Alpine Van Lines

A moving broker hired these guys. They were late for pick up, charged me for 100 cubic feet move after my items were loaded in the truck, and then never delivered to final destination. I filed a formal complaint with the Federal Motor Carrier Safety Administration and learned I was one of 15 undelivered orders! I tried twice to return to Denver Colorado to retrieve my belongings myself. I had confirmation from Yaron both times that I could come and pick up my belongings. Both times turned into wasted trips costing me an additional $1200. I lost over $3,000 and my belongings were never delivered to their final destination after 4 months of nightmares. This company is unprofessional, unethical, and extremely unprofessional. They gave me no refund, no apology, or no thank you.

Move size: 1 Bedroom Home Service cost: $1640

Scam, scam, scam… was quoted a price from Chris that didn’t match what it would have been if I sold some items, so I did and he didn’t correctly calculate the square footage. Then Lou the mover showed up by himself expecting me to have people help him unpack my stuff. He hired people off the street to move in my belongings. Brand new furniture, not even paid off, damaged! My hard wood floors, damaged. He didn’t even have moving tools. Ray the “owner” told me it was not his fault that the movers didn’t show up on site to help Lou. I had to give them the money order to get my stuff off the truck. Once I heard boxes work broken items and then looked more closely at the bedroom furniture, I cried hysterically. That’s when the people who were helping them told me the truth, they were picked up off the street and felt so terrible about my damaged items. 3 years later and I am taking them to court! June 9th. I hope they are shut down! Thank god for Erin Dunnavant! If you need an attorney in Florida, contact her!

Move size: 2 Bedroom Home Service cost: $2500

We hired Alpine Van Lines through US interstate van lines (a broker) to move our one bedroom apartment from FL to UT. They showed up 2 days late. All they were doing was loading our stuff as I had packed everything including wrapping all the furniture myself. They loaded our things, then proceeded to tell us they were charging us $1,200 more than the original price. We agreed as our things were already loaded and we were eager to get out of our apartment because our lease was ending and we didn’t have time to find another moving company. They picked up our stuff and told us they would let us know once the van left Florida but to plan on delivery within 10 days. After 10 days of not hearing anything, we called only for Yaron (the owner) to tell us that he was unsure when the truck would leave. We got that same story (“we are unsure when the truck will leave”) when we would call about every 3 days to get the update on our stuff. After 21 days of us being persistent, we offered to fly to Florida to pick up our things, as we were living out of suitcases and sleeping on a blow up mattress in our new place in Utah. Yaron told us we could come if we paid and extra $1,290 and that he would not be able to give us the address to the storage unit. Finally after 8 weeks, we reported fraud with credit card a insurance companies, and we got an attorney who told them to bring our stuff within 10 days or to find another company to do it. About 2 weeks later a different company showed up with our belongings. Upon delivery we pointed out we were missing our bed frame (very large item), and 1 large box of items totaling about $1,500. I had taken a video of all of our belongings In boxes before the move so that I could tell easily if we were missing items. The 2 gentleman told me there was nothing they could do about it. I submitted a claim with the Alpine Van Lines and it has been 8 weeks of me calling, unable to reach anyone. Please please save yourself the money and stress and DO NOT HIRE THESE PEOPLE.

Move size: 1 Bedroom Home Service cost: $4000

SCAMMERS…I would never have hired this company but was forced into it by another Scammer (Chris Johnson) who misrepresented himself and without my knowledge turned my contract over to these scammers. After giving the first scammer Chris from Lift Moving (these two creeps work together) a deposit, Alpine didn’t honor my deposit. They demanded more money and made threats to me like dumping my belongs on some curb side. After reading reviews on this company and checking out photos from people who have used this company, I agreed to pay my contract in full when my furniture arrived. Of course, they wouldn’t agree to that. They have harnessed me for several months with threats which I recorded. When asked where my things are they refused to tell me a location. When I looked up their address in Google map nothing comes up. The phone number on their website rings but never gets answered. Jack has called me from several times from different numbers, even from home because I could hear children in the background. Almost all calls were 2 way calls with his partner Yaron, and sometimes even 3 way with the other scammer Chris. What legitimate company does 2 way calls when talking to a customer.

Please check out the BBB reviews on this company which gives it a “F” rating. Needless to say, I have lost everything. I am a 79 yr old woman and these scammers have taken everything I own from me, my furniture, my clothing, my jewelry, and all my memorabilia that was so dear to me. I have to try and start my life over again at almost 80 yrs of age because of these creeps. PLEASE, PLEASE, PLEASE DO NOT HIRE THESE PEOPLE. That would be the only satisfaction I could get out of this horrible experience is by helping others in not going to the same terrible experience.

TIP…Spend a little more money and go with a well known and reputable company. It is not worth the stress and threats you will endure in dealing with this company.

Move size: 1 Bedroom Home Service cost: $3000