Allied Pickfords Australia

I used Allied Pickfords to move from Darwin to Sydney.
I regularly relocate for work all over the country, and have used them before.
This time, I ended up with 2 MASSIVE deep gouges across the front of my stainless stell fridge.
I paid the $300 insurance, and have just got a so called "offer" back from their insurance mob, saying they'll give me $478 towards repairing the doors on the fridge.. That is.. AFTER I PAY $100 excess.. S
So basically, I'm paying $400 to get $378 back!!
Or, I just lump it, and put up with the damaged fridge.
Never again will I use Allied Pickfords.
I am relocating from Sydney to Cairns in 3 weeks, and will definitely be looking elsewhere to give someone else my business. I'll also be telling the dozens of friends and work colleagues, who regularly relocate around the country for work, to use someone else.
DO NOT USE ALLIED PICKFORDS!

Service cost: $400

I used Allied Pickfords to move from Darwin to Sydney.
I regularly relocate for work all over the country, and have used them before.
This time, I ended up with 2 MASSIVE deep gouges across the front of my stainless stell fridge.
I paid the $300 insurance, and have just got a so called "offer" back from their insurance mob, saying they'll give me $478 towards repairing the doors on the fridge.. That is.. AFTER I PAY $100 excess.. S
So basically, I'm paying $400 to get $378 back!!
Or, I just lump it, and put up with the damaged fridge.
Never again will I use Allied Pickfords.
I am relocating from Sydney to Cairns in 3 weeks, and will definitely be looking elsewhere to give someone else my business. I'll also be telling the dozens of friends and work colleagues, who regularly relocate around the country for work, to use someone else.
DO NOT USE ALLIED PICKFORDS!

Service cost: $400

Allied Pickfords uses other companies to move their goods internationally. I moved quite a few boxes of personal goods from Shanghai, China where they use a company called "Shanghai Freight Forwarding" company. I signed a contract WITH Allied Pickfords so I believe they need to take responsibility ensure the quality of their service for other companies they use. My goods arrived damaged (e.g. expensive leather boots bent and broken in the soles - the packing company put them in the box, and plates cracked). They also took 3 months for it to arrive. I had to call them up in Sydney to find out where my boxes were as the tracking system was not activated online. Allied Pickfords in Australia told me they could not help me because it was another company. Very frustrating. I will never use them again nor recommend their services.

Move size: Studio Service cost: $1500

I used Allied for an international move from Australia to the US. Their U.S. partner - Schumacher - has been hugely frustrating to deal with. If you use Allied, beware of the other companies they contract at the destination, as quality can be quite poor.

Through Allied, I paid for delivery and unpacking service at my house in the US. However, upon arrival in the US, the men refused to take the boxes upstairs, left them in the garage, and did not remove any of the packaging. After numerous follow-up calls, the delivery has still not been completed properly. Schumacher has promised 3 times now that they would re-send men to finish the delivery - but each time, no men arrive, and no calls are received. This poor service has resulted in countless wasted hours of my time. Delivery still has not been completed properly, and I have not been compensated for this poor experience.

Allied - please re-consider your partnership with Schumacher.

Move size: Studio Service cost: $1500

My container left Toronto, Canada on April 5.
It was Discharged from Customs in Sydney Australia May 27th.
I was contacted on May 30th that it was discharged, and to pay the discharge fee, which I did the same day.
I called them to ask when it would be delivered.
The agent said it had to be sent to a local team in Newcastle, and they would get in touch.
No word from them.
My Canadian-side team chased it up, and I have heard that it will be the end of next week, 15 days after being discharged!

Logistics companies are supposed to be the most organised lot!

I will never use their services again.

The communication has been nonexistent.

Move size: 3 Bedroom Home Service cost: $16000

I moved interstate from Melbourne to Sydney with Allied Pickfords. They were impolite, unorganised and messy. They lost screws to all the furniture they disassembled and proceeded to refuse to deal with the issue (I had to go buy screws and had to make them come back three times until everything was assembled). No box was labelled properly and it took us days to find things. King Size Mattress was stained and dirty because it wasn’t wrapped properly. Unbelievably bad communication and disorganisation throughout. I moved 10 times in 8 years, serveral times internationally, and I have NEVER experienced anything like it. Go with literally ANYONE else and you will dodge a bullet.

Move size: 3 Bedroom Home Service cost: $12000

I would give Zero stars if possible. Very expensive, Overpromised and Under delivered. Once the sale is made - this is where everything ends with them. The move manager in Dubai was very slow to respond and required follow-ups. The move manager in Australia never answered any of our calls and emails. The 1 time I spoke to her was after I had complained and she made a promise to call back with an update - which never happened. I had to send several follow-up emails and repeated calls requesting an update of our items which was delayed for over 1 month. I had to request a new move manager, which Allied did not do despite their failure to deliver the service they promised. Then when a delivery was finally scheduled, they promised they would call a day before to advice the time of delivery and guess what ... at 4:00PM still No Call. They are quick with one thing though- sending an invoice for extra charges and collecting point. That was about it. I would never recommend Allied Pickfords again.

Move size: 4+ Bedroom Home Service cost: 60000AED