what I had when I traveled here.
 
During this time, both of my 72 year old parents my three young children were at my new home, August 13th 2012 and slept on Air Mattresses with nothing in my home until August 24th 2012.  Almost 3 weeks after they original delivery date of the week of August 6th. My family didn’t need this level of stress and sleeping on air mattresses. My dad has had open heart surgeries and multiple stints put in.  My mother has back issues, my middle child has had multiple open heart surgeries (He’s only 14) and my youngest needed my kids books and other items for summer school (He has a learning disability). 
 
Instead of having everything as I should expect, we slept on Air mattresses. And now my children are heading back next week.
 
My suggestion for anyone thinking of using “American Home Movers”….USE ANYBODY ELSE.  Including just U-Haul.  You will be much better off.
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Service cost: $3800

This was a very bad experience I wouldn't recommend them to my enemy. They qouted me a price over the phone and when they came to pick my things up they added $400 extra. They said it would take 5 to 14 days for my stuff to arrive it took 30 days. Every time I called to see where my things were they always told me to call dispatch, and dispatch  never answered; bad customer service. When they finally arrived, my book shelf was broken, and on top of all that they tried to leave without reassembling my funuture. The furniture they did end up assembling was done incorrectly. Lastly, to top it all off, they just left all their trash in front bof my house like packaging material and tape and stuff, just tossed out at the end of my yard; they were just horrible horrible and horrible. If you want your things moved and moved right do not use this company, I reccommend you go ahead and spend the extra cash to get it done because you will have a very stressful experience if you use American Home Snoozers (Movers),lol.

Service cost: $1000

I just got off of the phone with my brother who lives in Phoenix and is moving to Chicago.  He hired American Home Movers..The movers arrived two hours late.  The movers did not show up with crating for valuable artwork as promised.  My brother then had to pay another company 1200 dollars to quickly come and crate the artwork and ship it to Chicago.  In addition, the mover handed my brother a bill for 2000 dollars above the quoted price!  Of course he cannot get a hold of anyone and nobody is willing to speak with him.  We will be in touch with the Attorney General.

Service cost: $6000

Got 5 quotes from brokers and movers. Opted away from the brokers (they sub out to ??). Went to the US DEPT OF TRANSPORTATION, Federal Motor Carrier Safety Admin, and checked out the remaining three moving companies. American Movers had very few issues with safety, complaints and driver fitness compared to the other two. They were a local Las Vegas company so I went and met with the general manager, Moshe. With confidence I left a deposit with an agreed move date. The GM showed up during truck loading and we mutually agreed on cubic foot evaluation. Our "stuff" made it to Texas same day as us (a week ahead of schedule) without any damage, extra costs or loss. The foreman walked us through all un blanketed items and a complete review of the inventory list. I highly recommend this "hands-on" company to anyone who is expectant of "old-school" great customer service and care.

Service cost: $3000

This company is the worst moving company I've ever used. Their booking agents will feed you false information and even with an accurate inventory with a promise that your price is locked they will charge you extra fees. But you won't know that until your things are being loaded. Once they have your belongings expect it to sit in a warehouse for a while as your file sits in the dispatch office while they don't know when your belongings will ship. They have had my belongings for 25 days now well over the 21 day window they was supposed to hit. Now they are unsure if my things will arrive tomorrow or the next day. When you call dispatch you will talk to Shannon. Her boss is always on the phone or never in (ideal hours). American Home Movers doesn't has terrible customer service and will argue with you as well. I'd rate then ZERO stars if I could. Stay clear of this company. Don't believe me check the Better Business Bureau, Yelp, and other ratings. I ain't the only one.

Service cost: $3300