Alpine Van Lines

Chris, the supposed owner gave me a price quote for a long distance move and when I told him I wanted to think about he PROMISED my $200 would be refundable if I decided not to move forward. When I called back the next day to ask a few questions about the price, as I had seen better deals, he started screaming at me. I requested a refund and he sent a text stating he would process it. However, I could never get him to refund my money. I had to have my credit card company fight for me after placing a dispute with them. Chris is very unprofessional and handles his business dishonestly. DO NOT USE THEM!!

Move size: 2 Bedroom Home Service cost: $3500

I was given a quote from John a month in advance of my move. Two days before, he called me to increase the price - basically leaving me with no other option in such a short amount of time. The scheduling of the actual move was terrible as well - they originally told me they could come in the afternoon but called the day before to change the time. They confirmed they would show up from 10am-12p, but showed up before 9am and left without waiting for me to come home. Literally the WORST service ever. I had the so called owner telling me they were no longer coming and to "figure something else out." They left me high and dry and I had to find a different company in such a short amount of time. The worst company and customer service I have ever seen. Don't waste your time. The price listed isn't accurate because I never actually used this company to move.

Move size: Studio Service cost: $1000

The original quote covered 6 wardrobe boxes, 20 medium/large boxes, and 1 queen bedroom set. They ended up charging me extra because they picked up "a few extra boxes and peices." Secondly I had my stuff picked up October 17th with a requested and expected delivery date of 29 October. TODAY IS NOVEMBER 13TH, and it finally came. When I contacted the company to ask what happened around Oct 27th, they had no answer and said "we don't know why your stuff didn't make it on our first truck heading there, we're sorry." With the delay, of two weeks, we had to go out and buy everything that was packed with our HHG (i.e. work clothes, linen, kitchenware, utensils, etc). We still owed the remainder of $844 on the back end of delivery and on top of that, spent an additional $1,000 on essentials to live with while our stuff was still in transit. Their customer service "Ron" is a joke, a crooked joke if you ask me, and his counterpart, the one who picked up our things "Andrew" is just the same. I tried calling both of them and explaining that because of their (at fault) delay of our household goods, I had to come out of pocket for necessities, and for that would like a little compensation from the delivery fee ($200-$300) off from the final $844 owed. Well let's just say, Ron (customer service) said he had to talk to Andrew, then Andrew said he had to talk to Ron, they dodged my calls for days with no answer for any compensation. To this day, they are still giving me the run around like I'm an actual fool, but I'd rather you just tell me to go kick rocks rather than insult my intellect. AND PLEASE, if you use a company like this, make sure you have direct access TO YOUR DOOR to wherever you're shipping to/from. They won't tell you this, but if they have to take elevators, stairs, etc, they will charge you $100 more. And for every 75feet after that (each trip) they will charge you $75 each!!!! Luckily this didn't happen to me but this is how they scam you out of more and more money. This company "ALPINE VAN LINES" and many like it should be ashamed of how they do business and treat customers as useless piggy banks for their own selfish means.

A side note, the original person that quoted me was Jack. Nice guy, nothing to do with the trucks or packing. So I take none of this out on him. I would say that he deserves to work for a better company so his image won't be tarnished with theirs.

Move size: 1 Bedroom Home Service cost: $2600

I would not recommend them to move my worst enemy. I wish i could give them negative stars. I was given 1 price which i thought was good and went with it THEN WAS CHARGED DOUBLE. Came when they WERE NOT SUPPOSED TOO, Not on time, Took several days to get my contents from Colorado Springs to Oklahoma, Rude employees, most do not understand English. My contents was shuffled from 1 carrier to the next, We moved out of a not even 700 sq ft apt BUT YET was charged for 1000 sq ft apt.. kept telling us what they do and do not move..(What they move is pretty much NOTHING!) charged me OVER 5K And moved very little items. We had to leave the majority of our belongings behind or throw them away, they were supposed to pack.. They gave us just a few boxes, told us to pack ourselves, I have ATLEAST 4K IN DAMAGED, MISSING PROPERTY. Damaged chest freezer, The freezer was turned on it's side. ANY IDIOT knows you DO NOT turn them on their sides. damaged window a/c unit, Damaged portable dishwasher, Damaged chairs, damaged vanity table, Damaged pictures, missing jewelry, Got boxes that WERENT EVEN MINE. And I've only just begun to scratch the surface! We are still unpacking boxes. I dread what else I'm going to find!

Move size: 1 Bedroom Home Service cost: $5000

Honestly if I could give them a 0 star I would. The only reason I would give them 1 star is for the actual movers themselves because they were so nice. The company itself however are so rude and nasty. Contract says 15 days for stuff but it’s been almost a month now without an end in sight. They told me several times stuff was loaded and would be delivered for it to never happen. When calling in, the “manager” would yell and say that there is no one else to talk to but him. They would hang up or not answer calls. I’ve been so frustrated with the whole process. I will never use them again. They even charged me a $1000 over what we originally said.

Move size: 1 Bedroom Home Service cost: $3500

I have moved over 12 times across the US. This is the worst moving company I have ever dealt with. Avoid them at all costs!!

Price quote started at $11,500 then went to $19000 then on day of pick up it went to over $28000

They picked up on 9/6/21, today is 11/16/21 and only half of my stuff has been delivered! No one answers the phone or returns your calls. I booked initially with Trinity relocation group. They are useless once you pay your initial deposit

STAY AWAY from both TRINITY Relocation group and ALPINE VAN LINES!!!

BUYER BE WARE!!!!!

Move size: 3 Bedroom Home Service cost: $28872

In October of 2021 I hired Premier Global Van Lines to move me from New Mexicco to Florida. What I didn't know was they were going to subcontract my move to Alpine Van Lines. Alpine Van Lines (AVL) showed up to my house the morning of my move with 2 guys and a 26ft Ryder rental truck . I was told I would have a full size truck and room for all my belongings. After taking a full inventory list for the 3rd time I was told that I had went over my square footage and the price went from$7200.00 to $18,467.00. When I tried to cancel it they told me I would lose my deposit because I was passed my 72 hours cancellation period (even thou I didn't know about the increase 72 hours before). I was then told to let them load my belongings because most of the time it didn't take up to much room and the price would go down. Of course that didn't happen so I tried to cancel again and they told me they wouldn't unload my belongings and if I wanted my belongings back I'd need to pay an additional $5,475.00 for a total of $12,475.00 that I had paided with a final payment $5475.00 due upon delivery. I didn't know what else to do so I let them take the truck loaded with everything in the world I owned. They were supposed to take my belongings to Florida but for what ever reason they took the truck to Commerce City Colorado and put it in a storage unit. That's about 700 miles out of the way. They were supposed to arrive in Florida on October 10th or 11th but of course that didn't happen. I won't go into a bunch of details telling you what I had to do and how I finally managed to find out where they had put my belongings , but it was a lot. It took me 3 months to find out the storage unit and what the number of it was. I made dozens of calls, email and text before I found them. Even after I found out where my belongings were I couldn't get Alpine Van Lines to unlock the storage unit without paying them an additional $2000.00. That's called extortion which is illegal. I also had to pay another company to move my belongings from Colorado to Florida. After waiting 3 months when I received my stuff a lot of it was broken, damaged or missing. you could tell my boxes had been gone through . A lot of them they didn't even tape it back up. These people are thief's and all they do is work one scam after the other. Please stay away....they will cheat you out of everything.

Move size: 3 Bedroom Home Service cost: $18475