Allied Transportation Group LLC

Allied contacted me from an online quote request. First thing I said was "I do not want an 18-wheeler and needed the move done on Saturday." After setting up, verifying, even paying ($1733 deposit) they messed up the whole move, lied and scheduled me on a Sunday and then want to say it's my fault. They blew my phone up to take my money, but no one contacted me when it was time to move. HORRIBLE! I will never deal with them again, nor recommend them. They don't want to refund my money yet want to act as if it's my fault. I called, texted, and email 3 different numbers from them yet no one answered. Yet, dispatch called left a message that I was scheduled for Saturday between 4-5pm. Then later called and said 5-7pm. (no other contact in between this time). 7:30pm still didn't hear from anyone, after calling, texting, emailing. Finally at 9pm Joe calls and says he just got my text and the driver is 15mins away. Well! I'm not getting back out at this time. Then 9:55pm the driver calls and says they're at the location and can be done in 1 an hour, well! I am not coming out at 10pm to do move and it's only me....the driver even said he would come and pick me up.....(really)....I'm like just CANCEL the entire move, this is crazy, I want a refund! They constantly called my phone until 10:30pm on Saturday then started again at 6:00am. on Sunday. This is UNREAL...and you tell me I can't get my money back??? I cancelled the move. I don't need this headach

Move size: 3 Bedroom Home Service cost: $3643

We moved in November. We were getting what seemed to be reasonable help until our claim of STOLEN household goods was about $25,000. The fish tale between we have mailed you a certified letter to now ignoring our calls. The owner even agreed to come to our house to see damages and stolen goods and still has not done this. My husband is a disabled miltary veteran. Shame on them for taking advantage of people when you pay good money for a service that they did not provide. Scammers.

Move size: 4 Bedroom Home Service cost: $15381

They are supposedly a broker for other moving companies but really they are con artists. They talk a good game in keeping you reassured and making you sign that estimate but they charged us an extra $1000 to move my parents from Florida to Georgia. We went over the list and the allowed boxes. We went under the box amount by a third and added a 2 more items which according to them doubled the cubic footage they added $1000 to the invoice and told us after the items were loaded and on the way. There was ONE mover, who came with no tools and did not disassemble the beds (which probably added to the cubic footage even though they swear that it doesn't matter). They showed up late (scheduled for 4-5pm they showed up at 8pm didn’t leave til 10) and had the nerve to say that oh we Should have called before they loaded the truck mind you have been declining calls, rude and just overall unprofessional. They make you sign an estimate and don’t stick to it. We were called liars and everything else under the sun while they’re keeping our stuff hostage until we pay the full amount. If you’re moving under specific budget and don’t like to be lied to. Whatever 5 star review they have is probably coming from them. If this ever happens to you call the FMCSA to file a complaint because what they’re doing is breaking federal laws.

Move size: 2 Bedroom Home Service cost: $2500

Do not recommend. It was fine at first, they gave me my quote, I had to add on a few things later and that of course changed the price. Then when stuff was actually getting picked up, started to get worse, I get bs about how my dresser is actually a "triple dresser", why didn't anyone tell me there were dresser sizes at the quote stage? I had to pay more for the dresser even though it was already in the estimate. Then drop off day was awful. I have the balance ready to be paid (in cash, because apparently no one can take card, and they expect single young women to feel safe carrying around over 1K in cash) then I get told there is going to be another 900 dollars in fees in order to get my stuff and I had to be able to pay then and there in cash, no card option. I got charged an over night fee for having to delay my date of delivery by one day even though I was told I would get 48 hours notice and they called me 12 hours before they were supposed to come and I said I wasn't going to be ready right that morning. If they had just called when they were supposed to, I could have worked something out but then it was 9:30 the night before, so I couldn't call my HR lady to work it out. This was also several days after what I was told I could expect. of I'll give it to the guys who delivered, they worked with me to accommodate getting the payment, I just finished school and started work so I didn't have another 900 to shell out, and even if I did, again, single young women often don't feel safe carrying that much cash to give to a stranger in a major city. Like just get a freakin' card reader for the love of GOD. I'll pay the stupid credit card merchant fee if it means I can be safe and hassle-free. Anyways, with all the added costs, it would have been basically the same price to go with a different mover from my hometown who would have had my stuff to me several days earlier and in an easier and much less stressful way. Also, when I called my customer service rep to talk about these issues, no one answered or called me back. Furthermore, it's difficult to get an accounting of the services and your balances. They just kept adding on fees out of their butts and not explaining or having any where where I could track the costs (also, I used to assist an accountant so it's not like it's that hard for me to track money...and it was difficult with these guys even for me.

