Always Moving Inc.

DO NOT USE- these people will ROB YOU OF YOUR MONEY. Not only are the most unreliable company they literally ambush you with charges they do not discuss with you.

How do you charge your clients who live in an apartment with a long carry fee.... I had to pay $500 extra because they told me I was more than 100 feet in distance from truck to door... are you kidding me? They couldn’t even fit the truck into the loading dock cause it was too large but then made me pay the distance. There dispatch and customer service team are ABSOLUTELY TERRIBLE. Jeremy, Barbara and Kate literally could care less in helping you. DO NOT USE. I would be happy to talk to any client about how bad my experience was. They don’t even tell you where the truck is with your stuff. I feel bad for anyone who has to go through what I did

Move size: 1 Bedroom Home Service cost: $3500

This company picked up my things but has given no visibility into when my things will be delivered. I am in a limbo in knowing when things will be delivered and customer service (while friendly) offer no information. I originally chose them because their estimated cost was cheaper than the larger, better known companies but in the end with the lack of clarity on exactly how to estimate my inventory I probably paid the same as I would with a more reputable company. Please use a real company for your move. Always Moving does not qualify.

Move size: 3 Bedroom Home Service cost: $12000

Moved from Bay Area to Austin, TX. Both the move out and move in crews gave us a hard time for things like 'having a long hallway between the elevator and door' and 'having x number of stairs,' even though we told them ahead of time that there were 3 flights of stairs. They ended up charging SIX HUNDRED DOLLARS more than the original quote. I feel as though we were extorted us at the last minute when we had no other options to change movers. We ended up having about 10 boxes missing, some of which contained priceless objects like photographs and objects from deceased family members, as well as home office equipment. They also broke a $350 air conditioner and damaged my partners bike. Some of the boxes were ripped as well. They were careless when putting things down (threw things on drop-off rather than setting down gently) so it's not surprising that a glass container in a box was broken. Would not recommend!

Move size: 2 Bedroom Home Service cost: $4000

Always Moving was a great option for us; we packed it the weekend before closing and sent it to storage. Then we lived with our bare essentials for the week- whatever we could fit in our cars and had the POD delivered to our new home the same day as closing. It was a pretty seamless transition and we didn't have to worry about driving a moving van. So easy, in fact, that I am going to recommend to anyone I hear is going through the moving decision of which company to hire.

Move size: 2 Bedroom Home Service cost: $3994

Always Moving was unbelievably bad, irresponsible and unprofessional. These are scam artists, have no doubt.

Charged me 3K+ more than quote upon loading. I paid an additional $400 handling fee for my baby grand piano (I am a professor of music). When our delivery came, they had lost crucial parts of my piano, rendering it inoperable. They never found the pieces. They damages so much of out furniture. We received items that were not ours, and a number of our boxes are still missing. That was in August. They will not return my phone calls, emails, or respond to my claim. I have called in excess of 20 times now.

Move size: 2 Bedroom Home Service cost: $9000