Allied Pickfords Australia

One of their drivers - semi trailer Dean ran a red light going straight through an intersection of right hand turn only off M4 & Cumberland highway. He then lied about it, misled where he worked, changed stories of route taken, the license he showed me had expired. He didn't care making excuses, denying responsibility, then rushed off leaving me on the onramp written off car no phone. THEN later the company reps Stacy & Carol never rang back, showed no remorse when I notified them 3 times. Police also want nothing to do with it as no one was seriously hurt or dead. The company are disrespectful, arrogant lying rude people. Lucky it wasn't a family or school bus involved

Service cost: $30000

We moved from the UK to Australia in October 2021 and the move was co-ordinated by Allied Pickfords Richlands. We have moved many times, both domestically and internationally, and this is the worst experience I have ever had - lacking in any degree of competency, terrible communication, exorbitantly expensive and taking twice as long as any other move. What has arrived - eventually - is a shipment with 95% of boxes damaged/furniture wrapped is torn and upon opening the boxes, we found our belongings literally thrown into the boxes with no packing/wrapping material at all. Items were not even packed with any degree of care or logic, but thrown in at odd angles, with no protection. I am disgusted at what Allied Pickfords did to our belongings and I would strongly discourage anyone from using them.

Move size: 3 Bedroom Home Service cost: $20000

Allied were responsible for packing, delivery and unpacking a large an expensive item (75" flat screen TV) in a move from Cairns to Brisbane. Original packaging with all associated protection was provided and they were asked to use it, yet they chose to use a generic carton. The item was delivered in an unworkable condition with a large diagonal crack across the screen.

Their response is to deny any responsibility, stating that they are not 'contractually obliged' to use the original packaging. Their default argument is that additional insurance would have addressed this, however the insurance is aimed at damage that occurs by accident or outside of control, whereas in this instance the choice not to use the properly designed protection provided was their deliberate one, despite being instructed to do so.

They were not the cheapest option, were late on the actual delivery schedule and damaged the property to boot!

Woeful service and a very poor representation of the industry.

Move size: 2 Bedroom Home Service cost: $3190

I paid for a VIP international move from Canada to Australia and I did not receive the VIP service on arrival in Australia. Allied in Canada was outsourced by a company called Sheffield Movers who were excellent! However, Allied in Australia was terrible! Everything which was packed into a space of 30 feet on a sea container was packed into a 20 foot truck on arrival to my storage unit. Boxes marked fragile with arrows up were on their side with other items stacked on top of them! All my mothers china and royal daltons and dishes from the 1800 are in those boxes! There was lots of other fragile items, family heirlooms I was fearful about. Everything got packed in the storage unit unorganised due to being distracted by this bingo sheet I was to check off. While one guy was calling out numbers at me, 2 others guys were running around behind me asking me where I wanted things to go! I struggled to stay focused on it all with discrepancies with the bingo sheet having the same numbers being called out twice and then three times! The movers claimed numbers were not written clearly on the boxes then later realised there was 2 inventories! I have no idea what is missing and fearful of what is broken. With everything being so rush rush rush with them running up and down with their trollies with fragile items and bouncing fragile boxes on top of each other left me very anxious and stressed! I have no idea where things are now due to the way they packed everything in the shed. I tried to organise them but they were just too quick to wanting to it done like they had some place else they needed to be! I felt too stressed to make quick decisions! What happened to the VIP service I received in Canada! No taking their time or leaving me feeling satisfied the way everything is packed in the shed! Now I can’t get at anything with big boxes stacked at the front! I complained after to Allied customer service who were expecting a review and I asked for someone to come back to help me sort it out properly and they refused! Seems I was indecisive and it’s all my fault! I have no idea what is broken or damaged and I will now have to pay for another moving company to come help me move things around so I can check! I’m almost certain everything in those fragile boxes are broken! Movers in Canada said other movers will know the marked fragile boxes need to stay upright with nothing on top when I stressed my concern for all the fragile items! The movers in Australia said na, it doesn’t matter, everything will be ok! This is only the tip of the ice burg, there is much more to the story with all the extra $2877 out of pocket cost and all the delays! The 2nd half of the experience since leaving Canada has been stressful!

Move size: 3 Bedroom Home Service cost: $34437

Paid for premium pack, received 50+ damaged/destroyed items including heirlooms. Careless or no wrapping used incomplete inventory, items fell out on delivery, TV dropped on packing not checked and sent smashed anyway, dismissive Manager offered a pittance to go away. Poor/no communication from Newcastle & insurance Depts. Forced to go to Fair trading to get a resolution which took months to resolve. DO NOT TRUST this depot. We are seasoned movers and these people were horrendous

Move size: 4 Bedroom Home Service cost: $28000