Long story short, if you want someone to give you an accurate price for your move, or you want your move to be easy, it's not these guys.

Move size: 1 Bedroom Home Service cost: $3800

So like everyone I know that has moved it can be stressful. From the very first estimate down to to the delivery process they could not done a better job. Polite and courteous not to mention very informative. I received a very competitive rate and well worth it. Even the actual movers were professional and packed and loaded my belongings with care yet efficient and in a timely manner. Always answered their phones whenever we had any questions or called me back within 30 minutes which I loved .Once loaded the truck looked like an Amazon warehouse! Padded, wrapped and color coded shrink wrapped. Looked amazing. I even took pictures bc it looked so good. have referred a family member to them and they also had a great experience. No complaints and most importantly my wife was very happy how they staged our home as well. Thank You Allied Transportation!!!

Move size: 3 Bedroom Home Service cost: $3215

I recently had an incredibly disappointing experience with Allied Transportation Group LLC and SSA ENT LLC, and I feel compelled to share my ordeal to caution others.

Initially quoted $2947 based on the number of bedrooms, my moving date had to be rescheduled to September 15-16, 2023, resulting in an additional $300 charge. On the 14th, they requested my inventory list and suddenly inflated the quote to $4817, blaming a fired employee for the initial mistake.

On the pickup date (July 16th), despite providing the same inventory, they claimed I exceeded the estimate and demanded an extra $1845.50 before loading the truck. I agreed, assuming a swift delivery.

Despite consulting with the driver for a delivery date of September 20th or 21st, my belongings haven't arrived as of November 12, 2023. There's no estimated delivery time, only the claim that they legally have up to 14 business days from the first available delivery date. This unexpected delay has left my family, including a toddler and my pregnant wife, living in an empty home for almost three weeks.

Allied Transportation Group LLC and SSA ENT LLC have shown a blatant disregard for transparency, consistently changing quotes and failing to provide any clarity on delivery timelines. This experience has been a source of immense stress and financial strain, as we've had to make duplicate purchases to cope with the extended wait.

I strongly caution anyone considering these movers – their lack of professionalism, hidden fees, and inability to adhere to agreed-upon timelines have made this relocation a nightmare. Avoid Allied Transportation Group LLC and SSA ENT LLC at all costs.

Move size: 4 Bedroom Home Service cost: $5883

Please take a closer look at all the good reviews - they are fake/made up. Look Allied Transportation Group up on Better Business Bureau and you will find the real reviews. This company is deceitful at the very least, if not an outright scam. Allied does not provide any service that I can see, they hire another trucking company to move your stuff, for me it was Rapid Relocation and they are awful, and no one was there from Allied when I needed help.

In my situation I was given a low quote and when the movers came in on moving day they goudged me another 50% on top of what I was quoted, at that point you have no choice, you need them to take your stuff and you have already given them your down payment. The salesmen in the beginning will be very non-chalant about how accurate you need to be with your inventory list, so that they can come in and do this, my salesman was Michael Joseph. Also the movers did not have the updated list that I had given to Bruce Richards at Allied Transportation Group which would have made it easier for me to understand just how much they were adding onto my estimate.

After that my stuff was delivered in complete dis-array, every box damaged with a lot of my stuff broken and to top it off the adjustable base for my sleep number mattress was not on the truck and has yet to be delivered after nearly a month and I can no longer get a hold of anyone at either company! They are just ignoring me.

To sum up Allied Transportation Group does not provide any type of moving service, all they did for me was give a me a low ball quote and then left me hanging when I needed help, they literally would not answer my calls when we found out the base was missing and I have the texts to prove it.

Whatever boiler plate response they provide to this is probably a lie, but if there is a responsible person at Allied then please help me get my belongings back.

Move size: 2 Bedroom Home Service cost: $3100

I wish it was possible to give someone negative stars, but it wouldn’t even matter based on all the fake reviews they give themselves to try and seem like a better company than they are.

*** If you only read this part of the review know that we HAD TO GET A LAWYER BECAUSE THEY BREAK THE LAWS. DO NOT USE THEM. We have filed a formal complaint with the Florida Attorney General, FMCSA, and BBB. DO NOT USE ALLIED TRANSPORTATION OR THEIR MOVING COMPANY ATG(yes they own it, if you call ATG they say “thanks for calling allied). ***

375.607 is the law that requires movers to tell you where they stored your stuff if they try to deliver early and you cannot accept it. They picked up my stuff on 1/05, the guy who introduced himself as a partner of ATG moving - Matt, and the brother of James, owner of Allied Transpiration, said they were doing a straight through delivery on the 7th. Our first available delivery date was the 11th. He said that him personally and the guy who loaded with him would drop it off on the 11th then since we couldn’t accept an early delivery. We called Matt on the 10th for our drop off period and he says we need to call customer service because he’s stuck in California but he did drop our stuff off in Colorado. I call Noah (supposed head of customer service), who transfers me to Tracy (supposed head of operations) who said Matt never had the right to communicate that and our stuff is not in Colorado. It was like pulling teeth to get her to tell us it was in Texas, but she wouldn’t even say what city, even though the LAW requires the EXACT address. She was reminded of this on multiple dates, they never once shared the address.

In addition to this, I signed a BINDED contract that stated ATG moving would be doing a full service move. Allied transportation changed our movers for delivery, without ever telling us (violates contract), our items would not be delivered unless we paid more (violates a binded estimate), and none of our stuff was reassembled upon delivery (services paid & not rendered). We are MISSING multiple items, some as large as our office chair. And SO much is broken, including a basically brand new TV.

Our lawyer reached out last week for additional items needed to file the complaint for our thousand of items missing or broken & not surprisingly - no response.

Also, for pick up they showed up in a Penske rental truck, they do not own their own trucks. They also had someone there they hired from craigslist and had never met before. For delivery, it was dropped off in a budget truck.

They liked to treat me like I didn’t understand how interstate moves work, but I never had issues when I did it with a company that had competent people working for them. Our issues stemmed from being communicated a drop off date that we planned help around, being told our stuff would be priority due to their mistake (which was not priority at all), and being told our stuff was in multiple states. I spent weeks being nice to them while all the while thinking our stuff was stolen, missing or lost.

Tracey was so rude she told me I couldn’t read right when I sent her both the movers brochure for your rights and a screenshot of the law they were breaking. Noah told me I couldn’t comprehend things (see screenshots of both, and Tracey admittedly breaking the law around our storage unit address). I promise you they just hope that you don’t understand your movers rights and will treat you horribly when they realize you’re smarter than them (which isn’t hard).

Literally only book with them if you want the biggest migraine of your life due to their incompetency and lack of any type of proper communication. They are so condescending and the way they talk to you is absolutely baffling for a company you hire. I have included screenshots to show what they TEXTED me because they won’t pick up the phone. Thankfully, their inability to communicate properly only helped us with our lawyer. They will not call you back, return voicemails, and they will transfer you to people with a new title just to continue the same go around.

Move size: 2 Bedroom Home Service cost: $3500